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Don Wood Toyota
900 E State St, Athens, OH 45701, United States
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Don Wood Toyota
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Mi
Review №1

We just bought a car here and they were great. The salesman and financial lady were amazing.

Re
Review №2

The salesman Chris has always done great for us . this is our Forte we bought today . We have bought 3 cars through Chris. He is top when it comes to fitting us into the perfect car

Re
Review №3

Best dealership in the area. Chris the salesman is always very helpful and always finds the best deal for us

Br
Review №4

I hate to do this because I thought I had a great experience. The salesman who got me approved was awesome, but past that it’s been terrible. The car that I was sold has had problems since about a day and a half after I left with it. Mind you, it is a used car.. but I completely believe check engine lights were simply reset before being sold. The check engine light popped up right about a day and a half after I brought it home. Had the code read.. was told it was likely a faulty gas cap. Replaced that. Issue remained. Called the dealership because I was sold a warranty which was rolled into my purchase price.. only to be told I would have to pay over $100 just to have it looked at. So I had the other piece replaced that could have possibly been the culprit. Check engine light went off for a couple days and then came back on. Shortly after I found out the water pump was faulty. Again was told it would be $100 just to have it looked at. So what was the point of this warranty if I can’t even use it?! Since then it has been one problem after another. Also, the day I got it home we realized there were issues with two of the tires they claimed to be brand new. One had a knot, and the other had a decent size chunk missing from the side of it.

Da
Review №5

My wife and I worked with Keith McGrath to get a lease on a 2021 Tacoma - and I would have to say that he went above and beyond to make sure we were happy and got the deal we wanted. Stayed in touch throughout the whole process via calls and texts, and once we arrived on-site the paperwork was done in less than 30 minutes. Highly recommend you go see Keith and Don Wood Toyota - you wont be disappointed!

De
Review №6

Mr. Simms is a delight to work with. He helped us immensely with connecting our phone to our car. So knowledgeable about the vehicles and explaining everything to us. Thanks again!!

St
Review №7

Nice salesman who was extremely helpful. If he didnt know an answer to our questions he was glad to go ask someone who did. Downside was most of the vehicles we were wanting to look at were actually on a different lot 30 minutes away. Look carefully if you are looking online even if you choose to look in a certain lot. Made for a little frustrating day.

Sh
Review №8

Thanks to Will for contacting us and selling us our new Camry!!

Ga
Review №9

They were really nice and honest. Up front. Im really impressed with them.

Ke
Review №10

Class act. I cant say enough about Rick at the service department. My daughter had car trouble at OU and I live 3 hours away. They were able to get her on the road again, right away and didnt even charge us for the service. I cant thank them enough and would recommend them to anyone.

Te
Review №11

Rick and Carl go above and beyond to make sure service can be scheduled and completed in a way that makes you happy and takes care of the car, too.

Da
Review №12

Best deals on vehicles around!

Ch
Review №13

I purchased my CRV in May 2020. Will Blake was my salesman, and he made the entire buying experience pleasant! I highly recommend him, if youre looking to purchase a vehicle. My first maintenance appointment was this week (oil/filter change). Rick was very helpful, friendly and honest. They were quick with the service, and followed all safety precautions in place, due to the pandemic. Overall I have had a wonderful experience with this dealership!

Ma
Review №14

The best place to buy car always have a great service thank you

Da
Review №15

Charlotte was wonderful she was very helpful. We bought a car from her. Great experience here at don wood in Athens ohio. Thanks guys.

Em
Review №16

I’ve used Don Wood on and off for years. I use them because I trust them. They are more than fair and provide the customer with enough information to make an informed decision. I will continue to use the Don Wood dealership. Carl and Rick are great to work with!

