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Palm Harbor - Round Rock
15996 N Interstate Hwy 35, Austin, TX 78728, United States
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Palm Harbor - Round Rock
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Lo
Review №1

I give Palm Harbor homes five stars. I met Kenny Atkins, a very respectful sales person right when I walked in. He was so polite. We went and looked at the Mobile Home I wanted. He didn’t push me to go look at others or nothing. That’s one thing I liked about him, he stayed in my price range. Kenny told me the new Mobile Home would be arriving in two weeks. He was so honest with me. I am so grateful to the whole team at Palm Harbor homes, they made my dream come true. My beautiful mobile home was delivered today on the lot that Kenny helped me get. He was so honest about everything he told me, really helped me out. I cannot say enough about this person, I was truly comfortable with him and his advice. Thank you Kenny and thank you to all you at Palm Harbor homes.

Le
Review №2

My wife and I came in just looking at homes. Kelly spoke with us showed us homes and gave us plenty of option. Kelly went above and beyond to understand our needs.If you are looking for a home within a monthly budget Kelly will go to work for you!Kelly thank you for your dedication to your clients.

Ka
Review №3

They deserved 0 stars nothing but irresponsible sales guy. We wasted a month and no calls from them or their lenders, our sales guy never returned calls or emails, maybe once with a lied stating a lender was calling me the next day, well 2 weeks and no call. I requested a refund he stated he was putting the request and would called me to let me know it was done, well another week no call no refund and no apology as of why no calls from the lenders

Ro
Review №4

BE CAREFUL! They are awesome when selling you the house. BUT.... Once you buy your house and you try having something fixed that is under warranty.... good luck!!! They will never return your call. They will give you a run around on who you need to speak with to resolve your issue. They will drag it out in hopes that you give up. Our tub is falling apart and after FINALLY speaking with someone and being told someone will come to look at the problem; 3 months later and NO ONE has come out.

Sa
Review №5

Palm Harbor Homes are beautiful! Zach was my salesman and he was fantastic! Everything was basically done over the phone for the home purchase and Zach and Tammy made it so easy. The house is better than I could have imagined. Thank you Zach, Tammy, and Palm Harbor!!!

Ga
Review №6

I went in and talked to Rob he was great! He explained everything about he home, the process and the community in Liberty Hill that I am interested in. The home we chose is perfect and we cant wait to get it and move into OUR OWN HOME!

da
Review №7

Kenny (sales)at Palm Harbor did a great job. We are extremely pleased with his service.

Ma
Review №8

The houses here are amazing!! I talked to Rob, he worked with us to see what we were looking for and the houses he showed us were great. I am looking forward to FINALLY owning a home!

Jo
Review №9

A huge thank you to Kenny, you went above and beyond helping us with are new home!! You and your team are amazing and helped us sooo much, very grateful, thank you, thank you!!

Ra
Review №10

Do Not Come Here!!!Zach was our agent and made everything sound amazing. So we signed a contract based on selling our house. He said sign it now will keep the house we want from price increase. They said yeah we help find land and get it all ready for you to move in. Not once did I receive a phone call or email saying they found land. Ive dont all my own research. I finally found land that I like and come to find out there over 5k I have to put down to get the land contract. That was never told to me. Then to even start the building process have to come up with 10k. Well just today I found out the house we like the price went up 9k so we will have to put for than 10k down. The exact thing that we sign was to prevent just went out the window. I made it very clear that we have no money till we sell out house. So basically its we sell our house and we are homeless for 8mo till our house is ready. I have 2 kids no that will not happen. So dont waste your time with this place!!

Ka
Review №11

The truth is very bad experience !!!! If I could give a zero I would do it, they made me waste the time and the money I invested to have everything ready for my new home, almost at the closing date, they called me to tell us: sorry, they went up in price! Wed rather you lose your home than we lose money, having told us when we made the contract that we wouldnt worry! that they would respect the price, even if they went up, it was more than obvious what would happen…. And then the seller spoke to us ... not for the closing date, but to tell us, sorry! the house was raised and they did not want to respect the price we gave them…. # 0 credibility !!!! one believes them and they come out with that no matter what the family has gone through, waiting for their home and no matter the families…. more than your own benefit !!!

