The previous owner of the auto I purchased told me Convenience Auto had the maint. records and had nothing but praise for Justin and the team. I told Justin the situation and he took the time, answered all questions and even provided a solution for local towing. I will be using Convenience Auto. Justin, I know you respond to reviews because youre a class act. Do me a favor and thank your parents for me. They raised you right, which is more than I can say for many young men today.

Highly recommend this shop, especially if you are new to the area as I was and looking for a mechanic you can trust. I feel like this is the only place you should take your vehicle if you live in the Ann Arbor area, especially if you have a Subaru. Justin and his team know their stuff, and are true professionals.

Dropped off car w flat and they said they would look at it as soon as they could. I called twice and was told in the late afternoon that they did not look at it that day. Rep said that it was up to me-if I needed sooner, they could put my car back on the street and I could as AAA to tow it somewhere else. If its like that, why wouldnt they say so at 730 AM instead of when they were closing? If they didnt want to help me, we both could have saved time. He just came out and said that to me. I did not complain that they had not had a chance to look at it so I dont know why he said that to me. I know people are busy n short staffed.. So they looked at it the next day and said they could get it replaced the following day. Then I was running a little late to pick it up. I said I would be there close to 5:30 but was running behind. Took them 3 days to replace a tire, but cant wait 10 minutes for a customer? Fortunately, I could pay over the phone and get it after hours. I really hated asking them to wait a little bit for me, I know people work hard and want to go home on time.

Would highly recommend this business for car repair. The service was done quickly and for a good price

Justin and his team are amazing!! Thoroughly professional and offered great suggestions and above and beyond service!!

Due to circumstances, was not able to have Convenience repair my vehicle, but Justion Pfenning spoke to me in a polite, proffessional manner, and gave me sound, honest advice. If I lived closer, and parts would have been available faster, I would have used them for sure. Seem like good people!

I have been having issues with a continuous flat tire on my car for months now. I had been getting it repaired at another business, and decided to switch to Convenience Auto Service after not having the issue repaired appropriately. Convenience Auto Service (and Justin specifically) was very helpful, professional, and transparent about the issues I was having with my car. They showed me exactly what was wrong, allowed me to take pictures, and explained everything they were doing (I have very little baseline knowledge of cars). The service was incredibly fast too. I would definitely recommend this company for auto repairs and will be returning with any other issues I have.

Nice guys who treated me well. Did a very thorough job on a pre-purchase inspection and gave me an estimated cost for all repairs the car would need. Well worth the money to get it checked by them.

Great people and great service, always a fair price and never oversell stuff. Since I found them, only place I will service my vehicles. Keep up the great work!

Absolutely fantastic! My truck was dead and was towed in to try to figure out what the problem was since I wasnt able to jump it at home. The battery was fully dead. Justin took great care of my truck and it now runs great! Expectations were exceeded, and customer service was spectacular! Beyond pleased!

I was lucky enough to find Convenience Auto when I was searching for a local mechanic for some quality car repair work to be done on a family vehicle primarily used by my twin teenage boys. The quote for the work was very reasonable and the repairs were done in a very timely manner. I was very pleased with the service I received from start to finish and I feel that the service manager, Justin and the mechanic, Mark will provide great support for all of their work if needed. I will highly recommend them to my family and friends.

This place was recommended by a friend, and I had been going there for oil changes since I moved to Ann Arbor. This time I needed a little more with a Check Engine light on my 14-year old car. They quickly diagnosed the problem, called to give me a quote for the fix, and promptly repaired the car. It now runs perfectly. They also did a full inspection and noticed a few regular maintenance items that needed to be done, and performed the ones I requested on the phone. Im glad my car is now both safer and more reliable. Very professional and a joy to work with. Strongly recommend.

Excellent staff and service. I have complete trust in them all around. My old car has new life, and I wouldn’t go elsewhere.

Chris and MJ were the best! Genuine, trustworthy, high quality service! I am so grateful for the exceptional care that MJ took of my vehicle and extra efforts that Chris took to provide the best quality customer care I have ever received. Best car service I have ever experienced over my 16 years of driving. I could not be more pleased and highly recommend for your car needs!!

Convenience Auto fixed my car ahead of schedule, and communicated well during the process. They did the work necessary and I felt secure in the diagnosis. Also, the shop is clean, easy to find, and the employees are friendly. They have earned our business as repeat customers.

Service has always been both very professional and courteous. They are very thorough in their inspections, and they even diagnosed/fixed an issue with a grinding noise I had noticed that another service shop could not find. Highly recommend for any service you might need - they have constantly gone above and beyond in their friendliness, ability, and value.

The staff at Convenience Auto are always courteous and friendly. When my car is in for service they keep me updated throughout the day if anything changes from the plan that was discussed. There’s never a surprise with the bill when picking the car up and I’ve NEVER had to take the car back after a repair because it wasn’t done correctly or completely. It’s great to have an auto shop you can trust with your car.

I am very happy to comment on the service I received at Convenience Auto Service. Justin and Mike were very helpful with their quick turn around time of assessment of my car repairs, projected cost, and approximent time I would have my car completed. I am very happy with my experience here and my car repairs. Justin kept me updated and was very communicative. My need for my car to be returned to me as soon as possible was not only heard but honored. I totally recommend this auto repair service.

I needed new brakes and everyone else was closed the only day I had off. I was working 12 hour shifts 6 days a week and because they were across the street from where I worked they got me in right away and was able to replace my brakes while I was at work and they did a fantastic job. I’m driving safer now because of them. Thank you so very much!

Honest and thorough work. I feel comfortable with every service I’ve had on both of our cars. Staff inside the garage and out are great to deal with.

I really don’t know what to say except that I’ve never trusted an auto shop till I found these guys. Trustworthy, professional, understanding when it comes to customers finances and doesn’t try to sell you services you don’t need. As long as I’m living in Michigan I’ll continue to get work done by them

Great communication. Effective service. Their estimation was exactly on time and guess what? They even came in under budget. The only down-side was that they had several days worth of cars ahead of mine, but frankly that’s no surprise given their work. I was impressed and will be using them again in the future.

Could not be happier with the services I received! These folks are good at what they do - and clearly good people, to boot.

Honest folks providing High quality service

The guys at Convenience Auto are great. Able to help at a moments notice. They go above and beyond. Very grateful.

These guys are so thorough. Ive been getting my car fixed there for a year and a half or so, and theyve always given a detailed inspection report, and help me decide whats important. I got a pre purchase inspection, and they were able to steer me clear of what otherwise looked to be a fine car, but really had some serious issues.Theyre often scheduled out several days, but it is worth the wait, every time.Thorough, honest, friendly. Would recommend their services to anyone (and I do)

Convenience Auto has services my vehicles for a long time, and I have always been satisfied with their work. They are honest and thorough, very important to me as a female vehicle owner. Even with simple oil changes, they check everything and share what might be coming up in the future.I would highly recommend Convenience Auto for all of your vehicle service.

Good work, great price, professional, friendly, and nice. Take your vehicle to Convenience Auto, dont think twice.

Faster than expected, lower price than expected, and really went above and beyond for me. They even gave me a ride to and from home while they had my car. A+, highly recommend.

They had a bit of a lazy/missed diagnosis on my clogged catalytic converter. Though I cannot stress enough how helpful and accommodating they were. Honestly they did go above and beyond for me and thats more than I can say for A LOT of other shops!!

Ive been looking for a used car and needed someone to do a prepurchase inspection. Even though I didnt end up buying the cars, these guys really saved me a headache when it came to pricing for the used cars. Not only was the cost of the inspection reasonable, they are friendly and stand up guys. I highly recommend them, and will definitely used them again for my auto needs!

Ive had nothing but great experiences with Convenience Auto. Really great service in every way.

Staff is very friendly and takes COVID precautions seriously. Both times Ive taken my car in, theyve had the repairs done earlier than expected. I would definitely use them again!

Great place to get your car fixed! They have great prices with mechanics that you can trust. I have enjoyed all of the employees. They have excellent customer service. I would recommend them to all my friends and family

These guys are always honest, precise, and take great care of my vehicle. They answer all my questions and even offer shuttle service to where you need to go. Cant recommend them enough!

Knowledgeable techs on my vehicle and didnt oversell needed service

Diagnosed the trouble quicker than they thought. Found the parts for a 20 year old car, and had it repaired before noon the next day. I felt I was treated very well, and my car even better.

I had to take my other vehicle in for a major repair. Mikes team diagnosed the problems quickly and took the effort to get high quality repair parts that will ;last for another major mileage cycle. The vehicle was delivered back in the time quoted for a very reasonable price. They even drove me home as I had to leave the vehicleMike and his team are very knowledgeable and pay attention to details. My car was fixed and ready to go at a lot less money than other repair shops and especially the dealer were quoting.

I took my car in for a pre-road trip checkup and oil change. The customer service was excellent; professional and friendly. They found a cracked serpentine belt and a corroding battery cable and replaced them both at a good price. Im happy to say that Ive found my new auto repair shop!

The team there was great. Justin answered all of my questions, provided me an accurate estimate, and the work was done quickly without me having an appointment scheduled beforehand.

I have used this shop as my primary mechanic for over 20 years. When Convenience took over from P.A.T. a few years back I was concerned the level of service would not match my past experience. Instead I find the same excellent service with the addition of a great website where I can make appointments and communicate via email if needed.Recently I had an appointment for replacing tires on my vehicle and checking a warning light. Unfortunately two days before my appointment my car died due to a bad alternator. I had my car towed (after hours) to Convenience the day before my scheduled appointment, thinking it would just wait until my scheduled time.Instead they got me immediately, diagnosed and repaired my problem (as well as some other minor fixes) and took care of my tire replacement. Without an appointment I was back up and on the road in less than 24 hours from having my car towed to their shop.An awesome experience. Highly recommended.

Very kind, professional and fair. Would highly recommend them to anyone looking for auto service!

Always have a great experience with these folks. They are thorough and honest— they ALWAYS make sure to call with updates/recommendations before making repairs, so there are never surprises. Awesome shop!

Excellent customer service and honest mechanics. My prius was facing problems and I was told elsewhere that I needed to completely replace the battery. However, Convenience Auto gave me an honest diagnosis for my vehicle, provided shuttles to and from their office, and topped it off with some friendly conversation. The overall process was great and they really allow you to trust in their expertise. Will be returning to them for all my needs.

This was by far the best car repair experience that Ive had! I have been here twice and both times, all of the staff were incredibly kind, friendly, helpful, quick, and knowledgeable about my car. The prices are very reasonable. They were kind enough to fix my tail light right before they were about to close up shop and with no appointment. I would definitely go back again!

Great service and staff. Highly recommended.

I took my car in with out an appointment. They said that would work into their schedule when they could & they did. Maybe i’m Not keeping up on modern prices but $488.XX for diagnosis, new spark plugs & an oil change seems a bit high. For all I know that may be a very competitive price but this car is starting to cost me a lot of money.

I have been taking our Forester to Convenience Auto South ever since the factory warranty on the vehicle ran out. The staff is knowledgeable, friendly and treat customers with courtesy. The pricing is fair and the estimates are upfront and honest. I am glad a friend recommended them to me.

I had a wonderful experience at Convenience Auto South. Larry and Justin provided an extremely helpful, stress free, transparent experience. I drive a Land Rover which has always been a problem to get serviced but Convenience handled it amazingly. I would recommend them to any individual looking for a quality experience. Your car is in great hands!

Very professional and personable staff, absolutely no complaints!

Fabulous experience! My repair was completed on time at a fair price. The staff was knowledgeable & treated me like family. My new repair shop, I wont take my car anywhere else!

Good service. They gave me a free ride to and back from work while my car was in the shop. Pricing was transparent.

They were courteous and very prompt.

Bringing your vehicle to these guys is a no-brainer. I trust them completely. You can too.Great diagnostic abilities. No high-pressure sales pitch. They treat you as a valued member of their family.Able to explain automotive issues in clear and precise manner to people (like me) who know little about cars. Friendly, relaxed and comfortable attitude.I have complete confidence in the management and entire staff.I would recommend these guys to my son, my siblings, and my mother.Walk in anxious with a automotive problem. Walk out relaxed and satisfied.A+ guys.

Honest place, they say what work needs to be done, but they dont scare you into getting it now and then (this has been my experience at other places). Their estimates are really detailed and you can look up online what they recommend and everything checks out. Their prices match what you would find with an internet search, but maybe not the cheapest place you can find.

STOP LOOKING FOR AUTO MECHANICS AND GO HERE!!!! We had the check engine light come on ONE DAY before a road trip. These guys fit us into their busy schedule, made our stressful situation as smooth as possible, and even drove us home and picked us back up to get our car afterwards! They were professional, honest, and knowledgeable about their trade. I was grateful beyond words for their generosity and kindness.

Outstanding customer service, as always. Not only is the service great, but we know we can count on Convenience for their honesty and recommending only what is really needed.

