When I came in I was assisted within 5 minutes & everyone was willing to help & answer all of my questions and concerns. The manager Rae was very polite and informative as well. I would definitely recommend this store if your in the area. Great customer service & thank you Rae for helping me and educating me on my dual sim.

We needed to upgrade our phone and went back to the 1830-1 E/W Connector, Austell store because service there was great before. This time Christopher Wakefield helped us find just the right cell phone. Christopher was knowledgeable, listened to our requirements and a pleasure to talk to.

Mel helped me get my sons phone active. I transferred his number and couldn’t get any assistance on the phone with customer service to get it working. He was pleasant and made sure the phone was working and active before I left. I was greeted upon arrival as well by a nice young lady.

Ian was awesome. He greeted me and my mom when we arrived, made sure we got the best deal, signs me up for Fiber, told me everything to expect, thanked us for our business and walked us to the door when we were complete.headed out. Thanks so much Ian. Ill be back

My experience with Tierra was awesome. She was extremely helpful and patient in assisting me with setting up my new device. Her patience with me was incredible. She deserves a raise.Sincerely,Garland Frazier

The whole entire staff showed incredible A+ customer service. They knew the products very well and they went above and beyond to ensure I ended up walking away happy with my purchase. Thank you again guys! I definitely will be back soon to shop.

Not only does it have several of the most attractive ladies in Atlanta working here they are some of the kindest and sweetest ladies in atlanta. The manager of the store went out of her way to help me and I cannot give her accolades enough she was absolutely phenomenal. I give that compliment out very sparingly Im very reserved about it and she earned every bit of my praise. AT&T I hope they realize WHAT A VALUABLE ASSET THEY HAVE MANAGING THAT STORE.

Rebecca at the East-West Connector location is absolutely awesome. She went above and beyond to answer all my concerns and get my service up and running on my new phone.

Ask for Becca Rajaynay + Ian. I appreciated their patience especially Becca she was very kind and professional.

If there was a zero that’s what I would give them. AT&T is the worst. Don’t waste your time with their services. Find another provider.

Antoinette and Becca did an amazing job helping get my new ATT service. I look forward to the future with the network. Thanks!!!!

Keashawn was amazing. He was very helpful and he wanted to make sure I was choosing the product that I wanted. He took his time to make sure everything was accurate and very transparent.

The person helping me had to have been new, I understand that but don’t go clicking around if you don’t know what you’re doing. I had a family plan and My sisters line was completely disconnected and she ended up going on her own and that wasn’t suppose to happen. I walked off with a new phone, BUT it was still sealed in the box and told me To Just switch SIM cards, which I found weird since I’ve gotten other phones and they’ve never said that. I preferred to just say thanks and not deal with them anymore. They could Have disconnected my whole service.

I had the most pleasant experience in the AT&T store today. Bradley snd Tierra were patient and they helped me get everything done that I needed .

Tierra was excellent. This girl is an asset to AT&TShe resolved my problem when no one else has been able to help me. She deserves a raise!!!

I was already having a bad day and this experience made it way worse. A guy helped me pay for my phone, but my phone still didnt activate. So I went back inside and one of the guys made me call a customer service on THEIR phone, which was very weird because i thought they would help me. So I call the number and the guy couldnt even look up my account with the number I gave him, and put me on hold for 15 minutes. I have bad social anxiety so it was weird talking to someone on their phone about my issues out loud. I pay $100 a month to resolve an issue myself? The other coworkers was giggling while I was struggling. Im the nicest, friendliest person ever, so it sucks to feel so unwelcomed. I literally left crying.

Very rude unprofessional not well informed about there products

Worst customer service I have ever had!! They don’t want to do nothing but tell you where else to go to get help!! Going back to T-Mobile....!!

Unbeleivable company. They say they cant send my equipment due to the weather in Dallas,tx so my only other option is to set an appointment for monday and pay 100 dollars for them to come to me. If i dont get my service up and running my grandson is held back a year. Unbelieveable since they had promised my service would be on by yesterday

Honestly the worst customer service I have ever received, came in for an upgrade and had tierra help me she said the phone was out of stock then saw her come out a few minutes later with the same phone and sold it to another customer even though when I called she said putting it on hold was unavailable, GO TO ANOTHER LOCATION. I will never come back again.

Store hours are not updated on google or on AT&T website. Hours are now 11 am-7 pm Monday-Saturday and 11 am to 6 pm on Sunday’s. Disappointed and tome wasting when you think they’ll be open early per their normal hours.

Lacie(so) was awesome!!! I have not upgrade my phone in over 6 years and was very apprehensive about the whole situation but she was awesome.

