Very easy to communicate with, car was done in the time I was given. Very nice and professional employees. Headache free

I will never use this company again. They give false and misleading information about the status of their repairs, and then tell you it is not their fault that the information provided was in fact a lie. Also, it seems that they give estimates for repair work with no real intention of meeting the schedule because once they have your car, you have no choice but to let them finish.I was told my car repair would take 30 days. I received regular text messages (every other day) telling me the repairs were progressing on schedule. The day the repairs were supposed to be finished I received a text message saying the car was just in the final stages of inspection and paperwork and would be available for pick up later that day. Then at 3:30 that afternoon I finally heard from them and they informed me that they were still missing some parts for my car and it would be another 10 days. I reluctantly waited 10 more days because I didn’t have any other choice. On the 10th day, they called to tell me yet again they didn’t have the part, and this time they had no estimate on when the repairs would be complete.I know supply chain issues are real right now, but it is completely unacceptable to be lied to repeatedly.

Good communication, work was done on time. Hood has a minor dent they say they will fix in 2 weeks (need time for paint to cure). There are a few chips in the rear that I don’t believe were there when I brought the car in. They couldn’t confirm (pictures) they were there before they took possession of my car but also don’t want to take responsibility for them.

After another body shop couldn’t find the issue. Ideal advisor found issue and corrected the problem. My car drives well and I am grateful to the team. I will recommend to my friends and family.

Every single person I talked to and dealt with at this location was so friendly and professional. They were also very accommodating and were able to fit me as soon as possible into their busy schedules. They updated me on the car status every step of the way. My car looks great and if something comes up the warranty policy should cover it. Highly recommend this place!

I highly advise you to not bring your vehicle here. I was reversed into and hit and was given the option to come here by Progressive. I chose this shop because their most recent reviews were good but I should have paid attention to their older reviews as they were more accurate. They assembled the car back together in about a week. When I got my car, I immediately noticed the small particles underneath the clear coat, mostly on the BRAND NEW bumper. There were some on the hood as well as over spray. I asked them to fix it and they were nice about it and brought it back in and told me to keep the rental, however, the guy who came out for the car had a nasty attitude because my car was coming back in, or so it seemed. A couple days later, my car was completed, I went after work in the evening and still noticed some things under the clear coat on the hood and the overspray had never been taken care of. I told Darren, he was nice about it and said to give them about 20 minutes and they would try to get it out. They brought it out and it was all still there. Darren started to sound frustrated and said that if they did anything more, it would mess up the paint. I said fine and left with the car. The next day, I noticed (since it was sunny out) my whole hood had buff marks all over underneath the clear coat. I reported back to the insurance and Car Star. I called everyday over a span of 3-4 days and kept getting the run around, on the 3rd or 4th day, Sarah answered and said she would get me taken care of. I had to take more time off work and bring it in. Jennifer met me outside with a roll of blue tape and marked all of my concerns, which were not there when I originally brought my 2 month old car in. I got it back a few days later, picked it up after work and I still noticed things under the clear coat but most of my concerns were taken care of. I was willing to let those go since my hood had looked a lot better. I was able to still catch the sun out, parked my car and inspected it, I noticed that a small area of my driver door had weird matte patches and that there was some kind of tape residue under the clear coat next to my windshield. I told Jennifer about it and she basically said that they didnt touch my door. I know that it wasnt there when I brought my car in even the last time I was there. I was fed up. I had been nice this whole time allowing them to fix their mistakes but with my car continuously kept coming out with more errors, I was upset. My car is brand new. They claim that there was dents on my hood from rocks and even claimed to of fixed one. I was appreciative but found it hard to believe. Ive NEVER seen any dents on the hood from rocks. I get it, the roads suck in Denver, but obviously, Ive been really good at noticing the smallest things. Aside from that, I wrote in a long email to Wayne the manager, the two owners and Jennifer to show the pictures of my areas of concern still. I didnt receive anything back. I called Progressive and told them what was going on. I then called Carstar and asked for Wayne. He hardly took any ownership and had excuses galore. He blamed the microfiber cloth I used to wipe off dust to look for imperfections of their work. He also said my hood had multiple dents from rocks, which I never saw prior to bringing my car in, Jennifer had only mentioned one. I still see no dents, only the small particles under the clear coat that look like dents almost but if you rub your finger over, you can tell its something under the clear coat as it bumps up. I was very nice throughout the whole process and gave them chance after chance. Wayne did offer me to bring the car back so he can look at it and said I was welcomed to take it to another location. I refused his offer. They shouldnt be paid for making the exterior of my car look awful. Ive never been so upset. They charge the insurance to cover for overspray and still get overspray all over my windshield which Jennifer pointed out and on the sides of my hood. The assembly looked fine, but everything else looked bad. Heres a few pix.