Gr
Review №12

I want to say a big thank you to Luis C who worked with my Husband and I to purchase our home through Palm Harbor Homes In the Round Rock location . Luis C. did a fantastic job! We truly recommend Palm Harbor Homes and to work with Luis C. He was so patient and helpful through out the whole process. He made it happen to have us be home owners. You want to buy from someone who takes their time and cares then go to Luis C at Palm Harbor Homes Round Rock TX! Tami was awesome as-well when signing closing documents she was very welcoming and informative a special thank you to her as-well.🤝😁🏠

JE
Review №13

This place is really helpful really helpful if you need to find a new house

Ke
Review №14

The staff at Palm Harbor Homes - Round Rock are simply amazing. I cant say enough good things about Kimberly Knox - she is definitely a shining star among the stars! Kim is very personable and extremely professional - working tirelessly to answer any questions and will ultimately find the perfect home for you. She makes herself always available to guide you through the entire process. If youre in the market for a new manufactured home, reach out to Kimberly Knox and she will take excellent care of you.

Sh
Review №15

I really recommend this place Kenny is a amazing guy. He will help you to the fullest extent. Went in knowing nothing he explained everything to me and got me in a home.

Ju
Review №16

Will be purchasing a home with Palm Harbor soon! My brother and I were lucky enough to have Kenny as our sales consultant, he was extremely knowledgeable and professional. He gave us a tour on a couple of model homes and gave us plenty of land and home options. We were really impressed with one in particular and applied for the loan and were approved. In the end my brother and I decided based on our current financial situation, we should hold off for one more year in order to save some extra cash. When we informed Kenny he was totally understanding and wasn’t pushy; he told us he would be there for us when we were ready. Definitely going back to see him; I appreciate someone who cares about people and not just a sale. Thanks again Kenny for all of your help, we will see you soon!

As
Review №17

WORST PLACE TO BUY A MOBILE HOME! KIM WAS DISGUSTINGLY RUDE AND DISRESPECTFUL!!!

Ka
Review №18

My boyfriend and I have been trying to get in contact with Ryan about finishing up unfinished buisness with our home and never get a call back after getting the house. The beginning process of getting the home was a nightmare enough with them raising the price and ordering the wrong home for us!! Now we got one and cant even get them to contact us back about a bathroom part that didnt work and to fix a creeking sound in our hall way AND the bubbles in the floor. 😑 its been nothing but a headache working with these people.

Ro
Review №19

I have not purchased a home from Palm Harbor just yet. I felt I should say something good about the customer service experience that I just received from Louis Carpio After the other places I’ve Visited previously to stopping here. He was very knowledgeable and gave useful information, he was not pushy whatsoever, he was very polite to me and my family!! When I am ready to purchase a home, I will definitely give him a call!

Wi
Review №20

I honestly can not believe the horrible experience I had here!! KENNY is horrible and has the cheap salesmans tactics. We lost almost$2000 because of this locations incompetence and inability to admit fault. Everything was wrong, the ordered the wing house, we fixed that, the colors we picked werent available, we fixed that, the floors we picked werent available, we fixed that, the amount down was wrong, we fixed that. Then we finally get to appraisal and KENNY sends in the wrong numbers so it doesnt get apprased correctly. Mind you that I have asked the manager and GM to take Kenny off of this deal because of his incompetence.So we went too Titan homes you try and save the our dream and in dealing with them the exposed the actual error! And we were able too meet another couple that also dealt with KENNY and left. The error was that we had approved and signed off on 49k in improved. But KENNY sent in the wrong amount to the bank bringing our appraisal 20k short. And after telling the GM and his boss this they denied it. The whole time, Everytime we brought up errors they covered for this POS! Then when I asked for a refund they didnt even try and save the deal? I hope Kenny reads this and realizes that he stole somebody’s dream. A family that works their but off to provide for their special needs child. And I hope that this happens to him. we will never stop or give up on any and everything we can do to everyone at this location and this company.Here is my original complaint that I posted on Yelp, mind you that this location isnt listed on Yelp.Horrible, horrible, horrible experience. Kenny was horrible and was caught in multiple lies before we finally asked for a refund!! The manager John and GM brushed everything off and placed the blame on us miss hearing information or trying to explain that everything was done correct after we found errors, informed them, and they fixed them telling us that it was correct in the first place. The pricing we were told was off by a lot, the time estimate of when our home would be ready was months off, the options for colors and floors had to be changed due to Kenny not knowing what he was doing, they ordered the wrong house with the same floor plan but 200-250 square feet smaller! Then our home/land wasnt appraised and Kenny told us that the land was over priced by 10k. But we doing out from our realtor that the land was priced correctly but the home was overpriced. So we called the gm and he said it was the improvements that needed to be adjusted, removing our front and back porch as ons. At this point we had compromised so much going from getting the smaller of the three homes showed to us, to save money but ending up paying what the biggest home monthly would cost because we were told wrong information. I cannot explain the horrible experience, the gut wrenching anxiety that was caused by these pathetic sales people. And as soon as I asked for a refund.......... crickets. I had to call the gm and inform him that the numbers submitted to the bank were wrong and the improvements were off by 10k and that I wanted a refund on the appraisal because they messed up again!! And all I got was more excuses and covering for Kenny!! Also Kenny is the brother of a gm down south, so I guess he gets away with ripping people off, telling them wrong info, miss quoting, flat out lying, ordering the wrong house, giving a move in date that is months off, and being the reason this man took his business to TITAN HOMES!!! Titan homes is better than this and Zach has been amazing at uncovering all the crack that palm us through.

