Would not recommend this place. We got a 2017 dodge journey. Everything is breaking apart we already spend almost $1200 try to fix whats broken but its still giving us problems. Windows not rolling down. Seatbelts are broken and lots more. Dont come to this place. Very disappointed with this place.

Larry Hodges was very informative helpful and patient with us. He got me in what I wanted with no problems. If you looking for a good deal please go see Larry. He will have you right, he listens to you as a customer. Thank you so much I really appreciate your time and expertise.

Andrew Martinez and the owner David were very nice. I left the dealership very happy and pleased. After car searching for 3weeks I was able to come here and drive off in something worth paying for. Thank you guys so much for understanding me and helping me along the way. If you are in need of a vehicle. Please shop here!

Stay away, I got a new job so I was late on payment twice but right after I got caught up and was paying a day early again the car started having issues, I had to spend the money that would have been for the note to fix electrical issues, alternator and battery and this is my 3rd month into having the car and there are still other issues with the car that have to be fixed so it put me back behind again, They showed no care about it. All they care about is getting you in a car racked with high interest rate and getting your money rather if the car is running or not. They keep it running long enough to get you off the lot then after that it doesnt matter whats wrong with it. Definitely will be letting it go back soon.

Andrew was professional and made sure I got what I was looking for he took to a couple different lots until I got something I was happy with. Nice new cars, super reasonable down payments, and professional down to earth staff. 10/10 highly recommended.

I have had a vehicle through it MEI Auto for full year before it was totaled. I was always on time and if I were to be late, always had an open line of communication. From the beginning of October, I lost my debit card that I normally pay my note. And for some reason the bank that I got my card through ( online only account) decided to severely delay replacing my debit card. The ting is, without my debit card, I can only play with my checking account information. Of course, MEI Auto doesn’t take this form of payment because who ever heard of ACH?Since they refused to take my payment in that form for four days, they turn my car off. Payment was due Monday and today is Friday. I spoke with my “account manager” Ty who handles my account and he said he had “absolutely no power to turn my car back on without payment” because I’m so far behind, right? MEI Auto should update their systems to take a check in case a debit/credit card is unavailable. Highly inconvenient to get your car turned off because your car company refuses to acknowledge checks are a form of monetary in this country. Two thumbs down MEI.

If I could give a zero, I would! This car dealership is a rip off! Dont buy here! You will be paying on your care forever! You pay interest on the note for the life of the loan. When you buy the car they tell you your interest upfront and total cost, but after they get you in the car, its a different ball ball game! Stay far away. If you really need a place to go, go see Shiloh at Huntsville Toyota or hell, go see Clay Cooley!

Larry Hodges was very helpful and kind and very patient with us. All while helping me he was able to assist with 2 other car buyers. Very thankful to drive off and something nice and in my budget

Elmer was such a big and made sure I got into a car I was comfortable with and LOVED!!! He is an example of going above and beyond for his customer. Go to Elmer and I PROMISE you won’t be disappointed and he made it quick where we were in and out

Ask for Andrew!! He will make sure you will leave in a car you want guaranteed. He made sure he answered all of my questions and made me feel comfortable with the transaction. Best place to get approved for a car.

Called about a vehicle shown on the website, submitted application, salesman calls and says he will get everything processed and call me back.. Never heard a word. I called again, no one knows who has my information.I get a text from this same dealer asking if Im still interested, and again, no one calls or replies..Typical shady car dealer!

I have been working with Lon for a couple weeks. We always had good conversation and he always kept me updated on what vehicles they had on each lot. After a week of talking finally got the deal done and made the purchase.

My son purchased a car from them 2 months, the car was in the shop 1 month after he got, they fixed it and a month later the engine catches on fire. Now they want my son to give them 500 more dollars calling it a insurance deductible for the lemon that he purchased! If i could give this place a 0 rating I would. This place is selling lemons to people and robbing them for it. wonder if a attorney can help us out with this? any recommendations!

