I’m giving BMW of Austin 4 stars. It’s a great facility, they have taken good care of me for the year I’ve been with them. I deducted a star due to being overcharged on merchandise I purchased in store. Be aware that none of the clothing, hats, accessories have price tags. I asked the lady at the coffee bar to assist me with a hat and sweater. She rang them up and told me the prices.After I got home, I showed my husband the merchandise and he wanted the same sweater. When I pulled the receipt out of the bag I noticed I was charged more than what she told me. I’ve since called and talked to her, her manger and received a voicemail from Arnold (the parts manager) who apologized and said he would make it right and never has. I’ve left multiple voicemails for Arnold and now waiting for any manager to call me back.My son is currently building his BMW and wanted to purchase him a nice jacket but at the rate things are going I don’t know that I will invest any more money with BMW.

Charlie Baze was super easy to work with on getting my new X3 ordered. We had to get creative to pull the deal off as planned when a little glitch materialized towards the end of the process but he definitely came through for me. I couldnt be happier. Love my new BMW!

I had an excellent experience at BMW of Austin few days back as my car lease ended and was exploring options for purchasing or returning . Chris Seaman from the sales team and Caitlin from the lasing team were very helpful in getting the inspection done and extending the lease for additional few more days (as I was not able to make a quick decision) . They also helped me with all different options and I ended up purchasing the vehicle with extended warranty . Thank You Chris, Caitlin and BMW of Austin Team for making this so smooth!!

James Stewart was a total great salesperson. He made trading in my car and purchasing a CPO model an amazing experience. I can not rate him highly enough. In many years of car buying, he made it easy and not painful. He was the best Sales Rep I have dealt with! Also a shout out to Ben in financing who did not push unnecessary warranties based on my needs. A big 10 in customer experience from this great BMW team! Go There! The CPO Deals are amazing and the buying experience is too!

Salesman Cory Rutherford was amazing! I would highly recommend him if you are looking for someone honest and straightforward. I could not be more pleased with Cory and my experience at BMW of Austin. I will say the same about Troy in finance. He explained all the warranty information but was not pushy about the information as I have experienced at other dealerships. Great job guys!!

Went in for some warranty service. Great experience from start to finish. Sales departments are almost never the best way to judge a dealership.To me it is the after-sales service which will retain my business. Starting with the initial contact when I pulled into the service area, sitting down with my service advisor, ensuring I had a clean loaner, keeping me posted on the repair and coordinating the return - all went perfectly, even though their shop was running a little behind.Amanda DeHart was my service advisor. Absolute professional, managed my expectations and was on it from start to finish. Made me feel like I was her only customer, even though I know she had several others to keep happy.Good clean work and great people who know what they are doing and deliver on the promise of quality customer service. Keep up the good work guys !!! Thank you very much for your help.

Staff was professional, friendly, and extremely helpful! From start to finish, I couldn’t be more happy with my new car or the level of service I received from Chris Reilly, Troy Massey and the other men who helped me sign for and learn about my car. I highly recommend! This was my second car purchase from this dealer and I will definitely be going back!

Excellent customer service! Scott Cuny is the guy to go to. He took very good care of my car and also made recommendations which improve the performance of the car. Normally dealers tag multiple unnecessary repairs to your vehicle to make money but not this location. Im going to him every single time to get my vehicle serviced!

They are very honest and responsive here. I bought a used BMW and they gave me a fair assessment of everything wrong with the car, and even referred me to places to get stuff done cheaper for things they didnt think would be necessary to have done at the dealership! I really appreciate honesty with care salespeople, so I am glad that I had Eric Dominguez as my service advisor. Your BMW is in good hands here

Bad customer service!! Adviser not able to understand the issue properly and at the end of service pictures is how I got the car after a service which included exterior car wash. Very disappointed with this dealership service.

Perfect. The price I was quoted was the going out price, the service was done on time, and Scott Cuny my service manager was most helpful - explained everything they did in great detail. Thank you Scott.

