Cheapest auto parts for the value Clean well organized store. Very friendly staff also they know what they are doing. Love the store

Very pleased with the customer service at this place will definitely go back

This is not a review of the service. The employees are great. However I have had many issues and heard from employees about general management. Well, lack there of. The general manager does not seemed the least bit concerned at keeping schedules or making a work environment efficient enough for the employees to do there job correctly. This has been YEARS now that there have been several complaints from not only regular costumers and employees but also the business they service too. I am amazed at how the general manager still has his job when it clearly seems he does not take it seriously enough to do it properly. I hope the district manager does something because it will not only cost Advance its gracious and patient employees but it has already and will continue to cost them costumer service over 1 personwho does not care.

The workers super friendly. Prices are kinda high. This particular trip i was looking for toggle switches which were almost 40% cheaper at walmart. Although they were awesome probably be an only if I need to come here place.

Although the items I needed were not in stock, the clerk was able to order them for me, a d they arrived the next morning. I wasnt required to pay for the parts until they arrived, though I could have if I wanted. He provided me with a list of tools needed to do the job I was preparing for. The necessary fluids (power steering and brake) were also on sale a d readily available. The tools were available for purchase, but the prices for these was high. Standard tools are not a available through the tool rental, but a set can be borrowed, if one is willing to do the repair in the store lot.

Always very helpful ppl and and most time parts if not can get pretty fast

Great staff! I walked in to buy a dead battery, they said No charge!

I usually dont order from Advanced. But I gave them a try again after a bad experience last year.I was very surprised at how well things worked out this time.I placed my order, 30 minutes later I stopped by the store and my order was ready to go. All I had to do was sign there receipt and I was on my way.I have to thank the Sunday staff for getting my order right and having it ready for me.Thanks guys for taking care of me and showing me that I can trust Advanced again. I will be ordering again.Thank you,JD, Athens

Zach is amazing!! My 2011 Honda CRV would not start after being at Petland- right behind Advance Auto. Not only did Zach walk over to jump us, he took the time to explain the battery covers. He even mentioned I could go awhile without a new battery but I didnt feel like getting a jump everytime or worrying. He found us an ideal battery and installed it in no time flat. So grateful that we were close enough without having a tow or find someone to jump the car!! Advance has those handy portable chargers. So awesome. Last year I purchased deer whistles from here and they work like a charm!! Thanks Zach!

Alway my parts store of choice no matter what city Im in. The athens location is great. Good group of people there.

Some people dont know what your talking about

Honestly 3 out of 5 is being nice. Customer service is pretty poor. First and probably last time Ill be in that specific store.

They help us out a lot. Great employees

The guys there are always so nice and helpful. Clayton helped me and didn’t hesitate to look at my car and tell me exactly what was wrong. When they didn’t have the part I needed he picked up the phone and found someone who did. I will keep going back as long as they have guys like him and Ryan there. They are great and manage to look good while working!!!

Always there to help and have exactly what we need. Their delivery service is fast and accurate for my brothers garage.

It seems like Athens is overrun by auto parts stores. Ive been going to Advance, in different towns, for years and have been satisfied with their parts and service.

Kurt, The commercial parts proDid a excellent job today and made me more willing to give them my business. He obey all the covid requirements . Excellent and very helpful his assistant ryan who was a manager was very helpful too

Nothing in stock needed, sad

Got the right part yay..

Got 50/50 here one time. Thats about it.

So I really hate writing bad reviews but this has me fired up. I went to this Advance because this was the only place that had what I needed without waiting for days. So I went in and seen that there was a sign up that said pick up so automatically went to that register sat at that register for 10 min waiting for someone to come assist me all the while customers are being ran up while I stand there, 3 customers where ran up and assisted before finally I ask can I get some help over here. The fat curly haird guy working the regester looks at me and replies Thats not the line as rudely as possible. That fat guy needs some training in customer service. I will never ever shop at another advance auto parts store ever again. If this is how company trains there employees to help customers .

Very nice. Put wiper blade and battery in my car in pouring rain. Great Guys.