Mi
Review №17

We purchased a car today and even though I was very particular about what I settled on, we finally found what we were looking for. We highly recommend JR from DW Toyota! He was very patient with us and efficient at meeting our needs😊

Su
Review №18

Don Wood Toyota was awesome! I went in with a very specific idea of what I wanted and they were able to find it no problem. I was at ease through the whole process and am so excited with my new purchase. Communication is key and they kept me in the loop the whole time. 10/10 will be a return customer when the time comes.

As
Review №19

Great experience! Everyone was very helpful and nice! Definitely recommend going here for all your cars!

An
Review №20

As a first time car buyer, I was a little nervous about making such an important purchase. My Sales Representative, Steve Coon, provided a smooth and enjoyable car buying experience. Steve was very friendly, attentive, and honest during the entire process.He was not pushy and understood my needs in a vehicle. We were able to close on a great deal that worked for both of us and within several days I was able to drive off the showroom floor with a new 2017 Toyota Corolla SE. I couldnt have asked for a better experience! Thanks again.

jo
Review №21

Good place to buy a vehicle

AJ
Review №22

Smooth process of purchasing our new too us vehicle. We live almost an hour away but after going to a few other dealers in our local area we found ourselves going back to Don Wood Toyota due to the excellent sales person we had (Nick) along with good selection and quality of vehicles on the lot. Highly recommend.

Li
Review №23

Charlotte did an awesome job and got us into the vehicle that best fit our needs and budget! Excellent dealership!!!!

Ky
Review №24

I highly recommend Don Wood Toyota to anyone looking for a new or used car. My salesman was Will Blake, he was absolutely amazing!! He did everything he could to get me the car I wanted. I felt like I was the most important customer there! The experience was great!!! Thank you Will!!!

Pe
Review №25

I recently drove 3 1/2 hrs to Don Woods to purchase my new SUV. While I did receive photos of the car I was interested in prior to going there, the photos did not show a dent in the car and all the scratches! I did end up purchasing another car on the lot (with no pressure from the sales staff). I just feel they really should have taken photos showing the true condition of the car since I drove 3 1/2 hours. The customer service is fabulous! Kudos to Donna in Finance and Levi and Chris in sales! Chris went above and beyond setting up my navigation system for me! The service department that does the car detailing needs SIGNIFICANT IMPROVEMENTS!!! The car I purchased still had window streaks, water markings on the mirrors, stains on the interior roof and crumbs in the front glove box! Very sloppy work. Not much quality control and attention to detail when it comes car detailing. Overall, I was satisfied with Don Woods but their car detailing department needs help with further training on how to clean/detail cars.

Ro
Review №26

Shady dealer buyer beware. Will take title from car after you finance through no fault of the customer.

Pa
Review №27

Chris Sims is a great salesman!

Co
Review №28

A huge help getting into my new truck. Definitely recommend buying from Don Wood.

Ch
Review №29

Excellent experience. Chris in sales was very polite and very helpful! He took care of everything in a timely manner which I appreciated! Highly recommend!

Tr
Review №30

Blatant rip off scammers. They could care less about you, theyre exactly what you dont want out of car salesmen

Al
Review №31

The guys at Don Wood always take care of my vehicle. I drive my car hard and they keep it safe for long road trips. I greatly appreciate what they do.

As
Review №32

Chris and Steve were fantastic and were friendly and made you feel welcoming to Toyota.There work to get the colour I wanted despite a lack of production was phenomenal.It was a pleasure to have conversed about everything and anything whilst waiting for the finance report to be completed.I highly recommend using Toyota Don Wood -Athens to anyone in the SE Ohio region that is wanting a new car. They can’t do enough for you, and I will be back in 3 years when my lease ends.Thank you for everything.

