Trevor was knowledgeable and thorough. Our process of switching from T-Mobile to Verizon was smooth. We really appreciated his patience and help.

Jeremy made it extremely easy to get our new phones. Because of the chip shortage, he had to order them, but he kept us in the loop of any changes and updated us on status...and they beat estimates. When we went in to pick up our phones, he was ready for us and the transfer was seamless. Very customer service oriented.

Fast friendly and got me everything I requested I would definitely recommend Trevor. Hes very professional. Great performance and personality 👏

Craig was very helpful and I could tell he went out of his way to get me the best deal on my trade-in/new phone. 10/10 would recommend

I had lost my phone, had looked for it for four days but couldn’t find it and by the time I came in to the store I was fairly desperate. I had called Apple first and they had no iPhone 12s available within a 150 mile radius. They had stopped making them because they were producing the iPhone 13. I called this Verizon store and they had one left and held it for me.Craig was the person who helped me. He was very knowledgeable and helpful. He explained the differences between the iPhone 12 and the older phone that I had had, showed me how to access what I needed. He applied the screen saver and then helped me to choose a case that would work best for me.He also answered questions about the plan I have. There are 4 of us on the plan (I and my 3 kids). He explained a number of options that could be helpful.Throughout all of the work and time that took, Craig was extraordinarily patient and kind. He is an exceptional staff member, and I am very grateful that I was able to work with him. One of my children has an iPhone and two of them have android phones. When they need new phones we will certainly purchase them here, and will ask Craig to work with us.I would recommend this Verizon store to everyone. We have been to a number of other Verizon stores and this one has been the best of all of them.

I’m sure the whole staff is incredible, but Craig helped me switch to Verizon and was super helpful and knowledgeable. They want what’s best for you with no ulterior motives.Also, shout out to Tim who helped me over the phone when I was trying to navigate the Verizon website.While I don’t want to have a reason to return- I would come back 10/10

Trevor & the team @ Verizon (Ann Arbor/Washtenaw) are 1st class professionals! Always give me great service! Thank you.

Craig was knowledgeable and helped me get into a new android photo with better memory and storage

Jeremy is the best he Is makes everything easy to us thank you so much Jeremy

I just got my new IPhone 13 today and love it. I worked with Tim throughout the process. Had a great experience overall in buying and complete the transfer.

I came in on 8/23 at about 745pm for a otter box case for my Samsung Galaxy S21 ultra and Jeremy P was the guy taking cake of everyone. He was very good at multi tasking even while he was dealing with lady who kept putting words into his mouth and twisting his words. You could tell he was getting annoyed yet Jeremy remained calm and got through it like it was nothing.I work in retail and I get how it can be sometimes. He could not have handled the situation any better.Great Job Jeremy P!

Had to replace my iPhone and it was complicated, involving multiple issues. Worked with Tim, who was terrific. Patient, helpful and not at all pushy. Actually saved me money because of some hidden charges in bill that had been there for years. Recommend!

Jerome was great! He was knowledgeable and entertaining. Trevor and Tim joined in too. It was fun getting a new phone. Good customer service.

Jeremy was really awesome. He handled us very well. He had lots of patience. He gave us all the necessary information. He is great

Tim was super helpful and really wanted what was best for me. I was able to get all of my questions answered. Thank you for all of your help!

Craig was absolutely amazing, he did everything he could to help me out even staying after closed hours so I could get my new phone and he even had the office playing on his iPad for some entertainment. Best customer service I’ve had at a Verizon store

Trevor was who I was hoping to see when I walked through the door today. He helped me buy a new phone about ten days ago and he’s so good at transferring all the data and making the transfer easy, so when I walked in to get my daughter a new phone, it was a pleasure to see his face again! Thank you Trevor, you’re the best!!!

Update: It has been a full month, and multiple calls to corporate, and Kristen still will not remove the *returned* device from our bill.I would leave a 0 star rating if physically possible. Actually; I would probably leave a negative rating. We got lied to multiple times, straight to our face, and we’re still fighting with it.We got a phone to replace a dead phone. When the phone came in, Kirsten added an insurance plan (which we explicitly stated we did not want and she said she did not add). I was able to get the original phone fixed, so we went to return the new one. We were told by another service rep that we had to return the phone through Kirsten. She took the phone back and gave us a return receipt, but told us she couldn’t cancel the payment plan because it was too late in the day. She told us we could cancel it ourselves by calling the customer service line, and proceeded to play the hold music from the line (literally) until we left. We called the next day, and were told that she needs to cancel it (or at least the franchise location did).Since then we’ve called in three times, and we still haven’t been able to get through to her or the manager of the franchise. Start out at the corporate location on Ann Arbor-Saline, because this is absolute madness.