Andrew was very patient and helpful. He made sure I got the car within my budget. I will definitely recommend his services!Kaikeithia Taylor

They have horrible customer service the woman who I deal with was very unprofessional. I have had a car with them for over three years now that I have switched jobs, they constantly harass me by phone through email saying that my car payment is late. Threatening to turn my car off when it’s been on time. When I reached out to someone above the lady that was helping me she was unprofessional as well. Save yourself some time and energy $500 down does not pay for Years of dealing with a company who doesn’t appreciate you as a customer and constantly harasses you.I would recommend this car company to my worst enemy! Complete waste

Andrew Martinez was very helpful and made sure we got all the information we needed, ended up leaving with a car and were thankful .

Just purchased a Acura ILX from here and i gotta tell you, the process was seamless! Andrew is the MAN!!! He made sure i drove off in something i would love and can be stylish in as well. Also the finance dept was easy, Melvin made sure i understood everything before driving away.. Not to mention he was hilarious!!😀😂 and the chick w the dreads n Jordans told me to mention her as well💪🏾🔥Get your next Car Here n ask for Andrew.. He will get you in a CAR!!! THANKS GUYS!KERRY R.

I would recommend anyone who goes to this facility deals with Andrew he will do his best to get you in what you want.

Has a great experience with Londarious! He helped me get into a great car. Come shop!

This dealership changed my LIFE! Andrew is the car salesman who found 2 cars for me to buy for an affordable rate. He blessed my family and me. Were able to get to work, school & clinics for disability assistance. Andrew should be promoted to become co-manager of this dealership.

Elmer Zelaya was a good person made sure I didnt leave into I was in a car and I will let people know about Auto Max they work with u and they good people

Andrew is the go to guy, he listens to what you’re looking for in a vehicle and works hard to get you all the information you need, also works hard to get you into the vehicle you want.

These guys are great Lonnie and Darius !!! help me get into a 2015 Nissan Altima with no hassle an no long wait . Great Customer Service.

Bottom of my car falling off. Sold me a rusty vehicle. Wish I never bought my vehicle from here. Would not recommend

Thanks to Andrew Martinez at auto max I’ve had a successful venture looking for my car I’ve been through a whirlwind but when I got here I was greeted kindly and Mr.Martinez assured me that I was going to be approved he also found a vehicle that fits me and my job needs for a really good price I just want to say Thanks Andrew I’m proud to call auto max my new car home

Mr. Elmer Zelaya helped me out on my car adventure. He was such a great help and worked extremely hard to get me the vehicle that I wanted.

Place was worth going to. The employee that helped me and my husband really went above and beyond to get us a car.

This is solely for the service department. My car has been in the shop for almost two weeks. I have given time (not calling back to back) on an update. They continue to tell me 4-5 days for a diagnosis. Still no diagnosis, no rental car offer. I have been without work and answers for two weeks. Never been late on a payment EVER. They are EXTREMELY rude. I had even asked to trade the car and was denied. Most stressful and overwhelming experience ever.

We help those in need. When traditional routes arent an option, we say yes. Down payment,proof of income 3mo,proof of local residency 3yrs., State issued DL or ID and 8 references are all you need to qualify for approval. You can be riding Today!!... remember #WeGetchaRiding 703 W.Division in Arlington

Great service and knowledgeable staff including our salesman Larry and the financial manager is the second coming of Christ. Nothing but excellent work from these guys and will be getting my full size truck from here very soon thank you guys again.

We needed a truck to haul our RV, our home. Not only did Corrie get us into the truck we needed, she went beyond expectations and stayed late to make sure we could get on the road to make our next stop. Corrie is a very personable and professional Dealer. I feel like I have made a friend. I will definitely call her when we need another vehicle. She is the best!

Mr Andrew thank u sooo much on providing my family with another vehicle to assist our daily needs..Thank u Andrew Martinez..YOU ARE THE BESTTTTTTT

Great experience, made me feel at home! You need a car this is where to go!

Purchased a vehicle from Andrew on Saturday 14th, 2021. Two days later the engine light came on. I took the vehicle to get checked and found out the number 3 coil and all the spark plugs are bad. I contacted Andrew Tuesday of the following week and we agreed to bring the car in on Thursday to be fixed at 9:00am. No Andrew! 10:15 am Thursday morning 🌅. I was told that the car had an all points inspection.Not so!

