The employees are snarky and lack general knowledge of their job. I would recommend this place if you aren’t trying to finish whatever you’re working on. They’ll make you come back, because you’ll have to return everything that they sold you.

The staff at Napa on 7905 phillaphia road took real good care of me. The battery I needed for my car was a reasonable price compare to advance auto that wanted more.

Ordered parts online and they were ready for pick-up within the hour. Knowledgeable staff and vast selection!

Fast and friendly service..Got me the shocks I need when no one else could

Best experience I’ve had went to multiple auto parts store for an oil filter only to be told they don’t have one and they can’t get one, I ended up calling Napa they informed me they didn’t have one but could order one for me right away very nice and informative people!

Have been dealing with this store for over 20 years. Always great service.

I needed some parts for the Detroit Diesel Engines on my boat. Stopped by three stores and they all wanted the make and Model of my car. I told them the part numbers I needed but they were unable or unwilling to look cross reference. Napa was such a good experience compared to the other three stores. Terry Billings answered my telephone call and was able to find what I needed quickly. When I got to the store Dan Shultz helped me and when I said let me double check the part number, Terry had taken notes from my call and she assured me that it was the correct part. These folks know their parts and they love what they do. This is old world service at its finest. Thanks Terry and Dan.

HORRIBLE customer service. Just horrible, felt like it was a race issue because I had my white coworker do the same exact order and he had no issues. We still returned everything and went to get out parts from elsewhere.

Called this location to look for a specific fuse tap for my car. I was told they had my item in stock and will have it at the front desk when i arrive. After driving 25 minutes, i walked in only for them to tell me they do not have the item in stock.

Very helpful people. I like NAPA, because even if I loose my receipt they go out of their way to help me and they are good at locating my part.

Very nice had the parts that I wanted check the show to make sure that the parts were there and was not a computer error prices was good quality of Parts good so I do give them a four out of five

They had a tool that no other auto parts store seemed to have which was great cuz we were about to give up.

Great customer service. If they dont have it they will order it

They have what you are looking for or they can order it for you.

I was extremely happy with the service. Unfortunately, my part was delivered and taken back out of the shop. The owner gave me something that made me very happy. Other shops didnt have what I needed and said it would take two days past the weekend. The owner was able to get it that day. I cant say enough about his customer service. Thank you so much!!! 😂😂

Dave took good care of me looking for part I needed for led back up lite grate customer service

Absolutely HORRIBLE customer service. Took almost a half hour and majority of that was spent just waiting for someone to acknowledge my boyfriend was even at the counter. Then once someone actually decided to help and I use that term loosely he wanted to argue with what was needed even tho he had the mechanic ON THE PHONE. By far the worst experience ever had there

Great staff. The service is 5 stars

They have the parts you need and they fit the first time

Cant see this NAPA location from the road. It is almost behind the brick building. The customer service was ok. The store is small but it has a huge warehouse in back. They should have everything needed! Thanks For Reading!!

Nice.

I’m sorry but “Dave” likes to make comments... my mother came in to buy a control arm and strut for my car... after going in a couple weeks before to get the same thing(had to wait not the cheapest items)... Dave proceeds to say very rudely “what you didn’t think the other side would go up”... obviously I knew it was going to go up. He needs to learn manners and respect and to mind his own business... I won’t be back at THIS location.

I was told today that anything I reserveonline to pickup in store has to be paid for in advance.That defeats the point of reserving the part to pay when you pick it up !!!SINCE I WAS TOLD THIS THEN ILL REFUSE TO DO BUSINESS WITH THEM WITHOUT A LETTER OF INQUIRY AND APOLOGYBECAUSE I KNOW THAT THE PART I ORDER WAS NOT A SPECIAL ORDERED PARTThe person on the phone was very nasty about the situation

Very helpful staff, however its small and theres very little stock on shelves to locate on your own. During busy times, youll have to wait a long time to get a very simple part, such as a wiper blade. This is the only reason it doesnt earn 5 stars. Id give 4.5 if I could.

I visit here often.

Excellent store. Super-knowledgeable staff. They figured out a better solution for my needs. Thank you!

Quick and easy, had what I couldnt find at 3 other spots

I would suggest to anyone to go to Napa Auto Parts they have everything you would ever need for any vehicle import or exports for reasonable cost no reman are remanufactured parts I would always recommend NAPA Auto Parts to anyone at any time for your Auto Parts needs for any vehicle

Signage at this location is poor. The entrance is not apparent from the road and I could only find a small NAPA logo high up on the building behind a tree. Staff are helpful & they had the parts I needed.

Alternator went out on my Dodge. We called and David was top notch on helping us. He had us the part first thing in the morning and had another associate bring it to us in the parking lot. Saved our day!! You dont find service like that any more. We are transporting loads to Baltimore every week. Anything we need we will only call them from now on.

Always have what i need my favorite part store 🤩

I work here but by far the best parts and great people....

I was in the store for 30 minutes to purchase brakes(that wete confirmed to be in stock the day before)... the employee that assisted(?) me, complained, in front of me, to another employee, about how nobody would help him find two items that Bob, found right away... I was the ONLY customer in the store. Nobody apologized about the inconvenience... only Bob and lady made effort...still wouldnt return.

Good guys...no problems

Very helpful and expected selection for car needs.

Get great deals and a l ways have parts in stock

They are the best ever

These guys are awesome! They are knowledgeable, helpful, and friendly! I called them so many times about the spark plug wires and ignition coil on my 97 Volkswagen Golf GL. I actually learned something about the vin number on my car as a result of numerous phone exchanges! The were the only ones that had affordable parts in stock immediately. They even told me who had the wires that they didnt have in stock. Now my car is running perfectly and I have them to thank for the parts. Thanks, Napa!

Great parts for a great price!!

If they dont have it they can get it. This is the place pros deal with. Dont waste your time on autozone, go to Napa.

Great service😊

The best parts store around !!!! Ask for Tim he has the Napa know how!!!

Great auto store with all your auto needs.

Does not have proper knowledge of cars

Its all good

Okey. This is my second time

Had to order belt gave belt number had to wait to get from delivered to the store so wrong belt after all that not cross referenced right

Wait time short, and lower-priced than AutoZone

Very helpful people

Prety good

Did not have the parts I need it

Rebuilding the Needed Areas of the New Years Auto Location.

Not bad service

Best car parts

Great part

Wonderful service

Very welcoming

Good

Ok

Not in service

No what you are looking for

They dont have good attention.