My eye exam was quick, efficient, and—dare I say—fun. Dakota was wonderful. Made me feel comfortable, had a great sense of humor, and was super knowledgeable. Dr. Sadler joined us via video call, which was oddly cool. Connection was crystal clear, and she could hear me even though I was double-masked. I would totally recommend this LensCrafters location for your eye exam, and these individuals especially.

Nicole from the Fox River mall location was location was absolutely fantastic.. She was phenomenal with our two-year-old and got her in glasses that fit her perfect and was patient with her while she tried them on herself and got right down to her level so that my very shy daughter was comfortable working with her.I would highly recommend anyone with infants or toddlers go here.

This is my second time at Lens Crafters and I have finally found an eye doctor I feel comfortable with. My total experience from start with the doctor till the end with Team Leader David was great! I’ll be back !

I had been going to this location for years with little to no issues, and for some reason I went some place else for two years. Two different clinics and they did not compare at all to the service I had received from the Appleton location. I returned to LensCrafters, Appleton and they are even better than before. Friendly, knowledgeable and the manager was amazing.I am 57 and have been receiving eye exams yearly since 8 years old. This was the best exam to date! Dr.Wilde was thorough and easy to understand, and kept the exam light and fun. Thank you Dr. Wilde, YOU ROCK! (give her a raise). And also to Team Appleton, you guys are AWESOME! Thank you!

If I have to tell you how my glasses fit you cant do your job. Opticians are getting lazier by the day. Afraid of touching ears and hair to check how your glasses fit. And this isnt just about COVID. Just lazy people. Dont want to touch people or get near them then quit!!!!

They always answer their phone when calling to see where they are located in the Fox River Mall. The receptionist gave great and accurate grid coordinates to make finding their store a breeze! The receptionist was just wonderful and understanding of the fact I was running a little behind that day. I wish I could give this location 10 stars!

David provided excellent customer service on my sons broken glasses. He was very knowledgeable on what we could do since our warranty had expired. Very helpful and polite! Definitely will continue to go to LensCrafters!

I had a telehealth eye exam, Jessie was great during and made the whole thing run smoothly. Communicating with the doctor via video call was easy. Very pleased with the whole process.

I was traveling from out of state with a new pair of glasses which were badly aligned. I stopped in the LensCrafters at the Appleton, Wisconsin mall and David was so helpful adjusting my glasses. He adjusted and cleaned my glasses at no charge. Such excellent service to a customer who didn’t purchase their glasses at their store. Highly recommended LensCrafters in Appleton, Wisconsin and especially David. A+++

Very nice and friendly staff. Eye exam was great. Experienced the best eyewear buying experience working with Sarah G. She listened to what I was looking for, offered suggestions that matched my style, and offered a pricing that was very competitive. Highly recommend the Appleton location. Experiences with other eyewear stores in New Holstein and Green Bay were not nearly as enjoyable.

Overall very happy with my first appointment! The girl that helped me pick out my new glasses when I couldn’t decide was so nice! Only thing is, is that I was never told how long it would be to get my trial pair of contacts.

David was extremely helpful and helped my son and I get the perfect set of matching Oakleys! I will recommend to all my friends and family to speak with David for the best deals on a new set of rockin shades.

Ordered glasses on line for my daughter and brought them to Lens crafter to be adjusted. They were very friend and helpful. Great service!

I have never had such a fantastic experiance anywhere! The associate was so nice after being in there for a minute just to order contacts because the girl was so excellent on the computer I asked for my prescription because I was excited to be there and would not miss out on the great customer service and order them online she walked up to me and said good we love having you here. I immediately spoke with Sarah the manager who I know personally and told her how satisfied I was with her associate after being a loyal customer for many years and spending thousands of dollars in your store. I will always give lense crafters a dime of my money when ever I can.

Everyone here is so amazing. From the girl in the cash register to the doctor . So kind, professional, funny so much knowledge it’s incredible. Thank you to everyone. But special shout out to jacklyn and Dr. Annette Wilde

David and Nicole were extremely personable and helpful. Expect to be well taken care of at the Fox River Mall location.

