Enjoyed my visit to the Dell lab. Id have to build a bigger house to house all the electronics I liked. Not to mention I probably wont get any sleep. 🤪

I see a lot of positive reviews for the campus and from potential and current employees, but mostly negatives from actual customers. Maybe a little less wokeness and a little more attention to the actual product and service might be a better idea. Just a thought.Im not going to be buying my new computer from them, thats for sure!

We ordered a computer. Dell shipped the computer. It was apparently damaged in transit by FedEx before it got to us and returned to Dell. Instead of sending us a replacement unit ASAP, or communicating with us in some way, as most normal businesses would do, Dell cancelled the order without any word to us. We found out about it only when we noticed the money had been refunded. When we called, the customer support people seemed incapable of understanding the problem. Anyway we have since ordered from HP instead and are now happy HP customers.

I purchased A Dell Precision 7750 for that cost over $5000.00 with Pro Support, Next Day Onsite Service and Complete Care / Accidental Damage. The value of these services Zero I purchased all this and The Dock NX 430 the Dock Doesnt charge the Laptop and I replaced the one hard drive from Dell with 4 1TB Samsung EVO Plus hard drives the laptop was sold with the advertised ability to be setup in RAID well the laptops RAID configuration is only seeing 3 of the 4 drives windows and the BIOS sees all 4 drives and they are all the same. Dell will not support the Laptop due to the fact that I did not buy the drives from them. so upgrading the top of the line drives voided all my support services. Got to admit they must make a killing on selling the service and not having to provide it. They sell high end computers with all the talk then kick you to the curb.

Can’t follow through on a order made online. They are always delaying orders I make by month or more. And most of time cancelling forcing me to lose out on a discount that was offered and having to pay a lot more money for exact same computer that then ships without issue.Dell can’t follow through on their orders

Was browsing their job site, lots good opportunities for computer student majors. The silicone of the valley i heard they call it.

They lost my laptop during repairs and now Im just waiting and calling, they constantly hang up when you call their support number or in general and have terrible communication skills

Today, 20 July 2020, I spent more than 2 hours of valuable time to get support on how to update my billing information for an automatic renewal of the annual subscription for Microsoft Office 365 subscription.I was referred to 5 different departments whose representatives located off shore in New Delhi, India - all but the last representative were unable to assist. They kept transferring to different departments who informed it was not their responsibility and requested that I call another service number. The last representative by the name of Mohit should be commended as he heard my frustration and got the instructions from the Dell Digital Locker department and guided me accordingly.May I suggest that if services for US customers are being provided by off site locations, they hire operators and customer representatives who has the good command of communication in English.When you pay for a service one should not have to endure what i just did.I would appreciate a response from the corporate office as soon as possible as Dell customer care services are totally unacceptable.By the way, the link to Dell Digital Locker included on the email I received was not even working.

Sales practice with their rewards program is disingenuous.Salesman will tell you you have 15-20 days to use rewards points. Not true. This is a bait and switch sales practice of Dell. Customer service was not helpful. Said this is the policy. It is about 20 days. System delivery is taken 38 days! So to have to wait another 25-30 days to use rewards points for a monitor that will then take another 20-30 days to arrive. This amounts to 50-60 days to get full system using the rewards points. Not what the salesman assured me.

I cannot seem to get my money credited back to my card and I cannot get anyone in the United States to handle my issues. I keep getting India for help. It wouldnt be so bad if I could understand them. They are doing the best they can but their accent is too strong to understand them.

Dell charged my card for an order I never placed and never sent me an order confirmation. Spent multiple lunch breaks calling to resolve. Got transferred through so many phone trees each time. Every call was 45+ mins of holds and transfers. Over a month later, no refund and being charged interest by my CC. My case nbr with Dell for this issue is: 730115530

Awful company. They outsource all their call support centers. Multiple calls, all went to India. I wish that an American manufacturer for consumer PCs still existed for Windows machines. Greed is ugly, You cant even find a reliable PC anymore.

I placed a order for an item for a Christmas gift and I am expecting for it to arrive on 12/18/19. I noticed I didn’t receive any update communication about my order so I decided to follow up via chat and phone and have been told conflicting information. The automated service and online still states my order will arrive 12/18 but yet when speaking to representatives, they told me the order will not arrive until 12/27/19. I explained to the representatives that I have not received any communication on this and this is unprofessional to not communicate to your customers in a timely manner and it is also ridiculous that your automated service and online still state 12/18. This is my first time buying from Dell and this will be the last due to the lack of communication and care for your customers.