Took my car here for an oil change w/ a coupon. The coupon was only good for conventional oil but they let it slide and gave me the full synthetic oil at the same coupon price.I also did a complete inspection and the report was extremely detailed. Plus, they give shuttle rides around AA.Very satisfied customer!!

We’ve been using the guys for years.Honest, knowledgeable & trustworthy.Glad to stick with a good thing....

Convenience Auto Service South is a true 5+ star facility that embraces Customer Service & Satisfaction.11/11/19 First major snow storm of the year. I was stuck in traffic during blizzard like conditions, my car wipers stopped working! They werent stuck, I tried the old hand out of the window trick to knock of the ice. (Lol). They didnt move! Being an out of town guy, I didnt know where to go for auto service. After reading so many positive reviews about Convenience Auto Service, I made my way to their shop where I was welcomed with a friendly greeting. Within minutes, my car was being serviced by their auto technician. Because of the blizzard like conditions and traffic gridlock, we were unable to get the part needed for my repair. The auto technician went above and beyond, he was able fabricate a part in the shop to meet my needs. He fixed the wipers and updated me on the process. I live in Macomb County, I left their shop at 5:30pm and arrived home at 8:30pm due to icy roads, accidents and slow moving traffic. My wipers worked flawlessly! The entire CAS Team made me feel at ease throughout the repair. Keeping me safe while on the road was their priority! Thank you CAS, it took me a while, but I made it home safe and sound! Mike D.

Very convenient place to get your car serviced. Knowledgeable staff, great prices and same day service. My brakes are better than ever. Thank you!

Excellent, friendly, knowledgeable service, plus free ride to work while my car was in the shop!

Fast friendly service with no surprises. Ill definitely be using them for future service.

Excellent customer service, great experience, very professional. Provided detailed info about the work done on my car, did a complimentary inspection and were very knowledgable and helpful all around. The reason for the 4 stars is related to their prices-their work is great quality, and the experience is the closest you will get to dealership-level service at an independent shop, but their prices are unfortunately a bit high.

Rare quality place. Those guys are going extra mile to do the job right. Extremely happy.

I have known the owners of this repair shop for some years now and I am constantly impressed and wowed by both their professionalism and their level of service. I can honestly say I have never had a bad experience at this shop ever. I trust them with any repairs or service that I need.

Excellent customer service and mechanics. My friend recommended your shop as a trustable place. I also get a wonderful experience today.

This place is great. Although they are not the cheapest, but they are offering something no one literally offers; customer satisfaction! They provide actual guarantee for 3 years.I had some misunderstanding regarding my AC before with the other store. The manager kindly called and asked me to come over and they solved the issue. I also asked them that brakes need repair and i was prepared to pay 200-300$. But they said it is covered by our gurantee that 2 years ago we’ve fixed this. I did not even remember that! Also they gave me a ride to downtown AA, making sure i’m satisfied after the previous issue. Could be more happy?!

Very happy with their work and ability to e plain what needs to be done

Great service and communication. They got me in right away. Very professional.

This is a place you can trust to provide excellent service at a fair price! We have had numerous vehicles serviced at this facility. Dan

Friendly, professional, excellent work.

TLDR: I highly recommend these guys. They are professional, thorough, and honest. They may not give you the cheapest quote, but the quality of work makes the price well worth it.The whole story: I brought my Acura RSX to them a week before Memorial Day weekend with a slipping clutch. They determined that the clutch needed to be replaced, and warned me that it might not be done before the weekend due to heavy workload. They got it knocked out before the weekend, anyway. They missed a couple of small parts on the quote. They didnt charge me for them. In the process of doing the job, they found a leaking oil sending unit. They replaced it . . . and didnt charge me. They also replaced assorted fasteners in my engine bay that have been missing for years, including one that supports my hood latch. My hood finally closes properly. I didnt even tell them about that. They went above and beyond the quote, and still charged me the quoted price. Its been ~two months since the job at the time of this review, and there have been no problems. Ill be back.

I have routinely had great experiences at the Liberty St. location. We take our 2009 Prius in about once a year for maintenance. I took it to the Jewett shop for a checkup + 12v battery replacement.We got a quote for just that within a couple hours via email & phone. I responded with something along the lines of We are going on a few road trips soon and want to make sure the car is ready, we trust your recommendations on anything else that needs to be done. I expected them to come back with something, I was telling them to take our money (I would not feel comfortable doing this at any other shop).Surprisingly they said no, the car is in great shape and theres no reason at this time to spend more money on anything. Awesome people who had a perfect opportunity to take advantage of us and didnt, very much appreciated.