I would always recommend BMW of Austin. What I didnt like is that the dealer that I worked with was not a professional. He disparaged the model I was going for and gave nothing but his opinion on the matter. I also did not appreciate having to go back to the bank to get an actual check because they did not accept digital checks from UFCU because they have had problems. I have never had any agency claim issues with UFCU. Its always been my loan provider and my back for decades. Also the dealers are pretty unprofessional, making it blatantly clear that your staff can just take a car and go joyriding without properly accounting for it. They were having a discussion right in front of us about a car that one claimed the other took but didnt sign for while the accused claimed he never took it. It was pretty bad. I had my heart set on that car which is why I tool it. As for the personnel, aside from the finance officer and the BMW genius that gave us a quick walkthrough of the settings, It was a pretty poor experience. Do better. The bar is set too low with that staff.

Very impressive customer service and vehicle service. Updated me through the whole process. The lounge area is one of the best I’ve experienced and would wait during service whenever possible.

I am beyond grateful for what they were able to do for me in record time. I am a traveling Respiratory Therapist making my way across the country helping sever, trying to combat Covid. They worked with me every step of the way. Kept me informed and was able to acquire the parts needed and fix my car and get me back on my way!! Truly a God send. I can’t thank them enough, especially in these trying times we all are in. Erika Garcia you are an Angel!! ❤️

BMW of Austin is the only place I take my car for service. Amanda, who I work with each time I come in is fantastic. She asks the right questions to get a clear picture of what is going on and she makes sure to stay in touch with me regarding the progress of my vehicle. It is important to note that service times at most dealerships and businesses is delayed. This can be tough for everyone- especially if we dont all understand what is taking so long! In all, BMW had my car 6 days, the work I had done addressed my concerns and I am back to enjoying my ride!

Brought my vehicle in a couple of times to get some repairs done. Initial customer service experience was good. When I tried to request a quote for additional work I contacted my designated advisor via email and my request went unanswered. Weeks later I called again requesting the same quote and the service department said they’d get back to me, never heard back. I called again a week later and I was transferred to another rep and I was told to contact my advisor. You’re seeing the pattern now? I sent another follow-up email to my advisor but it’s been a week and I haven’t heard back. I’m guessing they don’t want my business at this time so I’ve decided to go to a BMW specialist. So far the BMW specialist has been very transparent and has done good work which I appreciate and value. Gave BMW of Austin 2 stars because initially they were friendly.

We purchased a 2015 X3 BMW from the Pre-Owned sales department and could not have been more pleased with the care and service we received from Javier Moulinie.The attention to detail and polite etiquette from Javier was greatly appreciated by my wife and me. He took the time to explain all the features of the car and all the details of the purchase process. Javier has a great sense of humor and candor and is a great asset to the BMW family. The entire process was more than we could have expected as neither of us had ever set foot on a BMW dealership lot and we were treated like family from the first introduction. We for sure will return when the time comes to buy another car.Thank you for a great purchase experience.Chad and Brandi Daugherty

Kory was OUTSTANDING AND SO HELPFUL! Buying our vehicle from BMW OF AUSTIN was ABSOLUTELY AMAZING! The service we recite was BEYOND Perfect! Everything was so smooth and no hassle at all! His boss was understanding and We can’t THANK KORY ENOUGH FOR ALL HIS HELP! I WOULD highly recommend KORY to my friends, family, and anyone who needs a vehicle! Thanks Kory we GREATLY APPRECIATE YOU AND THE BMW FAMILY! Sincerely, CHRIS & ANITA

My experience was amazing. Amanda DeHart is fabulous. The quality of service is a different level. I guess that what got me the most is that Amanda makes it feel personal.

Matt made my buying experience a breeze! I made an out of state purchase, and he made everything so easy, and not to mention, met every demand that I had! Brett in finance was just a easy to work with! They both kept me up to date on every single thing that I needed to know! Definitely a pleasure doing business with these 2 guys!

Upon arrival to the service area, I was immediately helped, and directed me to my service advisor. He was courteous, and very knowledgeable. I was given estimates based on my car problems. After a few hours, I was informed that my car is ready for pickup. An option to pay online made it even faster, and I made it out of the dealer right away. Thanks for a job well done!