Mi
Review №21

Okay so had an appointment with a guy named Jon at the Round Rock location. Not that great of a visit as I had spoken with the day before with details ... he was totally not prepared!!! Then he finally shows us around after he had to check his inventory again! So during this process it was like a yeah... yeah... from him. I’m a bit confused at the friendliness and that he had a ship on his shoulder 🤷‍♀️ This Most likely wouldn’t of been a finance deal. Also during the showing We were in looking we saw he had his Mask Off and sounded like he was blowing out drainage from his nose in the other room!!! 😳I was puzzled as they did seem busy or customers waiting to buy!!! I don’t believe we will purchase from them... this purchase would of been for my bosses sister.

Mi
Review №22

Great professional people. Very helpful

Sh
Review №23

Palm Harbor is the premier manufactured home builder on the market. Jonathan Mendez is the best sales person on their sales force. He has helped my husband and I finally will reach our dream of owning a home again. He has worked tirelessly for the last year to get it done. Thank you Jonathan! You are the bast!

Am
Review №24

Were in the process of buying our first home from here. Jonathan has been great to work with. We were referred by my brother who said that Jonathan was always on top of everything and was great about contacting him with updates (texting as early as 7:30am). Poor Jonathan has been subject to my texts after 7pm with endless questions about this and that. Hes done a great job handling the paperwork with the bank and in getting us approved. 10/10 would work with Jonathan again.

Br
Review №25

My husband and I have been looking for our forever home in serval different locations forthe past few weeks. We are so satisfied with the service provided by Jonathan, he is such a knowledgeable, attentive and caring person. He has answered all our questions and has pushed above and beyond to get us approved and can’t thank him enough. On top of that he gave us a Huge Deal no other place can compete with. Highly recommended!!!

An
Review №26

If I could give this place 100 stars or more, I would! Zack Dowell is our sale rep, he is fantastic, he is very patient, we change our mind so much, he give his 110% effort for us to find our home, he make sure we are happy. If we asked a questions on remodel an unusual request or pricing, he would check with his boss many times he could to be 100% sure, so I have to thank Zack and his manger- HM of them being so patient, because we asked so much questions and change our mind probably over 10 times lolwhen you go to this location, make sure to say hi to Zack!

Ca
Review №27

I cant be more thankful, Jonathon reach all my expectations, he is a really good seller and he found for me exactly what I ask for.Thanks Palm Harbor . 😀 #excellent service .

To
Review №28

WOW! What can I say about Kim Knox... She is AWESOME!!! 😁 Probably the best salesperson Ive ever came in contact with works so hard to help you achieve a home goes above and beyond the call of duty for customer service shes awesome I highly recommend if youre looking for a new nice Palm harbor definitely go see Kim Knox or any of the guys there are great but thats who weve dealt with and shes been awesome!

Je
Review №29

Our salesperson Kimberley Knox has been awesome to work with! She has gone above and beyond what we expected in our home buying process! She has been very knowledgeable and has given us information and made suggestions we wouldn’t have thought about.She spent lots of time with us and even met with us before hours to help finalize our choices. We sold our home and are waiting for our Urban Homestead III to be built and delivered to our property. Very very thrilled and excited! So far our experience is nothing but favorable!!Update- we’ve been living in it for 18 months now. Still absolutely LOVING IT! We’ve had many homes in the last 56 years. Some small. Some huge and this one is just right. Lots of windows and natural light and is my happy place!Thanks again Kimberley Knox and Palm Harbor!!