Ill never buy a dell again! I bought a xps15 (9500), some accessoires and a ProSupport Plus and Next Business Day Onsite Service Extension as a business customer. The Notebook and the DA300 device did not work at all. It took 14 days until some service technician appeared on site who also noticed that the DA300 device was broken. Since 4 weeks I try to get a replacement. I open a service ticket, it gets closed without further notice and nobody cares about it. I also tried to return the XPS15 to upgrade to something better. Ive been told, there is no return for a business customer. This was our 5th device we bought within 18 months and it will be the last one in my life. This seems to me more fraud then service. Im incredibly disappointed. If you need to buy a dell from an european country I suggest buying it as a private customer, since they must provide the posibility for a return.

Weird company.Ive send a personal paper letter to Michael Dell with a very serious complaint about his company in Europe, about the lack of knowledge, a rude helpdesk employee and a repair department where strange things happen, including a link to an extensive video.Theyve send my letter to that company in Europe, without watching the video, without contacting me. Feels like they dont care at all. How can I still take such a company seriously? Can tell you this was my last Dell laptop. Never ever again Dell!

Have now spoken with three different people from India whose command of the English language is limited at best. I purchased a computer for my business in March of this year. Had the same problem since day one. Sometimes it loads windows sometimes it get stuck at the dell logo. Requested replacement from day 1. Tech support assured me that they could fix it over the phone. Three months they have determined they cannot fix it over the phone and it must send it back to repair (approx 3 weeks). Requested them to replace the computer, was told that they dont do that. Then I was told only if in the first thirty days. Asked if I have had the same problem since day one and and still today made a difference. The response was NO. I then requested to speak with a supervisor and was told that would not happen and that the supervisor, if they spoke with me would tell me the same thing. I asked directly are you refusing to connect me to a supervisor?. I was told yes . I demanded to speak with a supervisor and requested their name. Was told to hold for a moment. 5 min. later they came back on the line, asked if I was still there and wished to speak with a supervisor. I stated yes and was told it could be a while as the supervisor was tied up with another irate customer (that was great to know). I was on hold 27 minutes for the supervisor, with them checking twice to inquire if I was still on the line and still wished to speak with the supervisor (seems like they were hoping that I would give up). Michael the Supervisor, which I am certain was not his name, was such that it created yet another creditably issue. Michael proceeded to tell me that he was familiar with the situation, and that their was nothing that he would or could do. I asked to speak with his supervisor of which I was informed that he did not have one, and that was not the company policy. I requested clarification of that point was told you heard me. I then asked him what exactly he could do for me, he repeated nothing. I asked what the company policy was if I was still not satisfied. He respond he might be able to escalate it to the resolution team for review. I asked how do I contact them and was told, you do not they will contact you after reviewing the issue usually within 36 to 48 hours. I was contacted by the resolution team (from India) and they reviewed the issue and that it was my problem as the warranty clearly states they will only refund or replace with the first thirty days. Guess my mistake was not requesting an immediate refund. He stated exactly. His English was poor and difficult to follow resulting in my asking numerous times what did you just say. Of which he became defensive and rude. I asked whom was his supervisor and he responded with that is none of your business and has nothing to do with the issue. I asked if he was telling me that I could not speak with his supervisor. He responded with absolutely correct. I asked to be contacted from someone within the United States, he stated he could not do that. I requested he could not or would not, he replied will not happen take your choice. I asked if there was any other alternatives to resolve this. He replied send the computer to us and we will fix it, anything else is your problem. It seems intentional to delay my request for replacement until outside of the thirty day window. It seems deliberate to have customer service folks that barely speak English. And they obviously know the language because they understand exactly what you are saying. And it seems by design to prevent you from connecting to anyone within the United States and or making a complaint directly to anyone within the US. And it appears that they hope to wear you down (4+ hours) so that you will just go away. I cannot imagine the Michael Dell would run his company this way. Is this the culture and policy of Dell going forward?????

I tried to buy replacement battery for my Dell 15 inspiron 7548.i searched everywhere Amazon, newegg, ebay all aftermarket new batteries are ~$45-$50 range and went to manufacturer page similar brand new batteries $97.. and i did go to live chat to make sure i am buying right part! CS told me they do not have new one but have the refurbished one for $109..Free shipping yayyy!!and 3 month warranty!!! When i ask them why is more expensive than new ones? Answer it does come with a label stating its refurbished. however it could be unused and the other thing is the inventory cost. WooWW Dell!!! That is Crazy business operation...

