Excellent customer service by Kimberly and the gentleman that was working in the store helping me from font sizes to the purchase and completing my order with personalization in less than 30 minutes. Highly recommend this location, they go over and beyond to help their customers.

I received the best customer service today by Carey. I had placed an incorrect order online and went in to see if they could help me. Not only did he give me exceptional service but he also gave me exactly the product I was looking for. I would highly recommend anyone to go and make a purchase from the Briarwood store. Walked out as a very happy customer!

Carey is the best! Very helpful and professional. Thanks again!

I walked in the store in the middle of the afternoon, found out they could engrave my item while I waited, and walked out with my personalized item in less than 20 minutes. Great service and Ill be back!

On 12/12/20 I was scrambling for a last minute gift for my nieces 1st birthday. I wanted something special and personal, something I should have started shopping for weeks in advance but had majorly dropped the ball! Stuck at work with limited time and options, I ordered from this location online, knowing it would be a gamble if it would be ready on time... when I got off work I called to ask them if it was ready and they said it would be a few hours. I explained my situation, apologized for my last minute order, and asked to cancel the order because I needed something sooner. I was asked to hold and I assume it was the manager who got on the phone next... she was so nice, she told me to head over to the store and she would do my order next. I couldnt believe how kind she was, it really made my day! And while my niece couldnt have cared less about the gift when her parents opened it, I know she will have it and treasure it for many, many years to come, which is exactly the kind of gift I was looking for. Thank you so much Things Remembered at Briarwood!!!

Love these stores. Lots of great gift ideas.

Great gift ideas, furthermore you can personalize most of them...

I got quick detailed service

My mother-in-law recently purchased a set of dog tag chains with me and my child father in mind for the holidays. On Christmas morning upon receiving these thoughtful gifts we discovered that one of the dog tags did not have a proper 20in chain on it and was instead supplied with maybe a 3in chain that looks more like a keychain. When trying to fix the discrepancy with the employee working that day she proceeded to get extremely defensive, and then had the audacity to tell me that theres no way that the chain would have been sent out of the store like that because they look at all products before they go out.And that my mother in law KNEW what she was getting! Now its understandable if they was just overwhelmed during the holidays and that part of the process was overlooked, and I explained to the lady that there must have been some misunderstanding then because this is how it was received. She insisted on telling me there was no shock in what we got! I got nothing accomplished at that moment in terms of finding a solution, and instead had to walk away from this extremely defensive and rude employee. I do not recommend any sort of gift being purchased from this location unless more knowledgeable at trouble shooting and patient staff is hired in, or your other best bet may be to just wait until it is not a busy time of the year to purchase from them. Happy hunting!

I went to this store a few weeks ago and everything was on crazy sale. I asked the associate if they were going out of business she said no we are just cleaning for inventory. I purchased an item and left. Today I went back to the mall and while walking past this store it said Store closing. You mean to tell me you lied to your customer? No wonder you are closing..

I went there yesterday for an anniversary gift and the store attendant there, Scott, was really helpful and considerate. I got a gift a few years from the store that had got scoffed up from excessive use. I wasnt sure if I wanted to get it reengraved, due to this. Scott clearly explained the pros and cons of doing so extensively and even offered to reengrave it for complimentarily given the level of risk involved. All in all he really went above and beyond during our interaction, which I really appreciated.

Very helpful staff. Prices way to high

I have bought so many things from this store... I love how you can customize everything

Awesome. I recommend