Dave was very attentive . I actually enjoyed my visit. My issue was solved very fast. He was very personable and a good salesman!

Xavier was outstanding!!!! What great service. Personable, and very helpful. Thank you for a great experience.

This store has the worst customer service I have ever seen. We tried submitting an insurance claim through the store only to find out that we had to call assurion directly however come to find out that was a complete lie. We had submitted an insurance claim two weeks prior in the same store so it seems that the employee just did not feel like doing his job and it wasnt just him there was a woman there as well who was absolutely one of the laziest people Ive ever met. I would much rather use my Verizon app so I dont have to deal with incompetent people such as this who cant even have the decency to do the job that they are paid to do. Something else you should also teach your corporate employees, is to not have them tell your customers that they do not work on commission like cellular sales. Apparently, corporate employees dont seem to care about Verizons customers because they are no longer getting some type of spiff or bonus. Might not want to let your clients know that.

I had great customer service during my recent visit to the Nottingham store. The representative was very helpful and did not pressure me. He was sensitive to my lack of electronic expertise.

Outstanding service, knowledgeable staff and sone great current deals ongoing. Recommended to anyone that needs a new phone.

Transitioning from T-mobile where Ive been for over 10 years to go to Verizon was ver seamless, comfortable and refreshing. Great experience.

Great experience! Great customer service! No problems upgrading my phone!

The experience Mr Xzavier Eagan was wonderful. He was very patient with the time it took to transfer number to our account. He went above and beyond

Our family went to this location today to move on from another provider. Jamar was able to take care of us and get us all the new phones we were looking for!! Even went the extra mile when we were missing some info trying to get things switched over. Smooth transition to the new services! Would definitely recommend this place!!! Thanks again Jamar!!!

Austin has been the best salesmen Ive ever had. Forget about tech coach its worthless. He has gone above and beyond to help me out with my phone problems. Thanks Austin!!!!!!! D. Dowdy

Such a great experience. Allen was super! He was so kind and so thorough in explaining and showing me all that I needed to know and understand. I definitely recommend him if you need help. :)

I was having troubles returning my set box and was assisted by a nice gentleman at the Verizon Nottingham location. He was very patient with me, he called the customer service help line and waited with me until I was given a confirmation number to drop off box at a UPS location

My father and I went to the Nottingham store on Belair Rd and were assisted by one of his reps, William Lawn. William was very professional and knowledgeable all the time. He was so patient and went above and beyond to help my dad, who has some difficulties to understand the new technology and whose primary language is not English. William took the extra step to make my dad feel comfortable and make sure he understood everything in a very clear and easy way.I cannot recommend this guy enough!!! If you go to that store, ask for him. You wont regret it.Verizon, you got a great rep right there. Thank you William!!

Courteous staff answered all of my questions! Im definitely switching!

Love lovee love Jamar . He spent so much time with me and he is kind and patient. It makes me want to come back to your company year after year.

Your associate Justin not just went the extra mile but went the extra 10 miles you should be proud to have on your team he figure out something no one else could you should make him your top tech guy with a huge raise

Been a Verizon Wireless customer for 19 years. Very satisfied with the customer service. The associate was patient while reviewing my options. Ill be back for my next phone purchase.

Best experience working on getting new service and new phones! We were greeted right away and immediately felt like I was having a real conversation - not being oversold. Got exactly what I wanted.

Great employee and service.

I came in to switch my plan over and to get off of the family plan I was on. I worked with Ty O. He was very helpful and patient. Worked well to ensure I was set up before I walked out the door. Took the initiative himself to ensure Im walking out on my own plan and not confused as to what was going on. Very helpful. Id come back alone for his work ethic with myself. I also picked up a tablet Ive been interested in. He didnt badger me to make the purchase but he informed me of the ways it would benefit me. He was very helpful overall and worth the 5 star rate. Thank you

Customer service was wonderful.

Sales Lady Deborah was extremely helpful to my husband and I today. She helped us make very economical decisions on our selections for our family. We were quite pleased with her salesmanship & she was very funny. She has a great attitude. She even went to get the additional phones from another location so we wouldnt be inconvenienced. When I upgrade, I will definitely ask for her assistance. It was a pleasure doing business with her at the Verizon Retail Store.