My experience with Service over the past 1 1/2 years has been outstanding! Charles is a great Service Manager, and always on top of things and being proactive. Appreciate the professionalism of the entire staff.

Not only did the amazing inventory, clean dealership, and fair pricing make purchasing my new BMW such a wonderful experience, but the amazing sales team- especially Javier Moulinie.Javier was kind, knowledgeable, and truly tailored my experience and purchase to my specific needs. I absolutely love my new vehicle, and I cant wait to take it in for a first service so that I can see Javiers smiling face!If you are buying a new car, do not hesitate in choosing Javier as your client advisor!A huge thank you to the entire pre-owned BMW of Austin team, especially Javier and Ben. You made spending money fun! :)

I have been trying for the umpteenth time to get hold of someone from the parts department. Each time, I get cold-transferred and the call will be dropped. But I finally got hold of Robin who was very pleasant and had an amazing, cheerful personality (even on the phone). Turned out she went to high school in Houston with my name sake. She helped me with my inquiry and I was very pleased. Charlie Baze in sales is one of the most through and sincere sales advisor I have ever met. All together great experience with BMW of Austin.

Everyone was knowledgeable, helpful. The waiting area smelled clean and was very accommodating. Great service experience.

The experience of buying a brand new car at BMW of Austin was an incredible and easy process. Rachel was beyond amazing and so helpful! She works with and for the customer, making the process so smooth and celebrating the victory of a brand new luxury car! The team is awesome here! I’m happy we decided to buy at the Austin location! I will definitely refer anyone to Rachel and the team at BMW of Austin! Thank you!

Very professional compared to the insincerity you find in the East coast… Buy with confidence!!

The dealership resolved my issue efficiently. However, I was disappointed to find all my radio presets were gone and my car wasn’t clean.

Bought a new BMW X7 late last year and the transaction was smooth - Had a trade-in and the whole process was handled excellently by the sales folks - No issues there - However the finance department is a completely different story - Bought a BMW Ultimate Care plan when i purchased my BMW and traded in my car in June this year and wanted to cancel the Ultimate Care plan. Emailed the finance team in July and no word yet - Called them multiple times and left multiple VMs to no avail - When you want to buy a plan - sure takes 30 minutes and the whole team is just waiting there - When you want to cancel - whole different story - you have to run behind multiple folks just to get the cancellation form and once you send that back - the waiting game begins!!! I hope PENSKE management takes notice and helps out a loyal BMW customer!

This dealership does it right! I was in quickly, and they provided me with a new 3 series for a rental. This was a huge convenience, especially since I use my vehicle as my daily driver. The problem with my vehicle was identified quickly and completely fixed. When I picked up my car, they had also washed the outside and vacuumed the inside. This is first class service. Honestly, the quality of service at this dealership and gained my loyalty and I will definitely purchase my next vehicle from them.

I was greeted promptly upon arrival and did not have to wait long to speak with my advisor. Scott was extremely efficient and helpful. I was in and out of there with a loaner car quickly! I was pleased with the quick response back from my advisor after initially contacting them for an update on my vehicle. I look forward to continued excellent customer service!

The experience of buying a new car was very professional and helpful. There were several choices available but our sales representative found exactly what we were wanting. I was thankful that we walked in and were greeted and assisted by Sheraz. He was amazing. Our experience, even after our purchase was made, continued to be top notch. Andrew, the Genius who reviewed the features of our new X5, was very thorough and made me very comfortable. Thanks to you all for a great buying experience.

Initial sales experience was very positive. Good service from sales person at the pre-owned store. Service center has had good service as well until I tried to use the pre-paid maintenance plan. The finance person made a big push on the value of purchasing this plan and how it would save money, but it expired so fast there was no value in it. Beware of the finance department and all the extras they push. As noted by other reviews, these are not worth anything. I would avoid this dealership and their sales tactics.

I have been a satisfied customer of BMW of Austin for over 8 years. Great customer service.

I was very impressed with my recent purchase and the process at BMW of Austin. Specifically, I bought a CPO 3 series and was helped by Ivan Fedko and Troy Massey. Everyone was extremely helpful and efficient and I will definitely be back.