Fe
Review №33

Unfortunately I bought a used vehicle from Don Wood Toyota. I live out of state and they had the exact vehicle that I wanted, so I bought the vehicle sight unseen and planned to have it shipped to me. I wasn’t easily able to get it shipped, due to Covid, so I ended up flying to Ohio and driving the vehicle back home. My sales rep assured me that the vehicle had been fully inspected and that I would not have any issues. I felt comfortable because first of all it is a Toyota and second because it was inspected by a reputable Toyota dealership. I picked up the vehicle on a Sunday and had it back home by Tuesday after driving it almost 2k miles. I discovered the first issue when I picked up the vehicle and it was snowing and the windshield wipers did not work properly. The issue could easily be fixed by replacing the wiper switch which is an $160 part. I emailed my sales rep during my drive back to see if the dealership would be willing to send me the part and he never responded. I soon discovered that the windshield wipers would be the least of my worries. When I arrived home I looked under the vehicle and noticed coolant dripping down the front. I immediately took it over to my local Toyota dealership and had it inspected and they told me the radiator is cracked, the CV joint boots on both sides are split and leaking and the serpentine belt needs to be replaced and all of this will cost $2,888.84 to repair. I also checked the 4wd system and 4wd low will not engage. I don’t even know how much that will cost to fix. So after owning the vehicle for 2 days and driving it 2k miles I need over $3k in repairs and my 4wd only half works. I asked my sales rep if the dealership is willing to do anything to make this right and I cannot get a response. Don’t make the same mistake as me and be very careful when buying a used vehicle from Don Wood.

La
Review №34

They did a great job on my car and even helped with another problem I didnt know about. My car was in and out in a short time. I would recommend them to anyone.

La
Review №35

This place is fantastic! I live out of town, but always make it a point to bring my car into this location when I need maintenance. The staff is very friendly, and they are always very fair about what work needs to be done on my car (and, importantly, whats not necessary). The service is always completed on top, and for a good price. I highly recommend!

Na
Review №36

The sales Representatives were very friendly, professional, and actively communicated before I arrived. I was disappointed that after test driving and discussing vehicles that I was told they do not currently accept financing outside of their preferred lenders. My preferred bank is wonderful and I don’t want to have accounts (even loan accounts) at banks that I don’t trust (remember the Wells Fargo scandal a few years back? Pass.) After some discussion, their sales and financing staff worked with me to allow me to finance with my preferred bank. They gave me time to get comfortable with the purchase and were willing to go the extra mile to take care of me. Was the car priced over book value? Yes. Was it worth paying the extra money to have a positive purchasing experience? Also yes.

Ta
Review №37

Great experience! Helped us in a hard time to get a second vehicle! Highly suggest!

Ca
Review №38

They were quick at getting my service done. Pleasant clean place

Bi
Review №39

On Wednesday, 02/19/20, I had my 2009 Tacomas leaking radiator replaced by Don Woods service center. The work was done quickly and professionally. Rick and Carl, the service centers front desk managers, are polite, professional, most important, very knowledgeable. Im taking the truck back tomorrow, 02/26/20, for new tires and complete service. Its comforting to know I have a service that I can always rely on.

Pa
Review №40

Great place. The Salesmen are really nice and dont push you to buy anything. I recently purchased a car and everything is perfect so far.

K
Review №41

I’m always treated well at Don Wood Toyota. They take excellent care of my Highlander and they don’t try to push unnecessary work or parts on me.

Ga
Review №42

This place helped me get an awesome deal on a hybrid Rav4! The thing can drive 450+ miles and still not even be below a quarter tank. The whole purchasing process was quick and easy, and they even transfered my plates from my trade in to my new vehicle. Top notch!

Br
Review №43

Timely appt with just one call (next day), easy drop off and pick up. Issue is a sporadic problem but Rick was proactive in coming up with a plan going forward to identify the problem.

Te
Review №44

Don Woods service dept. always takes good care of my vehicle. They keep me updated with whats going on and when the vehicle is ready to be picked up. Having an after hours drop off is convenient. There are other places I can take my Toyota for service but I trust Don Woods service team so thats where I go.