My experience with Andrew was awesome. He is patient and knowledgeable, which made this experience a great one!!!!!

Great experience, they were very helpful.I was in and out with the car I wanted

These guys are trash. Do not do business with them, it will result in a negative encounter. They report falsely on credit scores and they charge stupid interest. Your 12,000$ car will turn into a 25,000$ car..They dont even lube it up for you *literally they sell a car with dirty oil, dirty interior, and dirty exterior.If you want to get it up yours, sign up and purchase a car through these guys. I promise youll regret it.

I had an awesome and fair experience. I was really taken care of by Sales Associate Darius Cox and Finance Manager Mike Smith. They made my car buying experience less stressful, personable, and worked hard to make sure I was satisfied with my purchase. I highly recommend purchasing a vehicle from MEI/Automax Arlington and make sure to ask for Sales Associate Darius Cox, although all the employees had a very pleasant disposition.

Terrible place to purchase a vehicle. I purchased a vehicle on April 11th and have been having continuous problems since I drove off the lot. The vehicle had not passed inspection when they sold it to me. The vehicle has been in the shop longer than Ive been able to drive it. They cannot work me into a different vehicle and they say they cannot return the money I put down on it or the payments Ive already made without it negatively effecting my credit. Please take caution if interested in purchasing a vehicle from this place. I do not recommend.

Outstanding customer service and they are willing to work with you to get you into a vehicle you can afford and rely on.

Elmer Zelaya was a good reviewer .. i Will recommend your service to my family and friends.. thanks for the experience

This is the place to come if youre looking for a vehicle! Michelle, you are an angel! Thank you so much for everything! As well to the manager Dave, thank you for working with us! We will be back and I am definitely recommending you to my family and friends!

They were extremely friendly, knowledgeable and informative. I knew exactly what I needed and what I wanted. They delivered on all their promises! Thank you Michelle Lewis for all of your help and patience with me.

My husband and I bought the car on the 2nd of August we said we had 1500 to put down they wanted more so we did 2000 never did they show us what we were eligible for in vehicles if we didnt like the one we test drove basically told us thats the car we had to take just not in them words also said everything that goes wrong in the vehicle is covered and our back up camera went out the 2nd day of having it i called and the person we spoke with was always out of the office and never called back pluse the man and sales rep were very rude and tried to rush us out the door thats what my experience seemed like so I look elsewhere if you need a vehicle also they sold the car without checking the fluids our transmission fluid was low and they dontLet you know when the last time the oil is changed and let you drive off the lot on empty never again will we go here if would could bring the car back and get our money we would in a heartbeat.Already spoke with yall this morning yall did nothing and offered nothingthis morning

I honestly thought I was gonna get my time wasted but Michelle did not waste my time at all! She real cool and she keep it real with you, I recommend this car lot to EVERYONE! I’m only 20 and I got approved for a 2015 Hyundai Elantra Limited!! $400 monthly and it helps your credit !! Stop what y’all doing and do business with these folks they legit! Car fax n everything . Michelle is the best and you won’t regret it !

Amazing! See Darius!!

Elmer got me in and out with a car made just for me! Extremely satisfied!

I am very satisfied with this car lot I got a 2013 Kia Forte and it has not given me any problems at all and Ive had it for 1yr now and they worked with me when nobody else would they are great friendly and I would recommend my familyand friends any day.and I am looking into getting another vehicle from them again soon.

Worst car lot I’ve ever dealt with I put down 2000$ And I haven’t had the suv a whole week and there’s been mechanical problems that should’ve been fixed before selling a customer an unreliable suv for a quick sell along with the fact that when they finally get a loaner for me it has no gas,brake light is out and has a spare on it . I do not recommend this place to anyone no urgency, time waisted

Andrew he’s the best thanks brother….

Great experience with Andrew!!! Hes the best! They really work with and help u get into a car!!. U will not leave this lot without a car! Definitely a place to go to if ur in need of a good nice reliable and affordable vehicle!!! Atmosphere was friendly and professional.

This is the second vehicle I’ve purchased with them. The process has been so fast and easy!! They always are willing to help and work with you. The managers make sure you are well taken care of. I would recommend this company to everyone needing a car!!