My experience was amazing!!I had a lot of changes with phones and purchasing a new phone and I-pad. My sales representative was extremely customer service friendly-over the top!!She went above and beyond to help us anyway she could and made multiple follow up calls to assure everything was going well.This is the second time she has helped us with phone upgrades and I couldn’t have asked for a more positive experience.

I came here to get some tablets for business on 11/13/2017. I had the pleasure of working with Darla. I have worked with her before in the past, and she is the only sales rep that I prefer to work with. I am sure they are all great, but knowing I am going to get fast, reliable, friendly service from Darla, I prefer to do business with her for all of my phone/tablet needs for both my business and personal accounts. The store was very clean, and the other two sales reps that were in the store that day were very courteous and did a good job helping other clients while I was there. I would highly recommend this Verizon location for all of your wireless needs!!

David is amazing. He helped me with all my questions and concerns! David even scheduled an at home screen repair when it was convenient for me. He also saved me $80 a month on my bill!-he is a Verizon wizard.

Service was very good. Sales staff was professional and knowledgeable. Id recommend Verizon to my friends.

I went to the Nottingham Md. store to get a new screen cover. The young sales lady I worked with was super friendly, and advised me, I was able to upgrade my phone. I didnt want to upgrade, but once she filled me in with the savings I would see, I chose to purchase the new phone.During the process my sales lady explained everything in detail, and very clear. I must say, she was an absolute pleasure to work with.On top of getting a new phone, and saving money from doing so, my sales lady even after the sale kept in touch with me, asking if there was anymore she could do to help. I have never had ANY sales person contact me, about anything after the sale was made.This just proved to me that she really cared about her customer, and I am grateful to have had her as my sales person. I have dealt with this store before in the past, and had a bad experience, but this young lady changed my views about this store entirely.Oh, and YES she still keeps in touch with me, asking if my device is working properly, and even to ask how I am doing.I want to Thank my sales lady for a pleasurable experience at the Nottingham, Md. store, so THANK YOU!

Crowded despite having at least 5 employees in attendance. Waited about 5-10 minutes before I decided to leave because I wasnt even acknowledged by an employee when I came in. Once I went to leave, employee comes running up to take my info and tell me there are 3 people in front of me. Absolutely not. I left, as did several other people. Also very hot in the store. Left with nothing except wasted time...

Came in to add my cousin to my plan and Josh was extremely helpful. Very down to earth and honest, made a great recommendation based off what he needed the phone to do for him. I would definitely recommend this location just because of the wonderful experience Josh provided. Thank you very much.

Just left this store, the employee did not even bother to stand up from his lazy position, he remained on his chair the entire time we stood in front of him! He was playing on his phone when we stepped in.My phone was dead, he claimed they don’t have that charger in the store, to turn on my phone and resolve it’s problem! One would think being an authorized seller of cell phones they would have major chargers like Samsung’s! I understand that it is Friday and it was 20 minutes to closing, but if they were supposed to stop working the last 30 minutes of store’s hours of operation, why they keep their sign open!? Very unpleased with my experience with this store, specially since that employee was very dismissive and not helping at all!

Ive always had great customer service at this location. They go through employees fast but the employees are very nice and always willing to help/assist.

Great customer service

After having a bad experience with the corporate Verizon Store, I decided to give this store a chance. I am so glad I did too, when I entered I was greeted right away by Jason Williams. He was very friendly and informative, answered all my questions and made it such a pleasant experience. I am so happy to have found a new place to go for all my cellular needs. Thank you again to Jason for making my visit fun and easy.

My service was beyond reproach and second to none. I came in with warranty replacement device and was assisted promptly with a smile. I have to say the service was admirable and I will return in the future for all of my needs. Glad to know I didnt have to wait to get great service.

After being duped the last time we were in Verizon by an employee in April. Thankfully, the man that worked here then is no longer here. Today, we saw Deborah and she was fantastic. She told us about the extra fees on our account that we were unaware of. Salesmen can get a lot of things past people that do not read everything. We were able to drop our bill by 40 dollars. If you are not very knowledgeable about contracts etc go to Deborah! She will not steer you wrong. We will come back to Deborah every time. I left a very happy individual.