I jus want to give a special thanks to Kristian Watson for going the extra mile to get me the lowest interest rate and payment for also being able to trade in my vehicle and Heidi Marhifer Thank you for approving it all I would recommend BMW OF AUSTIN as long as they work there.. I would rate them as a 10+Yours truly 650i /with velvet headliner

Great friendly staff. Always take good care of me when I take my car in.

I brought my BMW here at end of June when the Low Oil Pressure light came on. They had it for 17 days and ended up charging me just under $2000 to fix a number of items. When I brought it home I noticed it was leaking coolant. I called had to bring it back in to have the line fixed. Even though it was not leaking coolant before I brought it in, they charged me another almost $700 to replace the line but told me they were doing me a favor in not charging labor. Once I got it back from this second time I was driving just a few days later and the Low Oil Pressure light came back on. I contacted my service advisor letting her know. After they had it a few days the service advisor called to tell me I would need to replace the engine for $12,500 because of an oil pump failure. When I asked how this was not caught on the first visit for the very same light that went off, I received no answers. I was told she would get back to me. It has now been almost three weeks and I have yet to receive any straight answer. I just spoke with her again and when I pushed why this is not covered under the extended warranty that I purchased. I was told because it was not the timing chain. I said the engine is covered under the extended warranty. Still no answers. She did tell me that a tech would be willing to buy it off of me for $1,000 as if he was doing me a favor and not trying to screw me over as their company is. I am shocked by the service I have received. I am a single woman who works for a non profit and this car was a gift. I do not have money to throw around. Either way I should not be treated this way. I called and left a message for the service manager and he has not returned my call either. I will not be purchasing a bmw and I highly highly recommend not working with this dealership.

HONEST! They detailed my car and left the $140 cash I accidentally left. They left $140 in cash!I’m blown away by the integrity

Had a really good experience at BMW of Austin, great people helped me right away when i entered the door and big thanks to CHARLES EMMANUEL who helped me with the whole process when purchasing my car, he really helped me a lot and he always responded back when i needed his help . I would totally recommend this dealership to anyone they really do a great job.

Excellent customer service!! I took my car for a recall, they have a movie theater, massaging chairs and free coffee while you wait for your car to get serviced. They even gave me a free carfax report!

We always have a great experience when we get our cars serviced here.

Forgot to do the state inspection. Everything else was fine, especially the detail. Car looks brand new!

Valerie took great care of me purchasing my first ever BMW. Coming from a Tesla to BMW, there was much to learn about the x7 I bought! She was caring, flexible, and non pressuring. She answered all questions I had. Even tolerated my 1 year old running around the showroom and during financing. 😊 We worked through a couple speed bumps after purchase and she came through making sure I was satisfied. Thanks Valerie and team.

Charlie made the leasing experience so painless and quick I almost couldnt believe it. The car is pretty cool too.

Our dealer was James and he went above and beyond to find us exactly what we need and he have so much knowledge about the cars .he was really awesome and helped us to get what we want it was amazing experience with him and the rest of the team definitely definitely BMW is lucky to have him in the team . Thanks BMW and James if read this thank you so much for making my wifes birthday even more amazing

This was my 5th car dealership I visited, after getting pushed away or not helped we found a car at BMW of Austin and wow am I glad we did! Super friendly staff that was more than helpful with everything. Really couldn’t make buying a car a easier experience. 10/10 customer service. 10/10 staff. Highly recommended dealer.

Folks were helpful and did everything to get me into car, thanks!

Outstanding Customer Service Experience! My service advisor, Scott was a pleasure to work with!

Jason was great, helped me get into a Jeep!! And they made it look beautiful before they sent it home with me. Everyone at the dealership was very nice and helpful. Thank you!

Great service. SCOTT J. LIEDTKE is awesome. Very helpful and knowledgeable, always guides with right solution and make sure my needs are taken care of.

My salesman Cory Rutherford gave me the best experience possible in the purchase of my 2018 Chevrolet Silverado. He handled the trade in, new deal, all the details extremely fast and very efficiently. He was also very friendly and responded very quickly. The experience could not have gone better. Thank You!!!

