Save yourself the headache and avoid this company at all costs.My fiance commissioned Gary Raesz to install flooring in his house in August 2021. Things went really badly, where they damaged the property on three separate occasions. When he wanted Gary to pay an outside contractor to repair damages (after giving him two opportunities to do it himself), he refused. My fiance has been more than reasonable in paying everything except the damages - including a quote from ABC for validity.One of the issues that I am personally having is that MY name is on this invoice. This is NOT my property, I never signed a contract with this company, nor did I make any payments. I have my own separate house, and I do not live in the house that they have done work on. For some reason, they have been sending me invoices non-stop, and harassing ME for payment. I have even asked them to remove my name off of the invoice and they have not complied.The sales associate I worked with was also very difficult. She threatened me and said that I would be sent to collections, after admitting that their contractors entered my fiances house without permission and damaged the home for a third time. She also told me that Gary is a difficult man who lacks patience, and that she is praying for the best outcome. It does not speak well to a business when an employee describes their own employer in this manner. I feel so uncomfortable with everything that has occurred, and have had to consult an attorney in fear that this company will try and sabotage my credit.This has been a horrendous experience, and I do not recommend anyone to work with this company. This company is dishonest, and does shoddy work while refusing to take responsibility. Attached are photos of the work they did in the house.

Unresponsive. Tried to get a quote from this company and was met with incompetence. The owner was very rude and kept calling my number and but not knowing who he was calling, and would hang up. Will take my business elsewhere.

Gary Raesz the owner is customer focussed and very easy to work with👍.

Amazing place for all my flooring needs! Absolutely beautiful!

Weve worked with Gary and his staff for decades. Theyre very knowledgeable and ready to help, even if its a small job. They have an exceptional array of product and quality installers. Great group to work with! Thanks Lacey Stinnett for your help with our latest project. The tenant is very pleased!

Warning! Warning! Warning! The owner Gary Raesz is a poor business man. We contracted him to do a very large job. Thing were not going well with him. We ask to cancel the job. We were will to pay for all material that was ordered. We wanted to get the money on supplies that have not been order and labor that had not been preform. He said absolute not. He had a contract and he was not going to let us out of the contract and he was going to do the work. Most reputable companies would not have a problem with this. Most companies understand when both sides dont see eye to eye, its time to split up. I should have left the store when he started scream at his wife and his employees. If there is any body else who reads this and has had problem with Gary. Which Im sure are are lots. I challenge you to post something on yelp. So this doesnt happen to anybody else. I have never met a person so unreasonable. So one sided.

They have great selection of flooring. The owner is a good person that seems to tell it like it is. I liked that.

Philip Leman shows passionate love towards tiles. I’ve never seen a man so happy and excited to do his job. His flooring techniques leaves me to want to do business with them agian 10 out of 10 would recommend.

We booked a job for 9:30am. We were told that the guys leave to get the carpet at 8am and would make it by 9:30. We even double checked to ensure the time because our son had a concert at Texas State and we had to leave by noon to make it on time.9:30 rolls on by and nothing. I call at 9:40 to enquire where the crew is to find out they had two other things come up and they wouldnt be there until 10:50 but they would definitely be done by noon. At this point Im frustrated.11am rolls by and still no crew at the house. We call again and are told they are almost there. 11:10 they show.Guess what. They dont finish by noon. They finish at 12:45. Guess who has to disappoint his son while his mom goes by herself to the concert.The work was good. The crew helped me move my furniture back too. However, if you say you are going to do something, do it. Dont be 2 hours late and then act like its no big deal.

Employers who dont pay their employees are no different then sellers who dont take care of their buyers after the sale. Keep this in mind when shopping at Raesz Custom Floors or Austin Custom Floors.

Beautiful stuff, great staff.