G
Review №45

I have been having my RAV4 serviced at Don Wood since 2012. This is my second RAV-4. Carl and Rick are fantastic! They are both caring, always very accommodating in taking care to inform me about what is going on. I highly recommend them. They both do an awesome job!

Ky
Review №46

Some rats chewed our car wires. Another place wanted to charge us over 4900$ to fix it. We took it here and they said we didnt need to do all that and fixed it for 1200$. The car works perfectly again! Theyre honest folks. Well come here whenever we have a big issue

Ma
Review №47

I have dealt with Rick and Carl for years now. Every time Im in, they treat me great. They are very knowledgeable, and will be honest about every issue. The service I have received every time I was in has been second to none! Stop into to Don Wood Toyota in Athens Rick, Carl and their team WILL TAKE CARE OF YOU! You guys are great, keep up the good work.

Ni
Review №48

Charlotte Briggs and Alyssa Blasetti were both incredible! They helped us through the entire process not only explaining everything and answering our questions but also working to ensure we got the best deal possible. Such excellent customer service!

Ma
Review №49

I cannot say enough about Carl. If you had a 10 star, I would give him that. He is always honest, polite, and helpful. Everyone here treats me wonderful. I have bought many vehicles from them and loved them all. I have 2 Camrys, both 2006, and Carl and his Crew have kept them running like new.

To
Review №50

Rick and the service team are AWESOME !!I had a blowout on the highway around 5 pm. Limped in on the spare tire and Rock took care of everything. I returned the next day for the full repair, and they also squeezed me in for some long overdue service (due to COVID and staying safe)Thanks Rick and team !

Ra
Review №51

Im never disappointed when I get my car serviced at Don Wood Toyota! They always greet me with a smiling face and always check to make sure that I dont need anything. Anytime something needs changed, they let me know, explain why it needs changed and fix the problem even if thats not why I am there. Everything is always done in a nice timely manner. Any questions that I could possibly think of they are always quick to answer. Ive never had a bad experience and I will continue to go back in the near future.

An
Review №52

Chris Sims and the entire team at Don Wood Toyota were very friendly and knowledgeable without being pushy. They went out of their way to help us secure our car and I am very happy with our experience buying a car there. We will definitely go back when we are ready to purchase another car!

Lo
Review №53

Don Wood Toyota service department is accommodating, professional, and reliable. I am a dedicated customer because I trust in their work and in the way they treat me. My most recent visit was simply for a maintenance check. They got me in quickly. The actual inspection was done in a timely manner with minimal wait. I was able to use discounts using coupons from their website.

Sh
Review №54

Chris Sims was fantastic. We really didnt think we would find anything in our price range but Chris found the perfect car and went way above and beyond to show us the car, find the lost keys and help us figure out the details. He was so easy going and not pushy. Chris has a very likeable personality and made the whole experience very pleasant. We have another car we purchased at Don Wood 4 years ago and have been very pleased with that car also.

Fr
Review №55

I have been dealing with Don Woods Service department for several years and I have never had one issue with the Service Managers, the workmanship of the technicians, or any one else that is employed there. Always good friendly personnel. It is a great pleasure doing business with Don Wood Toyota. I like them so much I plan on leasing a new Corolla Hatch back with the next few weeks! One year later here I am back a the dealership. The hatch back I purchased proved to be small as I am not a delicate small man. I came back to ask my salesman Chris Sims if he thought I could get out of the hatch back and into a Corolla. He said he would try. A few days later I am in a 2020 Corolla and what a deal he made. Thanks so much for all those who made this happen. That is why I deal with Don Wood Toyota!!!Try them out they are great!

Er
Review №56

Don Wood Toyota is an excellent and trustworthy dealership. I purchased from out of state and was treated very well and Will made sure the entire process went smooth. Thank you Will as well as the manager. Will definitely do business with again and will recommend anyone!

