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Closets by Design - Austin
9101 Wall St Suite 300, Austin, TX 78754, United States
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Closets by Design - Austin
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Au
Review №1

My and husband and I were very impressed with the work these guys did. The designer came in and spent about two hours thoroughly measuring and designing our master bedroom closet and pantry/laundry room. They had a very long wait list for actual installation, but it was worth the wait. The installers were very professional and good at what they did. Everything looks great. Our organization itch was made happy. :)

Am
Review №2

Closet by Design provide exemplary services. I am pleased with the quality, timeliness and effective processes. Phillipe and his team were punctual and explained the installation plans and delivered beyond my expectations.

Yv
Review №3

CBD, did a fabulous job from start to finish of our project. Our designer was very creative in utilizing all our space in our his/her closets. She was very helpful explaining the different options. The installers were professional, on time and very courteous in keeping their tools and equipment clean and clear of the work area. They cleaned up after themselves and were knowledgeable in explaining how to adjust our shelves and hanging rods. Great company and staff and very reasonable pricing.

Ba
Review №4

Not Happy ! Not everything works for everyone is a global rule of thumb that is apt and true for Closets by Design. we spent around 4 Grand (3900) for a Custom walk in Master Closet. As we suffer from severe allergies, we had a need to keep our clothes nicely stored before each use. We decided to go with CBD-A versus Ikea PAX cabinets. The designer initially came home and we started something rough and we did not know they would make that the final version and all inputs given were forgotten or dissolved in the air. In my opinion these are Garage /storage quality cabinets and not purely custom and they are working with what precut sizes they already have. Aside from this, there is still some dust sneaking in and sawdust coming every time the doors are opened and closed. The shelves and Draw could have been more deeper at least where we mentioned we wanted to go with Hangers/shelves whenever we needed. We are waiting for a door and handles to be replaced and we accept that logistics issues and do not have a problem with that. we try to accept and understand that businesses have difficulties so no issues there but if if the design does not work then its not cool.we tried to reach the designer several times on the day of installation and many times after that to see what they can do for us but they seem to be caught with new customers and once done is done and you will be ignored.P.S : The Installers did a great job and were very courteous so 10/10 for them.

Ke
Review №5

The closet designer we worked with did a great job to in incorporate all our requests into the design, giving us a clean, beautiful look and lots of storage and functionality. We had to wait for a good 3 months for the installation. They are pretty backed up with installation appointments. However, the installation was well coordinated with phone notifications as we got close to installation date. Workmanship and quality of the cabinets was excellent. They quickly scheduled appointments to come back and fix the one or two glitches that came up in the installation. II absolutely recommend them. I will be using their service again myself.

Re
Review №6

My laundry room renovation looks great. It cost a little more than I was expecting, but the quality makes it worth the expense. Thank you Sherrie Stoddard for your design ideas.

Sh
Review №7

The closet installation was very nice work and working with the designer was a great experience - she was very knowledgeable and did a wonderful job with the design. Unfortunately, the installer caused damage to my wall. Closets by Design said they would reimburse me to have this fixed but then after I had it repaired, they refused to pay saying the repair cost was “robbery” and “unfair”. I said they should’ve found someone to repair it themselves if they didn’t like who I hired. I also suggested they at least reimburse me for an amount they thought was “fair” but they refused to do that too so it clearly was not about the cost but about them not wanting to take responsibility for their mistake.

Cy
Review №8

I have always wanted book shelves in my office closet. When I saw the advertisement for Closets by Design I thought this would be the answer to my search. After a beautiful design, a reasonable quote and professional personnel both before, during and after the project I am beyond pleased with their Company. I will definitely use them again!

ja
Review №9

Experience with this company was positive. The sales person they sent to our house was helpful and understood our needs. We received feedback on pricing when she was at our house and we agreed to have the work done. The work product is good quality and the installation was flawless and on time. Nice to do business with a company that says what they are going to do then they do it.