An
Review №30

My folks and I were greeted by a sales rep named Kimberly Knox. We wanted to check out a home on display and wanted to know the price and told her about our current situation. She told us “there is no point In checking out the home if I don’t know how much you can put down.” The sales rep was VERY rude, condescending, & gave off attitude. When she finally took us to see the home we expected a tour but all she did was sit on the couch, didn’t talk much. My folks and I are now looking elsewhere and will not go back to the horrible service she gave us.

Ky
Review №31

I had a tremendous experience buying a home from Palm Harbor. I was referred to them by one of my friends, and Debbie was super helpful in the entire process. Everyone was very welcoming, and they accommodated all of my requests. I tend to take my time making decisions, and they did not get pushy trying to sell me anything. Instead they asked questions, and provided solutions to service me the best. After the purchase was made, Tammy did an excellent job getting my home ready ASAP since my lease was up at the end of the month.

As
Review №32

Debra Dozier at Palm Harbor Homes is such a pleasure to work with. She is so sweet and mindful of what I am really looking for in my new home. She keeps my budget in mind and doesnt try to over sell me. Palm Harbor Homes has beautiful homes for great Prices! I cant wait to own my first new home. Thank you Debra Dozier and Thank you Palm Harbor Homes.

Bu
Review №33

Jonathan Mendoza has been working with us for one year. COVID19 has slowed the loan process but Jonathan is still working for us. We are finally close to closing on our new Palm Harbor home. Other sales personnel would have given up on us, but not Jonathan. He has worked so hard to help us. I commend him for his efforts. He is quite an asset to Palm Harbor Homes. Thank you Jonathan!

Ve
Review №34

Kim is a shining ray of light! She saw us without an appointment, worked late and worked hard to get us approved quickly! 😁 Very dedicated to helping folks realize their dreams of home ownership! Would definitely recommend to my friends and family!

Ma
Review №35

We’re in the process of buying our first home. John Mendoza is an excellent salesperson, he’s been helping us out, answering all of our questions he really took the time to help us find the perfect home for our family

Al
Review №36

DO NOT BUY FROM PALM HARBOR!!!After you purchase a home from Palm Harbor don’t expect your house to get finished by the factory. No warranty work will get done, you will be dead to them. Our house was delivered October 2018 and there has been nothing but issues. We have cracked foundation blocks, cracks in the drywall, wiring for the house is not complete, and our A/C unit has been broken for two months. These are just a few things that we have issues with, there is plenty more I could talk about. Tell me how is is acceptable? This house is only 7 months old and we have these kind of issues already. What’s it going to be like in a few years? We have reached out to the Dealer and the factory numerous times and no one will follow up, call us back or be will to fix anything.If you want quality and great customer service, Don’t use Palm Harbor.

Ro
Review №37

We purchased our retirement home from Jonathan Mendoza at the Round Rock location. Jonathan ran down answers to all our questions and provided updates regularly. Always at the ready when I would txt with one of my many question.Closing came and we started working with Tammy Mikeska - what an AMAZING woman!! Not only did she quide us through our closing paperwork, all the different warranty information and how to contact the factory for any issues but she took extra steps to help us get corrective work done on my fathers house he purchased a few months prior from another Texas Palm Harbor location. After telling Tammy about our concerns on getting service on my Dads house, Tammy quickly jumped in sending emails. Shortly after Factory was in contact with me and issues finally resolved. Thank you, thank you, thank you Tammy for going above and beyond!!

Ke
Review №38

We came to palm Harbor just for information on everything back in 2016.That is when we met Johnathan Mendoza. He was awesome and explained everything to us. Fast forward to about 4 months ago (August 2018) we got back in touch with Johnathan about getting some land and getting a house put on it and he immediately remembered us and we picked up right where we left off about two years prior. It was an awesome experience and he has answered every question we ever had throughout this entire process. We felt very welcome and appreciated then entire time and would DEFINETLY recommend this location as well as using Johnathan Mendoza!!

Ir
Review №39

After growing up in a single wide, then a double wide I would’ve never guessed I’d be returning to my roots. I’ve lived in numerous brick homes and the home I just purchased from Palm Harbor (The La Belle) is fully loaded! It has all the space I need and then some. I was totally blown away by my sales person Jon. Jon listened to everything I said I wanted in a home and then delivered. Jon got me every discount that was available. Jon always kept me informed during the process and returned my calls in a timely. Jon’s customer service exceeded my expectations and his passion for people is unbelievable. If your in the market for a NEW home. I encourage you to call or visit Palm Harbor Round Rock and ask for Jon, HE will not disappoint!!

