I have been coming here every oil change since 2013 the staff and service department were (key word) amazing. I havent had to drive much in the last 2 years due to COVID and working from home but when I went in for service the entire staff has turned over. I didnt think anything of it its been so long since I was there but I the work that they had to do on my car was under recall but they didnt even ask if I wanted to replace other things while they had everything apart then got a You should do these things email NOT EVEN them telling me in person, but an email with over $2000 of repairs that I needed that are all in the same location of the parts that they just replaced. So instead of asking me if I wanted to replace the parts (then just charge for the parts and install labor - what they could reimburse Nissan for the recall) they chose to not even talk to me.I brought my car in @ 7:45AM for an 8AM oil change and Recall work and never heard another word until they were Done at 4PM. When I went to ask if they had finished because I had left for a dentist appointment. They just said NO! I would have called you! Very rude.So I will never be going back and will never buy another Nissan. Good job Fox of Ann Arbor (sarcasm), you have lost another customer.

Great vehicle purchase experience. Anthony provided outstanding service without all the slimy sales pitches. The entire transaction was organized and relaxed. He went above and beyond! Would highly recommend to do business with!!

We had a positive and seamless car buying process working with Terra Blanks. She was very easy to correspond with and made every effort to help us get a solid deal! There a lots of car dealers in the region, but I highly recommend Fox Ann Arbor Nissan. Everything was handled professionally and with patience, making it an overall positive experience.

Terra Blanks, Sales Associate, receives my highest recommendation for any new or used car purchase you may be considering. She made the entire process completely seamless with her professionalism and attention to every detail. She responded promptly and thoroughly to every question I had. You will be thrilled you contacted her to start the process for your next car, as she is absolutely the best!

Sent a text for 8 thousand dollars worth of repairs and never received a phone call explaining anything. Denyed all repairs via text. The only call we received was the dealership saying our car was ready for pickup. I cant believe no one called to personally explain any of the repairs. Will be taking the car across the state to a mechanic we trust.

Nice people, understanding of my needs, and worked with me to find the right fit. Speaking of nice people, cant recommend Terra enough. I had high expectations, and she kept coming back at me with new ideas to get me a car that aligned with what I wanted, at a price point that I needed. Super friendly to work with and professionally persistent in the best way … thanks again Terra!

Just re-leased 2 new cars this month and could not be happier. Brad was awesome to work with and made the buying experience very easy. No high pressure sales, just great customer focused attitude. I also have been very happy with the service department for all my normal maintenance items on my cars. Highly recommend!

Salesperson Anthony S., made my purchased of a Rogue very easy. I got a Great payment agreement. No hard sales very pleasant experience. See Anthony, when your ready to buy a New or Slightly Used vehicle.

Bought a car from Anthony. He is absolutely outstanding in his attentiveness and helpfulness. Hell answer every question you have and take all the time you need. You cant go wrong with him as your sales advisor.

Jordan in service was great. Super helpful and he made sure the estimate was accurate and was honest that nothing could be found wrong instead of trying to get us to pay for unnecessary repairs. Honest and friendly!

The absolute best car purchasing and service ever! