Don is wonderful, customer service is outstanding. I brought my car here for a quote and a small accident occurred but the way the they handled it assured me these are honest and trustworthy people. I would recommend them based on my experience and how they handled the issue.
I had a bit of a long, drawn-out repair experience with The Rustic Wrench, but in the end they made it all good and I am happy with my experience. I had a large front-end repair, and they did a great job and were right at the original estimate - that alone is impressive!The only reason I gave them 4 instead of 5 stars (sorry to be the first one 😭 ) is that I had some unusual issues (most of them not in their control) that required multiple trips/drop offs at the shop (and time off work) in order to get everything finished - but like I said, in the end they made it right, and the work is quality.Every staff member I interacted with was professional and seemed to genuinely care about doing quality work, both of which are important to me. Glad to have found an honest mechanic! Will definitely use them again!!
First off - Dawn is a literal angel sent to this earth and you cannot convince me otherwise. She remembers me every single time and treats me with respect, warmth, and friendliness even if the shop is super busy. I adore her. Team Dawn.Secondly, they figure out your car and get it fixed QUICKLY. Im talking same day turn around. Nearly impossible to find in Apache Junction or even surrounding cities. The mechanics DO THE THING. Im obsessed. Customer for life. Pictured below is my 2000 Isuzu Rodeo that they help me keep on the road. Not pictured is my husbands 2013 Nissan Versa that they also take care of.Thirdly, those lips balms in the lobby. Giiiiirl. Take one Im telling you.
I have been in the auto repair industry my whole life. I have a very high bar when it comes to repair shops and these guys are fantastic.
Best shop in the valley hands down. They truly go the extra mile to make sure the job is done right.
These folks do incredible work at a very fair price. No bs, highly recommended!
As a first year snowbird, I was looking for a place to get an oil-change today but also shopping for future maintenance and repair work. WOW! This may well be the most impressive automotive repair shop Ive ever been to in terms of service and value! After reading the previous reviews, I was dubious that any such business might actually have earned 99 consecutive 5-star reviews but Im tickled to tell you, they LIVE UP TO THE HYPE! Quick, very reasonable price, exceptional communication, a free tire-rotation and a free drivetrain inspection. While I was there, they treated everyone else that came in with the same efficiency and courtesy and I witnessed none of the high pressure sales techniques that are so common at the Oil-Change chain stores! I honestly look forward to becoming a regular customer of The Rustic Wrench. (P.S. Service Writer Dawns twisted sense of humor is simply icing on the cake!)
These guys are awesome here. They were kind and very knowledgeable. Thanks Rustic Wrench. When I come back to AZ I will definitely use you guys again.
This. Is my mechanic. Yep. Tried the national chains...tried local chains...yeah. I will do a proper review later. For now...know I recommend them above anyone in the valley when it comes to integrity, transparency in billing, and more. All shops can learn from Thomas and his crew...They are the first business I wear their clothes!!
These people are PROFESSIONAL. My jeep has never ran this good until i took it to them. They were kind and polite, pro-active and efficient. Id recommend this place to any one looking for premium quality auto work. Thanks guys!
Car needed a lot of work on engine and Carlos kept working on it late since I needed the car the next early morning for work. The staff stayed late and accommodated my needs far beyond expectations. Unbelievable service, the repair work so amazingly done that my car ran like an Indy 500 race car afterwards. Thank them for good Ole American quality care.
This shop is amazing. From the front end receptionist(Dawn) all the way to the wrench turners.... I will go here until I die or until they nolonger service vehicles.
Highly recommend this shop. They are upfront with you. One fairest prices and Thomas on the owners followed up with me to make sure I was satisfied with the work. This a mechanic shop that I will work with in the future. Great people and Mike a Co-Owner is a Marine Veteran. Semper Fi
First time. Very pleasent. Picking up our baby next week.
I received an estimate of $2k from another shop for a repair. I heard good things about these guys so I took my car to them for a second opinion. They did not disappoint. They ran my codes for free and let me know that they couldnt find anything wrong with my vehicle. These guys are great and very trustworthy. I will be recommending them to all who ask.
Took our 2012 Jeep Wrangler to Thomas at the rustic wrench. Their customer service and rates blow any other shop out of the water. We highly recommend Rustic Wrench! Amazing work, professional, timely, and well priced! They went above and beyond by taking the Jeep to get emissions for me!