Br
Review №57

Everyone at Don Wood Toyota was very nice and helpful. I love my Toyota Tundra I purchased there. It was very clean and when I test drove it it handled very well. I would definitely recommend Don Wood Toyota to anyone looking to purchase a nice vehicle.

de
Review №58

Will Blake made the process of purchasing my first truck simple! He researched, and got me answers to tax questions, and found me the perfect Tundra! I LOVE my new truck! Thank you again Will!

Ka
Review №59

Fast and honest! Carl fit my service work in the same day I called for an appointment. The work was done by the time I got a few items at Kroger. Then Carl was up front about what costs to expect at the next service of 100K miles. Excellent customer service and maintenance keeps my cars running a long time!Got the 100k service in one day and was politely thanked for my continuing business. I trust their service and advise. Great work Carl and Rick!

Ju
Review №60

I cant thank the staff here enough! They were so friendly and accommodating, especially as a first time buyer. Would 110% recommend and buy there again!

ka
Review №61

Excellent customer service. Will went the extra step to get me approved and all the staff was very helpful and got me in an out quick . They knew I was pressed for time and had to be at work and it was a two hour drive one way. They had the paperwork ready for me to sign and got me on my way. I would make the drive again and plan to make my next purchase with them in a few years . Highly recommend.

Je
Review №62

I can’t say enough about the service and friendly staff at Don Wood Automotive. I live in Columbus Ohio and was in the Athens Ohio area hiking on a Saturday afternoon with family for my birthday when the water pump failed on my 2009 Toyota Corolla. I called Don Wood Toyota and spoke with sales manager Roger Cochran. He was very helpful and helped save my day. Even though the only car rental agency in the area was closed, he arranged a couple day test drive for me while my car was being repaired at the dealership. He was very kind to both me and my daughter who was with me. In fact everyone I met there from the receptionist to the other employees greeted me warmly. I never felt any pressure to purchase a different vehicle but did notice some very good prices on used vehicles while there and was informed a deal could be made. The service manager, Rick Taylor, was at his desk promptly Monday at 7:30 AM and was able to schedule my car in for service that day. The rate he quoted me was fair and a little less than I would have paid in Columbus. I was bracing for the worst considering they already had my car but was treated again in the most professional way. Rick has kept me updated which I much appreciate. I bought my Corolla new 10 years ago and this is the very first repair I have had to make. It’s the best car I’ve ever owned. I’m not sure if I’m ready to trade it in yet or stick to my original plan of 5 years from now, but I believe in paying kindness forward will make the drive to Don Wood Automotive to give them the first shot at my next car purchase.And I should mention the local brew pubs help make the drive down part of the experience.Jeff

Pa
Review №63

I was in and out fast the only thing that would of been nice is that Don Wood called to let me know my tire was in I had to keep calling but everyone is nice there and service was fast

Me
Review №64

Alyssa blasetti has excellent customer service Skills. I loved her! She worked with me and understood my situation. Believe me I don’t like car sales people at all!!! I ended up buying a 2016 Chevy trax. I recommend don wood Toyota!

Jo
Review №65

Friendly costumer service. Rick informed me of a recall that needed repaired before I even received notice in the mail. Thanks for keeping my car safe! Also, love the added convenience of being able to schedule service online.

Be
Review №66

I have used this service department for many years. Rick and Carl are always courteous, respond quickly, and are respectful (not always the case in auto shops when you are a female customer). The service is completed on time and is done correctly. I am very happy with this service department.

Da
Review №67

I must say that Don Wood Automotive is a class act. Our purchase began with a review of the available inventory on the Don Wood Automotive website. We found a great looking car with low miles we were interested in seeing and set up a time to see it.When we arrived, we had the overwhelming experience of being treated like royalty. Everyone we met was so nice, the car was ready for us to look at and drive when we arrived.In a few short minutes we were satisfied that the Toyota Highlander was the perfect fit for our needs and returned to make the purchase. What a pleasant experience it was as everyone was so helpful every step of the way.If youre in the market for a Toyota vehicle, I would highly recommend you make that purchase at Don Wood Automotive. They will provide the best pricing and service after the sale.

