This AT&T Store has been here for years. The service staff is always friendly and helpful. I’m looking to forward to the new location in Harbor East on The Charm’tastic Mile.

Khalid provided exceptional service. He was professional, informative and personable. He was knowledgeable about the products and very patient with someone who is technologically challenged!! I am so grateful to have had a positive experience with something. I was dreading.

Christine did amazing, I did a online order which unsuccessfully delivered to the store. She then just started fresh and completely my order in a timely manner. She met all my expectations and if I have any future issues I feel very comfortable coming to see her. Thank you Christine for the wonderful fast friendly service you provided.

I received excellent customer service from the rep that assisted me two days in a row. Mario has stellar customer service and his ability to upsell is remarkable. I came there for the cheap headphones and left with a set of AirPods Pro and an iPhone 13. He was the most helpful from the time I walked in on Saturday and when I returned on Sunday. I plan on referring all my family and friends to him. Not to mention his patience when things werent going as planned. He took time to build rapport and catered the sale to me. He possesses commendable leadership qualities. Mario is a true asset to your team. My experience was not what I expected, it was better. Ask for MARIO! (P.S this location is on the corner of the 555 Avalon Building)

Christina and her colleague on staff were amazing! Engaged, knowledgable, communicative and kind throughout. The best experience I have ever had at an AT&T store. 5 stars!

A thank you to the knowledgable and helpful staff at this particular store. They went above and beyond to provide excellent service.

My wife and I had a very, very positive, pleasant, and professional experience at this AT&T store. The store abided by the Governor’s guidelines for social distancing firmly, but still in a welcoming manner. Very knowledgeable of the products we inquired about, of our plan and upgrade eligibility, and of the promotions that the store was offering. Very patient, as we asked many questions. This is the customer service that keeps us with AT&T. We really appreciated the wonderful service that we received.

Sunny, the agent who helped me was very polite, patient and helpful. Thank you very much Sunny!!!

My favorite AT&T store...by far. I have been a customer for a very long time. Frequented stores in PG and Howard County before moving to Baltimore. Came upon this store by happenstance. Now? Wont go anywhere else.

Vega is and was an excellent customer care representative and I highly recommend him to any customer. Vega was very personable and knowledgeable about al AT&T policy’s and procedures. I left the store a happy customer thanks. 👍🏽

The née manager khalid was very attentive and pays attention to detail I enjoyed having him present in store keep up the good work big guy

Excellent customer service. Thank you for all the help!

First Put me into the wrong prepaid plan, then let me pay more dollars for the hotspot feature which doesnt work. When I came back to this shop to solve this problem, the staff were extremely disrespectful and had never apologized for what kind of inconvenience that theyve made to me.

Customer Service was Excellent. They help me get what I needed for the right price and phone for my Father. Have me thinking of switching my cellphone service.

Super kind, fast service! Thank you!

Kyris was awesome! He set our lines up and stayed past his hourly shift. His customer service was very impressive. Awesome job Krys!!!

Aside from the wait, Kyris was very helpful activating a replacement phone. The wait was not too bad. Im guessing 30 minutes in and out. And parking meter across the side street was free!

Mr. Vega is awesome!!! Best service

The service was great. The stores policy is terrible.

Most deplorable customer service I have ever experienced. AT&T should be ashamed. I will never go back there again. Shopping for new phone plans now after being an AT&T customer since 1994.

Waited for 25 minutes for this incompetent guy to check in the back for a phone that he ended up not having…there was no order and was obviously poorly managed…crime must also be an issue because it’s the only AT&T store I’ve ever been in with an armed security guard….