Ka
Review №40

Honestly, I was a little hesitant about coming back to Palm Harbor homes, My previous encounter was about 6 years ago and all I remember was constant calling, and being harassed into buying a home from them.We recently decided to give it another try and I can say that I am more than Happy with their service. We were blessed to meet Jon M. From the beginning he was very patient with us, showed us a couple of houses, worked with our budget and was able to give us an incredible price for our soon to be home. He never pushed us to buying anything, he gave us time to think and talk about our options. And even though we are not fully done with the process yet, I highly recommend Jon, he is highly professional, very knowledgeable, caring and genuinely wants the best for his customer. It has been a pleasure working with him, and I thank him for helping us get the home of our dreams.Thank you Jon M.

Ju
Review №41

Experience with Palm Harbor was AMAZING ! My wife and I just closed for our first home and we could not be anymore excited . Thank you Jonathan and Tammy for answering every single question my wife and I had . You guys are the best in town . Thank you

Ch
Review №42

My wife and I had been told no so many times trying to get a home for our kids. We were sick of apartment life and dreamed of our own home on our own land.Luis Carpio absolutely made this happen for us. I had so many questions and worries from start to finish LOL. He calmed the seas and brought us home and we are going to finally have something of our own... this is huge!!!Thank you guys so muchThe Lopez Family

Ra
Review №43

Cannot say enough good things about our sales experience here. The sales manager Jon M. provides world class service. Communicative, respectful, well-mannered, attentive, listens and is aware of things you might not be. Jon tirelessly works details to make certain youre happy. Knows the business well and if he doesnt know something he finds out and gets back with you swiftly. Communicates almost daily to answer questions and clarify what we were uncertain about. Jon is available via email, phone, and text. We are confident in Jon and after a factory tour we know our modular home will be built right and better than site built stick home: so much so we put in a down payment. Ill update this post when our home is done sometime in February 2018. Thanks Jon!

Sa
Review №44

Jonathan Mendoza is an excellent salesman, with a lot of patience and a lot of experience. We are a very demanding family and he never had a bad attitude. He was always attentive to answer our messages and all our questions. Highly recommended.

Os
Review №45

Our salesperson Debra Dozier has been really awesome to work with! She has really exceeded our needs and what we expected in our home buying process! She has been very knowledgeable, Friendly, Kind and has given us information. I Highly recommend Palm Harbor - Round Rock if your seeking on buying a home

Ma
Review №46

Kimberly Knox is an excellent Sales person! She is very patient, compassionate and knowledgeable. Buying a mobile home and land can be a very complicated and arduous endeavor. Kim is very knowledgeable and will steer you clear of any potential pitfalls! Dont trust anyone off the street, take your business here!

Le
Review №47

I would recommend Palm Harbor in Round Rock. Especially Jon Mendoza. He was no pressure sales and worked with us on many different home configurations only to go back to the first one we selected and purchased. We are NOT easy customers to work with, but he was always positive. He even follows up periodically while our home is being built. It was a really good experience compared to other places we had visited. Thumbs UP !!!

lu
Review №48

I was very pleased with Mr John. Though I have my realtor I feel like it was a good business. Its a lot better than the one south of I-35.

Ro
Review №49

We went in a few months ago Jon M helped us out and was so patient with us. He did everything we asked for and went above and beyond to make sure we were happy with our purchase. Even after we changed our mind over and over again. He’s a great guy and will answer allll your questions quick! I’m already recommending Friends and family to him!!

Ja
Review №50

I met with Cory last weekend to get some information regarding Palm Harbor homes for the near future. He was very helpful answering all of my questions about pricing, sizes of homes available within my price range, purchasing land, and all costs involved. Even though I told Cory at the beginning of our conversation that I am not ready to purchase right away, he was still so informative and willing to share information with me. He also showed me two homes within my budget. He took his time explaining about each home as we walked through. He followed up with me this week via telephone and kindly answered more questions I had. Cory was very helpful, knowledgeable, and kind.

J
Review №51

Horrible customer service, my in-laws went to look at a model and gather information but was not given the best customer service. Sales representative was not friendly!! Please be aware

Ca
Review №52

We had the pleasure of working with Jonothan Mendoza at palm harbor in round rock. He was wonderful throughout the whole process of us trying to buy a home. We were offered the best deals and treated with the upmost respect. He is a great salesman and If youre looking for a new home be sure to ask for him.