Sh
Review №68

I have purchased and leased several vehicles from Don Wood Toyota. This time I purchased a used vehicle. As always, everything was handled in a very timely, professional, friendly manner. I would definitely recommend Don Wood Toyota.

Me
Review №69

Never had a bad experience, great value for the price

Ka
Review №70

Don Wood has excellent customer service all the way around. When we were purchasing our car, they listened to our needs and didn’t try to pressure us to spend more than our budget.We also have had to have the car worked on, and their service department is efficient and keeps you informed. Our car was ready in less than two days when we had our Subaru in the shop. As promised, we paid nothing because of the warranty we had purchased that the Don Wood salesmen recommended. We will definitely do business there again!

Je
Review №71

Watch out! When you purchase a tire from here, you should carefully read the DOT number on your tire. They sold TWO Years old tire as a brand new tire (Even they told me that they consider a new tire up to FIVE years from manufacturing date). Very poor customer service.Additional (after six months as of 7/23/2019). I havent heard anything from the service manager. This is how they treat their customers. I want to give 0 stars, but cannot make that happen. Your every penny is worthy and they should deserve their service.

Da
Review №72

Staff is greatm

Ju
Review №73

Great atmosphere to buy a car by great sales people!!!!

Yv
Review №74

Seriously? Like I don’t know you have $1000 to play with every day? If I want a used Tacoma, I’ll go to Dutch Miller in Charleston, West Virginia... I have a buddy who works there, Ashley has been salesman of the month for God knows how long. There’s a good reason for that. The only reason I go to Don Wood is because there’s an Enterprise rental there; and we rent a ride about every 3 months. If you think I’m paying $40,000 for a new Tacoma; you’ve evidently lost your mind.I suggest you don’t pull the “little lady” gig on me. I can build an engine from the ground up... Thanks, Dad...

Ad
Review №75

Fast and friendly service! My experiences couldnt go any smoother.

Jo
Review №76

JR was texting me about vehicles and when I told him I felt like driving 2 hours was too much, and he told me I was settling because I wouldn’t be coming to their dealership. I’m not a person who settles for anything, and don’t appreciate this sales person being rude!

Li
Review №77

I contacted Chris Sims to purchase a used car and gave him my budget and timeline. After looking up several cars online, I asked him for his opinion. He gave me recommendations and suggested a few others as well. I adjusted my budget slightly based on those recommendations and ended up with a great 2012 Toyota Camry.I love working with Chris because I know he cares about his customers. If he tells me hes found a car, I know he has checked it out and stands behind its quality. He goes above and beyond to make sure his customers are happy with their purchase. He has now sold my family three cars and we have been satisfied with all of them. I have been to other dealerships, but keep coming back to Don Wood Toyota specifically because of Chris Sims!

De
Review №78

Steve Coon never fails to surprise me with his courteous attention, ease of transaction, and high quality service. I never worry about if I will get a great deal because he always comes through for us. Always a joy to see him, and he has our loyalty.

HM
Review №79

My experiences with Don Wood Toyotas service dept. has been excellent.Carl and other team members are excellent to deal with. Great service and friendly. Recommend highly.Nik Wenzel

Ch
Review №80

Very nice and helpful!

Ro
Review №81

They sent out a flyer. The one I received indicated I had won $1,000. I had NOT won $1,000. If I visited the dealership, I had won ONLY a chance to win something. After looking on the internet, many consider this no more than a scam, and I, too, think its a scam. Yes, there is a slight possibility I might win a dollar or two and a far less likely chance I would $1,000 (similar to ones chance of winning the national lottery while winning less money). And, yes, I consider this misleading, a fraud and possibly illegal.