Ho
Review №10

Updated 7/14/21-The sales operations manager reached out to discuss the issues with our installation. He kindly offered to have the damage repaired although we had already repaired the walls so we could place our items back in the space. A discount was accepted and in the future we will reach out as soon as the issues arise.Emailed our consultant with no response—After such a wonderful planning consultation with you and the wait to have the closet installed, my wife and I were very excited to get everything completed and enjoy organizing our closet. Unfortunately, the installation was the very opposite of how I expected the finished product to be.The installers reminded me that there would be some areas where the walls would not be painted/ texturized from where the original shelving was removed as well as removing sections of the baseboards. I do remember us discussing this at our consultation and we chose not to include the melamine backing and we understood that there would be some areas that needed touch up paint.However, the end aesthetic was far worse than we imagined or expected. We were left with at least 2 holes in our drywall, damage that required an 8oz. container of spackle, plus 4 hours of patching and painting. I had to remove several of the installed shelves and rods to complete the repairs. I never imagined I would be disassembling the closet that we paid $5000 for. Several of the shelves had been strategically placed to cover wall damage but to me the idea of having adjustable shelves is to be able to move them as needed without exposing damage.I do want to mention that the 2 men who completed the installation were friendly but the end product was not at all what we expected after spending what we consider a size-able amount of money..

St
Review №11

From start to finish they were very friendly and professional. They listened to our needs and wants and from there they customized our dream closet. There was a few minor hiccups along the way with product availability and being on schedule with our installation date but the communication was strong through the entire process and it never compromised our dream closet. I would definitely use them again for any future closet needs I may have.

Ca
Review №12

Every step of the process with handled professionally and timely. I had 2 closets completed and both were completed without any issues. Sales Rep, Customer Service and Installers are SUPERIOR!I would suggest that if you are not removing the old hardware and making repairs to the closet prior to to the install, get the backing. I wish I would have.

Lo
Review №13

We had our consulation with our rep Tracy. She was fabulous from the start. We were in awe of what they could do in our primary closet. It took a while to get our closet installed because COVID had everyone wanting closets. But once installed, our closet looks amazing,functions 100% better than before, installation was great and Closet by Design installers were super professional. We did have one little problem with a drawer, well it really wasnt a big deal but they were on top of it and came and repaired it within a couple of days. If they say they are going to be there, they show up. All of the crews have been super courteous, clean and very helpful with any questions. We loved our first install so much, we have already ordered another one and will do another after this! Use these guys, you WILL NOT be dissappointed.

Er
Review №14

Our designer Ms. Marina was outstanding. She answered all our questions and helped us design our closet. Unfortunately being a military family, sometimes we get orders or new job assignments with little to notice. That’s what happened to us. Disappointed that they do not have a military/pcs clause so not only did we have to cancel our closet being built we are out of the deposit.

Do
Review №15

We comparison shopped several vendors in the Austin area and Closets by Design had quality that was as good or better than the other vendors at far superior pricing. Highly recommend.

ja
Review №16

Closets by design did an amazing job on our closet! Their quote was cheaper than their competitors and their installation date was faster as well. Looking forward to using them for our laundry room next.

Sh
Review №17

I am so excited about my new closet! The product is excellent, the installation went very well, and the installers were very professional. Now every square inch of my closet is being utilited, and I love walking into it. So easy to get dressed now! I highly recommend this company.

Ro
Review №18

I had a wonderful experience with the Austin office. Chloe, Lindsey and the rest of the office staff quickly remedied the small questions and problems I had. Mike, head of production was here to answer any questions I had. Lovely company to work with and my closets and murphy bed units are beautiful. Looking forward to my pantry and laundry room!!

Pa
Review №19

Closets Buy Design is outstanding!From start ( measurements, design, color, hardware) to finish ( communication, on time, professional workers, clean up wonderful) and not to mention a very competitive price.