I have not seen should horrible service in all my years in management. First I called on the phone inquiring about switching from Metro PCS to At&t for 5g service on my 4g lg stylo6. The response was yes and proceeded with a wireless plan for 85.00 with a hotspot connection. The next day the SIM card arrived and I was pleased. Secondly, upon following directions I swapped the card out and all the problems ensued. From 6:30 - 12:24 am I got the run around between att being on hold 30min at a time, to Metro finally telling me my phone had a hold on it for another 46 days(to add up to 180 days). Never new any of this. I was assured the switch of service would be seamless. At 12:24 am att called and said, I could switch and he was working on it. Then suddenly I was disconnected.Thirdly, Saturday (yesterday) I went to the apple store in Austell (4404) and explain my situation. I was told that since the phone was locked I would have to purchase another which I agreed. After choosing the phone problem 4 comes up. Somewhere in the huge world of att NO one could release the port to proceed forward with the new at phone and keep my number. Now problem number 5 (been on hold 5-6 times different departments for this port to no avail).Finally after being in this store the manager apologized and tried to assist somewhat after Ive been there 2 hours. After spending 173.50,I finally get to phone activated and leave.This was a hot 2 day mess. I should have been compensated plenty (at least the phone) for my time and patience just to get 5g service. For a billion dollar company customer service all across the board dropped the ball.

First time I’ll have an awesome service! Jared who visited from the Woodstock store was nothing less than AMAZING. I was there during my lunch break from work to get my son a bday gift and as usual they were short staffed and slow. Jared was polite, professional and prompt. Thanks Jared! God bless you

No issues, received everything I came there for.

I have visited this store on many occasions. During each visit the store rep has provided me with the best product to fit my needs and at the best price. I am 70 years old. I have never experienced a rep who was not courteous, pleasant and helpful.

Dion was very helpful and extremely knowledgeable about all of the devices.

Excellent service from agent Keyshon. But couldnt get a great price.

Great store, nice people, especially Chris! He is always so helpful. Never feel pressured to get more than what we really need. Always finds us the best deals. Will definitely keep coming back.

Great Customer Service... Thanks Alee

It was really great and my rep was very knowledgeable

I had a great experience at this location. Ask for Eduardo! He was super helpful and answered all of my questions! He helped me choose a new phone and helped me transfer over all my stuff from my old phone. He knows his stuff! This will be my go to location from now on!

I was very happy with the service I received with getting my email setup. I bought an iPhone yesterday after using a Samsung for years. Needless to say I have a way to go but the girl that helped me was very friendly and patient. She helped me to get my email set up and answered other questions for me. Great support.

We had an amazing experience with Jared from Woodstock. He has done what no other agent has done for us. My husband and I stayed with ATT because of representatives like Jared.

It was pretty busy but very fast

Ask for Becca. Rock star.

Customer service was terrible!! I was ready to cancel all my services with att. I will never come back to this store.

My iPhone was old and I desperately needed a new phone. The Austell staff was helpful and attentive and provided a pleasant buying experience.

Store not crowded & I was in and out in 30 minutes

Never have I been so unsatisfied with a business on Sunday June 28 2020 I went to this ATT store on the east west conn in Cobb County Ga. the employee was with someone so I waited patiently for about 20 min someone else came in he told them their was one customer ahead of them he passed me over and helped the new customer about 20 minutes later I got up to leave and he smiled at me and said are leaving us. I said Well I was next in line and he just smiled as I walked out the door. I could tell he didnt like white people. Did mention everyone one else was black.

Horrible customer service. The representative was more interested in his cell phone than me. I purchased an iPhone 11 and asked how to sinc it with my Apple Watch and was told that I needed to go to Cumberland Mall to get tech support. There were only 2 customers in the store, he didn’t want to take the time to help me.

Good afternoon CorporateMs. Crystal is an awesome helper for this senior citizen. Thank you so much for employing such a nice and professional young lady.

Ben was truly amazing! I came in for an upgrade and he made the process so smooth. There was starting to be some technical difficulties so 2 more workers came to help and all apologized for the wait. Greatest visit I have had!

I ABSOLUTELY LOVE AT&T!!!💙😍♥️💝 BEEN WITH YOU SINCE CINGULAR WIRELESS!!! THANK YOU FOR YOUR GOOD SERVICES!!!👍👍

Service was quick and painless!

Worked with Milton on getting my husbands phone set up. He was super helpful and friendly. We were in and out in 15 min.

Scheduling an appointment is a good idea... this place stays busy but its worth the wait... Damion was OUTSTANDING to work with after our horrific experience at a different AT&T store in our neighborhood... we drove 45min out of our way and have never regretted it...!!