Quality location. Had my info readily available when I needed to call them. Completed the job on time. Looks great.

This place kept me updated on the status of the repairs on my car. I never had to call them, they called me. The repairs that they did looks original to the car. You cant tell that the car had ever been wrecked. You cant tell that there is a repair in that area. This was all done in a timely manner. And the work is fully warranted. I highly recommend this shop.

They will make your car like new again!!You wont even be able to notice your car was ever wrecked!Best place!

Doesnt return phone calls. No communication at all. Ended up picking up my truck and taking business somewhere else

Great company. Phenomenal service. Punctual. Great people with great attitudes. All around fantastic experience I would recommend this location to anybody who needs service. God bless thank you for a great job

I brought my vehicle in for vandalism repairs & employees were clear, consise & efficient. The office was attractive & clean. Kudos!

Carstar recently repaired some hail damage on our car. Every employee I interacted with was courteous, professional, punctual, and kind. I was beyond impressed with their level of communication–they updated us with the status of the car every day. Such a great place! Thank you, Carstar!

Chris and the rest of the staff did a wonderful job on my car that was sandblasted in a dirt storm. The repair ended up being more extensive than we thought and my car was good as new when I picked it up. I couldn’t be happier with the business and impressed with the quality of the work. I highly recommend!

⭐️⭐️⭐️⭐️⭐️ HIGHLY RECOMMENDEDWanted to say thank to everyone here for making a less than pleasant situation bearable. My car was hit in a parking lot by a snow plow. It had major damage to the passenger side. They went above and behind to get insurance claim adjusted, handled all payments, and even kept me up to date with daily texts. My car was returned with quality work and even cleaned. To Sarah and everyone else, You guys are AMAZING.

Amazing job! They were incredible at keeping us updated with the progress and consistently said our bodywork would be completed on the same day...which it was. They also worked directly with our insurance company. My husband said the work was perfect, We couldn’t have been more pleased. Thank you, Carstar!

Super professional, kept me up to date on the status of the repair, and the repair looks great.

Very. Nice up front? Well done?

They replaced my rear bumper, painted it, and did some other minor body work on my Tacoma. I’m happy with the work performed, quality looks good, truck looks great, and everything is back to normal. Chris Martinez stayed in contact throughout the process for status updates and was super nice and professional.

100% satisfaction. Exceptional customer service, communicated progress of the vehicle, cost were spot on was like new when complete and the turn around time was great. Highly recommended!

This place is a joke. My vehicle looks horrible. There is now missing pieces of my vehicle and areas that should not have been touched are not working now. Or dont shut properly. I do not recommend using this place. Also informed my insurance company of this and they will no longer be using them due to so many complaints. Horrible customer service!!!!

Awesome autobody repair.Professional, efficient with reasonabe priced repairs!

They took my truck in quickly and completed the work quickly and did a great job.

Friendly, excellent service. Had a fender bender repaired on my Toyota Tundra. The work was high quality, completed on time and the cost was very reasonable and exactly as quoted. I couldn’t be happier!

Great customer service, flexible with my work schedule, and excellent job on vehicle repairs! VERY pleased overall!

Very helpful, knowledgeable, and friendly customer service.

Our car was hit in the parking lot and had dent on the right rear end, we came to this location for repair and they did thorough check and fixed the issues. Now car looks really good. Appreciate their work. Special thanks to Chris for working and providing exceptional service.

I took my daughters car to this repair shop because my insurance co normally works with them. And nothing really was wrong with the repair or the way it was handled. The work looks good and was done within the time frame they said it would (7-8 days). I picked up the car on 9/15. Thats when the problems started. They had to swap out one of the front tires to replace the damaged rim which was part of the estimate. In June 2017 i purchased 4 new tires for the car (see attachment). When i got the car back there were 2 different tires on the front of the car?? They were clearly worn and not the same tread pattern as the new back tires. I showed the manager who brought her mechanic to look at tires and he agreed they were not the same tires as the new back ones. We also looked at the original photos from the quote that showed a new tire on the front. They were clearly different. At that point both the manager and the mechanic started to back peddle and make as many excuses as you can think of. Ive attached photos for you to decide. In the pictures you will see the new tires and used ones. I took the car to Tires Plus where i bought the tires and they said they are definitely different and there is no way the tires could have worn that quickly (2300 miles). I sent picture to my Ins company and they agreed the tires are different. They are coming out to look for them selves too look so i will update. Im not sure what happened here but this auto body company is not trust worthy.Update 10/30/17 The owner is a liar, Esurance did come out and looked at the tires the body shop gave me, and he could clearly see that they were different than the new tires in the body shops original estimate pictures. Esurance did replace my tires because they felt the body shop had pulled something, otherwise they would have told me to take a hike...