Wasnt the greatest. So I get the car shortage - but you cant at least drive me home? - no I am waiting out front for an Uber for like 20 minutes - you promise loaner.. even today I got a message that you provide loaners knowing that you dont that dont have cars for them.. that was just a lie. Then pick up -I am left a message asking do require a pick up like its my fault you would need to pick me up but when I call asking can I get picked up next day because I have a work function - just voice mail, and I get NO a response to that either way. Call back again straight to voice mail ask for pick up... again nothing. Finally call the main number they get me a pick up - not the best again 15 minutes was more like 30 and while that is ubers fault - its also yours you choose Uber. Finally my car.. I think every setting was changed even things that made no sense like if the car auto parks and start stops odd for that to be changed. That said I still give 2 stars cause while its likely always over priced (bmw dealer after all) BEFORE this time I had good service.

My Service Advisor (Jose) was extremely helpful and diligent with my concerns. He made sure that I wouldn’t leave until we were both satisfied with the service that was required.

I found this dealer to be straightforward, communicative, and easy to deal with. They performed the work they said, provided a loaner, and made my life easy. The prices are as expected but within reason and this level of service is what defines the bmw experience. Thank you all for a great experience.

Today I had my BMW X4 serviced as it is rolling 100K miles. I was so nervous that there would be a big out of pocket for upcoming services so I was looking to make a move to trade it in - although its been my favorite car of all time. Louis, my service advisor, let me know that there is not a big charge at 100K so I could breathe easier. I had been slightly looking at other cars and maybe switching brands. After today, I realized that buying a car is a one time purchase. Having a service department that I trust is a longer decision. Now I will be looking for a my next BMW! (and maybe keeping this one a bit longer). Thanks to Louis, Marc (in Used Cars) and all the team at BMW of Austin!

We had an amazing experience! My husband and I walked in with an idea of our dream car, thinking it didn’t exist. Josh listened and took the time to show us an option that ticked all the boxes. We are very excited about our new car!

My experience at BMW Austin was awesome from the initial phone call to purchasing a car. I would recommend Jason, whom assisted my hubby and I from start to finish. Thank you.

Fantastic service from the sales department, especially our sales rep Larry S. This is how a car dealer should be run, true old-school honesty and respect. Highly recommend!

The service was done on time, and everyone was super friendly. The Car Wash they performed also removed all the bug stains that I had in the front of my vehicle, which is greatly appreciated.

The dealership was helpful in diagnosing my coolant and other issue. The dealership gave me a loaner which is great but had my vehicle for up to 6 days. I thought the car should have been repaired earlier. The service advisor and the staff are very kind, knowledgeable, unfortunately with any BMW repair it can be a little costly. I would visit again. The guy who put my hard plates on is the best ever. I think his name is JC. I had to tell his boss about all the great things he is doing. He is one of the best employees ever.

I wanted to give a bad review for my previous scheduled service, last advisor was a terrible communicator and didn’t understand my request at all. But Charles took me this time, and he did an excellent job on informing all the updates, would love to have him as my service advisor in the future visit.

Sadly I have been here a few times, but it’s not so sad each time because of the staff and how easy they makes things to coordinate. My service advisor Amanda, has been helping me ever since I first moved here and has made every transaction and service as smooth as I had hoped for and expected from BMW. Genuine and honest answers every time with cooperative attitude to help me out in my best interest, even outside or servicing my car. Thank you!

I got a windshield repair/replacement warranty with my X5. Came in handy this month. My windshield needed to be replaced. No problem getting in. Everyone is very kind and courteous. Got a beautiful loaner car while my advisor Tim was dealing with the insurance company and the repair. He always texted me on the work progress and answered questions. Got my car few days ago. Looks great!! All clean and ready to go. Highly recommended!!

Beyond excited to get my first BMW from Sheraz. He made me feel like I truly deserved the car and I could tell he was also excited with me! He recommended a few options specific to my needs of car. Felt like I got a good deal and appreciate how quickly and efficiently they were. LOVE the Car Key feature and the Live Cockpit! Thanks Sheraz and everyone at BMW!