The guys took care of my cars needs and were friendly.

UPDATE SEPT 8, 2018 AT BOTTOM OF REVIEW!Price gougers! Do your research before you take your vehicle to this place! They wanted to charge me $333 for a part that could be purchased online or at AutoZone for $117. When I questioned why it was so expensive, the clerk replied, You know we up-charge for parts, right? And ours are guaranteed for 3 years. I would surely hope so, since my vehicle is 7 years old and the OEM part is just now failing. I took it to my old mechanic (30 miles away-hardly Convenient) who found the part for $200 (also guaranteed) and charged for 1 hour of labor instead of the two hours that Convenience wanted to charge me (Its a 1 hr job FYI). I declined a repair from Convenience based on the price alone. Convenience still charged me $110 for labor (1hr) for a diagnosis that I guarantee did not take 1 hour to perform. I have never, outside of serious engine work, been asked to pay a higher price for a vehicle repair in my entire life, and this (no, Im not a mechanic), was a seemingly routine repair.And as a side note, I did have some other services performed on a separate vehicle, which turned out OK. Only an oil change was done previously.The guy behind the counter is nice until you question him, so just make sure you look up the parts behind your diagnosis before you let them repair your vehicle to make sure youre getting a good value. In my opinion, you will not get value at Convenience Auto Service.UPDATE - RESPONSE TO OWNER RESPONSE:Double check the email you sent me. I wasnt looking for the lowest price, I was looking for a FAIR one. I am unsure where you are getting your math from especially since you never saw the invoice from my other mechanic. I found an aftermarket part online for less (which is of course expected), but my mechanic found the part for nearly $100 less than your price. You wanted to charge me for 2+ hours of labor for a 1 hour job. Your estimate states that you wanted to charge $268.40 for labor and $333.08 for a part that my usual mechanic charged me $248.49 for. Your grand total was $636.74 to replace a carbon can!! My usual mechanic charges $96/hr. for labor and IT IS A 1 HOUR JOB for an experienced garage. This is a far greater difference than $35 between shops. I wish you the best of luck in the future as well - but Im sure youll be in business for a long time since you overcharge an insane amount for your services and people still seem to be willing to pay it.

They did a really great job on my Cruz. They also had chocolate at the counter! :) I love these guys.

Honest when the parts came in considerably cheaper they passed the savings on to me.

Good service. Gave honest opinion about which work was necessary and gave estimates on the rest

These guys are great. They are friendly, dependable and honest. I would trust them with my entire families car needs.

Very quick and friendly!

I brought my 2005 Subaru Outback XT in for repairs and they said they would not work on it. I got really butt hurt about it and wrote a bad review and gave them one star. Which I have since deleted.Well since they wont work on it, I guess my car is really as messed up as they said it was. I have to sell it or junk it or something. Im not happy about it.Anyways. I would not recommend taking your Subaru car here if it is anything serious. It they dont want to work on it, theyll turn you away without giving you info as to what your next best option is.I didnt want to give them a 1 star review just because I was mad. So Im giving them 5 stars, and only the people who read this review will I am not happy with them. And I would not recommend them.

Very warm and professional.

The guys at the counter are great and the techs do a great job at taking care of my Camry!

There customers service is number one I would recommend them to everybody thank you guys for your help with my car I will be back

Knowledgeable staff, work finished on time, good overall value

My first experience here in Ann Arbor and the best, good price, excellent customer service, perfect care to my car, etc..I strongly recommend this auto service shop

Justin and Larry take great care of me and my car

Great team! Always willing to do a bit extra and do it right.

Reliable, friendly, competent and priced fairly.

These guys take great care of my Toyota Avalon!!!

Friendly and knowledgeable. My truck was done as promised.

Competent, friendly, and knowledgeable!

Great service, friendly staff!

I am a female that hates to get service done on my car, but I really trust the guys at Convenience Auto. They took the time to explain what I needed, and treated me with respect. I will take my car here every time I need something done!!!

Nice staff

I went for puncture repair. At other stores, only tire replacement was recommended, but here we first checked and thought about how to deal with it. As a result, the nail was only pierced, so it was repaired. Costs were also reduced. I will come again.