They were good with keeping me updated and sent emails with progress.

They where very perfessional and quick ..... the energy was good and I felt well taken care of ....thanks again

Fantastic, even got the car done earlier than estimated. Car looks great - they communicated with insurance & their pricing was very fair. Will happily recommend them to anyone else! Great shop!!

A reliable and honest body shop

Ive never been involved in an accident and the employees at the Arvada location walked me through every step to get my car repaired. Customer service at its finest. My vehicle was ready almost a week before it was supposed to be which I appreciate so much. Beth, Chris, and Crystal you guys are great. Thank you so much for your help.

These guys were experienced, prompt, and professional. They were very helpful in providing information, helping me along in my insurance claim process, and exceeded my expectations in every area.

They were wonderful, very pleasant. The woman who helped me was very accommodating with helping me with my twins. They went the extra mile in my eyes thank you !

Friendly and very professional. They are quick and perfect. Love those people.

Carstar perform some repairs on my vehicle and it turned out great. They were very informative and provided status updates on the repair.

I used Star Auto after a minor car accident. They were great to communicate, professional, timely and even helped me return my rental car after I picked up my car. I think what really did it for me was that they detailed my car too. Picking up my car was a relief and I’m grateful they took extra care and time. Hopefully I won’t need them again, but I was impressed and grateful for their service.

I found at Ideal CARSTAR Arvada Auto Body a team of people who made me feel like a valued customer and as part of their families, they helped me solve a serious problem with my truck. His work is so professional and his customer service was incredible. It is the first option

I had a good experience with CarStar in Arvada. My car repair was done quicker than estimated, result looks great! I especially appreciate no hassle experience with the rental car. I picked up the car at the repair shop, quick electronic signatures, and I was on my way. Dropping the rental car off at the repair shop was a breeze. These guys have it figured out for a no hassle experience. I recommend this shop!

CarStar in Arvada was wonderful to work with! Dealing wtth a frustrating insurance situation and CarStar staff was so helpful! Beth and the office staff are amazing and handled things so efficiently and professionally! Highly recommended if you are looking for a body shop in the area! Thank you for a great experience!

Just got my Ford Escape back today and everything went really well. Excellent communication throughout the process and the work was exceptional and done quickly. Very happy with the entire process and my SUV looks awesome. I would definitely recommend this shop for your service needs.

The folks over here are amazing. We were in need of our vehicle and they were able to finish up the work early. And the car looks great! I don’t remember the last time I dealt with such great customer service anywhere. Highly recommend!

Great Service! Great Work!

Carstar Ideal Arvada exceeded expectations. They completed the car in a reasonable amount of time, kept me informed along the way and made it very easy for me to pick up my car after hours. They even let me leave the rental car at their office and took care of getting the rental car back. That was unbelievable! In 20+ years of driving, Ive had a few other times when I needed to use an auto body shop and no experience could measure up to this one.

They are amazing to work with. Beth and Crystal walked me through the front end process quickly and efficiently. The bodywork was completed on time, actually 2 days early from the estimated timelines. The team is friendly and courteous through the end to end process. They actually care about you and your well being. The end result looks fantastic! Thank you so much!

Would not use I was very clear that I needed a estimate for my rims before they do anything to my carNot sure why you would think a this rim doesnt need replaced its less then 6 months old and scratched

Carstar was very prompt in getting my car repaired. They did a great job and the staff was excellent! I would definitely recommend them

After over 45 years without any tickets or accidents I managed to back into a tree on my mountain property. I was totally embarrassed and at a loss as to what I needed to do to get it fixed ASAP. I called Jenni Carey at Hartford and she advised me that I could use any body shop I was comfortable with. I told her I didn’t know and wanted one that they have worked with and has a good reputation. She suggested Ideal CARSTAR at 60th & Sheridan.I couldn’t have picked a better body shop! They were very professional, fast and friendly. Their work is impeccable! I would not have any problem referring them if ever asked. They deserve more than 5 ⭐️s!!

Super awesome people. Did a great job!

Had body work done due to accident. Beth, Crystal, and all the rest, were very helpful, accommodating, and professional. Gave us updates when needed and delivered the truck before estimated date. Work was perfect! Thanks you guys.

