Took a drive and ended up at the Oak Hill store....it was AMAZING! The store was clean and very organized. The staff made me feel welcome and not bothered at all that I asked a lot of questions! The inventory of items was in really GOOD/EXCELLENT condition. I really love the Goodwill stores, but I think this one will be at the top of my list to shop and have a nice relaxing drive since I live in North Austin!! Final shout out to the staff here...really friendly, down to earth people...thank you, Goodwill and BRAVO for your service!

I love this Goodwill! Clean, organized and great prices!

Absolutely love this location. The staff is always friendly and go above and beyond. Raymond and Richard are so awesome. Thanks guys for all you do.

This is by far the cleanest and nicest Goodwill I have ever been in. There is even a man walking around cleaning up the store. The store is well organized and the staff is friendly and helpful. The store even has snacks!

They sold me a cleaning appliance but didnt put on the sticker that it was part of a set. The appliance was plugged in and charging, I saw the part it was supposed to go with but wasnt anywhere near the appliance. There was no indication at the time they belonged together until I looked it up online. I found out they threw it away when I went to go look for it

Great staff and fair prices at this Oakhill location. It’s not like the Lakeway Goodwill which is way overpriced for used items. It doesn’t help the people who actually need Goodwill to afford clothes and utensils. Oak Hill has a kind and helpful staff as well.

Laughable. As has been the norm for a while, prices are ridiculous at all Central Texas Goodwills. Case in point - a pair of mens rain boots from Academy with a Goodwill sticker price of $19.99. The original Academy price? $19.99. Not even an attempt to hide their price gouging. Get a grip, Goodwill. Get back to your roots of taking DONATIONS, and pricing items so your target audience can afford decent used items.

Lots of great deals. Tuesday is senior discount day for used merchandise. Lots of junk but lots of diamonds in the rough.

Clean store. Lots of things to select from. Not crowded. Fast check out. No line at all.

So now this has became my second favorite 😍❤💕...Im a brand name thrifter...this the spot... Little special finds... Staff always very helpful and sweethearts.

This is a great store. Prices are reasonable and the store is very clean.

Enjoy checking auction items

Large and clean. Prices are a little more than I expected, but not bad. Nice workers.

Great selection and super staff!

Very friendly staff and huge selection of things!

Theyre pretty good here. Help, but dont hound. South Austin good finds. Frequent shoppers there, so stuff is gone quick.

Great store. Always find something I want. Today a recliner for $25!

My sister and I are die hard thrift shoppers. We have visited every Goodwill as well as many other mom and pop thrift stores in the Austin area. The Oak Hill Goodwill is always our go to thrift store in Austin. If we are anywhere close, it is always going to be a stop for us. The employees are always courteous and customer oriented The merchandise is constantly being refreshed and we never fail to find something of value to make our trip worthwhile. Thank you for your great customer service and please keep up the good work and positive attitude!

Stores big but it seems to be empty

Love this GW! I have purchased 5-10 items of womens clothing the last three times Ive been in the store - amazing to have found that many great items on each visit! Staff are super friendly and helpful. I have bought some housewares as well and have always been pleased.It is true that you generally need to go up to the cash registers to get someone to open a dressing room for you, but once you do, someone immediately and happily assists.I have discovered holes in two of the shirts that Ive purchased. I returned one of them because I caught it right away and it had 5 holes. Not sure how it missed my attention while trying on, or that of the staff while processing and tagging? I do think that the lighting in the dressing rooms is rather poor.The only other recommendation I have for GM is to ensure that all dressing rooms have adequate fixtures for hangers. Several of the rooms have fixtures missing (you can see where they were previously were on the walls; drywall not repaired). It would be nice to hang all ones items to try on rather than piling them up on the bench in the dressing room.Minor suggestions for improvement to an overall fantastic store!

While I have been able to find good deals here at times, there is way too much stuff that is marked up and really shouldn’t be. For instance, they treat Zara clothing as if it’s a luxury brand and it’s not. The kid’s Zara clothes are often priced higher than it was brand new. Same with Zara women’s. A dress that was originally $22 should not be $15 at a thrift store. They also don’t take into account the CONDITION clothes are in when pricing. Lululemon in great condition for $20? SCORE! Lululemon with stains or holes and pilling for $20? You’re crazy. This is exactly why I do not donate to Goodwill. I don’t want to donate somewhere that marks up used clothing that high.

Frindly staff .who all deserves atleast double time for working today

Beautiful the way things were put friendly people.

Good selection and prices, and employees were friendly.

Nice and clean.

Awesome location. We find so much cool stuff here and its very easy to donate to. The employees are all very nice and helpful. The Manger is the best! Returns were hassel free with my receipt. Excellent store.

Out of all the Goodwills I have been to, this one tops the list. The staff here are so positive, friendly and accommodating. They have a very large selection thats always organized neatly and categorized appropriately to sections. If your not into browsing the store you should definitely check out the in store auction they hold every Saturday. Some of the best items come thru this Auction and you dont want to miss out. Oh and while your in there ask for the GM Naomi. Shes my favorite 😁😉

Good

Neat and tidy and good service

Love this place

Great assortment of items. Good prices! I have basically restocked my entire house, from Goodwill; after moving back here and loosing everything to the 2 hurricanes in Puerto Rico.