I have to say that I was impressed with BMW of Austins service center from the time i entered the carport. I was greeted and taken to my service agent and Josh was cheerful and helpful. I was taken to the waiting area and was equally impressed with availability for coffee and comfy seating area. I was less impressed with the glass side table that was broken and my coffee nearly spilled over onto me when i placed my cup on it. I moved the small coffee table to a corner for safety and a young female came over to me and told me not to move the furniture. I mentioned that it was broken and nearly caused hot coffee to spill on my leg and it did appear to be a safety hazard, especially if a child were to put a hand on it. She did not seem to understand and told me i know it is broken and placed it near another black chair in the waiting room. The other guest waiting with me were equally surprised by the blatant disregardfor our collective concerns for safety. We asked for see the manager and she replied there isnt one. This was an unfortunate way to be treated as a guest and as someone who was thinking for safety. I would have given five stars otherwise.

I love bringing my bimmer to this place for service. They treat me like a king while I’m waiting and the car comes back clean and ready to roll. Ask for Charles Bellinger. He’s the best!!!

Ask for James, he was the first truly no pressure car salesman Ive ever met in my life. He is helpful and knowledgeable but lets you make your own decision and think it over. The vehicles are nice and I didnt to have to pry to get these guys to do the things that should be mandatory. They filled the tank, detailed the car. Overall great experience.

Very pleasant purchase from Javier. The rest of the team made it easy as well. Communication is Key, and was spot on at this dealer!

Our experience at BMW of Austin was fabulous! I worked with sales person, Charlie Baze, and he was patient and professional throughout the process. We ended up buying not one X5 but two. I got the Plug-in Hybrid 45e and my wife got the 40i! No pressure and very informative. Great job!

The dealership is so efficient. Luis, my service advisor, was great as always. He is a great communicator, setting the right expectation and following through.In addition to my regular maintenance, I had my car detailed. Oh my goodness...they touched every inch of car making it look brand new. I highly recommend it!Thanks BMW. I’m a happy customer.

My advisor, Scott, was a great listener and good communicator. The service department took time looking at my car and assessing the issue. I would definitely go back there again

Fantastic experience from start to finish. Cory Rutherford is extremely knowledgeable and answered all my questions. Excellent customer service!!

Great Experience, went in to check out a few models, Charlie Baze was real helpful, patiently answered all our questions, finally ended up buying our first BMW. Friendly Staff. :)

Terrible experience. I live in San Antonio and summitted an online trade appraisal and inquiry. A sales consultant by the name of Chris Seaman (5/26/21) reached out and told me he was going to check on a few things and reach back out to me in a couple days (when it was not so busy) and then nothing. One week later he called me again and thought I was someone else and when he realized it was me he told me I am still working on your questions and will follow up soon. I keep getting automated emails from the dealerships but no follow up. I would certainty look elsewhere if your looking for a top notch online experience with a BMW dealership.

Luis was a very professional service agent. He got my X5 in quickly to have the battery replaced and the computers reset. My X5 was returned to me cleaner than when I arrived.

I had a great experience. Everything went smoothly and in timely manner. All staff are nice, friendly, and helpful.

Overall great experience working with the team here. Very friendly staff, extremely helpful throughout the process, and went above and beyond at every step of the way. It’s good service like this that make folks want to come back / have brand loyalty.

Cory and the team are great. No pressure sale. Went above and beyond our expectations to help and once we made a deal, was quick to get the paperwork turned. Thank you!

This is my first time buying a bmw. It was a great experience. James Stewart was able to explain everything for me and help me fine just the right car for me. They allowed me to look over a lot of cars even ones that weren’t completely ready for the sales floor. I’m so grateful for the staff.

Was an awesome experience. I look forward to dropping off my vehicle to the dealership because it’s so easy and efficient.

Great support from Commercial and Finance teams! Special thanks to Steve Tremont for the guidance and assistance.

Javier was great to work with, as was the finance manager who gave us a sweet deal on the packages we chose for maintenance, windshield and exterior/interior protection. Love the car and definitely would recommend BMW of Austin to anyone looking for a great car with great experience.