It was a pleasure working with Deborah today. Such a nice location. We put her through the ringer because she was sick but graciously helped us with everything needed. Believe me we needed a lot of help. Such a sweet person and wonderful clean location. We will definitely be back to this store.

Who is better at customer service than Deborah?! She got off at 5:00 but stayed here with us 2 hours later. Ive never experienced this kind of dedication ever. Shes absolutely the best. We had a great time and I would never go anywhere else. Her number is on speed dial.

Great location and friendly sales people. Deborah was patient and helped us activate the phone we purchased online. The first gentleman passed us off but we got a great rep. She restored out faith in Verizon. Reps need to treat all customers the same. Thanks

My experience here was very pleasant! Came in completely clueless and Matt helped answer all my questions. He was exceptionally knowledgeable and I am so happy with my new phone. Thank you Matt and Verizon!

As soon as I came I to the Verizon store a woman by the name of Katie welcomed me as well introduced herself to me. She answered all of my questions, checked my account and got me on a better plan than before. Need more people working for your company. Because of her Ill be returning soon.

I came in this past week to activate a phone and upgrade my plan. I cannot say enough good things about Ms. Darla who took care of the whole process very quickly, very professionally and pleasant throughout. She patiently answered all my questions and made my day. Thank you!!

Darla Moses was an exceptional sales person. Her great knowledge of the products and service is obvious and she was excited to educate me about my options. She took her time, was so patient and even stayed passed the time she was off the clock to find out if I could trade in my old phone and.... She found out i can receive a $200 credit! So grateful to Darla after years of reps that seem to want to rush me through the process! Thanks again...Well be back!

I am a repeat customer and always will be. Darla continues to take care of my family and I. She keeps my account up to date with any special promos and offers. She is definitely a diamond in the rough. Thank you for having her available to service the public with a smile. Go see Darla if you want great service!

I just had a wonderful experience at the Verizon Wireless store located at 7702 Belair Road because of their sales representative, Darla Moses. Because of my limited understanding of technology, I went to the store to get assistance with my new iPhone. From the moment I entered the store, Mrs. Moses made me feel welcome, and she provided expert assistance in a professional and genuinely friendly manner. In this hectic world in which we live, it was such a joy interacting with Mrs. Moses today.

Came in to upgrade my phone and got a great price. I was immediately greeted as I entered the store. My sales rep Jen showed me several options and assisted me to find the right phone for me. She was also able to save me some money on my monthly plan!

Customer service was very friendly and there was no wait. It was nice to be able to look at phones without being hassled or pestered the whole time. Not pushy and helped make recommendations when asked. Will definitely come back here for anything needed.

Jay P was very professional and accommodating during my experience. He had some guests before me that were having difficulties with switch their phones and he was able to trouble with going the extra mile and making them feel comfortable. When it was my turn he helped me with getting my new phone started, guided me with purchasing accessories, and even helped me with my trade in. All in all and great experience and really felt like Jay P had my back during the process.

I’ve been here twice and had an amazing experience both times. The first time I was there I was getting my upgrade. He was happy to help me with what I needed (which was a kind of complicated pain), was efficient and knowledgable. I felt like he really informed me of all of my options and helped me pick something perfectly in line with what I was looking for. I brought my fiancé back a week later because he also needed a new phone and we had the same great service with the same rep. They seem to have a good team here overall too. The rep helping a customer next to us had the same intricate knowledge and was doing a really good job giving the guy all the options and taking his time to make sure he left with what he wanted. I live in Baltimore City and I’ll definitely drive back here anytime I need anything.

My experience was great. Mike was very helpful. He recommended the new Google phone. I was apprehensive about it. I must say I very happy with it so far.

Edward is the best!! He is Knowledgeable, patient, and professional. He.is also committed to doing his best it seems for his employer. I have not only had help from him in a phone purchase at his home store but he has help me in the pikeville Verizon store.

The information wasn’t transferred from my old phone to my new phone and I was told i was finished and I could go. I wasn’t given any instruction and did not find out until the end of the night when I followed up that I was going to be without my apps for an entire night. Not helpful or informative

Ive gone to the corporate location twice. No one told me about the new plans or adding my work to my account which saved me $40. Thank you Deborah. This was excellent customer service. I frequent this location often but I just received the WOW factor. Thank you for taking the time to help me and not just selling a product.