Thomas and the mechanics were amazing! They did an amazing job on my jeep wrangler! I never did get to tell them thank you since my wife picked up my vehicle. Thank you guys!!! Professional, great prices, smooth service ect..... I will refer family, friends, co-workers and pretty much anyone in Arizona. Thanks again Rustic Wrench! 👍🏻
A great place to do business with, very friendly and good service.
I have a an older car and Im pretty hinky about who I have work on it. these guys have done several things on my car and theyve done it well. I really appreciate that. its hard to find a good mechanic that wont screw you over all the time, especially when youre a woman.
Great place, customer service was great...i just got an oil change, but I will be back
My husband and I have both brought our vehicles here when they started needing some maintenance. Have never been disappointed here. I feel like they are some of the most honest mechanics my husband and I have ever been to!
Mike hooked me up working on my AC.Need to take it back for more work.I appreciate his honesty more than price!Already told a few people about him and they probably will pay him a visit.
I have never been to a shop like this. Amazingly honest and beautiful clean office and shop. I have found my new auto shop
They have reasonable prices, good mechanics and are very friendly.
A former mechanic buddy of mine recommended I take my Jeep to Mike at Rustic Wrench and I am so glad I did. They worked directly with my warranty company to maximize my benefits and Dawn was awesome at communicating each step of the process. I love my new tires and the repairs were done right the first time. Thank you Rustic Wrench for getting me back on the road!
Amazing service on my vehicle. They charged a fraction of the price for an oil change on my 4Runner. Quick, efficient, friendly, and effective. I have found my new mechanic for my every need. Highly recommended!
Such a great local shop! As a female its important to find an auto shop that I can trust and isnt going to take advantage of me. I know when I go to the rustic Wrench I get top quality service! Thank you Mike and Thomas for having such an amazing shop!
Very nice people they are honest do good work
Great service, heard something with my brakes and requested to have them replaced and an oil change. They noticed the brakes were getting rusty but still good brakes and didnt do any other services that I didnt ask for. Will return for future service!
They are very thorough and honest. Ive had the pleasure of speaking with Thomas and Mike and they are both very professional and curtious. I would highly recommend The Rustic Wrench.
Thomas,Mike and Dawn Are awesome!They do a great job! Fair prices. Quality work!
We have brought our vehicles here multiple times and are always pleased with the service we get. They are very friendly, highly communicative and their prices are fair and reasonable. Thanks Rustic Wrench!
Great place to get your vehicle fixed. Fast friendly service every time
Great Service. In and out. People make tbe business. Just fantastic people
Awesome group. Came in for factory scheduled maintenance. Appointment was kept on time, and service was quick. Staff very friendly. Its nice to experience genuine customer service again - and Im not referring to discounts, freebies or anything like that- but genuine niceness and subject matter expertise.
Fantastic place, Mike is Fantastic, in and out service is excellent.
Single female with no idea where to go in a foreign town with an RV that wouldnt start. Stranded. Fuel pump. These guys are incredible! Quick to diagnose, supportive, and encouraging. Cant say enough good about them. Trustworthy can be difficult to find these days. This is your mechanics shop.
I read the reviews before going here, i saw they were all 5 stars, so i thought this place must pay for their reviews, but my warranty company told me to go here so we did. One visit and its extremely obvious why every one of their customers gave them 5 stars. We Loved this place! Clean, great work, they take the hassel out of everything, the staff is super friendly and super helpful. The lobby is as beautiful as its pictured.It is off in the middle of an industrial area, so dont be surprised, you arent lost lol
Friendly professional people. Got the job done on budget, on time, and good prices.
The most honest and trustworthy mechanic shop I have ever taken my car to.
Service was excellent from the minute I walked into the shop. Mike was extremely helpful and knowledgeable. I was treated fairly and my car runs fantastic. Definitely a new long term customer!!.
Weve brought our cars here a few times and the service is always excellent.
These guys are top notch. Quality, honest and quick service with a clean, cool and spacious waiting area. Im a stickler for good customer service and Rustic Wrench has it down from top to bottom. Youve earned a customer for life. Thanks guys!
Honest and reasonable estimates for my sons car. Other shops were too high in the estimates.
On my scheduled day of service, they went right to work and completed it promptly. Very pleased. Will make them my regular shop.