St
Review №82

Amazing service!!! Broke down in the middle of the night and got towed to this dealership. Called and spoke with Rick the next morning to explain my situation. He was very helpful and my repairs were even under what I budgeted! If I could give 6 stars I would, the staff went above and beyond which for a smooth experience!!!

He
Review №83

Carl the service manager is a Ten star. He has never failed in his politeness and helpfulness in the 20 years that I have been coming there. I tell people that Don Wood Toyota is a great investment for car and service.

Ch
Review №84

THIS DEALERSHIP SCAMMED ME ON THE PURCHASE OF A 2012 CHEVY EQUINOX AND CONCEALED MAJOR ENGINE ISSUES IN ORDER TO GET THE SALE. NOT TO MENTION WE PAID WAY MORE THAN THE CAR WAS WORTH! THEY KNEW OUR SITUATION WAS DESPERATE AND WE NEEDED A VEHICLE THAT DAY WHICH THEY TOOK TO THEIR FULL ADVANTAGE! ONLY GOT 10 MILES DOWN THE ROAD THE DAY WE BOUGHT IT AND THE CHECK ENGINE LIGHT CAME ON AND IT WAS PULLING MULTIPLE TROUBLE CODES! THE DEALER HAD ALREADY CLOSED AT THAT POINT SO I CALLED THEM FIRST THING THE NEXT MORNING AND THEY REFUSED TO DO ANYTHING TO HELP US! THEY UNHOOKED THE BATTERY TO MAKE THE CHECK ENGINE LIGHT GO AWAY AND TO CONCEAL THE MAJOR ISSUES THE CAR WAS HAVING! CHECKED THE OIL 2 DAYS AFTER WE GOT IT BECAUSE THE MOTOR SOUNDED LIKE A DIESEL ENGINE AND WAS KNOCKING! COME TO FIND IT WAS COMPLETELY BONE DRY ON OIL! LITTLE DID I KNOW THE CAR WOULD CONTINUE TO DRINK OIL WE WERE PUTTING 4 QUARTS IN IT EVERY 1000 MILES! WE ONLY GOT TO DRIVE THE CAR FOR 4500 MILES AND GOT THE OIL CHANGED ONE TIME AS SPECIFIED BY MANUFACTURER. OVER THE COURSE OF THE 4500 MILES WE PUT OVER 30 QUARTS OF OIL IN IT! THEN FINALLY IT HAD CONSUMED SO MUCH OIL THAT THE TIMING CHAIN JUMPED TIME AND RUINED THE ENTIRE MOTOR. DON WOOD TOLD ME I HAD TO PURCHASE A SERVICE CONTRACT THRU WYNNS PLUS OR I WOULDNT BE ELIGIBLE FOR FINANCING WHEN THE MOTOR FAILED COMPLETEY I THOUGHT THIS SERVICE CONTRACT THEY MADE ME GET AND COST ME ALMOST $1800 MORE WOULD PAY FOR THE FAILURE BUT NOPE AFTER A MONTH OF GOING BACK AND FORTH THEY REFUSED TO PAY FOR THE MOTOR REPLACEMENT! $6000 IT COST ME TO REPLACE THE ENGINE AND NOW IT STILL NEEDS ANOTHER $1300 IN WORK (our payoff is still $7500 and its not even worth $3k now) OUR LOCAL DEALERSHIP SERVICE MANAGER SAID THE MOTOR HAD ALREADY ENDURED SIGNIFICANT DAMAGE WHEN I TOOK IT IN 2 DAYS AFTER I PURCHASED IT FROM DON WOOD! WHICH AGAIN PROVED THEY SOLD ME A VEHICLE AND CONCEALED THE ENGINE PROBLEMS! I AM NOW WORKING WITH A DEALERSHIP FRAUD LAWYER DON WOOD WILL PAY FOR THEIR SCAMMING FRAUDULENT WAYS!