Craig did a great job with my transfer of service to Verizon! After speaking to multiple people on the phone and getting no where, Visiting the Verizon store made a big difference. He really did an excellent job contacting all the departments and getting to the bottom of the problem and having me on my way!

Great service. Friendly. They really work with you to get you the phone and plan that you want. They have always been very transparent about deals and what’s available regarding phones and plans.

Had a great experience at this place. A bit long of a wait but to no ones fault. Staff was helpful and kind. Shared a few laughs. Would go back here for sure.

Jake was very helpful and made the new phone process so easy!! We will continue to go to Jake for all of our phone needs and always send our friends and family to him as well!

Worked with Trevor and he was awesome and super helpful!

I’ve been a customer of Verizon for about 25 years. I pay for 7 lines every month.I stopped in for help activating my father’s new phone. I asked Jake, the “manager”, and he said it was $40 to transfer data. And if he didn’t charge, it would be taken from his personal paycheck. When I questioned and disagreed with him, he accused me of calling him a “liar”. Jake said it didn’t matter how long I’ve been a customer or how manyLines I have…He pushed the phones back to me across the counter and was all done with me. I left the store and will never go back. I’ll tell everyone about the horrible customer experience I had at the Washtenaw location! I asked for the regional manager or corporate number and Jake said there was no number for me. So I will give him an honest Google Review. He doesn’t even deserve one star.I then went to the Verizon location on Carpenter Rd and was given the best service by Isaac and Nicholas. They were professional and helped me without charging anything!My suggestion to anyone reading this before looking for a phone or customer service, drive the extra 1.5 miles across town to the Ypsilanti location on Carpenter Rd. You will be glad you did!

Trevor was great. Very informative. Trevor got me set up with exactly what I needed.

Our sales associate Kristen, was extremely helpful in the process of us purchasing our new phones.She courteous and professional in answering all of our questions and the process of transferring all of our data and apps from our old phones. As I own a business and there was alot, it was a time taking procedure to do so.She was very patient and helpful in all of it.

Went in cold looking to replace/upgrade my phone. Tim rocked out the options, got me in and out in no time, and I’ll definitely be back for some more of this excellent service. Keep up the great work!!!

Overall I had a great experience just was there longer then I expected! However the staff was amazing and I am happy with my new phone!

Jake was amazing! I would highly recommend him to any one. He cares to take the time to help you and that goes along way in my book! 🙂

Jeremy was outstanding in explaining how to use our new phones. He was also very patient with our questions. I would recommend him to friends.

Kristen’s customer service was awesome. She went above and beyond to answer all my questions and help me. She was also super patient. She made my experience a pleasure. So glad she was there!!

He was likely knowledgeable and took care of putting my phone screen on as if he were a brain surgeon. 10/10

Trevor is absolutely amazing!!! I just cant believe how knowledgeable he is. What an asset to verizon! Thank you Trevor! 😊

Jake is a very perceptive and patient man. A real customer service pro!

Jeff Swiger was the most toxic, dishonest person I have ever dealt with. He mocked me for my deceased wife, sold me a bricked phone and then contaminated the store with the comments he made towards me. He continued on to tell me he can not help with my phone support. As I walked out he made some slurs at me which I believe are not appropriate to write here. Please fire this child-like behavior from your company. This is absolutely sickening.

Kristen, my sales rep at the verizon on whastenaw, was amazing. Really friendly, very fast and worked to get best deal. Great experience.

Trevor was highly knowledgeable and helpful and friendly. Verizon is lucky to have him as a sales agent.

I needed a new screen protector and Tim H. put on a liquid protector very quickly and professionally.

The best and most helpful experience I ever had in a Verizon store. Tim and Nathan are very knowledgeable. Easy to see by the way they treated me and the other customers while I was in there they actually care about the work they do.Highly recommend. They are a 3 hour drive for me but would be worth the drive if I needed something.

Jeremy was very helpful when explaining current promotions and plans for upgrading our phones. He is an excellent communicator and was very patient when answering our many questions!