Well first off when I entered the store I was greeted. That was one only thing that went right. After entering the store one young man greeted me like he really wanted to help me. After another young man came over and started to ask me questions about what I was looking to do with my phone, the first young man left, he did not say (Sir I leave you with this young man to help you). No he was just looking for a sale, not to keep a customer by staying with a customer until the sale or service was completed. Now the young man that was still with me did clear up a few things, in witch one thing I think AT&T should do, is change there policy on (Pre Paid phones). That being if you come in with a pre paid phone, and you want to upgrade to a better phone or even a tablet. You should not be forced to forfit your previous payment on your pre paid account. In order to get upgraded to a better phone, your $45.00 a month or what ever your plan is, is closed and now you have to chose to either wait till your plan is almost up or, pay the full monthly amount and lose what is left on your account. I would think it would make more since and better customer relations with AT&T. If a person were to have a pre paid account and had used say $20.00 of a $45.00 account, the $25.00 left on the account that has not been used, should be a credit towards the up graded service plan ( Not the phone but the plan its self) I think this would make more since.Rather then have someone wait till there plan is almost up, to go back to an AT&T store to do the upgrade. Giving this person time to think if they should stay with AT&T, or while this person is in the store use there unused amount on there account as a credit to the new account. The person has already paid for the service why make them pay the full amount of a new plan. The customer would be happy, and AT&T would have retain a customer. The reason I gave this AT&T store 2 stars is, I did not feel like I was truly wanted as a AT&T customer.I felt like I was just a sale nothing more.When the first young man left to go to another customer without even saying a word. At that moment I felt like I was not important enough to take the time with to help me with what I wanted to do.Sgt. R. BaconUS Army (Ret)Dessert Storm Vet

I had the pleasure of sitting with Mr. Vega. He is as remarkable as he is bright. He has the potential to accomplish great things in his life. Vega is an absolute blessing to this store and the people around him. Absolutely great experience. Very knowledgeable and efficient. Recommend you ask for Vega when you visit this store.

My first time going to that store. My experience was great. The customer service care was excellent. They treat you like one of their own. The knowledge that was shared is very helpful and explained in a way that you are able to understand perfectly. Also easy to get from any direction around the city or off the highway. Check out this store to experience what it has to offer.

Retail Sales Consultant, Christina G. patiently answered all my questions about iPhone chargers, opened & inserted SIM card, applied screen cover to iPhone XS Max. Also, placed the iPhone in the otter box. I purchased 3 products in less than 15-20 minutes on a Friday morning..

By far the worst AT&T store I have ever been to. They did the bare minimum to help us, didnt listen as we explained the upgrade, and then snuck upgrade fees and insurance and ATT Next plan, all of which I declined in addition to the activation fee which I was told would be waved. Go to another store - they are only interested in commission and sneaking charges. Very unprofessional

The sales representative was inattentive and not well versed or trained in the services I needed. He even went as far as removing a discount in the account. He had me call my husband to come to the store, even if I was already made an authorized user. We had to actually go to another store to get the issue resolved, after waiting for a very long time. Also while we were waiting, the sales rep went to help someone else so we had to wait additional time when my husband came. The entire experience was horrible.

Good, satisfied customer service

Delighted with the customer support experience. staffs were very informative. provided valuable information regarding the plans.

Very helpful with upgrading my phone.

Very friendly make you feel like family and professional great service great customer service what more can you ask for,

Transferred my previous provider to AT&T. Environment of store was relaxing. David the AT&T representative was kind, patient, and friendly with my complicated transfer. Store was clean and had a large variety of products to buy.Ill make sure I go back to this store and always ask for David.

Could not be more dissatisfied with your employees. Website is not updated to reflect the correct hours and would not help with a dead simple issue.

It was very good customer service experience

Service was good. The reps were knowledgeable of the products and services offered. Seriously considering switching.

Norman & Antonio are wonderful asset to At&t. Theyre such a delightfu human bing they went above and beyond when I had bad expriance different at&t store. I cant thank them enough. They made the end of my day much better.

My experience was terrible. This was actually my second straight bad experience in this store. The guy who helped me repeatedly told me he couldnt do anything for me. And this is supposed to be a corporate store. They guy acted like he didnt want to be bothered from the moment I walked in the store. He even put his head on the table like he was going to sleep at one moment! This location needs a change in staff asap. I wont be going back.

