I had a return for an online purchase. Tania was absolutely AWESOME!! She was very professional and yet personable. Tania was very patient as she helped me find the correct size and style for ME. Ellie was wonderful, she found everything, even the one not showing in stock. βΊGreat Teamwork Ladies! Well done!!More businesses need a team of Tania and Ellie!!! π€ π€Thank you Ladies ππΎππΎππΎππΎ
They never have anything. In addition they make you go upstairs to come back down even if youβre doing something as simple as making a return. Mind you i had a stroller. So i just had to take the elevator up, outside the store to enter the store (because they only have one entrance open and it comes from the 2nd floor) To then take the elevator back downstairs inside the store. Just to get to the register. Long story short. Order online.
It was not near the selection I expected for the two story store. The womenβs department was only workout gear, such as sports bras and leggings. I feel like they could carry more shoes for the space they have, also. Overall, it was a nice experience, though. The staff was friendly and helpful!
Very clean and neat kept. The service was really good. They have various sizes stocked or can order for you. Pretty sweet. Check out their app for coupons.
Iβve never in my life felt so embarrassed and Unwelcomed to come In and spend a large amount of money on a consistent basis, almost 2 -3x a week. The customer service is horrible !!! You would think Nike would be happy that we spend so much money here with them . Iβve been treated so TERRIBLY ! The associates are so rude and honestly itβs upsetting because I DREAD walking in the store now. If I canβt shop IN NIKE then where the hell can I go ???? This has to go to headquarters . Because they are literally running people away from wanting too much NIKE! I know it sounds crazy that somebody would want you to stop spending money with their company . LITERALLY UNBELIEVABLE! I canβt even believe it myself β¦β¦.. but it happens all the time here in Atlanta at Nike in Lennox Mall. Associates are so unprofessional here . Iβve been ignored by associates, and spoken to VERY DISRESPECTFULLY! There should be an orientation on customer service . So please beware before shopping hereβ¦
It was busy !!! I was able to get in and out traffic bad as always. Iβm not sure the last time I was there but you have to walk through metal detectors and police presence was very noticeableβ¦.
Really nice store and great selection of items. Customer service is great too.
Sales associate was very helpful, wish I remembered her name so she could get recognized
Not sure what happened to customer service and people being friendly answering questions in a good manners. I see myself as a very positive person and try to be nice to everyone that is providing me with any kind of service.So I wanted the smiley t-shirt on the mannequin, ask nicely where to find the t-shirt and the girl gives me a short answer saying itβs the last one. I ask her the size of the t-shirt and she works away without even looking at me to take a look, she takes a look and I ask her, Can I please have it, no answer to just take it off the mannequin and just hander it to me without even looking at the me. While she is walking away I stop her again to ask if they have any discounts and she sent me to her manager. I walk to the manager and ask her politely if they have any discounts on the t-shirt on the mannequin and only one answer βNOβRule number one your body language matters a lot especially when you are dealing with people. Second, the tone of your voice and eye contact when speaking to someone matters and third you are working for me and I am the customer. Now I can see if I was being rude to be treated this way. But if I was the Boss of the store you two ladies wouldnβt be working there anymore.I am never stepping my foot to that store again, I would rather spend my money at the Adidas store which is 3 doors away or just buy online. I have stopped shopping in a lot of shops due to customers service. Nike as Corporate, please educate your workers when it comes to customer service.CheersBN
Excellent place but do not carry big and tall merchandise
Nike definitely has a good hand in their customer service standards because this is the fourth Nike store Iβve visited where employees were approachable, plentiful, and just had an overall solid experience. The store was well laid out with sections adequately spaced. Mood lighting made sure all displays were in their best form. I was doing an exchange and it went smoothly, even with the minor hiccup with not getting the receipt to my email, I really canβt say anything ill about my store experience. Would recommend the store to anyone looking to browse or even seeking a particular shoe or colorway.