Andrew was absolutely great. I was very happy with the customer service with these guys. They stayed after hours, followed up and were very dedicated to helping me get into a vehicle I was happy with... WOULD RECOMMEND TO ANYONE!

Landarius and Mike S in finance were great, going to pick up a car tomorrow, great selection. I had the best experience! Great staff, beautiful new SUV. They even report to the credit bureau unlike most buy here pay here. Im in awe of the selection. Want a good car and great service, GO TO AUTOMAX!!!

Do not buy a car from this company!! It took 6 months to get license plates!! They kept loosing the paper work!! Customer service is awful!! Once you purchase a vehicle.. they do not care about helping you at all!! There are many dealerships that are very helpful to people with not so great credit scores, that will not treat you awful!! Just.Don’t.Do.It!!!!

Michelle and Melvin were great!!! Very helpful and attentive!!!!

Got a 2014 Ford Fusion with $500 and being a gig worker for a month. Andrew delivered as promised.

Thomas Jackson was amazing. He stayed late to show me vehicle after vehicle until I found the on that was perfect for me. He was patient and funny. I enjoyed my car buying experience. He brought a lot of laughter and personality to a normally tedious and exhaustingly boring process. I will definitely buy here when I am ready for my upgrade.

This company is terrible 😞 it’s a shame how they treat the customers, they fixed our engine (supposedly) and it went bad again I. Less than 6 months of them repairing it, so now that’s it down again Because of the engine I asked will they be able to put us in something different or lend us a car until this one is fixed and they said no it’s not In Your contract. These ppl are a riff off. Don’t buy from them please.

Mr. Sheldon was fast and efficient! Explained everything and made my car buying experience perfect!!!

If you need a car.. this is the place to go !! Ask for Lonnie Brown! He worked with me to get my first car in December. I loved the car & their service so much I came back to get another in February!! Thank you so much AutoMax!!

THIS IS THE WORSE PLACE ! DO NOT COME HERE, THEY PRESS PEOPLE TO DO A REVIEW BUT ONCE YOU GET IN THE CAR IT MESSES UP ! ONCE THEY GET YOUR MONEY, THEY DONT CARE WHAT ELSE HAPPENS ! They deserve 0 starts

I think she was really helpful. Because I was about to leave. But she talked me backed in and found me a real good car

So grateful to have ran across Ms. Anita today. She was so friendly, fast, and extremely funny! I was considered a very sensitive case with not too long starting my job back up after Corona shut down the massage therapy industry. The process did not take long at all, extremely grateful she caught me as I was passing through the parking lot.. definitely was not going to come in LOL. Will definitely be referring people to this great establishment. They work with sensitivities of every case! Thank you Ms. Anita & Mr. Will, I greatly appreciate you all.

Car stopped working 10 days later called them because the car has a 1 year warranty spoke with Dave he is very unprofessional he told me I keep COMPLAINING!! COMPLAINING!! it has been 6 hrs and counting the tow truck still hasn’t arrived and the mechanic side of the car place closes at 5 … DO NOT GET A CAR FROM THEM I DO NOT RECOMMEND.. I haven’t even got to pay my first car note and my car not working

I love this company for car lots. They have a very awesome squad. Michelle and Tra have been incredibly supportive. Within 1 hr before closing time, I was in and out. Blessed for having found. This carlot

Dont do it. Youve been warned. 🤷🏾‍♂

Michelle was great got me and my wife in the cars we wanted under what we wanted to spend monthly I’m definitely referring anyone I know

I love Mitchelle service she was very kind and helpful she did everything she could to get me back driving u very thankful for her service

There’s a post from Angel Moreno about a Nissan Versa I had... yes they did take care of me and put me into another car. Within 2 weeks I had a problem with a tire sensor or something like that. I called a was told to leave my car at the car lot. That was impossible because I had to get to work... now it’s been about 2 months, and my engine started shaking REALLY BAD. I tried to drive it to the service center but it wouldn’t crank anymore. I had to have tow truck take it for me. This my second car with problems! I hope and pray to god they won’t charge me an arm and a leg! Or if they put me into another one it’ll be waaay better than the last two! That’s the reason I gave 3 stars. They’ll take car if you but be aware of whatever else they put you in. TAKE YOUR OWN MECHANIC!