I bought laptop from webpage. it came with visual damages. They said - we will send you new one. It was damaged too. They offered me 5!!!% discount. And all this took 2 month from the day of payment. And now i gave up both of laptops and waiting for money back. I feel sad in many ways.5% is a shame! that company can not produce normal laptop - so sad! I assume that may be head of clients attention does not know that for damaged new Products clients get 5% proposal and sometimes sorry? Should be people really treated like this? if Somebody know contact of responsible chapter - provide it to me please. this is unbelievble.

I bought a Dell computer one and a half years ago and today my laptop hard drive went out. No warning signs no telltale signs, just crashed! Just a message on my screen saying that my hard drive was not installed. Come to find out it is a mechanical hard drive that just crashed! Period! Junk junk junk! Do not buy dell! Make sure any computer you buy from now on has a solid-state hard drive.

They never tell you about the Support Assist feature that you must pay a yearly fee for or Dell disables it. Once Dell disables their Support Assist app your computer wont work properly, whats worse is that you will have to call Dell customer service to fix the problem.

It used to be that they built the computer you wanted. It was great. Now they send you options and expect you to figure out (with minimal assistance) how to put it in your computer. Stay away.

I called your Tech Dept and told them about my touch screen that has what looks like water bubbles under the screen and they said it will eventually ruin the computer if I dont get it fixed. They said I could pay for shipping and send my Dell Laptop to them and then they could tell me how much it would cost to repair, but they could not give me an estimate on the phone. Really? I have to do without my computer, pay for shipping only to find out that the repair would be more than what the laptop is worth? Not only that, Im told this is a flaw within your company on touch screens. Dell should be fixing what they did not do right the first time!

My laptop was sent to me without a webcam even though all the pictures had it included. Can someone contact me from corporate? I have yet to get a reason why and just getting excuses

Excellent location in the northern meteo Austin area of Round Rock. Dell campus locations stretch from the Parmer exit off I35 to Just north of I45.

Dell doesn’t believe in real customer support. If you have a problem with the technical support they give you, you can only complain to the tech support people. They have no way to file an actual complaint. Cause they don’t care, they already got your money.

I bought this Dell Inspiron 17 7000 online on Nov. 22nd, 2018, and received it 3 days later.On Nov 19th, 2019, I contacted Dell for warranty services. First they claimed that warranty had expired already on Oct 31st, 2019. This is outright fraud. Then, Dell denied my warranty request anyway, claiming that it is not covered.Here is what happened to my laptop: the delete key fell off by itself (nobody hit it or abuse it in any way or form, it became loose overtime, and then fell off all by itself about ten days ago). Also, number 5 and 6 keys stop working.Dell claimed that a key falling off by itself is NOT covered by warranty, because it is damaged. This is the oddest thing I have ever heard of. Sounds like if you buy a car, and if the wheels fall off by themselves, you are out of warranty. Utterly strange!

If I could give their customer service a zero star I most definitely would. I was on the phone with them for over an hour today (not including the six other times I was on the phone with them) trying to get them to schedule a pick up of a defective gaming monitor of theirs. I was first put on the phone with a rep who I was hoping could help me, but oh man was I wrong. They couldn’t help so I was transferred to another department to assist me. Come to find out that department couldn’t help either, shocker, so I was transferred again. This went on for the next hour and I was transferred a total of seven times. Finally I was transferred to a rep who was able to help, only she neglected to give me a critical piece of information. After spending the next several minutes on the phone with her she was able to send me a shipping label to have UPS get the item. The critical piece of information she did not give me was that I had to pay UPS to get Dell’s broken item from my house. I’m now going to just drop the item off at UPS and hopefully wash my hands clean of this pathetic company. Dare I say their “customer service” is worse than Comcast’s? I think they are on par with each other. Oh and just a quick note, this was probably the 20th time I called trying to get this issue resolved. So word to the wise, please please don’t buy dell, buy from a company that actually cares about their customers.

Listen Dell, we go some issues that need to be solves. First off, two of your stores have been permanently closed. Why is this? Have they been doing some of the weeds illegally? Do I need to send the DEA out there to help prevent that from happening again. I feel like it has to do with prostitution. Maybe, I dont know man, but it needs to stop. This is ridiculous. We the people, should not have to worry if our computer company is doing the illegals. Especially when schools use them. This is an outrage man. I am about to go all Big Money Saliva on you, but Ill spare your life. Also there is no second thing.

I would give any computer made by dell 0 stars but that option is not available! This is my third & last one I will ever buy from dell! It was advertised as a bundle package with accessories that won’t even work with it. Had all the programs on it that go with accessories but just wasted my money! My 7 year old computer has lightening speed compared to this piece of worthless metal! I’m so done with dell!

Disappointed in the new Dell, poor customer service... not sure what happened to the company; look elsewhere for your next computer, I had to. Not worth the time and trouble to deal with them.