The Store Manager Erinn is amazing she helped me switch my services and is always helpful to me when I come in. She now has a forever customer. All the stores need someone like her!!!!

I had visited the store in April 2018 to add more lines to my account. Everything was fine until today, when I talked to a customer service rep and they explained to me that I was being overcharged. So when the guy added the three lines in April he did not notice that I had already a “multi service insurance plan and multi service support fee”....so what he did was add an insurance and support fee to each line making me overpay about $11.99 per line more.... so about $36 per month. So I told the CSR today that I should be refunded the three months I have overpaid....and she said they cannot go that far back. Three months!! Are you kidding me!!! So pretty much they will keep my money. I am so disappointed in the way they handle things, they overcharge and then don’t take responsibility for their actions. I have been a customer for about 10 years...I guess it’s time to change carriers. And yes that is not the first time they have overcharged something on my bill, it’s just that this time it took me three months to notice it.

Anytime I need help with a phone or my AT&T account I come to this store. Patrick helped me today and he was wonderful. He was so professional and helpful. He took time to answer all of my questions. Great experience and great sales people.

The store manager Kristen I absolutely amazing. She is sweet and takes the time to listen to your needs and concerns.

It was lousy to put it in a nice way. There was hardly any customers in the store. There were two employees helping other customers. I was the third person in line. The customer waiting for help decided to speak with one of the employees but did not get any satisfaction so she left. When one of the employees was finished with a customer he did not help the next customer waiting he just sat at his computer and a customer that came in way after me walked up to the employee and started talking to him. I the decided that I and the customer in front of me was not going to get help so I left.

Kyle was was excellent went out of his way to assist me with my phone issue. Cant say that anyone else. Thanks

I went in to grab a new SIM card for an old phone. The associate was attentive, personable, and fast. It wasnt a difficult issue, but it was quickly and effectively managed.

Pleasant staff desirous of helping but tend to talk openly between each other about personal drama.

Long wait, i waited for 2 hours to be helped. The place is understaffed & the staff is in no rush to help customers. The manager is a great guy really hard working. But everyone else could care less about it. The manager made them help me & solve all my needs, so I appreciate it. But that wait was ridiculous.At&t also has taken a nose dive recently also. Definitely want to leave them soon.

Very good attention.

Great staff. Kiosks for bill pay always work. Store is always clean.

I dont know what all the negative comments and reviews are about to be honest. My Momma and I walked in had a great time talking to people and the employees are so awesome!Jasmine was soo helpful aaaaaaaand answered alllll our questions. Also my Momma is literally almost too the point of being deaf and Jasmine and the whole staff were so amazing with her. Most people are very impatient with my Momma but the staff at the East west connector location blew me away with the patients and respect they gave my Momma. Thank you all but especially Jasmine youre an Angel Maam. Stay Blessed😇😇😇

Horrible, second day waiting in line. They feel so relax and seems they are happy to keep people waiting as if one has nothing to do. All i want to do is copy my info. from a phone to another and it is taking forever just to be called. The staff gave me a (wrong) advice that did not work on the first day and that is why i am back here today again after waiting another hour still nothing.The staff refused to put my name on the board but said he did. How come I went to buy food next door and my name is no more and they are all stil attending to same customers?

Staff its very helpful, they look after every customers from beginning to the end of the visit, and sometimes they will even follow up with you on pending orders or appointments

Could not do what I needed to be done🤗😝

Worst company to have service with. Had it less then 30 days and said hell with this and went back to Verizon. Sales guy who sold me the idea was only in it for commission and when I called after a week of having the service he was no help and told me to deal with customer service. Went to the store to return all my equipment and cancelled my service by week 3, store took back all my stuff and I paid what I needed and yet Im still recieving Bills for $4700! Customer service says the store never even credited my equipment back! Kinda weird how I have receipts for all this yet at&t doesnt see it.. worst experience ever! And here I am still dealing with them 2 months after the fact

Great Customer Service, they were extremely helpful and they did exactly what I needed them to do and could conversate, Donovan was outstanding, He should get a promotion due to his great work ethic, you can tell he really enjoys what he is doing . So I give him a 5 star rating .

The representatives don’t really care but they get the job done.

Horrible service. Rude staff. Long wait times. Annoying upselling, unprofessional environment and will try to make you pay more for anything at any chance they get. They absolutely ignore any want to lower bill or get a better deal for what you are paying

I literally just walked out of the store. I sat with my 10 month old son for about 20 mins and still never received any help. No one walked over to me when they were done talking to customers. One guy finished talking to an older man and walked past me to help a lady that has been helped already. I’m disgusted

I was told by a billing specialiast on the phone to take back some equipment to the store so that my billing issue could be handled. When I walked in the store nobody acknowledged me for over 5 minutes and then refused to take the equipment or help me at all. They are definitely only looking for commission. Dont bother trying to fix an issue or do any maintenance here. Product pushers only and management is a joke.