The sales representative was most helpful and very experienced in her explanations of the phone and services. She went out of her way to make the sales experience pleasant. I would recommend Jen to all my friends.

Great service with getting my phone hooked up. I purchased at the Bel Air store but picked up at Nottingham. Deborah made sure I got all my information and put my screen on nicely. Thanks for the wonderful service.

I bought a charger in this store in Dec and it does not work any longer. I was told on the phone by a rep that I could exchange it. I went in the store to exchange it and the so called manager tried to go toe to toe with me to say that I did not buy the charger there when in fact I DID! I am not crazy nor senile. He said they do not sell the charger there which is a lie. He would not exchange it even though the charger is under warranty.. it was not my fault that I bought the charger in a box that looks like something they sell. And that ball-headed lady in there with him was rude as hell. I had to leave before I caught a case in there. They were very ghetto to say the least. I will NEVER BUY ANOTHER THING FROM THAT STORE!!!!

Deborah was awesome. Excellent customer service, very friendly and helpful. Gave us the same deal I wouldve have gotten through Verizon without having to deal with crowded store at the Avenue. Store location is very convenient.

I had a wonderful experience at this Verizon store. The staff was very courteous, and knowledgable about the products and services. I really appreciated Ty, he made sure I left the store a completely satisfied customer. Im sure all Verizon stores strive for 100% customer satisfaction, but I have to say this store will definitely be my first stop for all my cellular needs.

Walked into the Verizon store for waiting for an hour now. You have three employees sitting down take care customers but. The state does not a make knowledge that you walk through the door. I mean they are taking care customers but they CS sitting here waiting and not one person says will be with you asap. SMH

When I went to the Verizon store off Belair Rd. I was helped by a very very wonderful service rep named Darla. She was knowledegable, helpful and friendly. Darla went the extra mile and jumped outside the box to assist me. I am not her customer, but she wasnt bothered by that. Her service ethic was outstanding and I am thankful that I met her.

Service was unbelievable tonight!! Deborah took time out of her busy schedule to accommodate my family for 3 hours on her day off! Now that is dedication. We will always come to this location. She stayed until we had all of our problems and concerns addressed. We ordered 4 phones and cant be happier dealing with her. Im completely satisfied and will tell my family and friends about the dedicated service Ive received today!! Thanks Deb

I would just like to say how amazed I am with the sevice here today. I met an incredible young man named Franco. I was just trying to inquire about a phone and Franco didnt just help me out with the information his knowledge went beyond that. I ended up getting a great phone perfect for my needs and a wonderful new tablet. After talking to him and getting to know him in a more personal level I know this young man is honest and respectful. Not only would I recommend this location bur please ask for Franco. He wont let you down. Not your regular sales man. Thank you.

Service was great. Salesman went above and beyond and made my extremely stressful experience so much better.

I have been coming to this Verizon store for all my mobile phone needs. Always great service, you are usually seen quickly, and will get in and out with exactly what you need. Mr Smith and Cash have been exceptionally helpful in my most recent visits,

Great customer service, explained the whole process from start to finish. The staff didnt show any frustration with me no matter how many times I asked the same question two different ways. I would go back.

Customer Service told me to stop in the Verizon store to get help with getting auto pay. The rep was extremely helpful and took care of all my needs!

I came in looking for a functional cell phone nothing high end, what I got was so much more! Not only did I get a great deal on a great phone but received awesome service!! Glenn T was so very helpful in so many ways...thank you thank you thank you!!!

Jen was very courteous and informative. She helped me get familiar with my new device and set me up wonderfully. I would recommend her to anyone.

Its always an excellent experience for me. Jamar Lewis is very thorough, & personable. He showed me all of my options to help me find the best fit. I will be coming back when its time for another device.

Deborah was absolutely superlative. She clearly explicated every step of my Upgrade process. In addition, she graciously was able to offer me a visa gift card... Wonderful location!

Came into the store the rep helped me get my email back. You cant imagine how longing took me to get it back. I got another phone trying to get it back. I will he back.

Mark Deatley was knowledgeable and very helpful with all of my Verizon questions, he was quick and efficient. I have used Mark for my last 4-5 phones. Also had a keen liking for one Taylor Swift which made the experience that much easier. Highly recommended.