Nice place to work. People are very humble and technically skill full. The place is clean smoke free and huge parking lot

I was there for a tech usability study and it was pretty straightforward. No problems except building 4 is not well marked or easy to find

Very very impressive facilities! Top notch!

Poor client service

DO NOT BUY a Dell Inspiron 3670. As a computer professional, I have purchased many dell servers, desktops and notebooks computers. I recently purchase a dell desktop, and I was not able to open the box until a month after I purchased. To my surprised the computer turned out to be a lemon, crashed and corrupted files a few times. I called dell to return the computer and received the same message by many departments, its been over 30 days you cannot return. Dell just lost a long time customer, I never recommend dell computers again.

They trick you to get their sales. I Ordered a computer on December 3 as a Christmas gift, the supposedly guaranteed delivery before Christmas, the exact delivery day would be on December 15.Yesterday reviewing the order I saw that they had changed the delivery date for January 5 to 10.I contacted the customer service and they informed me that they had problems with some supplies.Its cheating when you promise something to sell a product or service and then brazenly alter the commitments.Dirty way to do business DELL. Shame on you!

I brought a Dell computer less then a year ago and it crashed on me. When I called Dell to request a recovery disk, they charged me a little over $20.00 and it’s been over 3 months and I still haven’t received it. I tried calling customer service, which happens to be in India I guess and all they did was transfer me from one person to another and would finally hang up on me. I’ve tried 4 times to call and never got a resolution. I have no choice now to buy another computer and it won’t be a Dell, since I need it for my home business. DON’T BUY DELL

Last computer I will buy from Dell and dealing with the company was a nightmare. Customer service read off a script never listening to my issue with the computer.

Super disappointed. I used to love this brand. Spent 3 hours today trying to research a new gaming laptop. Their website is awful and navigation is a total chore. Then they have too many redundant options. They literally have a G3, G5 and G7 laptop with all the same specs and same price. Literally all have an i7 processor, a 1050 Ti graphics card, a 128 SSD and a 1TB HD. How the hell am I supposed to know the difference?? So I tried calling their customs service. After 15 minutes and 3 calls to try to talk with an actual person, I gave up.So confusingly redundant models, poorly designed website, and unnecessarily difficult to get ahold of an actual person in customer service. So Ill be taking my $1,200 somewhere else. Very disappointing. Hard to believe Dell is still a big company.

Nice

Dell has no quality control, pushing it to their customers. I ordered a new XPS from the dell website. 1st one wouldnt turn on, 2nd one had a defective track pad, 3rd one goes into repair tool loop and appeared to be a rebuilt unit. Customer service is ineffective at best. Also dell wont post my negative product review on their site for other potential customers to see. Beware...

Dude, you got a lemon. should be their new motto. Within the last year I have order 2 Dells. One was for personal use at home. Shipped with a faulty HDD, had to be replaced under warranty. The other was a desktop workstation that arrived with two big dents in the case. The box was not damaged. Its as though they fired their FQA department and now expect customers to be the final quality checkers. If youre looking for quality, look elsewhere.

Nice office. Consulting for them has been a solid experience. The cafeteria is so-so and a over priced but convenient.

Horrible Pakistani customer service. The worst of the worst. This after you spend 40 minutes dealing with the recordings. No Americans work here.

Needs a bit more variety. Where are the groceries?

Got a new computer Dell xps-13 9370 and the sound wouldnt work on the laptop. Dealt with IT support and decided I should mail it in. Spent alot of time dealing with people I could barely understand. I have wasted a week of time dealing with Dell and its terrible support. DO NOT BUY A DELL.

Just poor customer service. The rep laughed at my problem. I have a broke product that Dell sells, but cannot support.

Great place to work!

The best technology corporation in the world

Amazing place to be, amazing place to work!

Great atmosphere. Hungry workers

Really nice campus with great cafeteria

In love it there

Lab rocks! Cafeteria is awesome!

What a great place, a wonderful experience.

A great place to work!

HORRIBLE customer service. Will never give business to this company again

Corporations at their best

Product Design and Engineering offices for Dell Technologies

Best place to work.

Dell is a great company to work for

The worst and worthless possible customer service. If something is gonna happen to your computer after the purchase, just forget about Dells existence. You will not be able to get anything done anyway, anyway!

Great place to work

Modern architecture Dell campus

Great place

HORRIBLE customer service

Meeting with Michael dell...really?

Its dell south campus.

Work was difficult

Nice campus

Nice campus

Yay Dell?

Work

Dell corporate campus

Dell, the best company to work for