Its far from Manor but its worth it.

Great items! The service was so wonderful!!! A but over over priced.

Good selection of items very reasonable pricing great friendly enthusiastic staff store could use better organization on items on aisles. Good selection of different books for the whole family. Great pricing on all books.

Good stuff and good service.

Found pretty cool stuff great prices easy in easy out

Heaven for cheap prices and others things you need

They have a lot of good stuff. Wide selection of items. The employees were helpful and attentive.(I must admit I am an employee of Goodwill, but NOT at this store. I will say that I can only hope that customers to the store I work at feel the same way as I did during my visit here!)

I heard angels singing when I walked in...Well, not really but it is a huge, clean and organized store. You know that feeling when you grab a basket and hope to walk up and down every aisle without your husband rushing you. Well, I got to do that...for a while, then hubby rushed me out.The prices were great, the staff pleasant and the store so organized and big. I will certainly head back there...(without the hubby rushing me)

Its okay. The bathrooms are hideous. There has seriously been the same fecal matter splashed on the wall for about a year now. Theres always feces splattered all over the toilets and the one stall door is so loud and difficult to even open it hurts my ears, its obnoxious. Management is not friendly. We go here very regularly and for some reason they decided to put the toys right in front of where they push theyre huge carts into he back room. And it never fails they all glare at my kids and even us if were looking at the toys like we made the mess or they walk by pushing and shoving toys out of the way especially with one lady kicking thing out of the way like shes mad at us.. And we just walked over there. Its so unprofessional and seriously rude, never makes me feel welcome. Theres that same lady there usually upfront and the only time she made us feel welcome was AFTER she insisted very nastily something was going to be a certain price like we we did something wrong and my husband guess it was cheaper while we got a price check (he ended up being right) and then she rang it up the price she thought it should have been on accident and she spent the next 5minutes apologizing and laughing and acting nice for the first time in probably the 3 1/2 years Ive been going there. Its usually just not a very pleasant goodwill to go to. Oh and they make it difficult to even try on clothes because no one is ever there to ask to open the doors..

This location is bright and organized, clean and friendly. It’s a favorite on my weekly thrifting treasure hunt. Naomi and Marvin are standout staff and are on top of making this store a great shopping experience! Five stars ⭐️ ⭐️⭐️⭐️⭐️

Place was reasonable on their prices and it was clean for the most part but there was a guy cleaning while I was there so its probably cleaner usually

Love Goodwill. This one is one if the bigger stores and has a lot of different items, but its not quite as well organized as some others.

Theres never anyone up front to check people out or open up the dressing rooms. The management does not communicate in a professional manner... The donation attendants are rarely present at the side door, although when they ARE, they mis handle and show no respect for items being donated! Im disappointed.

Goodwill used to be a really good company. However, I dont know what happened. I went there today to find a dog crate and some knickknacks. Found the dog crate, it had a rusty door and was nasty, so I asked for a price reduction of at least $10 since it was $25. Talked to one of the employees and they said I had to speak with a manager. So I talked to the manager, he said he couldnt even bring it down by one dollar. Store policy. So I left it along with everything else I intended to buy. I can not believe that if its 100% donated that they cant work with the customer. Good employees, bad management

This place is really expensive for a thrift store. I saw used jeans in there for $25. Donated goods should not be this expensive.

What can i say. Its a good will store. Warehouse with used merchandise, including a few gems that we found to take home. Kind of like a treasure hunt.

Store well kept up, but many items I found priced over retail. Wanted 4 things, but they were all too expensive, left empty handed.

Overpriced, often near retail prices for used goods. Profit based irrespective of their minimalist tax evasive policies, using others needs and good intentions for their gain. Low paid employees and multi million executive packages. Disgraceful greed masked in deceitful self promotions.

Many good clothings ya. Pant fit good

Great place for do it yourself costumes for parties, etc.

Not much on the selection for the xxL man shirt and sweat wise, but what they have is what they get so I get it. Organized, plenty of cool stuff, and friendly staff. Large store plenty of stuff to rummage thru. Now they have a sell thats color coded. Something to look into bargain shoppers

Found some good deals. Tuesdays are senior discount days with 30 percent off all but the new items. . pink tags. The cashier was a bit grumpy...

Great staff at this store!! Super courteous, friendly, and above-all- else; happy. Will always go to this Good Will.

So big! so many options, and very friendly staff! thanks guys!

Love the way you can find almost anything

One of the bigger good will around lots of stuff go check it out

One of the largest goodwill locations I have been to. It has a great selection of OK clothes but dont expect to find that diamond in the rough. Austin items tend to be alright but nothing spectacular.

Goodwills in Austin are constantly changing. They are always a new and fun experience. Goodwills help me afford staying in Austin.