Lovely staff and easy curbside!

Phone sim died. Fixed in no time. Best part no money exchange!

Not only is the store real, its very easy to find, right next to RealSubs and Sprouts.I had a great experience with Mayra. She was very nice and went above and beyond.Not only that, she opened 3 mins early.

When we first when in noone greeded us and said anything to us about what we needed to do I had to ask the lady what do we do and she said one of us have to sign u in but she didnt know who came in first us are the other guys than after we stood around about 20 mins looking stupid finally the guy came over to help us than to top if he sold us the wrong damm sim card and the lady in there needs more consumer service skills there consumer service is horrible.

Its was an ok location

Walked in to get a phone fixed and to see if one of my other phones was eligible for an upgrade. The worker would not look up or provide the information and was told that I was to look it up myself. When I told the line holder on the phone to try and find the information, the worker then turned sour and rude still refusing to look it up even though the store was not busy. If I had known that I was going to get that rude of service I would have left and gone somewhere else.They really need to work on their customer service. In the past I have always gotten very nice workers, who worked with me and I did not like service I got for being with the company for many years.

The store manager is horrible and needs to revisit what it means when providing customer service. I switched my service from Sprint to ATT but phone wasnt working. I went in for assistance and this lazy lady did not attempt to look up my account to see if she was able to assist me. She went on and on about my phone not being unlocked from Sprint. How would she know if she failed to even check. She is a loud mouthed obnoxious woman who needs to understand the customer is seeking assistance and not her opinion. I had to go back and the original rep couldnt help but another young lady was finally able to get my phone working after 3 days. However I still cannot use the phone for messaging and internet outside of wifi. It has been a waste of time for me to leave Sprint to go to ATT when the staff is not knowledgeable. Horrible experience.

Bad Customer service. AT&T should close this store. Or hire new employees.

A good store, kinda busy. The woman that helped us was very nice, I would recommend this place.

They have very good customers service

Good place, the staff is very friendly, lots of phone cases on the walls, when I got ck in only waited maybe 10min to be waited on told the gentleman what I needed, which was a charger. He got my charger rang me up and thats all.

Service is good they will work with you on your bill if you call

Very nice people. The Company for me is the best.

Very welcoming in from the moment I arrived until they walked us to the door.Tip: schedule an appointment for fastest service.

Absolute worst AT&T i have ever been to. Had to wait 45 minutes for a TWO minute return. Do not waste your time here

Customer service was excellent

The mgr thinks he pays the lease on the building.Got what I wanted down the street without being harassed.

Horrible customer service! No greeting. “I’ll be right with you”. Nothing! I even asked about the sign in process. I was aggressively told “we’ll get you signed in when we can” which never happened! Will not return!

Be prepared for long wait times.

The man and woman help me in 2 days the store, the 611 person did not.the 2nd 611 call person did help.

Cost too much, but service is good

Sometimes they dont know what they are doing, have deleted my stuff before

I had a wonderful customer service experience.

This AT&T Store is not worth your time. Find better service elsewhere.

The manager is a complete idiot. Unprofessional to say the least. I PURCHASED A CASE IN THE Alpharetta store that was used.The next day I try to exchange it and get accused of putting the wrong case in a different box. I had the receipt and box package the way I got it. She flat out refused to help and proceeded to hold the door open as to motion to leave the store. I call the Alpharetta store only to be told that they shouldve exchanged it with no issue. DO NOT PATRONIZE THIS STORE AT ALL!! She is an incompetent bitter worker who does AT&T a disservice!!! Corporate was called and I will continue until something is done about this poor customer service!!

Youll be there a while, but overall decent service

Awful service. No one knows what they are doing

Great selection. Busy place. Staff was rushed.

Its ok but the guy I had act like he didnt know anything went I ask him a question

Disgusting. Mistakenly pressed the excellent button. Meant to press only one star, Didnt get much help.

Rep was very rude. After having me stand around for 30 minutes I was met some kid with an attitude. When I asked about a couple of the models they have on display he told me they dont carry them in store He suggested that I let them order one for me. I can do this on the website or from the app. I told him he had wasted my time and he proceeded to laugh as I walked out. Just as I got in my car, another customer came out angry and I looked inside to more laughing. Fire them all and shut it down. How do I reach the district manager?

THE WORST CUSTOMER SERVICE EVER! I was there for 45 minutes without being helped and the employees were standing around like there were no customers in the store.