Was referred here by AllState after my car was damaged in a minor accident. The folks were pros throughout the whole process and kept me informed of everything. Car looks like new and they handled all the insurance stuff as well. Hoping i dont have to go back, but if i do, i know they will handle the situation.

Took them a couple weeks to replace my door but it looks fantastic. Customer service was quick and speedy and more in forthcoming with the repairs that they did to the side of my car and what they replaced and what they removed They painted the inside of my doors. And they faded the paint correctly. I should know my Uncle does body work for a living I went here because he was unavailable and this is a very good body shop to go to

Excellent body repair shop. Always do quality work. Professional, courteous and always on time. Highly recommend.

They repaired my car sooner than expected and they even washed it! It was returned to me super clean with everything fixed. The employees are very nice and made me feel good about the whole experience. Definitely recommend!

Not enough good things to say about this Carstar location. Great quality work. Krystal was a pleasure to work with, very professional and super easy to work with. Highly recommend

Repair was perfect...cant tell that the part isn toriginal to the car.

Nope you did the repairs on my car. And I had to come back multiple times because of the human error done by your team.My name does not reflect who I am. I was even challenged for something done by your team. Saying I brought it in that way. Luckily you took photos proving yourself wrong.

Chris tookgood care of me...collision repairs on my 20 yo truck look good as new...perfect paint match...highly recommend Carstar Arvada...Good people snd great work...

Ideal CarStar in Arvada did an amazing job repairing my car after a collision with front end damage. They worked seamlessly with the insurance company and rental car company. The car looks like new! Thanks, CarStar!

I give CARSTAR 5 stars because I have worked with a lot of mechanics and repair shops in my life and they were friendly, efficient and professional! I recommend anyone needing repairs to call CARSTAR if you’re looking for an honest, professional, business

Great job of keeping me updated on vehicles progress. Am very pleased with the final product.

I have taken my vehicle here on several different occasions. They do excellent work that is guaranteed. This last visit was actually to fix a job done by another repair shop. I like the fact that the staff is friendly and the waiting area is always clean. I get text messages that keep me me updated and they are always completed on time (this time, it was actually a day earlier). No one wants to have an accident but if you do, I would recommend Ideal Car Star without hesitation.(The Arvada location).

Beth and Chris were not only polite but professional. They have me regular updates on my car and even worked through a difficult claim. The work came out amazing and I could not be more satisfied. They even sanitized and detailed my car. Thank you all!

I am beyond grateful that I choose to go to Car Star Arvada!! Chris is amazing an went above an beyond to fix everything on my vehicle. There timing was extremely prompt. There communication skills where very attentive, and they kept me up to date on my vehicle at all times. I never was left wondering anything.There work is impeccable!! An I would recommend everyone going to Chris! Soo happy!!!!

So nice and made everything easy for me. Little odd that they make you drop your car off with a full tank of gas.

I’m very impressed with both the work on my car and their customer service. My car looks brand new and Chris was awesome at giving me updates every few days. Hopefully I won’t need them again, but I will absolutely go back if I ever do.

Great place! Very friendly and super fast service!! Very honest. Wish I could come here for every repair.

I had a a misaligned tailgate on the back of my vehicle, due to someonehitting the back of my car in a parking lot. The tailgate would occasionally pop open without warning. It was easy to see that it was crooked. Carstar fixed it in a few hours, and explained what they did. It looks great, and closes properly now. Carstar has my highest recommendation.

Very and and very detailed they explained everything everything so that I didnt get extra charges.

They were very professional and timely! Fixed my Truck in a quick and timely manner, even before the deadline! Very kind and caring people got the job done and communication was top notch! Thank you CARSTAR!

I had SUCH an incredible experience at Carstar Arvada. From start to finish, they made everything manageable, seamless, and positive for me.My insurance was not communicative with me during all of this, but Carstar worked with me to make sure things went smoothly. Since I was out of state when they needed to bring my car in, they picked my car up from my apartment building and brought it in themselves, which made things SO much easier and completely took the stress off things for me. They were then able to work on my car while I was quarantined at home in California. Furthermore, they communicated with me throughout the ENTIRE repair process, sending me updates almost daily. Lastly, when I picked my car up, it looked brand new! All of the repairs were done beautifully and each piece looks amazing. I could not have asked for a better experience and will definitely be returning (if need be, hopefully not) and also recommending to others! Cant thank you guys enough.

They were very caring and understanding and Beth went above and beyond to help me.

Great guys! It was super quick and easy and my car looks great! I really like that if there is anything wrong with the work or parts they worked on, you can bring it back and they’ll fix it! Definitely will use them again if needed!

We had a great experience and were very well taken care of ! They went out of their way to make sure we were happy with our repairs!