I have never had such a terrible experiance anywhere! The associate was so rude after being in there for a hour just to order contacts because the girl couldnt figure out the computer I asked for my prescription because I was tired of waiting and would order them online she walked by me and said good we dont want your business anyway. I immediately spoke with Sarah the manager who I know personally and told her how disgusted I was with her associate after being a loyal customer for many years and spending thousands of dollars in your store. I will never give lense crafters a dime of my money ever again

Many years till yesterday. Called asking questions about my lens and associate hung up on me plus manager never called back. Been a customer for 20 plus years! So rude for such a plush newly remodeled business in Appleton Wi. Returning glasses tomorrow. Done.

Walking into the new LensCrafters is like walking into a magical wonderland! The workers and doctors are lovely and the glasses selection is out of this world!

Friendly staff, great service. And they got good jokes lol

Jaclyn was an awesome Eyecare Tech!! Always smiling. The doctor was very gentle with me and my son, and could tell she was well educated. Even the customer service reps in the front of store were amazing! Very much appreciated the care and service I received today!

David sales person 408862 was very helpful with my husband deciding on style and brand of glasses on 9/13/21. Very pleasant young man.

I stopped at the store to have my sunglasses adjusted. Mozel was very kind as she adjusted my glasses and cleaned them for me. Outstanding service! Thanks so much.

Lens Crafters adopts high tech for eye exams. 3D and image behind your eye diagnose retina and macular problems. I had my eye exam after four years and Dr. told me you there are minor changes and may not need new eye glasses. How much honest . I have Lens Crafter from last 20 years.

Great people! Theyre so helpful and knowledgeable

I stopped in to get my glasses adjusted. Mozel was so friendly and helpful. My glasses feel so much better.

I went to get my sons glasses yesterday. The friendliness and speed of Service of DAVID was amazing!!! THANK YOU!!!

Super friendly and knowledgeable. Excellent customer service!

Excellent service from David! Would recommend him helping anyone with their eyewear needs!

I was helped Mozel and she was amazing! She helped me pick my glasses out and she has amazing feedback! :)

Was extremely satisfied with the customer service and attention to detail provided by the staff at my visit. I was pleased to see and experience a team oriented environment where I felt welcomed and attended to. I would highly recommend the team at the Fox River Mall LensCrafters for your eye care needs.

Mozel was super helpful! I needed 2 pairs of Sunglasses clean and one adjusted and I was kind of on a time crunch. I was out the door in no time and my glasses looked brand new! I couldnt believe it and the adjustment on my other pair fit perfectly!

Mozel was extremely helpful and provided a pleasant experience in choosing the right frames and lenses.I would welcome the opportunity to work with her again.

Mozel did a fantastic job helping finding me the perfect pair of glasses!!I am fussy and she was gracious and found just the perfect pair !!!My sincere thanksFran Radzikowski

The eye exam itself was good. The Doctor was fine, but the sales aspect was ridiculous. I went in wanting my insurance to cover lenses and quote $300 to $500. It wasnt until I ASKED what lenses were covered under insurance that I was given the $25 and $65 option after 30 minutes plus of dodging this recommendation. This happened not once, but 3 times - and this time I stood my ground but in both my daughter and wifes case, they walked away without this info not getting what we were entitled to under insurance. Other issue - a perscription is not complete without the pd numbers and in my wifes case, the clinic, including the management in the clinic refused to give this number. I am thinking of finding a new provider next year to see if they will do a better job.

David was very helpful, and had me in and out in no time.

David H. was incredibly knowledgeable and helpful. Thank you!

Should answer their phone when calling to see where they are located in the Fox River Mall. Its annoying when places put the Fox River Mall down as an address. The receptionist was just wonderful with her snarky attitude letting you know that youre late. Which of course you know already. If she it someone else wouldve answered the phone. People wouldnt have to wonder the mall looking for the store.

Mozel was super helpful and great to work with. Adjusted my frames and answered all my questions.

