B was a pleasure to work with. There was another costumer in the store when I got there, but he made sure to make sure we both felt his presence. After a short discussion he led me to a few mattresses he thought he a fit. Quickest and most pleasant experience I’ve had buying a mattress. Thank you B for the great customer service.
We had never shopped at Mattress Firm before and it was a great experience. The staff was amazing and very knowledgeable. We just went in to look to see what they had for new beds for our daughters. Key word JUST TO LOOK! And we ended up walking out purchasing 2 new beds and got all of us new pillows.Id give Apple Valley Mattress Firm 10 stars if I could.
B was absolutely amazing. I had been to numerous stores including other Mattress Firms and he completely won me over. He was extremely personable, patient and no pressure was ever felt by me to make a purchase. Once I made the decision to purchase he went over all paperwork in detail. I have never had such a great experience! I highly recommend B!
B was such a great listener, and knew exactly what beds to suggest based on my needs. He was thorough in explaining the structure of the bed as well as the benefits for my body. I never felt rushed or pressured to make a decision. He helped my find my dream bed and I couldn’t be happier with the experience.
Sam is great! He gave is alot of information that helped us choose a good bed for us! His customer service is immaculate.
My wife and I had a great experience at Matress Firm. We worked with Sam, he was extremely helpful and walked us through all the nuances and issues that typically arise when buying a bed. He truly had our best interest in mind, and helped us find a great deal! I would recommend this store to anyone!
Amazing customer service. They were professional, friendly, funny, and kind. I came in expecting to pay big for a full mattress and ended up getting a much more comfortable queen for a smaller price! Will be going here for any future mattress purchases I make. Thanks team!
Casey at the apple valley store was awesome, we both are in recovery and we were able to talk about it and get me a great bed for my sober house thanks Matt b
We knew exactly what we were looking for and B helped us get the best price on the exact mattress we wanted!
Salesperson was very good helping us to decide which mattress to buy.
I went to get a new mattresses this location, since I had been sleeping on the floor for the last month and had been on the same mattress for the last 17 years of my life. Eugene greeted us quickly and made sure I knew what I wanted with certainty. After going from firm beds to the comfortable realization of the soft beds, I realized this guy was great at his job. Although he was new, he seemed like a professional and I trusted every word he said. He gave us a great deal on a great one after talking it over with his very welcoming manager! I left with a smile on my face and I wrote this as a personal thank you for the experience.
Our sales guy Sam in Apple Valley is really the reason we went with mattress firm. He wowed us with his approach to the business and customer service. He wasnt there to sell us a bed he was there to help us find the right fit for us and our body types. We ended up going with a hybrid mattress to support my heavier body type but also feel soft for my tiny wife. The delivery went off with out any issues, in fact it was really impressive how well the system communicated when they would be here. Installation took less than a half hour and they cleaned up everything. The only reason it is not a 10 for delivery is (probably my fault) they had dirty shoes. I did say they could leave them on but didnt expect mud, only snow. Not a big deal as it is getting replaced soon. I would recommend having some painting tarps to lay as they go in and out. Highly recommend 👌 👍 👏
I took my son to get him a new but inexpensive mattress for his room. We were instantly greeted by Eugene. He did a fantastic job explaining matress differences to us. He encouraged my son to take his time testing several options. Eugene was a newer employee, but certainly a great addition to the staff at this location. He was super personable, zeroed right in on our priorities and preferences. Thank you Eugene for making our experience so great. Thank you Sam for helping negotiate such a great value for us.
To be entirely honest, my husband and I went out originally planning to just look and go back to Sleep number to make a purchase. As soon as we walked into the store Sam walked up and greeted us immediately, and broke down almost every question we had with answers which made sense and made us feel welcomed and important. He walked us around the showroom showing us the different beds quality/specs and prices. He also went above and beyond with just being personable inattentive. Thank you Sam for all of your help you are truly amazing!!!
Excellent experience. Sam was helpful, knowledgeable, not pushy. He answered all questions with specifics that give me confidence that I will enjoy the mattress Ive purchased.
Sam was a great help to us, we went in looking for a platform bed with drawers, and Sam mentioned an adjustable base. He wasnt pushy about anything and was very upfront about the costs and functions of the different bases in the store. Would recommend!