Carstar did a great job on fixing my car - it looks terrific. They also did a terrific job making the process easy. I was able to pick up and drop off my rental car at their location, they handled all the details. They kept me posted on the timing of the repair, it was done on the date they estimated. It was a very positive experience - thank you!

Ideal Carstar towed our car and had it fixed within a couple of days. I will most definitely use them again and refer them to my family and friends.

Ill never give this company my business - they waited until I had already dropped off my vehicle and returned home to call me and tell me there was a mistake on my original estimate (at the fault of their own) and that Id now need to pay $300+ extra for simply painting a bumper. Fees were added for Covid-19 cleaning fees which we were never informed of... not even when we were there in person to drop off the car. TOTAL scam. I immediately picked up my vehicle and asked if the car had been sanitized, to which they responded yes and it was clear the car was never cleaned. Highly unprofessional and I will never bring another vehicle to this shop again.

Ideal Carstar was awesome! Chris Martinez was very professional and he went above and beyond to make sure the car repair experience was pleasant. I received very frequent updates about the progress of the car. Thank You Chris!

I called Carstar On a Wednesday for an estimate on damages to my Honda CRV fully expecting to wait 2 weeks for an appointment, to my surprise they scheduled me in 2 days later. They sent an estimate the same day along with an okay from the insurance to do the repair. I again expected a 2 or 3 week wait for the repair to be scheduled and again to my surprise they fit me in on Monday and had repairs complete by Friday. They did a fantastic job and returned my car to me looking brand new. I would highly recommend Carstar to anyone needing body and paint repairs. I will definitely use them again. Everyone I dealt with was extremely courteous and professional.

Kat McNutt was incredible and very knowledgeable on all aspects of the cars as well as going out of her way to find a car loan with better rates than I had found on my own with the help of her colleague, Rob. Kat and Rob made the process extremely easy and enjoyable. They made it a zero pressure purchase with full transparency. Ask for Kat!

Great responsive company good service and friendly staff. Thanks fornthe help with my H3

They did amazing! Perfect communication!

Great service! Cameron went above and beyond expectations to take care of us in many ways. Very personable and understanding. The finished work looked great. I would definitely recommend using them for auto body work.

They just replaced my bumper and they were great. Timing was perfect and they were very professional. Could not be more satisfied

Beth was very helpful and kind. She made a difficult situation easy. Thank you

Great job, completed ahead of schedule. Crystal stayed in touch with us and very professional. Thank you Carstar

They are very friendly. They keep you up dated on the progress of your vehicle . When our truck was all done it looked brand new again . They detail everything in and out . This is a company that truly cares about you. I would recommend them to everyone who needs car repairs.

Really felt like each individual knew their job well. Great at explaining the process and took care of all insurance issues.

David the estimator was great!

The best body shop ANYWHERE!! They rock when it comes to car repairs!! They cleaned inside and out! Nice job!

Great from start to finish, kept me updating through the whole process. The staff are great people, who you can tell really care!

This is the second time I have used Ideal Carstar. Obviously it was not my preference to have to bring my truck in for bodywork two times in a year. However both times they’ve delivered on time, they’ve done a perfect job, and Kyle did a very good job of keeping me appraised of the progress. Obviously I don’t want to have to see them again but if I need repairs I will go back .

Thanks for doing a great repair job on my car. Very professional people and awesome service. Kept me well informed on the progress of my repair. Finished two days early. Highly recommend these guys.

Its is the 3rd time I have used car star for my vehicles, and they have always taken care of me. They are professional and personal. Will never take my cars anywhere else. Thank you for everything.

Very professional staff. I was kept up to date on everything with my vehicle. The mechanics were very thorough and made sure all inspections passed. They even dealt with my insurance company and made sure everything was covered in the claim. I have a rare color on my car and they matched it perfectly!! I will take every vehicle I ever need work on there.

Will give them a 5star rating on workmanship but just kind of expected more for being a loyal very loyal customer never able to speak to the owner all I get is management said this or that maybe this is one way to actually get the owner to reach out to me...oh and I can’t even get a copy of my estimate after taking my vehicles to this place for all repairs ever needed over 6 times with my vehicles never had them not want to give me a copy of the estimate

Always a pleasure doing business w/ CARSTAR Arvada Auto Body, most pleasant group of people. Accomodating, return my vehicle cleaner (inside and out!) than when I brought it in. Auto body work always the best, I never have to worry about the quality of work they do.Thank you CARSTAR Arvada !!

They have been very helpful during all of this process

From start to finish everyone at CarStar was kind and helpful!