Re
Review №53

Jon Mendoza at Paul Harbor homes in Round Rock has been a huge help in helping my husband and I get the home of our dreams. He has been easy to work with, extremely helpful and knowledgeable. I appreciate him helping us buy our forever home! Thank you so much Jon you are awesome!

Je
Review №54

Kimberly Knox has gone above and beyond to help us get the home we want. She is genuine and really cares...making frequent calls throughout the buying process to make it as smooth as possible.Thank you Kimberly, for all your help and enthusiasm...its contagious!🌼🌼🌼

Ma
Review №55

I would recommend this location if looking for a new home. Everyone we met was very helpful, especially Debbie! We discussed our budget and she helped us find a beautiful home. I am looking forward to having it delivered and will post again. Thank you Debbie.

Cr
Review №56

Dont buy from palm harbor homes people please goo look at their consumer affairs website first, I bought a double wide trailer this year and been having trouble with it since, i got it delivered looked great at first but had a couple things like water leaks in the windows, doors in the rooms not shutting right, roof people did not use the proper foaming, I have been trying to call to get it fix for 2 months now and no one answers calls I gave called Marcelo benavides and he never answers also called Simon sambrono (his boss) manager and he also never answers,they take your money and wait to closing date and after that you are dead to them they could care less .

Es
Review №57

Sales team is awesome. From the moment we walked in Karl made us feel like family. He did everything he promised and kept in touch throughout everything. Not once did we feel like we were alone when dealing with the bank. Karl always answered our questions even if it was late in the evening. I would definitely recommend this place to my family and friends.

Ma
Review №58

David Molinaro is a good example of a team member that is customer friendly, customer service oriented and knowledgeable in his consultancy.He gave honest answers to questions and is diligent in guiding me through a process. Im sold on coming back and working toward finding the right home and the right land or community to place my home.

Ge
Review №59

Palm Harbor Round Rock has a great experienced staff that only has one purpose; We work to find your perfect dream home, and stay by your side until you are moved in. We have a General Manager with 20 years experience, Associates that are well trained and knowledgeable about our homes, and an Operations Manager with 10 years experience, that will all work for you!We live by our Promise to our customers:Customer Satisfaction is our first priority; there are no excuses.Stop on by The Rock and see our beautiful homes and meet with our great team. We can find the perfect home for you!

Sh
Review №60

The gentleman that greeted me upon arrival was very friendly and polite. Then the sales rep ( or as her business card shows - Housing Consultant) Kimberly Knox came out & was VERY rude, condescending, & gave off attitude as if I were interrupting her day. I DEFINITELY will NOT EVER conduct business with her or that location again.

Wi
Review №61

Jonathan Mendoza is very easy going and let’s us, the buyers, make the choices. Didn’t push anything on us which was great because we went to another home manufacturer company and they kept trying to sell us on something we didn’t like. We haven’t finished the process yet but I would recommend talking to him if you do choose palm harbor.

K
Review №62

Jonathan Mendoza was never pushy and listened to my requests. I’m just in the early phase of ordering but everything seems to be going well. Jonathan answers his phone quickly, along with text and e-mails. A true professional.

Le
Review №63

My husband and I were in the market for a new home for our growing family. We went to Palm Harbor Homes in Round Rock and met Jon who made the stressful process of homebuying as pain-free and quick as possible! He explained every step of the process clearly and in detail. Palm Harbor homes has exceeded our expectations and we will use them for all of our future home-buying needs, we would recommend them for all of our friends and family in the market for a new home!!

Re
Review №64

Tammy Mikeska has been a big help on keeping us connected and up to date on our current home! I am very happy to say that Palm Harbor Homes has great customer service and make you feel very welcome. Buying a home is stressful and they definitely make it as painless as possible. Thank you to all of the staff at this location!

Se
Review №65

My wife and I purchased a new triple wide manufactured home from Palm Harbor homes in Oct. of 2018 and have had nothing but problems. In the last 6 months it has taken no less than two dozen phone calls and emails to Palm Hatbor to try and get factory issues resolved and still they are not fixed. Now we cannot get anyone to resolve the issue we currently face... our A/C unit has been broken for over two months and still no one will make a decision to resolve. Absolutely no service after the sale... all they want is your money. Stay away from from these people.

PA
Review №66

Jonathan Very friendly and very helpful good customer service!

Lo
Review №67

Jonathan M took the time to show us several different homes. Not rushed or pressured..Also gave us a heads up on a unit at the factory that we might be interested in.. Good guy trying to make a living.. Thanks Jonathan.