On 3/3/2021, I visited the Nike store at The Lenox Square Mall. The young lady who did my return had excellent customer service along with another lady assisting me in finding some clothes. They both deserve 5+ stars.The male women shoes associate was not helpful, distance, and had poor customer service. I wanted to purchase something, but decided not to.Update - 4/21/2021I visited the store today for a return. The young lady who did my return was professional. The young at the exit door no customer service skills. She just stands. It would be nice if she thanked people for visiting the Nike store.Order on online if possible.
Very attentive and knowledgeable about all sneakers. Fast turn around after request of size.fast check out.
Where do I begin, holding a GS dunk crimson. Asking for a 5 mind you this was a toddler/infant/GS release no menβs sizing. Whoever the lady was ask me what size 5Y do I need. Proceeds to ignore me walks away and laughs with coworkers. Terrible experience.
Pretty long lines⦠this location has become so overrated before you can get into the store all the good selections are out. Make some vip hours. Wink!
Great selections! 2 story store
Post-Covid selection is laughable. Employees seem confused and without direction. Boxes are stacked to the ceiling in sight of the shoe section and we were informed that thatβs where more styles and stock of shoes were, but there isnβt enough staff to unpack them. Meanwhile employees were standing around leaning on fixtures, talking.They have 5x more Nike shoes 80 yards away at Finish Lineβ¦ which is crazy.Get it together, Nike. #ClownWorld
Iβve never had a good experience at this nike. I have ordered to pick up, they gave me the wrong shoe. I had to go back and tell them and they didnβt have the shoe I ordered. I ordered another pair and the order just never came through. They told me to sit there and wait and just left me. I canceled the order and left. I wonβt be returning.
I am a big fan of nike but I didnβt like much this one.
Although they were busy, the associate on the floor was able to help me expeditiously! π€
I had reservations on the laker dunks received a ticket with my size and all waited in line for a hour and a half just for them to tell me they no longer had my size horrible customer service never buy shoes at this nike location horrible management as well how do you sell someone elseβs shoes and not have any options for your customer that you promised shoes thru your raffle system
Didnt really have a good variety of mens clothes.
Great clothes for working πͺ out
One of my favorite stores at Lenox Mall. The staff here is friendly and always offering to help. My problem here is that recently they have very few offers, sometimes they have discounts on the website thatβs not available in this store. Youβre better off buying your nike products on the website, where youβre more likely to have competitive offers and deals.
Nike Atlanta Store has a huge selection of shoes on sale and also on clearance.My son really does enjoy all the nice new shoes for him to wear to play football.I told my son for every good grade he makes in school, I would take him to purchase a new pair of shoes.My son now does homework and extra reading over the weekends just to make good grades in school for a new pair of shoes.The Nike Atlanta Store also has great customer service; my son and I always feel welcome at every Nike Store.
My new best friend to find my Jordans.
The people that work here just sit and relax was ready to buy a load of stuff...I left nobody wanted to wait on me guess cause I am not 15 with shorts on...
I normally dont post reviews on places, but the staff and the management here were fantastic in getting me the right pair of shoes with all applicable discounts including a Veterans discount (which was nice since I dropped so much on fixing my car in the last two weeks, lol). They went out of their way to get me an amazing deal on an excellent pair of trail runners. That said, Ill definitely be coming back here for any of my Nike needs.
Hello, I was at nike lenox mall 2 days ago. I was trying to buy shoes and because iβm asian. When I asked this one guy if they have the shoes i was looking for he was stepping back. I get that he didnt want to help me but stepping back was very rude.
Line was long the day I went but the staff moved it along at a good rate.
Lack of inventory, no available sizes and associates are totally clueless about products (asked what a 5c is for children shoes, and the guy looked like I asked him a pythagorus theorem). It boggles my mind that Nike is still doing business in this age with that kinda customer service. A good looking store isnβt everything Nike. Do better!
Horrible. They deny you the ability to make a return. They close the store 30 min prior to the store actually closing.