Sam was absolutely fantastic. We were only looking and went to several mattress stores before ending our evening here. We ended up taking much longer than anticipated and stayed well past close, partly due to the welcoming atmosphere and friendly chats with Sam. But he never once made us feel rushed and took the time to patiently answer all of our questions. Thanks Sam!
We had a great experience at Mattress Firm! It was our first time there, and we were greeted by the most amazing sales woman. I was looking for two beds for my kids, and she showed me beds that fit each of them perfectly, without breaking the bank. The whole process was actually fun, and only took about 20 minutes!! We couldn’t be happier!
Sam was amazing and wonderful. He wasnt pushy at all and was very friendly. We walked in just to look and walked out with a new bed. Sam is definitely the best at what he does! We will go to him for all our bed needs
We had a great experience at this location. Sam was great in helping us through the process of selecting the best type of mattress for our needs. He gave us all the options and explained details for each of those making our buying decision very easy!
Sam was great at helping us find the right bed for us and keeping us in budget. He explained what he thought was best for our sleep styles and even stayed late to help us finish.
I had called to get information on box springs, and followed up with a visit to the store the next day to see in person. Brian (who I had spoken to the night prior) was in the store to show me options and answer all questions. He was so patient and knowledgeable - a joy to work with! I was happy to hear about my fast and free shipping option. I would highly recommend!
Sam was so friendly, helpful, and patient with us. We had a great experience and had a good deal. I highly recommend him and this store.
BUYER BEWARE! This store is a total scam, do not believe the salesperson or even these reviews. I was told I would be taken care of if I was not satisfied and then was treated very disrespectful and condescending when I tried to explain my situation. At this point, I will advise anyone not to even consider doing business with this scummy place. GO SOMEWHERE ELSE!!
My experience at Mattress Firm Clearance in Apple Valley was excellent. Sam’s customer services were great during my visit. Thank you, Sam! I purchased a very comfortable mattress for my guest room, and I am very happy that I went there today. As a customer, receiving good customer services mean a lot. I had an option to go to a warehouse in Eagan to pick up my mattress, and it was an easy process. Staff at the warehouse processed us quickly and helpful. Thank you!
Efficient and thorough staff, very attentive to my budget and needs
The woman who helped me order a bedframe was amazing. She helped me find exactly what I wanted. Unfortunately, when it came it was broken beyond use. I have called and emailed and no one has helped me for what the next step should be.
First experience, friendly, understanding, kind and informative. No complaints highly recommend will buy again through them when in need.
The guy that helped me, was friendly helpful and patients with me. It took awhile to pick out the best bed for me and price that fit my budget. This is the second bed I bought from this store. I also bought their sheets and bed cover. I think the sheets are overpriced. Their bed cover it’s fair priced.
Nice people. Willing to work with you to get the best deal possible. Highly recommended.
First time shopping at Mattress Firm. Ive never had anyone walk me through the process of selecting a mattress. Sam did an outstanding job and is very knowledgeable! I also didnt realize this location is a clearance center that has some great discounts. Thanks again Sam Bahr!
They have a great sales team!
If you’re shopping around for a new mattress, this will be your last stop guaranteed! Just talk to Sam, the most honest and knowledgeable salesman. His goal is to make sure you’re getting the best nights sleep possible for you in a bed you’re going to love. I can’t say enough good things about him and this store. If it’s time for a new mattress, make sure you come see Sam at the Apple Valley Mattress Firm!PS we are LOVING the new mattress, thanks Sam!
Excellent Service, products, and helpful! Save money on a quality product!
Best bed shopping experience we have ever had. My wife wasnt convinced initially, but when we saw the solo rendition of In Your Direction by Ratt from our sleep expert Tony, we were blown away. At the conclusion of the epic solo and his flying leap, the INTELLIbed Grid Gel™ clearly protected his knees for the landing. And although the plush top made us as comfortable as a babe in the womb, I still found it easy to do push-ups on the bed and assure that gestation takes place. 13/10, rock-on Tony! 🤘
We had a very good and informative experience at this location. Sam Bahr was our salesman and he really gave us a lot of very useful information about what type of bed would fit us best. He was really knowledgeable and has a lot of expertise. Would definitely recommend him to anyone looking to buy a new bed.
I had a great experience at mattress firm. The place was busy but the guy made sure I knew he would help me as soon as he was able. He was very professional and knowledgeable.
I went into Mattress Firm to look for a cheap mattress that was better than my old one. Sam did a wonderful job educating me on how important it is to get good sleep and that different sleeping habits call for special mattresses. I tried a ton out and he was very patient and kept a smile on his face at all times. I ended up going for a mattress that was in my price range and would last me throughout college! I would Recommend this place to anyone! Wonderful! Thank you, Sam!
I was disappointed in the usage of the term CLEARANCE they use it for USEDor returned mattressInstead of disconnected or last of older models.Deceptive use of terms...You can be the judge. Because I believe it is to get you in and then sell you a new mattress..
Needed a queen mattress and Sam helped me out.
Customer service in store was great Steven was amazing, I’m having it delivered, at this time I’m happy with the service I received
I’ve been having some really bad back pains, figured I’d stop in to see about getting a new mattress. Let me tell you I met SAM! He was amazing! He taught me so much about mattresses and adjustable bases. (I thought those were just for people in the hospital or old people.) Anyway he show me how I am suppose to sleep and for the first time in I don’t know how long, I was able to lay on my back without pain! (Heaven) Thank you so much SAM. I can’t wait!!!!!!!!
Sam did an amazing job! I spent well over an hour trying out pretty much every medium mattress available in store. Sam was extremely knowledgeable (and patient) in explaining what makes each mattress different and why they are priced differently. He helped me get a mattress that was in my budget as well as an adjustable base! Overall very great friendly customer service that didnt make me feel pressured into buying something that I didnt like or that cost too much. Keep up the great work Sam-I-Am!
Sam was very nice and knowledgeable, were enjoying our new bed.
Just bought our mattress here for the first time! Absolutely loved the customer service we got; honestly for me customer service will always be number one priority & Sam Bahr went overboard! Extremely friendly, explained each of the mattress we were looking at in a way we could understand the difference between them. Definitely returning for my adjustable base! Overall Sam did an amazing job! Very happy with my purchase 😀
The experience was great. Salesperson was knowledgeable and nice. Cant wait to get our new mattress.
Sam did an awesome job hooking us up with a mattress we love! Got a great deal and he took the time to listen to all of our wants and needs! Will definitely be recommending him to all of our friends and family! Can’t wait to buy another mattress from him!
I bought my first grown up mattress here and the experience was great. Sam helped us and was a star. He patiently explained all our options and the various pros and cons, advised us on firmness level based on our sleeping styles, and was overall very knowledgeable. We LOVE our new mattress- it makes it hard to sleep anywhere else!
Sam was very helpful and kept a very professional atmosphere. He answered all of my questions and helped my boyfriend and I find a great new bed! Thank you!
Our experience was excellent. The salesman was very well informed with all of his products. He was not pushy, giving us plenty of his time.He was extremely helpful. I highly recommend mattress firm.
Went in to get a mattress for my sons bunk bed. Was helped quickly to find the best match for us and get it set up to be sent to the store tomorrow awesome service.
Aly was very nice and we felt their price was reasonable.
My boyfriend and I went to buy a mattress for our apartment. Sam helped us so much and kept things in our price range! He was super friendly and an amazing help!! Definitely recommend coming to this store!!!
Sam, was very knowledgeable and made sure that we understood everything.
Fantastic customer service from friendly, knowledgeable staff. Genuinely cared about helping me make the right purchase for my personal situation, and helped me get a great deal while at it. Will recommend the location I went to for sure.
Sam, the manager, was extremely knowledgeable and helpful throughout the whole choosing and purchasing process. 10/10 would recommend shopping for a bed at this Mattress Firm in Apple Valley.
Sam Bahr at the Apple Valley store is a true comfort consultant. He has drastically improved the health and sleep of my whole immediate family through his professional mattress recommendations. I highly recommend going to the Apple Valley Mattress Firm and speaking to Sam Bahr!
Went in for a simple bed frame. Was met by a friendly and knowledgeable salesman who did not try to sell me more than I needed. Great experience! Thank you!
I dont normally leave bad reviews at places, but mattress firm has made it very difficult for me. When I was shopping for mattresses the salesman told me numerous facts and benefits about adjustable bases, and I purchased one alone with my mattress. I should have done more research, but outside of claims from the makers of adjustable bases, there really isnt any evidence it helps people sleep better. Additionally, they offer a 120 day trial policy on mattresses, but that doesnt apply if you purchase an adjustable base as a bundle because adjustable bases effectively are non-returnable, a fact I was only made aware of after I tried to utilize this policy. They have decent prices on mattresses, but their return policy is not as customer friendly as presented.