Merina was very nice and helpful! Thank you!

The staff was kind,professional and very helpful.Dr.marquardt was excellent!!Thanks to all and i highly recommend them .Professional Truck Driver,John😀

All the staff was extremely helpful assisting my mother. They were patient and very knowledgeable! Thanks to a job well done😁

Sarah Kate was amazing. Helped me replace my frames when I flattened them

Very thorough exam, the staff was friendly, professional and helpful and the prices are competitive... good experience

Confucious once say Never experience undertakings with entity whom cannot even tip the persons catering to companys hunger needs .

Fast, friendly service. Knowledgeable staff. Works with most insurance plans. Has a nice assortment of frames to choose from

The store associates were super nice and cool!! They informed me the store is closed thru the 5th of April and reopens the 20th. They said I will have to go to Green Bay to pick them or I call to get them delivered to me.

Great staff, knowledgeable, friendly and customer oriented. This was my first time buying glasses, while my wife has been buying hers from here for years, she had tried others before and has never had the experience we’ve had here.

Staff was very helpful and friendly!!!! :)

Lots of choices in frames, consultant was very knowledgeable.

David was super helpful!

Originally I was going to give 5 stars.. But todays phone call changed that. Initially, my appointment went great. Everyone was friendly and super easy to work with. Al made the appointment personable and it was nice to be somewhere that actually takes time to chat and not be all business. And my glasses were in 3 days later! However, I called today and I dont know who I spoke with, but her attitude wrecked my good experience. She wouldnt listen to what I was saying and just kept cutting me off. I actually hung up instead of getting anything taken care of due to her attitude. Ill try again another time and see if this can be salvaged, otherwise due to todays experience, i wont be back.

Ive went here for the past 3yrs great opthomologist, Ive never had a problem before my last 2 visits and phone encounters within the past 2 months have been terrible they are rude and the new manager is clueless. 👎

Mozel was amazing as always!!!

Needed to get a replacement pad for my Oakley sunglasses stopped by, they took care of with a smile, and no charge….awesome customer service, won’t buy glasses anywhere else!

There customer service it’s fantastic. We were helped as soon as we walked in the door the whole process took only 30 minutes. Great selection of glasses and I like that you can try to the glasses on.

Absolutely incompetent staff, Called yesterday for appointment gave insurance info was told if insurance did not go through they would call. I never received a phone call so i drove into town 20 miles for my scheduled appointment then while filling out paperwork i was told, It would be self pay that my insurance was out of network. YOU WOULD THINK THEY WOULD TELL YOU THIS ON THE PHONE ORE AT LEAST FOLLOW THROUGH AND CALL BACK WHEN THEY FOUND OUT LIKE I WAS TOLD THEY WOULD DO. so unless you know for your insurance covers this place or your willing to pay out of pocket I do not recommend. WHAT HAPPENED TO CUSTOMER SERVICE is that a thing of the past.

Al was EXTREMELY helpful, informative and friendly...and my five year old son loved playing with her! Would definitely recommend!

Great service. A little overpriced. No longer making the glasses on sight . So 3 week wait time like anywhere else.

We have had a great experience each time we come here to purchase glasses or get our glasses adjusted. Great customer service. if something is wrong it is fixed right away. Everyone is always friendly and helpful.

Absolutely horrible customer service. The lady I spoke with on the phone was extremely rude and short with me and ended up hanging up on me. All I needed was my prescription sent to me. Will never return.

Went by today to ask for a pupilary distance measurement. I identified myself as a 100% disabled vet and was greeted by David a team lead. Told me he couldnt help me if I wasnt buying glasses from them. Id of paid for the quick measurement but left with the lack of customer service or caring. Do not visit this store. Ill never go back especially since they dont support Veterans.