Store releases have become more transparent, and you do have the opportunity to win now.
Awesome store. Just wish they had a better and more abundant selection of Nike shoes.
Got exactly what I needed
Kenya provided great customer service on both times I went. Only annoying thing is the line
Needs a Better Sneaker selection
Staff is very knowledgeable on shoe releases and offer great customer service.
Busy but well staffed with good people
Great overall experience. Every staff member was Welcoming, Polite, Engaging, and Helpful. The store has a great variety of clothing and shoes.
Great selection. The manager, Joy, was AMAZING! My toddler got sick in the store- Joy and Ashton sprang into action they helped us out, grabbed my daughter a new outfit, got us sanitizer, they were very supportive in the situation and we appreciated it.
We Love it Robyn are check out person was Awesome!!Thanks Robyn
If I could it a zero I would. Denied entrance to the store at 6:30 pm. Well the website notes the store closes at 7 pm. The manager said they close the line for checkout at 6:30. Well the website should state that so folks wonβt waste their time and gas going there at 6:32 pm to shop! Correct the website!
Nike is one of the best companies Ive seen regarding limiting customers in store. The line moved quickly and efficiently and the in-store selection was fantastic.
Clean and great service
Quick and easy. I ordered my shoes over the phone. Had to wait because of Covid-19 bit it wasnt long. Overall best experience I had during this pandemic.
Wasnt able to enter because of the line!
Pretty expensive real nice supper know
Always love nike stores!
I liked the variety of styles they had. Sadly, Covid has affected the shopping experience with the waiting to get in and the feel of being rushed while inside.
Customer service was great. Employees on both the bottom and top floor were very helpful. Was having a great time until one employee stepped into a conversation I was having with another employee to accuse me of having fake shoes. No inspection or closeup looks needed apparently, he just deemed them fake. We promptly left the store and didnβt buy anything.Shoes were purchased from a reputable retailer complete with receipt and box.
The store is neat and well organized. Employees recognize long lines and jump in to assist customers by using the handheld checkout when needed.
Its Nike... Its heaven in a Shoe Store.
Love this store! Staff is always friendly and helpful and they are really trying to make shopping pleasant in the midst of a pandemic!
Bought sneakers there. BOGO deals!
Horrible customer service. Stupid rule with 2nd floor entrance. Wouldnt let people in even with mask. Foot locker is better anyway
Not A Good Selection
Very organized...they definitely care about your safety during this pandemic
Very nice
2 FLOORS ONLY 10 SHOES ON SHELF...
Did not have a good selection and staff were not helpful
Went to exchange a pair of shoes that were too small. First employee was nice but after that everyone was pretty unfriendly. Couldnβt track anyone down upstairs to try on anything else and the guy downstairs just processed my return and didnβt seem interested in helping me order a larger size. On the way out I asked the guy in the small kids section if they had toddler socks and he wasnβt sure. A call to someone else confirmed that they did not.
Nice selection, decent prices!
The remodeled store is amazing
This is definitely a great Nike Store. It used to be located at Phipps Plaza across the street but it moved to Lenox several years ago. It has two levels stocked with lots of gear. They often have limited sneaker releases at this location as well. You can also find lots of Atlanta sports gear here as well. If you plan on getting a limited shoe make sure you get there early.
Nike world is always cool
No inventoryDisappointed
Staff, product & store is great. away with new goods.. Stephanie was great on the register. Shes had me laughing and joking and keeping me hip to the latest and greatest NIKE has to offer. store is away clean and buyer friendly. High five βπΎ to Stephanie and the NIKE team...
Its ok service is wack
Not a huge fan of the area the store is located in but I will say the young women that were at customer service/returns were VERY kind to my 9 year old daughter and went out of their way to make her feel better. We had to return her shoes because they were just a half sz too small and they were limited Jordan 1s so you know how that goes. The sales team wasnt very attentiv, which was a shame because after a shoes return we were looking to replace or buy her another pair and me a pair as well but nobody asked if we needed help. I even had to measure her foot myself while 3 employees walked past and said nothing. Its cool because those two young ladies in the beginning kind of overshadowed the terrible ending.