Li
Review №20

I love it all. Im very pleased. Now ready to get my pantry done soon. You will not be disappointed

Co
Review №21

Design Process is lengthy due to lack of 3D CAD design capability. This is ok because I value designers layout ideas and hard work.Designer high pressure sales push, bad mouthing about other companies and failed to communicate clearly about timeline and deliverable.Got offended easily by being asked detailed questions and me talking to other providers.Changing designs without notifying us, contradictory to original agreement, without any explanations.Was only focusing on time she spent on project, asked me to stay in the project discussion while I was ready to walk away twice, got upset and pull away from the discussion twice herself.Overall a very bad experience and wasted a lot of my time. I wish I walked away from the beginning.

Sh
Review №22

We are very happy with the custom cabinets that Cabinets By Design created and installed for us in our master closet. In the past, in smaller closets, I had installed simple DIY closet organizers (e.g., upper and lower hanging rods) but decided to hire CBD for this project as the closet is much bigger and we wanted drawers, something I had never done. Overall, very pleased with the results. It seems pricey until you factor in the materials and the time to install. The only downside was that they are extremely busy and so we had to wait 6 months after they made the measurements to get the cabinets installed.

Je
Review №23

They Closet by Design team was due to install my primary bedroom closet today. They were scheduled to be here between 9am - 11am,They arrived at 8:56 am, and were neat, precise and installation completed by 11:00 am! I was thrilled with their work and LOVE my new closet space! Thank you Closets by Design for having integrity and doing what you say you will do!!

Ro
Review №24

The value for the money is definitely worth the wait. They were very good on communicating with us on install dates and time frames. In addition, no delays and the 2 man crew did an all around excellent job of not only installing but cleaning as well.

Pa
Review №25

Juan and Roberto were our closet installers and they were so professional and personable it was a pleasure to have them in our home. They came in and went straight to work. They did an excellent and timely job with the install and the detail work. We have been doing remodel work on our house for the last several months and this project is the first one that we have been totally, 100% happy with upon its completion! Thank you for that!

Ia
Review №26

I was incredibly pleased with the entire process from start to finish! We had to wait a couple of months because they’ve been so booked up, but it was so worth the wait!We originally were going to go with the IKEA pax system, but opt for these guys instead! Totally worth it! I love that everything is customized to your specific needs! I have told so many friends & folks in my neighborhood about them! I will for sure be using them for future projects!

An
Review №27

I placed my oder in late February with Rebecca Kirby, who was a doll, it took for months for them to come because they are booked, but they were worth the wait. They came on time and did the work in a professional manner. Rebecca designed my closet just the way I wanted, Im very happy with the results, not to mentioned the price they are very affordable. I recommend them to anyone!

js
Review №28

Whats not to like? It was all good, a great product at a good price, very well designed and professionally installed. I would not hesitate to get another closet from them.

Pa
Review №29

Every aspect of the service was exceptionally well done. The design specialist conducted the inspection process, presentation of the products, and discussion of alternatives clearly and professionally. The interactions were cordial. Payment terms and methods were appropriate for a job of this size. Actual installation was done as scheduled. The installation team was professional and personable in their interactions. They worked efficiently to complete the installation on time. Although the cabinet legs (a plus up) were not included in the components provided to the installation team, they got them and returned to install them the next day. Importantly, both the design specialist and the installation team members followed appropriate COVID-19 protocols. Our experience was excellent from start to finish.

Ni
Review №30

Loved Closest by Design starting with the sales rep Jadrien. She customized my small space perfectly. The special was affordable. After some time I just got my closet redone and its more than I could ever expect. The installation guys were friendly, tidy and respectful. I will be getting more quotes to maximize spaces in my home and only use Closets by Design.

Ev
Review №31

The old closet shelving was removed and a new system installed within hours!The installation was excellent!The closet now is very user friendly and the space really looks so much better.Highly recommend!!!

Ma
Review №32

Closers by Design was proficient, professional, and very customer focused. The results exceeded my expectations and I would recommend them to others!

de
Review №33

Closets by design was an easy process from the initial consultation to the finished product. The most challenging part was the wait time between consultation and installation.