Sam Bahr was truly a great help. We needed just a mattress and explained things to help us make an informed decision and we love the mattress. He was super helpful and friendly. Thanks Sam, we will be back when we get another bed.
My son and I went to mattress firm to buy a twin bed before my he went to college. The rep was very helpful and gave us as much info as we needed to make our decision but was not pushy at all!
Very informative and respectful staff
Hail to Samuel!! Our budget was limited, so we came to another branch (not Apple Valley) in the beginning looking for a clearance. Jessica was amiable and helpful in finding us the right mattress. She found a mattress in Apple Valley branch here that Im writing a review for, so we went down. We met Samuel here, and he was impeccable. He was eager to explain the fundamental theory and technology of mattress, which was extremely helpful for our choice that day and health in the future. Hail to Samuel, he knows every single year history of those mattress companies! Seriously? It seemed that he is only working for his self-obligation of finding the right mattress for customers. Wed changed our decision to get a better mattress in there, and it was still in our budget. After our decision making, Sam didnt take the selling credit from our purchase. Instead, he made it went to Jessica. It was awe-inspiring. My wife and I were much of moved on what he did on that day, not only for very passionate willingness to help the customer find the right mattress but also his attitude of not blindly chasing the sales profit. We simply went there to buy a mattress, but we learned something from his attitude towards life.
Thank you, Sam, for helping us find the perfect mattress for our son! We appreciated your expertise and willingness to go the extra mile.
The sales process and delivery was excellent. We have not yet slept on the mattress
Sam is super knowledgeable on the different mattress options! Knew that he had my best intentions at heart and wasn’t interested in just selling any mattress. For sure go in and see Sam
We had a great experience with Samuel at this location. He was very considerate about our budget and needs. I would highly recommend this place!
Sam did a great job helping us find the right bed for our situation at the right price!
Yesterday I bought a pre owned bed from the best salesman there is at the clearance center at mattress firm.sam Thank you Sam for all your help yesterday and I will be coming back if I ever need something else. I highly recommend them
Sales associate was very helpful and even helped me fit everything into my car. Great selection and prices, would definitely recommend
I was extremely pleased with my experience working with Jamie at Mattress Firm at their Apple Valley, Minnesota location. I would recommend Mattress Firm to anyone looking for a new mattress. The 120 day replacement guarantee worked just as they advertise.
Sam was great. Very helpful and very patient and not pushy. Keep up the good work Sam. Thanks for you help.
I had a special situation and Samuel took extra care in providing me with all the best options that made sense for my families needs in a mattress. I was able to make an informed decision. I highly recommend shopping here for your next mattress 🤗
Just move to the area yesterday. Gentleman helped me with matresses. Hes real knowledgeable. Highly recommend you visit the Apple Valley location.
I tried to buy a mattress online and it’s confusing and you really don’t know what you’re buying. Sam is very knowledgeable and found the perfect mattress for me in my budget. Come here and ask for Sam! He is the best! Get your mattress from him and your back will thank you! :)
Had a great experience working with Sam. Friendly and truly wants you to get the best mattress that works for you!
Sam was amazing and was a huge help! Got the mattress I wanted for the price that I wanted it at. Would recommend.
Sam was very helpful in picking out a mattress and getting us what we felt was a good deal. Everything arrived in a timely fashion and we are very pleased with our decision.
The young man that waited on mewas polite and patient.He was also very informative.I am so excited to get my new mattress.I cant wait!
Great service (Samuel Bahr). I wish I could give them a sixth star. The very professional seller focused on our need and not just on selling to us. I am very happy with the experience we had at this place and with my new mattress.
Sam was very knowledgable, fun and friendly! He really knows the product well and will find the perfect fit for you.
Sam was AMAZING!!!!!So knowledgeable and helpful!I will definitely let everyone, who needs a bed, to go see him!
My wife and I came to this Mattress Firm after searching for our new bed in several other stores. Joe B, one of the sales personnel, stayed late to speak with us the first night we were there. We were back bright and early the next morning when they opened and received the fantastic deal we had talked about last night plus some extras. He was very warm, knowledgeable about their products, straight forward, and we definitely felt like we were getting the best deal, not just being sold something like the other places wed been. We would recommend coming to this store if you are in need of help finding your perfect mattress. All the staff are helpful and will make your shopping easy.