Good service especially for during quarantine, still the lines moved slow and the selection was kinda low for a 2 floor buildin
Shopping on 12/23 I was looking online and saw the shoe I needed. I was able to call the store and provide the style number for the shoe and the staff was able to place the shoe on hold. As soon as I got there the gentleman at the register asked if I placed a shoe on hold and he immediately remembered our conversation and make my experience in the store pleasant and smooth, he also scanned my Nike app for reward points. I appreciate that and will be back!!
Great staff!
I often judge a store by how long after I enter to be greeted by staff. The Nike Store failed to greet me at all. Although I walked by several of this stores employees. None made any attempt to make contact with me. I have worked retail and know the line between greeting someone and bothering a shopper who wants to be left alone. But not even acknowledging their presence. Thatβs just insulting and makes me wonder. How many other customers are walking out of the door without being spoken to? The remodel looks nice.
Poor, 30 min in line to enter, and there was No sport shoes with thorns at all.
Love the store it always has the latest shoes and gear
Extremely nice place as youd expect at a Nike store in Buckhead. Didnt have as much stock since its the Sunday after black Friday but everyone was helpful but gave you space. The checkout process is a little annoying needing a phone with the app. Overall nice place and would return.
Buzy
On behalf my son: great awesome fabulous his favorite brand for pants tennis shoes hoodies and hats.
Clean, but didnt have much of a selection.
I only went in to pick up an online order but everyone was helpful and friendly. I was in and out in no time! Thanks to Robin especially! π
Nike Atlanta is a very clean storeWith a very courteous and attentive staff..
Great store, nice updated inventory. Needs better deals and promos. Those prices are atrocious!
One of my favorite stores, but the staff needs some help. Seems like theyre so worried about getting whatever they need to get done that they forget that they should probably help customers out. Not that anyone was blatantly rude, just seemed too busy to help out when I had some questions. Great deals and selection in the store, though. If youre a Nike fan then this place is the best.
Always seems like the employees are standoffish with a βtake it or leave itβ type vibe as if they are the only show in town. Didnβt used to be like that. And for all of the technology they use to take your money, they take super long to get the product...almost as if they want you to leave so they donβt have to help you.
Thank you, Stacy!!!! Amazing Customer Experience! This location MUST be the only location in Georgia that had the shoe and size IN STOCK that I was searching for...Stacy held it until I arrived!!!! Wish I could tip her!
The store is always busy but the staff make every effort to assist in a timely fashion. The new mens layout upstairs is awesome. The womens shoe department can feel a little cramped but generally a person trying on shoes can find a place to sit without waiting too long. They generally have a good size variety and are helpful with online purchases if its not readily available in store.
Associate Ramona has bad Customer service, bad phone etiquette and is just flat out rude.I called and I felt the wraith of her negativity. I can just imagine what customers & employees deal with in store with her.I had questions concerning a purchase I made in that store. And I was mishandled by Ramona immediately. I asked to speak with a manager and was hung up on.I called back and she picked up again and stated that there were no managers available and advised me to check back later. When I questioned her about not having any managers available on a busy Tuesday night, she hung up.This is unacceptable. Iβve been shopping at Nike stores for over 20 years and Iβve never encountered such unprofessionalism from an Nike employee.I never step foot in Nike Lenox mall store ever again.
I went in to get Huraches for running. I was helped by an employee named Armani. I was informed nicely that they werent for running and he then showed me about 5 other pairs that were for running. He brought them all out and even helped me with details as to which were popular and which looked better on my foot. Very attentive I can say. I ended up wearing the shoes and socks I bought out of the store! And all of this was less than 30min. I would recommend this store if you need the latest style.
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