They are rude and not helpful at all

Quickest cell phone shopping experience ive ever had.The friendly staff got the job done perfectly.

Everyone was helpful. I didnt have to wait at all. They solved my issue and were friendly in the process.

Called to check if they have an item in stock. When I asked, the lady said we have customers in the store right now, could you call back later? I said hah, I am a customer! You know what, dont even worry about it. Incredible. Will never go here again.

The customer representative Vega was awesome he did more than we asked for and I would recommend him to anyone

The ATandT Store in Harbor East on The Charmtastic Mile is a very nice store. They have a terrific staff that helps you with your cell phone needs. I have used this store on various occasions and have been satisfied on every trip.

Excellent customer service.

I was gonna leave 1 star for this place until the manager showed up to help. He was very helpful, nice and professional. Thanks Kareem!

Great service

Very courteous and a quick response when we came in the door

If I could give 0 stars I would, because the manager & sales associates at this store did not do their job. I have a great experience at this location last summer getting a new phone (sales Assoc. Arturo). However, this Sunday I went in to get a replacement phone due to a defect with my current phone, and within 2 days (the maximum time my phone was expected to arrive) and my phone still hadnt arrived, I contacted online customer support to find that the replacement order was never made. So, Im not exactly sure what 2 sales associates & a manager were doing for about 10 minutes on the computer. Very frustrating & upsetting for sure.

Customer Reps...David and Eddie were extremely courteous and helpful in attending to my issue. I recommend this office very highly.

The representatives are very customer friendly and patient, they actually walk u to the door, everytime you go in there. Great customer service! Best Ive ever seen!

Quick and convenient. The representative helped me out with adjusting my plan quickly and efficiently. I was in and out in 5 minutes.

I found this to be the best experience Ive ever had at AT&T. I went in during the weekend of the iPhone 5S release and found the staff and service to be excellent. Upon entering, the security guard informed me that there were 3 people ahead of me and would let me know when a staff member could help me. One of the staff members came over to a family next to me and informed them of the iPhones available and offered some pretty good advice on re-selling their old phone.My salesperson, Fred, was extremely helpful and definitely helped me out. I was blown away by the customer service. Great place!

Customer service was ok.. need more ppl.. very long wait.. but I got what I came for.. security was will ride and unfriendly but I guess they dont get paid to speak to ppl

Customer service experience was great. Was attentive and friendly. Will visit again.

Customer service was pretty okay, I mostly use the bill paying machine.

This particular store should install waiting seats since there are always too few sales staff and too many customers waiting. 20+ minutes to wait for a representative to be available so that one can purchase a phone.All of the information that I get from the reps here is contrary to information I have received from reps at different stores.On a previous occasion, I also had a particular problem with paying bills at this store. A friend of mine had moved out of the country and had tried to settle his account before he left but AT&T still had another bill for him after his departure date. I received that bill and went to the store to pay by check. The sales associate claimed that to pay by check incurs a fee so suggested that I use the automatic kiosk (none of the disclaimers they provide at the store identify a check payment fee). I did this, used the electronic check feature and the payment was confirmed. I checked on my bank statement when I got home that day to make sure that it went through and it showed up on my pending payments. 2 months later I was still receiving late bills for this account. I find out that AT&T rejected the payment and by doing that had the audacity to charge late fees. I called AT&T and tried to make payments by phone THREE TIMES (3 different calls) before they finally accepted the payment. They also kept me on hold forever and transferred me to many different departments (customer service to collections to customer service to collections back to customer service). It had nothing to do with my bank. They just think if they reject a payment then they can charge hundreds in late fees. Im sure they do this all the time and make millions if customers dont dispute the charges.

