I went into this store to get a glass protector replaced under warranty. Monica explained it was under warranty but there is an $8 recycling fee. When I first walked in, Monica addressed me immediately. Monica replaced the screen protector for me and I was on my way. Love this store! Thanks Monica!

I had the pleasure of working with Saul and Monica during my visit. They both were not only extremely helpful but made me feel so at home. They were patient, kind, and provided A+ service. I honestly felt like I was with family and I absolutely loved working with them. I had to add lines, get new phones, switch out old phones and they made the process so easy. I appreciate them and will continue to be a loyal customer

The store was great and the representative was good. He informed me that when the rep from Ventura told me I would be saving money by adding two “ghost” lines, I in fact am paying about $80 more a month. So in the long run I got screwed by adding them and now I am still out $1000 for both phones until I can Cancel them and lower my bill from $326 to about $240.

Hands down the best customer service I’ve had in a while! Saul was excellent helped me the moment I walked in was very friendly and even through having issues with the system and trying to assist other customers in a timely manner he got me out the door quicker then expected and with the phone I wanted! Very happy with this branch!

He was very respectful and nice And did everything I needed and was right there didn’t have to wait no time and got me the new iPhone pro max

I was assisted from the moment I walked in. The manager provided excellent service and had excellent knowledge of the products. I have done business with this branch before and that’s the reason I keep coming back the service is always excellent.

Went in and couldnt even turn on my screen. didnt have a lot of money to fix or replace it but Saul was really helpful and helped me find a phone to add to my plan. literal life saver

Horrible service and rude manager treats people like they are a bother

Daisy is absolutely fabulous. She embodies the true spirit of customer service. She should be in management!

Vincente the store manager helped me out with all my questions and help me out getting a pre order and gave me the best deals and very helpful. Great Customer service. This manager at this store sets the standards and highly recommend his service to anyone that is willing to get help in the area.

I wasnt there for myself, I was there with for my sister. Took way too long just to set up a new account. They didnt even help set up the phones. And when we called for help in setting up the new iPhone they didnt really help much just suggested we come in the morning.

So im posting 5 stars, but overall it was a 4, 5 stars goes to the store location and employees. The reason I say 4 stars overall, is they wanted to do a id verification which took forever(done by there security over the phone, not by the store employees). Good customer service, knowledgeable employees. Good store to shop at.👍

Vicente is a good guy, he even gave me a hug. I think he likes me... call me

I have never experienced such unprofessional customer service in my life! We ordered two new phones. I called to check the order. I unfortunately had the experience of dealing with Kayla. How sad that a store would employ someone with this degree unprofessionalism.

This is the best place to buy your phone. The best help especially vicente.

After 1 hour an 10 mins I finally got to speak to a rep in frauds dept. I was transferred an hung up on so may times.

Vincente was awesome. He helped me with everything! Very patient and smart!

Wendy was very help full with helping me transfer stuff over nice girl thank you

They do have good reception in the areas of the isle I have been to. Their store service people are young and eager to help. Unfortunately, that eagerness can cause problems with getting accurate information, service, and sales. The only corporate store is in Lihue so go there for your best shot at them getting it right the 1st time. All the employees are friendly and can provide you with all the information you might need in brochures.

Great experience. Vanessa and Eric were able to help me switch from Sprint to AT&T. Entire transaction took 30 minutes. No wait time. Spoke to a sales rep within seconds of entering the door. Warm welcome and staff is happy to help. Will return.

Went there on Sunday afternoon, was helpedAlmost immediately. My problem was takenCare of quickly. Was very pleased.

Excellent service. Was helped with a problem that other stores were unable to help me with.

Best store ever! Rocky was a great help, he really explained everything well and I know what to expect on my next bill. I went to the big store on Ming Ave and they were horrible. They just try to sell you stuff and don’t really care about the customers. I know where to go from now on.

Google store hours shows open till 7pm. However store doors says only open till 5pm. What a waste of time.... Please update your online accounts.

Honestly the most beautiful girl help me out at Att today Her eyes sparkled as soon as I walked into the door Her smile was as bright as my future . The way she spoke Elegantly danced through my ears . She spoke with pride and Aggressiveness I walked in looking for a screen protector I ask her if she could protect me ! And she said yes with a price of $35.99 I also asked her if she had a Indestructible phone case Because I’m so fragile and easy to break she She had the perfect case for me called the OtterBoxI just wanna give a shout out to the most gorgeous Employee ever I laid eyes on named Selene .thank you for your time and customer service I will be coming back to this location again.

At&t in the 400 Rosedale Hwy,Bakersfield Ca Manager Jesus was so rude. I want everyone to know even his supervisor that he has No good customer service! Take him out of there. Ive been a customer of at&t for more than 15 years and this is my first time I get someone like this. He says if his not on the clock he doesnt have to be nice. Wth is that! At&t will definitely know about him. DONT GO TO THAT STORE. IFi coukd give it a 0 i would.