Was to big to keep up with the crowd. It was Halloween so Im not going to make it sound to bad. They had tons of killer costumes.

Wish the ones in the Valley were half as good as they are in Austin.....

Goodwill is always a treasure hunt. See what you can find and remember one mans trash is another mans treasure. Reuse Recycle and all the Rest.

The older man who looked like the manager spoke rudely to me when I came in close to closing time, because I was holding up his entire crew of people. I came in five minutes before close and knew exactly what I was going to get but he didnt care. He forced me out of the store, and seemed like he enjoyed telling me to leave with an icky attitude. I love shopping at goodwill and have been shopping there for years but that guy made me feel like I should stop shopping at that location, which is inconvenient because its so close to my house. It is unprofessional to let your miserable attitude rub off onto your customers!

I love it here!! Most definitely my fave thrift .Great staff but Aubrey is such a sweetheart with awesome customer service.

Nice well organized store with a friendly staff.

Very clean and well organized.

Best customer service and plus you always get what you are looking for. Love it there.

This is A Great Goodwill! Lots to choose from and the prices are acceptable. Furniture here is Great but grab it quickly!!

Very nice store with great deals on clothing. Staff, especially the assistant manager, Aubrey are super nice and helpful!

I love goodwill for their selections & good prices but the one in oakhill was much more expensive and i just preferred the smaller locations better

One of the bigger goodwills Ive ever been to. Good selection of books and clothing.

I love bargain hunting!

Got a good golf club putter.

For one thing its clean and has very helpful and polite employees was a nice visit and we will be going back soon.

Nice store. Clean. Friendly staff. Only thing, no plus sizes. But was able find clothes for my son.

Found chair. Liked chair. Worried, because my car is small, but Im new to Austin and have no furniture. Problematically, I dont know anyone with a truck (or at all, for that matter) in the area, so I asked the young gentlemen on the sales floor if I purchased the chair and it couldnt fit in my car, if I could return or even exchange it. He said yes. Took price tag to front. Explained situation to cashier. Told that no, we dont do returns or exchanges on furniture, even if youre standing in the parking lot with an already-purchased chair and cant take it home. Asked if perhaps we could try and fit the thing first, just to make sure, and even offered to leave my drivers license and/or debit card to ensure that I wouldnt jump behind the wheel and drive off into the sunset, all Jesse James style, once the chair was wedged in my back seat. A bit frustrated, because theres obviously a lack of communication here. No big deal though. She said that was fine, and there was no reason to leave anything with her, and that the young man from the floor would help me. So after being told to pull around back, an angry looking woman comes outside and asks me what I want. I explained my situation, told her the lady in the front authorized the trial-loading, and she informed me that it didnt matter what the lady in the front said, shes the lady in the back and she doesnt have time to be moving things that havent been paid for and blah blah blah. Angry now, but theres still a good Christian inside me somewhere, so I bit my tongue, and asked for a measuring tape. Seemed reasonable. Explained that I had every intention of buying the thing, I just needed to be sure I could get it home. She said fine, left, came back and said she couldnt find it. Then asked me, Dont you have one?I dont expect department store service from Goodwill. Its Goodwill, for Christs sake. Its a thrift shop. But all I wanted to do was buy a chair. Seems like if somebody had the wherewithal to explain to these poor folks what the damn policy is regarding whether or not an item fits in somebodys car, I just might not still be sitting in a god forsaken patio chair in the middle of my living room. Or at the very least, I could have gotten a clear answer and not wasted twenty minutes of mine and everyone elses time. Or really just mine, because I probably only spent about five minutes with each employee. Go somewhere else.

Its fine somethings are broken or Ethier dont have batteries and there still selling them but some stuff there actually is pretty cool so yeah there stars

Great selection of good books when I had come.

Good book selection.

Good place to go if you are bored. Found an italian playter for 5 dollars. The wife thinks I paid 150.

Very good stuff here. New luggage and great textiles.

Great bargains if you catch it right. Senior citizen discount 30% on Tuesdays and senior are anyone over 50.

Tons of clothes, workers arent very helpful.

Good prices, friendly helpful staff, unique finds, large selection. Recommended!

The store is kept as tidy as it can be considering all of the items they have there. A lot of nice things. Never any junk

Friendly people pretty good prices

I work there and know how good the customer sevice is. Everyone there is very helpful.

Nice staff, pretty good selection (if youre there at the right time, clean enough.

Love me some goodwill. Great prices, huge selection.

Friendly employees🙂

Wife went to look for accessory scarves. Found brand new beautiful scarves for $1.99 That would cost 20 times as much or more in stores. Friendly staff.

Found just what I needed and got help from the staff. This is definitely one of the best ones!

Great prices, spacious aisles, easy parking and employees were about their jobs.

Always find something...

Very friendly and helpful. Good customer service.

Love good will

Great store and staff!

Great place, will never buy clothes anywhere else again

Decently organized and well staffed store. Very Helpful staff.

Big huge store. lots of linens lots of nice furniture too.