Dr was very detailed and attentive. Staff was very professional and attentive

I just wanted to share my experience and hopefully make you think twice about using this LensCrafters. I bought glasses 3 weeks ago and paid for all the extras: blue light filter, anti glare, and anti scratch. When I picked them up I didnt get the warranty because I paid for all the upgrades and have never scratched any of my glasses before because I take extra care and wear contacts of there is any chance to scratch them. I used the provided microfiber towel to clean daily and it scratched one of the lenses. I went to talk to them about a solution and the customer experience was terrible! one of the worst I have ever had. The sales rep told me I was out of luck and that I need to use water in the future. She wanted me to just buy new lenses to replace them. They just look to rob you of your money. please take my advice and go elsewhere. You will not regret it.

Did not clean my glasses before I left after I asked and would not refocus my new lenses as I requesteednot happy

Great service! Great professionals!

Open and honest service the way it should be

Ive been a loyal customer for years. They refused to do anything about my bent frame which is easily fixable and left me sitting there trying to figure it out. When I then asked if I could get my prescription they refused to give it to me. I will not be going back.

Very dishonest in their sales tactics. I was presented with a quote for new lenses and questioned why it was so high. I was told that was what my insurance covers, NEVER told that my insurance was out of network. I even questioned the copay showing $0 on my insurance website for lenses and was told that ‘copays for eyes aren’t the same as your typical doctor copay’ come to find out after I call my insurance company that it’s because it was out of network. Absolutely ridiculous that the man I was working with couldn’t be honest and upfront with me and instead try to hard ball me into paying drastically more for new glasses than I should!! You should be ashamed that you employ someone like this that can’t tell people the truth when being questioned on insurance costs and what is covered. Point blank lied to my face about it. The correct answer would have been ‘you are out of network’ not ‘that’s what your insurance covers’

If I could give them a O star I would. This place is the most expensive place ever. I have spent over $1,000 in one year at this place on glasses and eye exam. Went to eye express and got way beyond of a better deal on glasses with the same subscription and got two glasses way beyond under 500.00. I spent over 500.00 on one pair of glasses.

Love my glasses, both pairs. Had great help in choosing them and getting the insurance for them.

Absolutely terrible. Stopped in a month ago to look at frames for my daughter. She fell in love with a pair of frames at the store. Sales girl said to wait until her exam was due so my insurance would pick up some of the costs. No problem till I went back last night and the very same girl said oh so sorry those frames were discontinued. I had specifically asked her if they would be available on our first visit and was told absolutely. My daughter was devastated. Will NEVER go back and will NEVER recommend. Pearle Vision had a similar pair so they gained a new customer last night!

Went in to get sunglasses and new lenses for my current frames. Came back a week later for the lenses and sunglasses, and am told the lenses are too big for my frames and to come back another day. Come back 2 days later, and wait 2 hours for them to tell me they have to reorder the lenses. I go back another week later when they lenses came in, and guess what. They broke my frames and have to reorder the frames and lenses. If i could rate 0 stars, i would with zero hesitation

I just bought glasses from them 20 days ago with all the extras on it. The quality of the lenses is terrible and they wont back their product. I paid extra for the anti scratch and using the provided microfiber cloth they are already scratched when cleaning. Terrible customer service. Take your business elsewhere

Would not give me my pd . Thats bs seen as how walmart gave me mine so I could order glasses on line. I would have ordered glasses from them and sunglasses through an online site. Guess their out of luck on me placing a 400$ glasses order.

Literally the worst customer service ever. 3 weeks for glasses for them to send to the wrong address twice. The employees need to learn how to speak with customers. Corporate office needs to come out and do retraining for everyone in the store.Update: 8 months later and they still have horrible customer service. Thanks Nicole for your long wait time to tell me you can’t help me.

I needed new contacts and they got me in the same day and the doctor and staff are so friendly. My new favorite!

The service was outstanding the employees were the best

Great Service!

Very friendly staff!!

I am not happy with the service. When I called, no one answered the phone or when they did, they put me on hold for a long period of time.

Great service, friendly doctors, techs, and sales people.

Theyll tell you your glasses will be ready in a week but be prepared to wait over 2 weeks.

10/10!

I have a friend who has a bad review of lens craftersIm not pleased with the service

Great customer service fixedmy broken glasses fixed in under 30 minutes