Went in for a particular accessory the young man recently started there and he was wonderful I cant remember his name he put a glass screen protector on the note 5 for us he was professional and polite as well as patient I remember he just finished Morgan state and use to live in new York this young man will make all the negative thoughts about young people seem untrue he will go far no matter what he chooses because he has a charming and winning personality

Was sold on a phone by the staff who was friendly and helpful only to find out its not in stock. How hard is keeping a stack of small boxes in the back? I run 2 businesses with large inventories of perishable items, and we manage it somehow.But thats ok, I can wait 3 to 5 business days for one to be delivered. So now a week later, I am still waiting. I was told the phone hasnt even shipped yet. My only options are to wait longer or cancel (which isnt free) and go to another store. So you, dear reader, learn from my advice and just go to any other store to begin with.

Just came in to buy a set of Apple earpods. Staff was nice and the transaction was easy enough.

Associates are helpful but the store itself does not look welcoming.

Mr. Vega was super helpful and knows his products and services.

Love the associates at this location. Always so informative, and helpful

Wife needed a new phone finally got her a smartphone May take awhile but she should be happy with it

I recently signed up for cell phone service at this store. About 5 days later I received a letter saying AT&T ran my credit and that I was being denied purchases and / or services that I applied for. Thing is, I own the phone I am using and I signed up for a pay as you go plan. I recently applied for an auto loan and credit card and am working on my credit. I suspect that the associate attempted to sign me up for services I did not request, inquiring into my credit and probably lowering my credit score in doing so. Im still trying to sort this out with the customer service department. If you want to get serviced by people who will lower your credit score and try to sign you up for services you dont want behind your back, you need not go any further than this store.

My first US contact :)

Really nice.. One day of the classy locations.

Good service. The staff there are moderately competent at their jobs

Theyre Ok. They dont pay a lot of attention to the customer but get the job done.

Other than the wait time, its a great store.

They couldnt help me with my problem.

The whole giving ur name and waiting for sum help sucks. Nice store, nice ppl, but i hate the concept of waiting 2b serve as if ur @ a restraunt

This was the worse of the worse tele communication company I ever dealt with. Direct TV was just calateral damage because they merged with AT& T. They should get no stars. And dont ever get their WiFi box for internet service.

The staff here were very helpful and friendly.

Very friendly staff, I use this store for a few months now and they are nice people

While they were courteous, the staff wasnt very helpful with the issue I came in about, and told me to call customer service instead...

So this store is really unprofessional they prolong with everything. I been in this store for 1hr and 30mins and still have not been seen. They having personal conversations. The manager Stephen is horrible at communicating with customers. I would never recommend this store PERIOD. !!!!!!!!!!!!!!!!!!!!!!

Walk in no acknowledge that we were even in the store. Been here for Five minutes no say hello be right with you.

Switched my service to a phone that I purchased elsewhere. It was easy, quick, and painless!

I went in 25 minutes before closing and was in and out quickly. Corinne was a pleasure to work with.

Walked in for help just now. Super unhelpful. Too bad I work next door.

The hours listed online are incorrect! The store is only open until 7pm on weeknights. The hours listed on AT&T website also state 8pm. The hours on the store door state 7pm.

Can’t even keep their hours up to date on the main at&t site.

Long wait but helpful employees

They are excellent.

Good customer services

Good staff fast service.

Nice staff and clean store

Came up there for one if there AirPods called first said they had them in stock but they didn’t have any

Wasnt open on Sunday like advertised. Took the light rail in for nothing.

Very bad customer service, I was in store for more than half hour and no one acknowledged me

They are understaffed and NOT helpful. I went two days in a row and spent two hours each day and my problem was not solved. Go to other store!

Horrible customer service

The store is very busy and it does not seem to have enough employees to help customers

Poor customer service. I was directed to bring my phone here to be factory restarted and was told that it was nothing that could be done for me with out the saleswoman even trying.

Awesome people

Nice place to work

Great service.

Didnt open on time

Typical telecom shop. Staff is friendly though.

Big store ....