Craig was super patient with us switching carriers, and doing a bunch of other stuff. Very friendly and helpful.

Great service. Kristen really helpful. Product I was looking for not in stock. She offered and made arrangements to drop ship to my home. Great time saver.

Friendly service and no pressured sales. Its always my go to Verizon store in Ann Arbor. Lots of help available.

Nate, Trevor, and Tim were amazing! Nate went out of his way to order my new iPhone when they didn’t have it in stock, and even came into the store on his day off when I had my appointment just to make sure my experience went smoothly! Super great and helpful. I am so grateful for the help and kindness I received throughout the entire purchasing process.

Kristen Ford was my Wireless Consultant. Im a senior citizen, I dont see well, my bill is confusing to me, and technology can be overwhelming. Ms Ford was excellent--professional, knowledgeable, pleasant and cordial, and kind. I am embarrassed because I do not understand my bill. She answered all my questions. I never felt hurried and she was patient. She intuited I needed to see the numbers and she wrote them down. She gave me advice about new phones and how it would affect my bills. I asked if there was a manual. She said no and then explained that info is online now. I actually did not know that. She said she would show me how to find it. Please let her know how much I appreciated her.

Your rep was awesome and dealt very well with everyone in the store

Trevor was great to work with and very knowledgeable.

Trevor is always so patient and knowledgeable when we need help with our phones!!!

Jeremy, great, great, service! You should see him!

Craig was great and helped me get exactly what I came in for.

Kristen drive to another store to get a new Motorola phone for me to check out. Great service

Kristen was so kind and helpful. Never felt rushed or pressured!! Everything was quick and easy. I’ll be back!!

Super helpful. Sales associate at Verizon corporate made a giant mess of the issue and Nate was super helpful and made our day a lot easier by helping us switch to Verizon through him. Would highly recommend him to anyone wanting to switch to Verizon or any help needed!

Kristen and Jake were very helpful and pleasant to work with. They made getting a new phone fun and exiciting!!

I was frustrated with my old phone and had very little money for a new phone. Nate delighted me by showing me the Samsung A51. He explained the great deal Samsung had going that enabled me to get out the door with it for under $215... and my monthly Verizon payments stayed the same... and he showed me a nice selection of protective covers... and put on a screen saver... and transferred my contacts... phone and all that and taxes and great service for under $215!

The service specialists at this location are always helpful and friendly. I have been a loyal customer since the store opened, and it will continue to be my go to communications center.

Without a doubt the best cellular service in the area.

The salesman was very friendly knowledgeable and walk me through setting up my watch and showed me how to use the app along with good advice!!

Good Service. Allow some time.

Verizon is one of those businesses where I never seem to have good luck in terms of customer service. Most stores are full of associates who seem to be a theoretically impossible mix of someone who struggles to find the motivation to have to deal with you (only managing a disinterested patronization) and high pressure salesmen/women.However, this store feels completely different. The associates were generally friendly human beings who I actually felt a connection with and went out of their way to save me money and address my needs. They even watched my new and old phones for hours while data transferred between them while I went to the bookstore. Customer service here was so good that I have driven over half an hour each direction out of my way just to visit this store, passing countless other Verizon stores along the way. Keep up the good work!

Very helpful staff for buying a replacement phone and updating our family account.

Trevor told very good care of me when I dropped my phone into the dish water this morning. He was kind and a good listener. Thank you Trevor.

Trevor was incredibly helpful and patient and knew all the answers to our questions and provided us with the correct party to contact to merge our accounts so I could join my husbands. Wonderful service overall !!!

Kristen was awesome took time with me and so sweet. Sent my daughter to her and again kristen rocks.

I’ve been a Verizon customer for at least 20 years. While the service hasn’t always been stellar (we live in a rural area in a veritable “black hole” for cell service) the customer service has ALWAYS been great. Yesterday’s experience was no exception. Trevor took very good care of us. We arrived at 7pm and we didn’t leave until he made sure we were completely satisfied and everything was in working order! He never acted rushed or like he was in a hurry to get us out of there. Accommodating, knowledgeable and engaging. Thanks, Trevor, for being so great at what you do!

Trevor was great! He spent hours patiently working with me on a complicated transaction involving three phones. I would recommend him highly!