The Men are Very Helpful & Courteous. Ryan is an OUTSTANDING Salesman. He lets you know ALL of Your Options

Very helpful employees. Also, their attitude and attention to help every customer even if it is a complex issue and take a lot of time they are very willing to take their time to help you. I recommend this place to anyone. I was very impressed and surprised how much they love to help the customer out. I will be back to shop with Advance Auto parts on east state street.

I own a GMC Sierra Denali edition. Advanced is the only auto parts that acknowledge my truck even exist.

I walked in and there was nobody behind the counter, I waited for about five minutes then a kid named Ryan walked up with his head in his phone. He leaned on the counter and just kept on looking at his phone. I waited another three minutes while he looked at his phone then left. Won’t ever be back.

My experience was over the phone, so don’t take my review as reflection of their in-store customer service. I called to ask a question about maintenance and parts advice from their “parts professional” and before I could even finish telling him the issues I’ve been having with my vehicle, he blew it off as “it could be tons of things. Your best bet is to just take it to the shop.” Great first impression.

Josh is very nice and helpful, I dont know much about vehicles, which I was honest about so he explained my problem to me and how to fix it so I understood it, he was very knowledgeable.

Helpful staff, friendly, they even educate on how to install wipers and other small items you buy.

The guy stood behind the counter barely answered questions Act like he couldn’t move. Not knowledgeable about batteries

This is a definitely a good place to get car parts for a reasonable price. And if you need something special ordered, they’ll typically have it in within 24-48 hours.

Helpful staff, reasonable prices on parts. The return policy is hassle free.

Got what I needed for a fair price

Very helpful staff. Always have the quick change parts in.

Ryan is the best employee there I would always recommend him for anything.

Good prices but most of all they are very helpful with questions that seem very minoot to some people. So no matter how small but question is the answer and come up with a solution with a smile. Glad youre there

Friendly service. Really great team working there.

Very good bunch of guys, i recommend it highly.

After the above and beyond help that I got from Zach today, I cant imagine going somewhere else for auto parts.

The workers are very helpful and have always had what i needed

Good hours of operation. Prices tend to be a bit higher than the competition UNLESS you have a coupon, and there seem to be a lot of those to be had off their website, from papers, and elsewhere. Theyve had stuff in stock where Autozone, my other go to place, did not.

Went in today and none of the employees are wearing face masks despite city wide mandate.

Advanced is a good parts store.But sometimes there just a little to slow behind the counter for me.Usualy a little short short on help

Always have what I need at the right price

Very helpful staff. Needed headlight restoration and found out it works amazing!!

Employees were friendly and helpful. Great location and reasonable prices.

These guys and gals know their stuff being locals they are just welcoming enough.

Very helpful staff

Had the part i needed to fix my truck. Love when the parts are on hand.

Friendly staff. Good coupons .

I love the lower prices.

Friendly staff and lots of useful parts in store.

They were very helpful and friendly

The most important part of an auto parts store is a helpful staff. This place has that

The staff is great and the 10% veteran discount pushes it over the edge!

I literally hate dealing with them, Id rather order my parts online. Much cheaper and the internet can tell me more than any of the folks working.

Super friendly staff, and I always leave with a smile! Thanks Randy and Kurt!

They just rejected refunding me for a headlight bulb bought through their website. First one person wasted like 20 minutes trying to refund me and then the manager came and refused. I hadnt even touched the product and went to pick up and then only I asked to return they just said, we dont refund for electronic items. Hilarious. Customer service very bad.

Always willing to help you with whatever you come in needing.

Good service and good prices!

Good parts store helpful employees

Help me replace my battery, thanks.

I wasnt sure what kind of bracket i need for the front license plate so I went here and the staff was extremely helpful. They even helped me installing it.

Best prices always have my parts!

Very helpful with what I needed

Clean Helpful had just what I Needed

Great

They are so

Good parts and such

They helped me with my overheating radiator and suggested what I needed to do!

I found all I need

Was at the store in belpre, they called to ask Athens store if they had the part I needed to exchange. They said they did. When I got there to Athens store they were very rude and said I have it but I am not exchanging it. So wont be back.

Great Guys 👍

Good helpful people

Helpful

Went there to get turn signal lights, was going to take them home to install, but they offered to help.

Parts parts

Very reasonable prices

Curtious and helpful

My only place that I go

They had the parts I needed

Fast service

Great service

Helpful employees

Great discounts

Ok

Low prices