An
Review №34

I was really excited for my closet and once it was done, I was EVEN more excited! The crew was efficient, super professional and friendly, hard-working and cleaned everything up so well! Tracey was my designer and she worked with me a ton as I incessantly changed my design :D Highly recommend Closets by Design for your closet/pantry/mud room needs!

Ja
Review №35

Closets By Design did an outstanding job. They were one of the the few subcontractors on our remodeling project that cared enough about every detail to make things perfect. Every part of the process went smoothly, from Mary C.s innovative design and Scott V.s helpful suggestions, to the professional installation. Even without the included lifetime warranty, I would have no problem recommending them to anyone. Thank you CBD!

AJ
Review №36

Highly recommend!! They did a great job from start to finish. Our designer drew up the perfect closet for our space and the two guys who installed it did a great job. Extremely satisfied!

Ly
Review №37

We just had closets by design layout, provide, and install an entirely new closet for us. Their quality of work and the quality of the material is excellent. Their customer service and professionalism was also top notch.The only small complaint I have is how long it took to get. BUT, that being said, they came the exact day and time it was scheduled. The install date from the order date was just longer than we anticipated before we had their design.Would recommend to anyone and will probably be using them again.

Ro
Review №38

This is our second time using Closets by Design. We had them redo our closet at our last home, and it was one of the first things we did after we moved. They created so much more space in our master closet and they also created this wonderful built in bookshelf area in our study (pictured). We LOVE both of them and it was worth every penny! They did each project in one day. The shelves are adjustable and each project is customizable. The desk top was a perfect match to our flooring. They care about the details too. Theres a 1 ft. spacing behind the bookshelves cabinets to run wires and cords if needed. The people were great to work with from the sales expert, to the reminder phone calls to the installers. I highly recommend them.

Lu
Review №39

My wife and I replaced closet shelves and installed new cabinets in our living room. Closets by Design did a good job with designing and installing our choices. I am giving them three stars because the material is rather substandard (mostly pressed wood) and the installing crew left gaps they told me would be addressed/covered and I had to tell them to vacuum/clean debris left from the removal of the old shelves before placing foundation/base for the new design.

Jo
Review №40

We had 2 of our closets made-over and we absolutely LOVE them! Our pantry is very small because its under our stairs and we now have a usable pantry with tons of space! Then our hallway closet only had a water softener in it, now it has a spot for coats and tons of storage! Love love love them both!

Sh
Review №41

Closets by Design took us by surprise. We worked with Amanda Allen who was very thorough with her designs. Usually as you get coupons of this company in mail, I was expecting them to be too expensive, but they turned out to be quite reasonable (not cheap :) ). Amanda was very patient with capturing our needs and designing a perfect product for us. We wanted most of our cabinets to be closed with doors and wanted her to give us a quote based on that, in place of her earlier open design. Instead of giving us a ball park number, she immediately re-worked on her design and gave us the exact quote which made our decision making process so much more easier. The installation was extremely professional and was much faster than we expected. They cleaned up behind them and were extremely courteous. the Customer Service is one of the best I have seen. Would highly recommend them, if you plan to do a wall to wall installations.

fa
Review №42

Dealing with them has been the single worst experience of my life.

Na
Review №43

Took over 3 months after ordering custom closet to get it installed, and then belt/tie racks were on back order! But other then that great job, installers were on time and very professional and closet looks great !

Do
Review №44

Excellent design. Very efficient and professional installation

Ch
Review №45

We love our custom cabinets and shelving installed in our garage! The installers were professional, knowledgeable, and timely. We have recommended them to our neighbors. Two issues which prevent a 5 star rating are: lighting installation and strength of shelving.

El
Review №46

Mary C., our design consultant, was wonderful to work with! She put together the perfect plan for our closet--no more shoes scattered on the floor, no more wondering where things are. I feel like Marie Condo visited!! Was also really impressed by the reasonable cost for our project. Small down payment plus 0% financing was nice too. Thank you, Mary!

As
Review №47

Closets by design came out and gave us a custom closet for what we were looking for inside our master closet!!! It looks amazing, they arrived early and finished within two hours. So happy we decided to do this!