The shop itself is so clean and nice definitely the nicest shop I’ve been to. Rates are amazing and the service has been fast. Even was able to get a new set of tires and wheels at a great price.
Its hard to find a mechanic shop you can trust. These guys are the real deal. I was referred to these guys by a friend after a local dealership didnt leave me feeling well cared for after an oil change. The Rustic Wrench performed additional services that were due and gave me a great price, got me in and out with no problems, and were friendly. What else can you ask for? I highly recommend them.
Rustic wrench is my go to place for all of my auto repair needs. Mike, Thomas and the guys will always fix what is needed, never over charging or try to sell me a fix that isn’t needed. They always get my recommendation whenever I am asked “do you know a good mechanic”
I’ve been doing business with the Rustic Wrench since they started. They are very honest and professional. I trust them with all of my automotive repairs. 👍
These guys at Rustic Wrench are amazing, courteous, and professional. Its no surprise why they are a perfect 5 star rating. Keep up the great work.
Excellent and honest! They will fix your car right the first time and never try to sell you anything you dont need.
Extremely friendly staff from the moment you walk in. They love yelp and have a coupon on here just to get you started. They have some great coffee choices, free wifi and complementary chapstick (WHAT??)...I got started with an oil change that includes tire rotation and inspection of the major components.Ill make sure to update the review as I return in the near future. Definitely get the word out and get some reviews on here and help a local business!
3 year update** I still go to the Rustic Wrench for all my car needs. These guys are world class. I’m shocked at how they have maintained their customer service over the years. They have grown a lot since the first time I came in and they still impress on quality, price and integrity. They deserve all the success they can get. very happy customer.There’s nothing rusty about the rustic wrench. These guys provide great quaility service. They also saved me a ton of time and money. Give them a call.
The guys at the shop showcase excellent customer service and their technical skills are superb. Also the value for money is excellent here as well. They will take care of you and your car in no time and give you a fantastic deal. Thanks guys!Nick
These guys are amazing, they help fix you up and get you back out there. They are friendly and helpful. 100% recommend
Exceed my expectations.
These guys did a great job for us. They worked with us on getting our car in when we needed to and got everything we needed done all in one day, all at a reasonable price. Very good at communicating with us along the way. We’ll be repeat customers for sure.
Excellent professional reliable service. I highly recommend this place.
A little hard to find. Very nice people. Customer service very good. Service to my vehicle was fast & done right. Found them to be quite honest. I would go back!
Always honest and fairly priced. It is great to find a trustworthy shop.
Friendly staff and service!
I have been taking my cars here for a few months now and have never experienced a shop as honest, respectful, and clean as this one. They make you feel at home and take amazing car of both my vehicles. Thank you Rustic Wrench
This is an amazing shop! Only one I use!
Got me in on time and out quickly! Didnt try to up-sell me on a bunch of unnecessary parts or services.
This company is just amazing. They took such good care of me and my husband. They worked on both our cars and did amazing. Highly recommend them.
The staff was very helpful and knowledgeable, the prices were great and the work was excellent. A bit out of the way but worth it for the talent and price!
Great shop with a team that obviously loves cars and works hard for their customers.
Had a leveling kit and new shocks put on my 14 tundra and the work was awesome. Mike set alignment back so good the alignment shop didnt have to do anything. Will be taking all my vehicles here for service.
Very happy with thier service!
Brought the wife’s car in last minute. Thomas and his crew had it worked out with the warranty company and done by the end of the day. Great customer service and quality work. Thomas even dropped the car off to me when it was done!!
Great service, great people at a great price.
I really like this shop.Mike is a honest hard working mechanic that does not pull punches. The prices cant be beat.I recommend them 1000%.
Great service at reasonable prices.
Great service and Mike was very knowledgeable about diesel repair. I highly recommend calling these guys first before going anywhere else.
They always help me always nice
These guys are great, highly recommend them! Found a simple and inexpensive fix for a problem that I was prepared to pay a lot more for. Thanks!
Excellent car repair shop!!! Great service, good pricing, speedy service, and honest advice!
Very honest reliable shop
These guys are the best!! Easy to work with, helpful and honest too!
I was very happy with the service, thanks Rustic Wrench
Seriously the most honest and best mechanics I have ever encountered!!!
Excellent service!
Outstanding work ethic!
Good Guys
Great work
Good work and fast