Br
Review №85

Just hit 100,000 and wanted to start doing some regular high mileage maintenance along with the standard oil change. The service team at Don Wood again did an excellent job. Carl is notably extremely knowledgeable and always is fair and forward with consulting what to do first and what can wait!

Ca
Review №86

Don Woods in Athens, Ohio is an excellent place to buy a car. I have purchased two brand-new Toyota vehicles from them. They have excellent customer service and the finance and service departments were very helpful too!

Sh
Review №87

Very good buying experience with Don Wood Toyota. Basically, I gave an offer for a car I like to buy and they gave an offer to my trade in. They got the car for me in a week and I bought it. Deal done. Also after sales service was excellent. The sales person I dealt with are David Bee (internet sales) and Steve Coon (on site sales). Very nice people.

ga
Review №88

I have been dealing with Don Wood (no relation) for about 23 years having purchased several new vehicles The sales and service staff is great and I have never been even slightly dissatisfied. That is what keeps me coming back.Suffered from more squirrel damage to my 4Runner. Carl (and Rick) in service are great at getting my car fixed quickly. I am really happy with the service.

St
Review №89

This place is awesome...

br
Review №90

It all started when I found the Toyota Sequoia online through Car Gurus. I sent an email to the online sales rep Bob Crook who was very responsive and helpful. I told them I was looking to stop by their dealership and take a look at this vehicle at a named timed and when we arrived the vehicle was already started and ready to go. These people were super in customer service, I showed up on crutches from a recent knee surgery and they did everything they could to make it easier on me like pulling the vehicle right up to the door for me to take a test ride. When we returned they has the service manager Rick come out and answer all of our questions. Rick is super knowledgeable about his Vehicles and made service recommendations for our used vehicle to help ensure we have a quality, long lasting, and dependable vehicle. Don Wood Toyota is a Top Notch Dealership. I plan to buy my next Toyota there and would recommend this dealership to anyone looking to purchase your next Toyota. They have a phenomenal sales and service staff that will definitely take great care of you.Thank You,Brad Maston

ad
Review №91

The staff was very friendly. It was a good experience all round.

ka
Review №92

Amazing costumer service! Purchased my vehicle with complete satisfaction.

Da
Review №93

Great service

Wa
Review №94

Service performance was outstanding. On time. My Tacoma drives like a new truck. Strongly recommend Don Wood Toyota for regular service and maintenance of Toyota Tacomas.

So
Review №95

Chis was excellent. He was courteous, prompt, knowledgeable, and friendly. I visited him in several different times to choose a new Toyota. Every times, he greeted me with smile. He helped me choose the right Toyota vehicle by telling me his experience on different Toyota models. He even changed his work schedule to accommodate my needs. I was extremely satisfied with the way that Chris helped me purchase my new Camry.

Ja
Review №96

Carl in service was very polite and knowledgeable. I have no problem at all going back for the excellent service.

Ca
Review №97

Great and friendly service!

Ch
Review №98

Just got a used Toyota not long ago and been having it serviced now a few times at the service department in Athens. Very professional and friendly staff! Fair prices for a dealership but you know it’s done right!

4h
Review №99

Been servicing my 2010 Rav 4 for 4 years now. The service guys always schedule appointments timely, get the job done timely and as stated. Only ever had one call back and they got me in without hesitation and took care of the problem immediately. They arent going to be the least expensive but you can count on honesty, professional technicians trained in Toyota vehicles, use of quality parts, do what they say going to do and stand behind what they do. Carl, Rick and technicians should make Don Wood proud.

be
Review №100

Great service with knowledge of all things Toyota!

Information
86 Photos
100 Comments
4.6 Rating
  • Address:900 E State St, Athens, OH 45701, United States
  • Site:http://donwoodtoyota.com/
  • Phone:+1 740-593-6641
Categories
  • Auto body shop
  • Car dealer
  • Auto parts store
  • Auto repair shop
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–7PM
  • Saturday:7:30AM–7PM
  • Sunday:7:30AM–6PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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