Ab
Review №48

We originally contracted on 29th of September 2020 and were informed of long wait even before we signed. We entered into contract fully aware of the delay it would cause to get our closets fitted. Initial installation date was set to be 28th and 29th of December and we were excited to have our closets done after 3 months of initial wait.When installers arrived there were few things missing - Bull nosed base for mud room closet, Mirror doors and crown molding for mud room closet. We were not given any good reason for why bull nosed base and crown molding were missed. Mirror doors was missed to be entered by designer. We were not given any date immediately for the remaining items and were informed that customer service would call to confirm another date. Apart from above parts, workmanship was fully not completed giving reason that we would have to come back for fitting other parts. When customer service called me to get another appointment they mentioned that they couldnt do earlier than 29th Jan. This date was given giving reason that mirror doors wouldnt arrive before this date. I checked if they are confident doors will be available on this date for which the answer was production team wouldnt give a date if they are not confident to deliver.When I got a call again a week back to confirm appointment I asked the same question to which I received same answer. From this moment, we did not hear back anything. Then when workers came in they informed that door was not available and they have no idea why it was not there. I tried to reach designer or a manager immediately to understand what is going on, but was informed that no managers are available to talk. When I asked for when to expect call back I was informed that whenever manager was available.Firstly, it is hugely disappointing that when half of the payment is deducted the moment contract is signed and rest is deducted on initial appointment date but full product is not delivered. We fully understand that COVID situation has put lot of us on stress, but there is complete lack of transparency and communication when there is a delay or items are not available. This happened on both occasions of our appointment and not just once for doors. I am not sure if this incident or experience will bring any change for other customers, but it has left a very bad experience with our family.

Tr
Review №49

Excellent service from start to finish. They installed a built in closet for my daughter’s room and a wall unit in our living room. Everything came out looking great and the installers were friendly, clean, professional And on time!

Ch
Review №50

I can’t say enough about my experience with Closets by Design. Over the years I have used several different closet companies in different homes, and Closets by Design are by far the best to work with. Starting with the design of my closets to installing my closets, it was the easiest and smoothest process I have ever experienced. The installers cared about their work and if something didn’t measure up correctly, they got the item ordered and fixed promptly. They cleaned up after themselves like it was their own home. I’m very happy with the service, and the price of everything was very reasonable. I will definitely use them again.

Ra
Review №51

Great experience from start to finish. Our designer Valerie was awesome, attentive and lead us through picking the best configuration for our closet project. The installers were quick and professional, putting together our closet with no issues. Although not cheap, I believe you get what you pay for in this product and we couldnt be happier with the finished product.

Ju
Review №52

I LOVE my new closet! The price was close to the same as a system from Home Depot that I would have to install myself. Yet the closet is way better than any that I couldve designed. My designer was able to design a system that gave me storage and more hanging room, without taking any more space. The installers were very professional and did a great job.

Jo
Review №53

If you want good quality work than Closet by Design is your choice. They have been very busy lately so it is best to reach out to them immediately if you want any work done. But, at the end I was very happy with the results.

Ma
Review №54

I used them to design and install my Main entertainment center. The installation process was quick and the installers did a perfect job and the room looks great.

Sh
Review №55

Our experience with Closets by Design was great! Our designer, Mary, came for our in home consultation and listened to our needs and our budget. What resulted was our dream closet and we were finally able to put everything away 2 months after moving. The builders were clean, quiet and quick and they arrived promptly when they said they would. Highly recommend this company.

Ly
Review №56

Our representative came out and spent a whole morning with us. First, she listened to our needs, then she measured and drew up plans. The closets were delivered on time, and they look great! We have so much more storage!

Br
Review №57

This was my first experience with a closet design team. It was a fun experience. We customized 2 master closets. Amanda did a great job with the plans. She was friendly, personable and listened to our needs. Jose and Roberto did a great job with the instillation. We got exactly what we asked for.