Andrew did an amazing job working with my down payment and got me into a car that i really like! Glad i found auto max and i will be coming back! Very great environment... They were completely fine with my kids being here as well! Andrew is very professional! Thank you so much!!!

I purchased a car here referred 2 people never got the referrals fee credited to my account as promised. I called over to speak to a rude billing representative who has no skills and continues to speak over me while speaking after pausing continuously to finish. Dont purchase here

This place is absolutely amazing. They do what they do and get you in the kind of car you want. They are not pressure people they listen to you! I would HIGHLY recommend them and when you stop by ask for Andrew or Mike and tell them Elizabeth Bennett sent you!

David was amazing and patient with helping me find my car. Great and fun environment! Would recommend if you need a car! Best place ever! 😊

The experience was quick easy get with Michelle i know she can get you going

I just want to thank my salesman Londarious B for helping me to get a good deal and made it easy filling out the paperwork. I would recommend Automax to everyone who needs a car.

Palente was a excellent help, kind and outstanding at his job. One of the best sales people I have meant. Got the car I wanted and at a great price.

She was very helpful and got me the right car for a very good price

Bought the car and before a month the transmission went out - crickets from the Managers.......do NOT buy a car here...I lost my car in a divorce. I am a designer in out-side sales in a luxury product market visiting $$$$$ homeowners. I was referred to Automax by a new co-worker. I called and spoke to Jesse the manager and he had Andrew call me. This was the best car buying experience ever...UNTIL:I have paid for my new wrap for the great car for my design business -havent had the car for a month actually on the 2/12, and Monday, March 9, 2020 the transmission went out and I was stranded on my way to work. My daughter picked me up and they did tow the car for free.But - now I cant get a manager on the phone and my sales person finally said via text Its going to be a while. Trying to nail down that response I asked if I needed to call my attorney and he said he could no longer talk to me.Its really, really bad to buy a car especially when you are single and have to be independent and this happens. Not even a month -I need my car back asap so I can get back on track - this is interrupting my business not being able to wrap my car and Ive lost a lot of income this week. I want this car - and no swapping out of vehicles as I have paid for the wrap on this one - this is insanely inconvenient.When I bought the car I told Andrew I was not in a place I could take any more hassles over a car or any delays - I got the car I picked out in one day - I was happy and on my way to a better life - now its just crickets. Mr. Owner I need my car fixed and no more BS.

Long day of car shopping, we got a deal

Great service. A little high on asking prices and definitely get your loan from somewhere else. But great selection

Very nice service

Anita H was the best sales person i have ever had. I have been in car lots alot . But Anita showed how she cares and also she knows her cars great sales person. I will introduce her to my congregation on any one who needs a car. This is the one they need to see.Pastor Reginald T. Cook Sr.

I was in doubt at first but it was the exact opposite of what I thought it would be....I was turned down soooooo many times but Auto Max showed me the impossible is possible just be honest and let them know your situation.....Big ups to DeAndre he was very professional and gave me the car I wanted with a reasonable down payment he will definitely get the job done...Can’t forget about Mike he was very direct and funny I loved every minute of my experience...Don’t get discouraged when you read a bad review everybody experience is different...I read a few reviews said they pay you to do a review well that’s not true nor am I a family member or friend I was in need of a car and I got a great deal from my down payment to my notes I’ll definitely purchase another vehicle as soon as I pay my beautiful Altima off...Thanks Auto Max

This company is the worst company that I have ever been with! There customer service is horrible from the customer reps all the way to management, specifically John Esquivel! He needs to step down from his position before he has the company facing a law suite from how he deal business. This company is the worst company to work for do business with everything. They have extra charges add late fees change due date all without confirming. They never note take anything and they don’t I repeat don’t help the customer.

She read my mind. Knew I was a Chevy girl. Put me in a very nice Malibu. Great experience from start to finish.

Highly recommended... Great atmosphere. Wonderful customer service! Friendly staff!

Worst place to get a vehicle your best bet is to keep driving dont stop .