El
Review №68

Beautiful homes, but the people who SELL the homes could work on their social skills and how they speak to people.

Ch
Review №69

David asked the right questions, to get straight to what I was looking for. He showed me homes that were right along my taste and price range. Looking forward to conducting business!

We
Review №70

Great people, best options for houses in Round Rock. I drove from Houston specifically to meet H.M. and Jonathon. Check out the red tag sale!

jo
Review №71

Stay clear of this company. These people are thieves, we started with a very simple and very affordable home and they turned it into a nightmare. Prices kept going up and up with no regard to ethical behavior. The salesperson lied from the beginning; making assurances on items and procedures but did not want to put it in paper. If you like headaches and people being untruthful then this is the place for you.

Tr
Review №72

I had a pleasant experience with Jon. I look forward to moving in my new home in October.

Ch
Review №73

David Molinaro was very nice and informative. He was very conscious of my time and explained things very well. It was a nice experience dealing with possible purchase and all paperwork entailed.

Gi
Review №74

Me and my wife are looking to buy a new home. They told us exactly what we need to do to get into the house we want and how the process will work. Jhone help us and had excellent service listened exactly what we wanted. I would recommend to anyone to Palm Harbor Homes great environment!

Ri
Review №75

If you need someone to help you buying a home at Palm harbor go to Jonathan Mendoza he is awesome and he can definitely help you find a new home with your budget

Su
Review №76

I went to Palm harbor several times looking for a hone and met with Dave Molinaro each time. He was so helpful and friendly. No pressure and showed me everything on the lot. I found several contenders and even put a deposit down on one but in the end i bought a floorplan i really liked elsewhere. I wanted to buy something from Dave because he was such a helpful guy and really listened to what i was looking for in the budget i needed. I would definitely recommend him and this location to anyone needing a hone!

Pr
Review №77

Jonathon Mendoza went above and beyond to help us in any way he possibly could! Always positive and never seemed bothered! Thanks

Gr
Review №78

It has been one bumpy road trying to get our modular home, the offline date changed about 4 times due to codes changing on the home. It was not the stores fault but we were quick to blame them, simply because they were the only ones we were dealing with. I was having a pretty bad experience at first, but the GM, HM Boswell has worked very hard with us to get us into this house. He has also helped us out with some improvements we werent expecting to help with our troubles. He does his best to help out the customers and we truly appreciate that! They are the to help the customer and make things right and I believe that is true customer service. So thank you palm harbor RR for working with us and making our house buying experience bearable (because no matter what, getting a house built is going to be stressful)!

Je
Review №79

We met with Mr. Boswell and had a great experience! He was totally open and honest, giving us a lot of great information. Totally not a used car salesman.

Lo
Review №80

They are very friendly people. They helped me so much. Even when I had something go wrong, that had nothing to do with them, they did me a solid. HM is amazing and Corey rocks my socks. Georgia is such a sweetheart. I would highly recommend this location!!

As
Review №81

I absolutely love working at Palm Harbor Round Rock! It is by far the best job Ive ever had. We have beautiful homes, great customer service and a really happy/fun atmosphere!

ra
Review №82

Me and my husband are buying our first home and our experience so far has been amazing thanks to Jonathon M. Im so glad we came here, Im excited. Their staff is kind an willing to help, their upfront with you and tell you what you need, and fast getting started. Thank you Palm Harbor Homes!!!

Be
Review №83

David Molinaro was very helpful, not pushy at all, and I would highly recommend connecting with him when you go to Palm Harbor. In fact he listened and was incredibly helpful in working through what decision to make moving forward!

Yu
Review №84

I would like to thank, Cory for his patients and wonderful customer service, towards me and my partner. I highly recommend Cory, to anyone looking for there new home. Thanks again Cory,

Ke
Review №85

Awesome staff who went above and beyond for us! Definitely recommend for anyone looking for great and helpful service.

Ti
Review №86

Jon Mendoza is an amazing salesman! We were very thankful for him in our process and soon to be enjoying our new home!!

Do
Review №87

1 star for having the website make you call for EACH AND EVERY SINGLE HOME. Just put the listing price on the website site and stop waisting everybodys time.