Ch
Review №58

Most exceptional positive experience with regards to customer service, managing my expectations, reminding me about my appointment, giving me a heads up that installation crew was 15 minutes away, and the product andinstallation is flawless! The gentlemen were courteous, efficient and so tidy! After they left, you were never have known they were here! And Mary, my designer, was patient, experienced and so pleasant to work with. I could not be happier - very satisfied customer and would highly recommend!

Jo
Review №59

Terrible design. Install left gaping holes in the wall.My previous experience included california closet n container store elfa system installation. Both were excellent. Decided to try C b Design. Definitely do not recommend. Personally, Elfa would have been cheaper n they did not leave damaged walls which now I will have to address. Buyer beware.Post - Mike (COO) addressed our issues. We hired someone to patch the walls. Mike reimbursed us. Also, design flaw was also fixed. THANK YOU!!! Definitely they stand by their product and services.

Mo
Review №60

We have put a wall cabinet system in our garage and we absolutely love the way the garage looks.The workers did a great job installing the cabinets, made recommendations for best fit where needed adjustments from the original layout .Very happy. Thank you.I will have them do out closet as well.

Ve
Review №61

The Operations Manager of the Austin store was very responsive and helped us resolve all issues we had regarding our installation.

Ji
Review №62

The designer and installers were great! On time, did a great job and very friendly. The staff that I spoke with on the phone were rude and the installation options were limited but besides that the product and outcome were wonderful.I would recommend Closets by Design and will probably use them again.

Ma
Review №63

Could not be happier with the service we received from Closets by Design, and at a great competitive price. We did thorough research with several companies, and the obvious frontrunner was Closets by Design.Our designer, Tracey was amazing to deal with. She is very talented, which is made obvious when she was able to sit down in our home and hand draw our plans then and there, while other companies keep you waiting several days for plans.My wife couldnt believe how beautiful it all turned out. Would definitely recommend!

Lu
Review №64

They were the quickest group to respond to my inquiry and were able to get a designer out that Saturday, instead of having to wait 4 weeks for an appointment. Our design individual was extremely professional and helpful, thinking through all that we needed. We highly recommend.

Li
Review №65

Workmen arrived on time. Quickly installed my new closets. My closets are now under control! The workmen were polite and efficient. They cleaned up after themselves, leaving no evidence they had been here except for my beautiful new closet interiors.

ge
Review №66

Very functional shelving that you can combine shelving with hanging. Its versatile and practical. They showed up on time took out old shelves and installed new shelving. They said lifetime warranty.

Ry
Review №67

Excellent job. My closet look fantastic. The installers did a wonderful job

Da
Review №68

We had a great experience. The designer, Jadee, spent a lot of time explaining the process to us and the installers did a fantastic job. Overall, everyone was very accommodating. Would highly recommend.

Ka
Review №69

Great consultation, great service, great price, BEAUTIFUL NEW CLOSET!

J
Review №70

The entire process from start to finish was awesome, very clear, and easy.The designer really listened to my needs and worked within my budget. She created 2 perfect closets based off of my needs.The installers were very professional and friendly. They did a great job keeping both construction areas clean as they worked.I recommend this company over competitors because: They remove and dispose of existing shelving, competitors charge. They create complete closet systems connecting to the floor, competitors cut the design off to save on costs, leaving the closet system looking halfway done.They went above and beyond with service and expectations!

Sa
Review №71

Designer listened well and created the best design for our space. Installers were efficient, very capable, and cleaned up so we could use the closets immediately. Price was fair; service was excellent.

Jo
Review №72

Closet install exceeded expectations and was a terrific value.

Em
Review №73

All aspects of the process were completely professional, courteous and easy. From the sales agent who took time to make sure we got what we wanted within our budget to the installation that was very professional. They also made sure to keep the workspace very clean. Highly recommend!

Ci
Review №74

We used Closets by Design for our master closet. Mary was our designer and she was fantastic. Our closet now has so much more usable space, and its beautiful at the same time. The installation process was a breeze and the staff were respectful in our home. Will definitely use Closets by Design for our next project!