Great experience because of Michelle and Mike! I had a DWI last year and lost my job. With this life circumstance, I voluntarily turned my truck back in to the lender. I wasn’t sure if I’d be able to get financed anytime soon. It happened today thanks to Michelle and Mike’s hard work. Thank y’all very much!

Londarious was great. Most of the experience that went smooth. The sales team is amazing. The manager on the other hand is a mess. Small mechanical problem with the car we got and was told we could take it back up there to get it fixed. We ended up taking our car back up to the dealership 3 times in the first 2 weeks of having it and the problem was never fixed. Just kept getting the run around from the manager. Seems likes he was trying to wait out our 30 days so they didnt have to actually fix the problem. Back up there today and the manager is no where to be found. Spoke to another member of the sales team and he has been such a huge help. Understands our situation and is going to make sure the problem actually gets fixed this time. Decent dealership, great sales team, willing to work with you, a little over priced but thats expected. The only problem we had was the manager.

This dealership will take advantage of you. They lied to me and took advantage of my low credit situation they told me my truck was 100%. The very next day after I bough it the leaf springs and shocks were broken the check engine light came on for an array of things which none was covered on the power train warranty I took it back and they said well you can leave it and we can take a look but it doesnt look like any of thats covered in youre powertrain warranty oh and for them to take a look was going to be 7days. and they still managed to remind me that that I need to pay my bill or Ill get repossessed. So 1 day after I bough a truck from here I was left with a $3000 repair bill Or a repossession on my record. They will con you and lie to you. And then right before you leave the dealership they try to make you give them a 5 star rating please dont use this dealership this dealership should be shut down. And I would sue if I could afford it...

My experience this evening was amazing. I was assisted by Anita H at their main location and she was friendly and down to earth from the moment I walked through the door. I was nervous about dealing with someone else because she was not the person I made my appointment with. However, that did not matter as she processed my application with ease. All you need is 1,000 down. And I got a great car. The process was a little long, but she made it easy to wait because we had a great conversation and she made time pass by easily. Thank you Auto Max and hire more employees like her!!

Worst place to buy a car PLEASE don’t waist your hard earn money on this place

My Salesperson Michelle was very nice. But after having my car barely two months Ive had to replace all four tires and now its in their service department.My real complaint is their customer service skills/ethics is horrendous! They promise to call...never do.Put me on hold...no one returns.Send me to wrong department.Theyre neglectful. They dont follow through. Its very obvious that Customer Satisfaction is NOT a core value at this location.I still dont have any information about my car because no one will either get me to the right department/location or call me back as they promise.I truly wish I had not bought a car here. Im so disappointed. These people are frustrating and very unprofessional.AUTOMAX COLLINS AND AUTOMAX PRIME ON DIVISION ESPECIALLY THE LADY NAMED KAY KAY. GHETTO SHE IS...VERY GHETTO.

I am very pleased with my purchase. My salesperson was Michelle she has a very spiritual sole and is very patient with her customers she drive me to each one of their car lots until I found something that brighten my spirit.Thank you very much if youre looking for a car go see Michelle at Auto Max in Arlington off Collins you will not be disappointed.

Michelle was AMAZING. Straight forward, honest, funny. The whole experience was pleasant. I have horrible credit due to a divorce, and my ex wife has not removed me from our previous car loan like she was supposed to, regardless they were still able to get me in a car!!! If you go in, she will do everything she can to help you! Tell her I sent you if you want! I will definitely be going back for my future cars!

Palente was super friendly and super nice. Great job. Very interactive. 😁☺️

Anita was awesome help me with every issue I had went to about seven different truck so she found the one I liked. she was very professional and her energy was amazing

Andrew my guy! You rock nothing else to say. 💪🏾💪🏾

So I take back what I originally posted . I went to them cause they got me into a cheap car . I only had it a month . The battery should not be dead . One the original questions I asked was the maintenance on the car . They said they check to see if it’s drivable . The first problem I had was the brakes . Literally a week went by from the first post which is 4 . I had to get new brakes . I understand brakes go back . But not in a week . Then the engine. A month . It all happened in a month . I don’t recommend. If I other options I wouldn’t go here . I will pay this car off and trade it in or something some where else