Visited this store for a new prepaid phone and they were a huge help. Eric my rep took his time setting up my new phone and making sure I knew how to use it. Great experience.

I needed a SIM card switched between 2 phones from 2 different carriers. I dont remember who helped me but I think it was a manager. He was able to help me no problem and made us feel comfortable whilst joking around with us and laughing. Great service!

Store was clean and staff was great. Visited store to have my home internet set up. Vanessa was able help me pick the best plan and have an installation date set up that worked for me. Great experience.

Best experience ever.... Jesus has the best customer service by far, very attentive and thorough .... awesome Job !!!!!!😎

I want to give a great thank you to Brandon Santos at this ATT retailer for helping my wife and I process a much needed upgrade. He was even able to give us in store credit for $50 where I was able to pick out a glass screen protector and my wife got a new phone case. Thanks to the Rosedale Crew! 1💚

Great overall experience. Staff was knowledgeable and helpful. Wait time at the Coffee location was 30 minutes, here it was less than 5. Employee greeted me quickly and wanted to help me.

We just left this location. The employee was working with another customer, but did not greet us or acknowledge we were even there. We walked around for at least 10 minutes wanting to know how long the wait would be, but the employee never even looked at us. We were the only other customers in the store. As we were leaving, the other customer apologized to us and I had to explain that it is not their fault, but the employee should have at least said hello or he would be with us in 15 or 20 minutes. The employee said, Sorry, my manager just went on break. I told him that is no excuse for not acknowledging we were in the store. We would have stayed and waited around, but were very annoyed after being ignored the entire time. Maybe this employee should be taught better etiquette when left to run a store by himself.

Awesome staff, worked until the issue at hand was handled.

Always fast, friendly and very helpful. I wont go to any other retailer. I had an issue with my account the manager was quick to help and resolve my issue and was very knowledgeable.

Came in to the store and had all my issues resolved and got an amazing deal for my account. Great store and customer service 👌🏼

The guy was so rude and didnt want to help me. He only wanted me to finance a phone. He was irritated that I wanted to pay outright. He actually told me there were no phones available to purchase?!?!?

The employees there were very helpful during my visit.

Chente is the best

Went in just to pay my bill and found out I was qualified for a discount and tons of other benefits my usual store never told me about. This is definitely my store from now on. Thanks!

Quick service. No wait. Overall great experience. This is the only store I will go to from now on.

Superd Store very Professional young lady

Great store and full of promotions ghat help you save money

Great customer service, friendly and can get in and out.

Wonderful service. Dalan and Michelle were just great. Had a problem and I was in and out. Thanks so much

Everyone was very helpful didn’t have any problems !

Went in because my phone was broken and I left with a great new plan and a new iPhone. Sweet deal!!!

Great people, got me switched over with no hassle and saved me money!

Great experience, I was in and out. Super friendly.

Fast and friendly service. Was in and out with saving about $60 a month on my direct tv bill.

Great staff. Very helpful.

Great overall service. Rocky was very professional and kind.

Great and Friendly Staff!! Helped run my upgrades and data transfers with ease!!!

Fun and friendly people! Knowledgeable staff!! You guys rock!

Will never work with this company again after our contract is up. Was told one price from Rocky the manager for internet so we decided to sign up, we just got our first and were getting charged more. Rocky claims he never claimed the first price. Annoying that a manager of the store would do this to a customer. Now were stuck with this price for the duration of our contract. Do not go to this store. They scam people for different prices. Well make sure we spread word about this store.

Great experience. Everyone was nice knowledgeable.

Great selection of cases and screen protectors.

Great servicethey answered all of my questions )

Angel is awesome, he sings like a bird

Was in and out didnt take long to get a phone. Good customer service.

The steve guy was funny and goofy at the same time, made my visit.

Incredibly rude! I was asking a question and the worker answered his cellphone in the middle of me talking. Just ended up walking up, he didnt say a word to me, just kept on with his private conversation.

No wait time! super friendly and helpfull

She worked so hard to get us all setup.

Staff were extremely helpful and not pushy.

Always provide me the best service at this location!

Stay away i was cheated out of 650$ and I was miss quoted on my bill I was quoted 140 they charged me 190 I wish I never left verizon stay away!!!!!!!

Amazing staff very helpful

The little guy was great!

Good customer service!! Thank you

Rude and worthless, went over to Verizon instead...

Rocky was wonderful and little

Rocky is so nice

Amazing staff manager is great

Ask for Steve, he’ll hook you up

Bundling experience was a total nightmare.

Poor service, always shorthanded

Rocky was wonderful!

Customer service was excellent !

Very helpful

Best store in the NW!

Amazing staff

Great staff

Rocky Rocks!

Thanks rocky

Great location!!

Rude

Great

Very good service Jonathan is the best in attention !!!

The manager of this store is very efficient. He helps you in what he can.