De
Review №75

Very prepared and quick design. Took into consideration space vs. needs and drew up a great plan! Very professional install and thorough cleanup.

La
Review №76

They did such an amazing job on my closet remodel that I called them again to fix my laundry room!

Be
Review №77

Closets by Design added so much perfection to my new condo to turn it into a place I love. There were no shelves in the hall or office closets. Now there are not only shelves practically to the 10 ceiling, but they even built a cubby hole to park the Shark vacuum. And my office, oh WOW! Bookshelves to the ceiling, 4 lateral file cabinets built in, and an L-shaped computer center and desk. The icing on the cake is the built-in 8-drawer dresser in the walk-in closet. The two installers, Felipe and Dillon, were very professional, courteous and skilled at their work. I recommend Closets by Design to anyone wanting to upgrade their house or condo.

Ly
Review №78

They were quick and efficient. My wire racks would fall due to too many items. This will work much better, even for heavy coats.

Da
Review №79

I am so happy with the work Closets By Design did for my room. It’s exactly what I wanted and it looks amazing!

Ma
Review №80

Sherry designed our very large MBR closet last year so of course we called her to clean up our kitchen pantry. I never dreamed she could make it hold so much stuff and in an organized manner. Part of the crew had also worked on our closet too so were very aware of our needs and desires .Great job, Closets by Design-Austin!!!

Su
Review №81

Our designer was pleasant, professional and did a superb job. She had a difficult closet to work with but managed to take advantage of a lot of wasted space and deliver lots of extra storage in addition to the hanging space we needed. My husband loves it and so do I. The installation crew was nice, on time, quick and cleaned up afterwards! What more can you ask, we highly recommend!

Ga
Review №82

Closets by Design provided a fantastic garage system From design to installation, everyone was professional and knowledgeable. I had three bids from 3 cabinet companies, and Closets by Design provided more options and outstanding value.

We
Review №83

Closet by design is HORRIBLE company to deal with. We completely remodeled a home for our daughter and when closets by design arrived (during covid) all doors and windows in the home were open. Carpenter working on remodel, saw dust all over the floor. They arrived late. It’s summertime. Employees have No masks. Employee smells like cigarette smoke. 3 hours after arrival I reluctantly go in house to check on things (reluctant because no masks) Sure enough their employees decided they were hot so they turned on the brand new central air unit, without permission that was not completely installed yet so sawdust EVERYWHERE, all over $15,000 worth of new kitchen cabinets, freshly painted walls etc, coil froze because all windows open. Water everywhere when it later defrosted. I turned it off and asked the employees to please leave it off, then I got to see their employees attitude! When the install was complete I called to speak to a manager who was not available. The employee asked for payment and my wife told him we need to speak to Mgr about possible Ac damage first. He now gets an attitude with my wife, walks up in her face (no mask) and demands payment. She asked him to wait outside. We never signed the document they needed to run our credit card. Wanted to have Ac looked at first. Mgr assured me he’d pay Ac repair when we Finally got him on the phone. I said I still wanted to pay him after Ac repair. He said that’s fine. Next morning our credit card was charged. I called Mgr. He claimed ran credit card by mistake. Never credited card but said he’d pay for Ac repair. We have Ac repaired, was $200 We sent invoice to Mgr and no reply. We finally dispute the $200 with credit card services. We are credited the $200. Months later closets by designs runs our card a second time without permission! WOW! We had kitchen cabinets installed by Micheal Edwards and COMPLETELY different story! We should have let mr Edwards do our closets as well!!! Closets by design materials are very cheap quality. Particle board, cheap hardware, their way of securing into Sheetrock? What a joke!

Ru
Review №84

Outstanding experience start to finish. Designer Valarie Reyna was completely professional. Patiently listened to our ideas and our lifestyle. Offered excellent suggestions and alternatives. Second appointment she had drawn exactly what we had discussed. Installers Jose and Ali were remarkable. Demod and installed in same day. They were very polite and careful with the walls and flooring. Extremely nice guys. Highest recommendation.

