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Dunning Toyota Service
3745 Jackson Rd, Ann Arbor, MI 48103, United States
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Dunning Toyota Service
Comments
Ra
Review №1

I purchased a vehicle from Tony Khalil and I was very happy about the experience. He answered all my questions immediately and gave me his card to reach out for any further questions. He was very professional and had great customer service. I recommend him to everyone!

Ka
Review №2

All I can say is Tony Khalil is the real deal. He helped me out on a lease and made it as swift as possible as I enjoyed the complimentary water he gave me. Even though other sales reps were telling him things about other leases and deals that were pending he still stayed focused and made sure our time with him was brief. He made my brief time at dunning a good experience.

Fo
Review №3

Jeffery root was a pleasure to work with he helped me buy my Infiniti g37x which is my favorite car I’ve ever owned. He was professional and helped me get in and out with a new car fast. I would highly recommend buying a car from Jeff at Dunning

Me
Review №4

I bought a used car for 6k from here and i had it less than a month before i had to spend 4k for a whole new engine !! because their service people didn’t tighten the oil filter and it was leaking the whole time i had it

De
Review №5

I bought a RAV-4 Hybrid, Sarah kept me in the loop every step of the way and got me the exact car I wanted.

Ma
Review №6

Had the best experience at Dunning Toyota. Grant Scanlon was very helpful and found us exactly what we wanted.

Ky
Review №7

I took my car in for animal damage to some kind of harness. After I picked up my car for being serviced, my dashboard light came back on due to a failing thermostat and discovered my tailgate button was not working. I took my car back into the service department and they said they knew about the thermostat from when I initially took it in, but did not add it the repair list because it wasnt part of the issue insurance was covering. They had my car for over a month, I called 4 times and asked for updates, not once did they mention this issue, because if they had, I would have said fix it and I’ll pay for it.Then when I told them about the tailgate, they said that the tailgate switch was broken and this was something insurance denied to pay to repair also. This is where it gets fishy. I was irritated at Dunning’s lack of communication, so I took my car to another service to station to get it looked at. The other service station told me that the tailgate switch was not broken, but improperly connected to the defrost and they guessed it happened after the new harness was put in and things had to be reconnected. Before I took my car in, I had no issue with the tailgate button.I filled out a survey, letting them know I was disappointed in the service I received. I got an email from the service manager letting me know he’d like to speak, I replied “What would be a good time to call?”, and I got a call from an underling. She had no idea what the issues were and said she get some more information and call back. No follow through on her follow up. Again, poor communication.I took my car into the Dunning service station even though I knew I would probably get charged a little more, but I thought it would be worth the cost because they would know their vehicles best and I would get peace of mind knowing it was properly repaired.I wont be going back and I no longer plan on purchasing any future vehicles from them either. This whole experience just left a sour feeling all the way from the Service rep. to the Service Manager.

Ju
Review №8

Bought our car from here and only go here for maintenance. They work fairly quickly and scheduling an appointment is preferred... Maybe required.

Ma
Review №9

Customer service was lacking! Was good until the sale was final, then nothing. When we drive off that lot we are still your customers. We still had a tow package on order, and was never called to let me know it was in. Then when I found out it was in, I made an appointment to have it installed. Milike was supposed to have a loaner car ready for us and he acted like he didnt know we were coming. Had to wait 45 min. For him to get the car then brings it on empty, without saying two words to us. Work on your customer service. As it stands I would not recommend this dealership.

kp
Review №10

We always have a great experience with them since we bought our car. My husband has gone there for oil changes and gets great service. Awesome team under the Dunnings!

Te
Review №11

Split review - service yes, sales no! The service department at Dunning has been outstanding - especially since we seem to get Zach as our Service Advisor every time we come in with the Tundra or Prius. He works hard to make sure we are satisfied. Unfortunately I cannot say the same for sales. The Tundra purchase in 2004 was great - good sales rep, etc. The Prius purchase in 2011 was just the opposite- different sales team, car brought up from Ohio and had problems from day it left the lot, never heard from rep again, Sales Manager treated me like I was stupid, etc. Service team worked for months trying to resolve issues with Prius with zero luck. I may buy another Toyota but Dunning will be my last choice for that.

Ni
Review №12

Good people to work with! Always get the right parts the first time.

Mi
Review №13

I mean check out that coffee machine

Sh
Review №14

Tried to charge me $1300 to replace my brake pads when another Toyota dealership told me $550. Over double! This was after they screwed up my brake shim rotating my tires so that I had to come back.

j
Review №15

Closed for sales on the weekend

Information
18 Photos
15 Comments
3.7 Rating
  • Address:3745 Jackson Rd, Ann Arbor, MI 48103, United States
  • Site:https://dunningtoyota.com/
  • Phone:+1 734-997-7600
Categories
  • Auto parts store
  • Toyota dealer
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:7AM–8PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–8PM
  • Saturday:7AM–6PM
  • Sunday:8AM–3PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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