I came in several weeks ago to upgrade to an iPhone 7+. Ty assisted me and was exceptionally helpful. He helped me weigh the pros and cons of getting the 32gb vs the 128gb. He then broke down the pricing and the expected changes to my monthly bill.When it came to changing my plan, they were super helpful as. They were patient and detailed the best options for my budget and data usage.This was definitely the most seamless upgrade process Ive ever had.Any questions I have regarding my plan or bill, Ill be returning here. Verizon stores closer to me have been lacking in this level of customer service and product knowledge, so I will definitely continue to make the trip out to this store when I need help.

I came in to exchange a phone and Glenn T was a very friendly, helpful and honest salesman. Overall it was a great experience. I would highly recommend Glenn to any of my friends and family!

Was in there yesterday for an upgrade, everything went smooth and The service was very helpful.

Im a Samsung person but the rep, Deborah, showed me how wonderful the V10 is. I really like it. I appreciate the suggestions and having things explained to me in order to make the best decision. Kudos to her.

This Verizon has excellent customer service and Mr Ty went above and beyond to make sure I was satisfied with the service and all my questions answered before I left. Great iob!!! Will highly recommend this location.

For me to be a valuable customer they are very informative and not professional in my eyesight, but this is a convenient spot

Ive been a Verizon Wireless customer for maybe 10 years now, but its the customer service provided by Darla Moses that keeps me coming back. She makes sure we are up to date with the latest devices, plans and gadgets! Youve got Siri? Now get a Darla. ;)

I loved coming here such good customer service. I came in for prices on a tablet and left with a beautiful tablet and great conversation. :)

Jen was so helpful! She answered questions and also helped me with the settings on my phone. Every interaction should be so wonderful. She is a true gem. Im hoping Jen is making a million dollars a year...she is worth it!!!!

The service was amazing at this store! The representatives were very friendly. It was very quick service, and I loved the atmosphere of the store.

Very helpful and made upgrading a quick east process

Talking to rep about an item online the price wasnt the same as advertised. And gave me 100 reasons I couldnt set this up on my prepaid account. Was very disappointed with this rep

I had an awesome experience at this verizon location. Darla treated me with the best customer service ever. She made feel like I was a valid customer and made me felt extremely comfortable with my purchase and service. Going forward I will always be a customer of verizon for their wireless service because of my experience with Darla.

Jive was awesome to work with.

There was a employee named Lucus and he was so rude wherever question I asked him he said I don’t know. He kept repeating IDon’t KNOW Very bad costumer service.

Highly recommend Josh.. extremely helpful..very thorough and pleasant. Made the the experience fun.

Excellent customer service at this location. The rep, Deborah, stayed to help me out. Ive never received this kind of service before. Wish I could have it billed but thats a small thing. Will frequent this location again. Thanks

Great customer service! Devin is the best. Answered all my questions and gave great instruction on the how to.

The staff at this location were all very professional and courteous.

Jamar was incredibly knowledgeable and informative. He was patient with my numerous questions. Jamar made the experience painless. He was a true professional.

The service I encountered at this store last week was OUTSTANDING. Thank you, Darla. Verizon needs more service reps like you!

I come to this location because of convenience courtesy friendly and knowledge is superior. I was greeted very warm and excited by Deborah.

Was very helpful and very pleasant. Very very happy. Jen was very wonderful. Thanks again

Always have text problems but I come frequently to this store and I find they are always willing to help me. I was in this location today and was helped by Deborah who was very helpful.

Josh was very helpful and knowledgeable. He answered all our questions and showed us different phones.

Mark DeAtley is an awesome salesman! We use him for all of our wirless and Verizon needs. He helps us find the best deal and even keeps in touch with us when we arent in need of a new product.

No complaints here. Very nice and knowalgable/informed staff (at least whom I encountered). Everytime I have gone in I have been helped immediately, which is not typical for most wireless centers (especially Verizon!).

Tim and Roland were most helpful...extremely professional and polite ...as usual my experience at Verizon has been a delight and look fwd to the next time I need a cell..Robert elliott

My sales rep Darla was fantastic very pleasant, helpful & very professional. The best rep I have dealt with at this location.