Li
Review №85

Juan and Ali were courteous and thorough. We love the our new closet. Job well done!!

Je
Review №86

I love my new closet! Everything was great from the design consultation to the install.It was a little on the expensive side but after having it for a few weeks I couldn’t be happier with how it turned out.

Jo
Review №87

Juan Garcia and Roberto are exceptional workers who knew their job in putting together the cabinets with great care and we are very satisfied with the installation.

La
Review №88

CBD was stellar in every way! Mary took her time listened to my needs and designed a beautiful closet at our first meeting. She had all the samples and answered all my question. They were able to accommodate my crazy schedule set an installation date that worked perfect for me. I decided to tweak my design a little and Mary was quick to reply and did change orders in the spot. Heather called me twice to confirm installation. On the day of our installation Joe came over (on time I might add +++++) and was professional and respectful and did an amazing job. He had quick solutions to make everything flow and look beautiful. They were full service from beginning to end. I have such an amazing experience with them. When we are ready to do the garage we will be using CBD again. I highly recommend them to anyone needing a closet designed and installed at a great price.

St
Review №89

Very well priced. Installers were very professional. I would recommend this company for your closet needs.

Vi
Review №90

We got the closet system installed in November 2017. Ms.Shane came in to take the measurements, she looked at the space, listened to our requirements and she said, with that tone of confidence I know exactly what you want. I knew what she knew that we wanted! She explained to us with diagrams. We made an appointment and went into the showroom, my husband and I were extremely impressed with their courteousness, the ability to explain and we were even given a tour of their workshop. Installation was a breeze. They cleaned up everything after. We are very very happy with this system. We loved working with them.

Di
Review №91

I now have a beautiful, functional office. The sales rep did a great job of planning with me and the installers were excellent!

Ma
Review №92

Had a wall unit built. It looks great. Very happy with my purchase.

JE
Review №93

Excellent from the sale to the installation.Very professional and the installers left the closet just as clean as they found it.Everything was as promised as well.Would certainly recommend these folks to anyone looking to install a closet.

He
Review №94

Wow! I couldnt be happier with this whole experience. From our awesome designer, Anne who did the designs right on site, to a personal call from the manager to help us stay in budget and finally super pro installers. The product is great and the process to get there was A++. I now have my husband convinced to do more closets in our house! Thank you so much Closets by Design - Austin, TX.

Ge
Review №95

Thanks to the whole staff from designer, Mary Cipriano through Installers.Very satisfied to see the reflection of our thoughts to make the space usable as work area(like a mini office space) with all the cabinets matching the rest of the kitchen cabinets. Thanks Mary, you made us happy.

Bi
Review №96

The whole process was very easy. We agreed on a design and installation date, they arrived on time, and completed the work quickly. I am very happy with the result and Ithink the cost was reasonable.

Re
Review №97

Mary designed our laundry room and master closet. Both look awesome. Fast install. The crew cleaned everything up afterwards. Could not be happier. Will recommend to others

Di
Review №98

Weve worked with this company for three different projects in our house, garage closets, kitchen pantry and office cabinets. We now have plenty of space for storage and organization. The work was done on time, the cabinets are really great quality and the price is reasonable.

Pa
Review №99

I highly recommend Closets by Design. It was a great experience from beginning to end and the result was amazing. Thank you!

Ka
Review №100

Dream closet because of closet design. They listened to what I wanted and Cor are’s something perfect within my budget! Thank you!

Information
75 Photos
100 Comments
4.7 Rating
  • Address:9101 Wall St Suite 300, Austin, TX 78754, United States
  • Site:https://austin.closetsbydesign.com/?source=gmap
  • Phone:+1 512-271-6945
Categories
  • Cabinet maker
  • Cabinet store
  • General contractor
  • Home improvement store
  • Interior designer
  • Shelving store
Working hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:8AM–3PM
  • Friday:Closed
  • Saturday:7AM–7PM
  • Sunday:7AM–7PM
Service options
  • Online estimates:Yes
  • Onsite services:Yes
Health & safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
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