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Thermador Group
2209 A St, Antioch, CA 94509, United States
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Thermador Group
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Co
Review №1

One-hundred percent dependable appliance repair! It was this appliance repair company that amazingly handles my refrigerator temperature that was not stable. The service that Igor provided was truly phenomenal. I am now certain that their services will be my number one option from now on. A truly masterful display of performance by this guy! Very worth it services! Thank you so much!

Re
Review №2

Thanks to this amazing appliance repair company. It was your technician who was able to restore my oven that was not heating in just a snap. I learned a lot about how to maintain the appliance in good condition. Thank you very much for giving us a pleasing appliance service! Truly an excellent display of performance! You guys are the best! Strongly recommended service! Bravo to all of you!

Ig
Review №3

I am lucky enough to find this company. The technician came so early and performed repair excellently. So thankful for his help. He did a great job fixing up my cooktop that was not igniting. He even took his time to ensure that everything was done and repaired properly before leaving. I will call them in the future as well as recommend them to my friends.

De
Review №4

Barnes is a great technician. Our Kenmore washer wasnt cycling correctly. He came to our home quickly & diagnosed the problem and fixed it. We had another company come the day before that diagnosed it incorrectly and we had to pay for the wrong part & service fee and didnt get a refund. Which was more money for not getting the job done properly. Weve used Thermador Group before and it was Barnes. They are very professional, honest, and have great expertise. Their price is unbeatable and also give a warranty for their service. Very satisfied with the service. I highly recommend using Thermador Group for any appliance repair or maintenance!

Ki
Review №5

I first called Thermador Group because our fridge stopped working while the freezer was fine. Fun times, The young lady that I spoke to book us for the first available which was about a day and a half out. he apologized profusely, as he understood the urgency, but she advised that was the soonest they could do. However, he called me back maybe 90 mins later and advised that she was able to squeeze us in for the end of the day! SCORE! Roger, the tech called to confirm the time and arrived promptly. He was extremely polite, extremely friendly, and very professional. He explained exactly what the issue was, showed it to us, and explained the associated costs. He also managed to get the cost way down for us. He explained roughly when he would be able to return tomorrow morning to get the work done. Ive no doubt well have any issues in the morning, and Ill update accordingly. But suffice it to say, thus far customer service by everyone has been outstanding!

De
Review №6

Great job! We just needed a quick gas dryer hook up in our new home. The response time was great! Brian was professional, responded to our call, and was able to service us in a timely manner. We will absolutely use it again for the repairs we need in the future! Highly recommend Thermador Group.

Mi
Review №7

I gave Thermador Group a call in April and they were very responsive with scheduling us in at the earliest opportunity. Terry came over to look at our broken stove and gave us options to consider in case we wanted to buy a new stove instead of repairing it. We opted to repair the parts. Terry was professional and diligent in getting the job done, even when he misdiagnosed one of the problems at first, he then repaired the real problem at cost savings even though we got a new part for what he thought was wrong. Total pro!

Wa
Review №8

Came out the day before Thanksgiving to fix our refrigerator. James at Thermador Group didnt have the part on his truck but went and got it and came back and fixed it the same day. He protected my hardwoods while working and cleaned up when finished. He was very professional and we would highly recommend.

An
Review №9

We had used appliance before and was extremely happy with the service. now I have a problem with my Kenmore elite bottom freezer refrigerator so I contacted Thermador Group as my first choice. the manager Val was very quick to respond. she was methodical by asking the model number before jumping in with a response. it turned out they dont work on my model but she pointed me to someone who does. this is what I call excellent customer care!!! many thanks to Clark and Thermador Group.

Do
Review №10

Called Thermador Group due to a leaky washing machine. Someone was out that day, the situation was assessed and a minor part was needed. Great professional and friendly service. Highly recommend Thermador Group

Lo
Review №11

I had this washer for 2 years and it wouldnt pump out! So frustrating! Go a piece to fix it but that didnt help! Called Thermador Group and talked to Gonzales and he said no extra charge for weekend work! And now I have a working washer again! He explained everything to me and helped me understand what we can do to avoid this problem in the future! Thank you so much, Gonzales!

Me
Review №12

My gas oven needed repair and Peterson at Thermador Group gave me a quote after I explained the problem, and scheduled a visit that accommodated my tight schedule. Upon entering my home, he respectfully walked around my area rug and was polite, efficient, and professional in remedying the problem. Upon leaving, he noticed that my doorknob was loose. He took out his screwdriver and started tightening it for me. It turned out to be a lot more complicated, but he kept at it until it was fixed, without fanfare. It was really appreciated. I will keep his number posted for all future repairs.

Mi
Review №13

Thermador Group was able to schedule same-day service and graciously rescheduled when I couldnt meet. The tech showed up at the appointed time, quickly figured out the problem with my 15-year-old refrigerator, and fixed it. Thank you!

Ch
Review №14

I had a refrigerator ice maker problem, so I decided to call your appliance repair service company to have a technician here in my place. I can see that he was extremely meticulous and professional. I was very impressed with the quality of service and knowledge about what was needed to bring my appliance back on track. Thanks a lot!

Information
1 Photos
14 Comments
5 Rating
  • Address:2209 A St, Antioch, CA 94509, United States
  • Phone:+1 925-222-2713
Categories
  • Appliance store
  • Appliance repair service
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:6AM–9PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
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