Though I had a very bad experience dealing with Verizon sales people on the phone and online, my experience at this store, with Jake, was outstanding. He helped me sort out various issues with a phone that I had purchased online for my son that weren’t even connected to his store!! In addition, he spent a lot of time transferring my info to my new phone. The problems were not Verizon related but Apple related. If you want great service, problems solved, and all of this done in a friendly and personable way, go to this Verizon store. Thank you Jake!

What a pleasant experience at cellular and more with Kristen. Super helpful. Very knowledgeable. So kind and patient with this old guy who doesn’t know much about this cell phone stuff. Thanks!

Kristen was extremely efficient and helpful!

Tim was so nice! This was a great experience given my phone unexpectedly broke today. Im very pleased with my new phone!

Jake is the Best! He promptly greeted me and listened to all my needs, found me the right phone, offered me all the discounts available, and took care of transferring all my stuff to the new phone. Hes very polite and respectful. Will definitely return to this store! Thank you Jake!!

Nate the Verizon sales guy that helped my boyfriend and I get the new iPhone 12 Pro max was very helpful, we came in and knew exactly what we wanted and he helped us get what we needed he also help us work out some minor issues that came about talking to other sales people, all said and done he was excellent, helpful and friendly and got us exactly what we wanted in a short amount of time being in the store!Thanks Nate and Verizon storeTaelor & Bill

Trevor is amazing at taking care of his customers. He is very professional and understands customer needs and goes extra mile to fulfill.

Fantastic service! Knowledgeable, helpful, friendly, and fast! Thank you Trevor!

Friendly and knowledgeable! Kristen is great! Quick efficient service!

I received great service at Cellular and More as usual. My family has been going there for all of our cell phone business for years. Trevor was great - he answered all my questions, ordered our phones, and called me when they arrived in the store in a couple days. We made an appointment to get our 2 new phones set up and were in and out in an hour.

Nate did a great job. Friendly and fast.

Shout out to Jake for giving Excellent customer service!!! He went above our expectations and was extremely helpful to me and my wife. Setting up her Galaxy note S20. Thanks, much appreciated.

Jeremy was excellent to work with. Helped get us the best deal for our uses.

Tim was very helpful and made the process of getting a new phone super smooth. He really knew his stuff, so the conversation was very informative.He and his coworker, Trevor, followed protocols and kept the store clean and sanitized. I’ll definitely go back!

I went to pick up my new phone and we ran into a few problems while trying to transfer my information. The staff worked very hard to get it all worked out. Biggest problem was that I couldn’t remember my ICloud password. In the end we accomplished it and I love my new phone.

Jeff was fantastic. I feel he really looked out for me to get the best deal possible. I will definitely be back.

Craig was amazing!!! Very patient and kind. He made sure my IPHONE was completely set up and answered all my questions. By far, the best experience I have had in all of my phone purchases. I will highly recommend this location to my friends!

Jake is an excellent salesmen. He took care of me and I am very satisfied with Verizon.

Kristen was amazing.

Nathan was very helpful, including immediately returning my call when I had a follow up question. Over the years we have always had excellent service at both of the Washtenaw Ave locations in Ann Arbor.

Jeremy was amazing and went above and beyond to help me get what I needed.

Very nice guy

Kristin provided outstanding service: very informative, direct, clear, helpful. Thank you!

Trevor was really great! He was by himself and still managed to help 4 people all while activating my new phone!

Very knowledgeable and informative

Excellent customer service. Friendly and knowledgable staff resolved all issues. Highly recommend

Rob was fantastic. He was extremely helpful, patient, and great to work with. His customer service was excellent and he is s really nice guy. You know how to hire good people!

Ask for Jake for an excellent experience!

Friendly and knowledgeable staff. Very nice and extremely helpful.

Kirsten was very helpful, patient, and great with follow up.

Usually I try avoiding calling customer service because of their lack of knowledge however Sarah was an exception really glad I got to talk to her because she help me with every single issue I’ve had which put Verizon in a good place in my mind since Sarah is pretty much their face when it comes to connections customers to the company. In my opinion companies definitely should appreciate workers like this because like I said they are their faces

Very nice staff and buying experience. Always willing to help with questions.

Jeffrey provides excellent service on the transfer of 2 lines & new phones. He took his time to explain pricing & data.

Trevor was very helpful and explained my bill in a way that made the experience very comfortable!!