The agent I worked with was incredibly communicative and helpful as we navigated my i3s electrical diagnosis. I really appreciated the regular updates and transparency about what was going on each step of the way.

BMW of Austin was patient and great to work with as we worked together to figure out what was best for us. We ordered the X7; Mike tracked the progress and had it all ready for us before we arrived. Mike worked with us to get the options we wanted and take care of all of our needs! Fantastic Experience!

Had a iDrive controller issue and found the parking camera (on the left door) is slightly misaligned on my wife’s 2021 X5. So dropped by the service on Saturday to check. Amanda helped and arranged repairs and explained this could takes 2-3 days because they may need a part shipped from HQ. About 2-3days later, BMW fixed the problems under the warranty, as expected. The things I like is the quality of work and the daily updates on the repair process. Appreciated the way of good communication.

Very exciting experience!! The staff was thoughtful and actually cared about the deal! No need for negotiations!! Great work!

Today was my second time to buy a car at BMW of Austin and they are always wonderful! This is the 5th BMW my husband and myself have owned and I am always happy! Steven is a great sales guy and we also had help from Ian who is very nice and helpful! Josh the finance guy is amazing! Very helpful!

The customer service was absolutely over the top AMAZING! Matt was extremely helpful in helping find a car and making the experience easy and enjoyable. So glad we bought from BMW Austin!

Everyone is nice, experienced and efficient. Easy comm.

Ive been there many times before. However, the last service was great! I worked with Jose Fernandez, and he was exceptional. He recalibrated my window at no cost, reset my oil change reminder, and showed me a lot of tricks for my car. I strongly recommend that you ask to work with him. It will be worthwhile.

Fantastic service. My sales associate was Chris. I cannot recommend him highly enough. He listened to my requirements, worked with me to ensure I got all the features I wanted at a price I was comfortable with. You expect exceptional service at a BMW dealership. BMW of Austin exceeded my expectations. I highly recommend, if you are in the market for a new BMW, you will not be disappointed.

I Bought my new BMW X7 m50i last week. The first time we walked in to the showroom till we took delivery, the entire process was smooth. There was no press to buy car. We went on 5/18 for looking at available options and brought the car home on 5/22. Troy from Sales and Joshua from finance were super cool and made the process breeze. Ill definitely recommend this showroom and team to others.

They really take care of you, let you ask all the questions you can think of, give robust answers, and they made sure the numbers made sense for my situation instead of focusing on pushing the sale. Jon Farley is an all star!

A curious visit to the used cars department resulting in unplanned purchase of a M4. The sales professional, Charles Emmanuel, and the Finance department made the trade-in and purchase the easiest auto purchase Ive ever done. The after purchase support is even more impressive. Thank you, BMW of Austin!

Joshua Pascual...this is the man! Low-key. No hype. First class. The 2021 X5 xDrive 45e is a phenomenal, road-glued, niche hybrid engineering marvel that combines the best of two polar opposites (“fun” and “practical”) into a unified and intuitive BMW Driving Machine. Joshua and everyone else at BMW of Austin know how to treat the discerning few.

I visited the facilities here at Penske BMW of Austin and was really impressed. The amenities are superb. Im a new owner and was surprised but the BMW and Penske product are exceptional so definitely its to be expected.Recently I had service done there and was very thankful for the additional services provided for me at no additional cost. I did have a concern and the service department manager contacted me to insure the concern was rectified. I did notice that they do have a secured fenced area where cars are sometimes placed and the service manager assured me that it is policed routinely. I was even able to pick up my vehicle after hours. Im so glad I get this service with the product I purchased. I now see what set BMW apart.Glad to have a BMW facility like this near me!

Never realized how many ppl were having car issues. Just learned that my vehicle does not have a spare. New learning curve. Staff is nice and took care ofy needs

Erika was very attentive and communicative. Would recommend.

First Class Operation. Our sales person Sheraz Sahibzada was low pressure, courteous, knowledgeable, and the consummate professional. We were very pleased with the entire buying process.