An
Review №88

Out salesperson Debra Dozier has been awsome to work with she has gone beyond the expected would definetely recommendcto family and friends 👍👍

el
Review №89

I called before I went in to their office and spoke with Cory. I mention to him that my score was not high and he asked for me to go in so that he could see what the numbers. I told him no that I didnt want to mess any more with my score by that I mean inquiry as well yet Cory said that it would not affect my score because they use their own bank. When I went in I took my friend which he kept trying to have my friend and I fill one application after I told him at least three time that we are two different customer. After the fact he still had the nerve to copy our DL on the same paper. The next day I received a notification that I had a new inquiry on my credit report so I called him to let him know why and he said to me that the inquiry doesnt affect my score and I told him that I was working on buying a house and the people who are helping me told me to keep my credit clean and not to add more inquiries, and he ask me who they were and I told him I did not need to share with him who and he yelled that well than that is not my problem and my mention my score #s and said that I am just calling to ruin his Saturday and I told him so this is how you talk to your customers and he said you are not my customer because with your score you couldnt even get a home and hung up the phone. And just so you know I know scores can get better sometime it just takes time and when I get there Palm Harbor homes would be the last place I would ever look because the way I was treated by your so called Sales man Cory who by the way I told him I wish this call was recorded he said he did not care.

ki
Review №90

Friendly and informative !

At
Review №91

Dave Molinaro was awesome to work with, very imformative, very patient and with the delay of the selling of our home, David calls frequently to check on the status...I would recommend David to my friends and family.

Ja
Review №92

My wife and I started with the Roundrock location online.. We also stopped by and met with James Snider the manager at new Braunfells .. TO SEE IF HE HAD SOME DIFFERENT MODELS TO LOOK AT. He is a real looser. Basically a used car salesman ... he doesn’t listen to anyone about anything... So .. My wife and I drove to Roundrock to meet with an awesome Real Salesman Jonathan in Roundrock and he was Amazing!!!!! We gave him a budget and he exceeded our expectations of how he worked with us. I would HIGHLY RECOMMEND TO SEE JONATHAN IN ROUNDROCK LOCATION IF YOU WANT TO GET WAHT YOU ARE PAYING FOR!

Ke
Review №93

Horrible place. They will rip you off. Karl is not trustworthy and will lie to you to make a deal and will not be able to provide.

Vi
Review №94

David Molinaro has an unusual approach - He Listens !Working with my husband am me was an example of how Davidcares about the people he serves. My husband was very pickyand David gently shifted him from a double wide trailer to a singlewide trailer because we really did not have much money to work withDavid is organized and has a team at the Palm Harbor office whoall support each each other

ce
Review №95

I bought a home from this place and it has been the worst experience I have ever gone through. Do not buy from this place. The do not care once they get your money.I have been in my home for a year and its already falling apart due to poor management from M and his subs. The factory doesnt answer you calls or emails after 4 or 5 months. If they even come out to fix something. There is a long list of failures with this office.I also have black mold in my laundry room from a leak that was supposed to fixed months ago.

Be
Review №96

I recently had a major accident caused by poor quality axles that were installed on my mobile home. Not only one caridge had a bad axle. Both pieces to my double wide had remanufactured axles with bent springs and missing cotter pins. Im filing a complaint to the BBB regarding these axles. If any other customer has had similar problems with axles sold on their mobile homes please contact me.

Ch
Review №97

You are only buying a name brand which means nothing! I had called because metal flashing on my roof was exposed after 1.5 year due to shingles being put on incorrectly. I advise you to not only walK thru your house but walk on your roof. Set up guys were complelty unprofessinaly and looked as if they had just been released from jail. DO NOT BUY FROM PALM HARBOR IT IS A WASTE OF YOUR MONEY!

Ar
Review №98

I wouldnt even give this place ONE star.. Craigslist said a this certain trailer home was 48,000 i went in talked to carl and he said it was 56,000 i asked why would yall put a whole different price on Cargislist and Carl no longer wanted to talk to me. BE VERY CAREFUL WHEN YALL ARE BUYING A TRAILER HOME SOME PEOPLE ARE PLAIN MEAN AND JUST WANT TO RIP PEOPLE OFF

Am
Review №99

John was super helpful and patient with us and our crazy kids lol

Ed
Review №100

Dreams Come true

Information
62 Photos
100 Comments
4 Rating
  • Address:15996 N Interstate Hwy 35, Austin, TX 78728, United States
  • Site:http://palmharbor.com/model-center/roundrock/
  • Phone:+1 512-251-5614
Categories
  • Mobile home dealer
  • Modular home builder
  • Modular home dealer
Working hours
  • Monday:8AM–6PM
  • Tuesday:12–5PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
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