Sam was so wonderful in helping me find the perfect mattress! He had so much knowledge about what mattress would be best for me with my special needs. I’m SO thankful he took the time to make sure I tried out each mattress he felt would be best for me and we came out with a winner! I’m so excited to not wake up in back pain anymore!! Very great customer service! Thanks, Sam!!
The gentleman that sold me the mattress was wonderful, not pushy at all! Very educational and kind.
Sam took care of me. Was extremely professional and helpful. I definitely recommend Mattress Firm.
After searching many, many different mattress stores I came across Mattress Firm. I explained to Jeff S. exactly what I was looking for, which was a VERY FIRM mattress and a very supportive box; he was able to show me what I was looking for. He showed me how the mattress/box was built different from the other brands and explained how I would get greater quality and wear. And a quality SLEEP I am now getting. Jeff also took great care in my financing and delivery needs. I am very happy with my purchase! The delivery people were also very friendly and conscientious doing their work.
Sam is a true professional. Thank you for all the help.
Sam was very helpful and thorough. Had a fun time working with him. Highly recommended!
Outstanding is the best way to describe this team. Helpful, friendly, and knowledgeable about all the products on the floor. Even if your not set on buying a new mattress, theyre more than willing to help you out. Id recommend them to all my friends.
My husband and I got a mattress from here on Black Friday (we went in the evening). We were greeted and sold a mattress by Dan. We got a really good deal in general, not just because it was Black Friday, thanks to Dan listening to our needs and the store being good to its customers. He helped us pick the right mattress and recommended other items to include with our order (pillows, frame, etc). My husband is a very cautious shopper and I am the opposite so Dan had alot on his hands with us. We werent necessarily going to buy one that day because we wanted to shop around and compare prices but all the cards fell into place and I am so glad we did. We had been sleeping on a very old mattress and it was time to make the leap. This is a big purchase because it is not cheap to buy a new bed!! But we felt we were lead in the right direction with just the right amount of support. We are so happy with our purchase and even the delivery drivers were great. They helped set up and took our old mattress off our hands. We will shop from here again.
Very friendly, attentive 2 the customer, first name basis
Kelly was a great help on our mattress adventure and helped us pick out the perfect mattress!! Seriously after 2 mattresses she found the perfect one for me! Plus the prices are great! If you need a mattress please come here!
Thank you, Sam! You made it easy to help us find what we needed and gave us the opportunity to take our time to decide. We recommend Mattress Firm!
Great place to find a mattress in any budget. Very helpful staff that will walk you through their many many options. We worked with Jeff and he almost immediately greeted us and made us feel welcome while we shopped. Very knowledgeable place and guy!
I had a great experience shopping for a mattress with Kelly. She listened to what I was in need of and suggested the perfect bed right away. We tried several others but the first bed I tried out was the one that worked for me. Kelly also was able to help me load up my new mattress so I was able to take it home right away. My experience in the store was fun, pleasant, and informative thanks to the knowledge and great spirit of Kelly
I had a fantastic experience at this store! Sam, the store manager, was the one who helped my fiance and me, and he made selecting a new mattress a breeze. It can be intimidating to find a new mattress because of all the selections and their bells and whistles that are available. It was easy to find the right fit for us, and we were walking out of the store with a new mattress in under an hour.
We were shopping for a new bed for our son who has outgrown his small twin bed. We Didnt want to spend a fortune as he would only be using the bed for a couple of years. Jeff greeted us an we entered and asked us what we were looking for. We told him the information above and he showed us a few models in our price range. we agreed to return the next day for our mattress selection. We walked in and Jeff again greeted us and remembered the model we were interested in and had us look at it again. We will definitely shop here again and would recommend mattress firm to anyone looking for a mattress.
We worked with a woman named Kelly, and let me tell you she was phenomenal! When we walked in, we were honestly just looking for pricing and comfort of a matress that fit our price point. Kelly worked with us and respected our price point. She not only found us a mattress but found us the best one for us and brought the price point down to what we could afford. I will recommend this place to my friends and family. I will also tell them that they have to work with Kelly. Thank you so much!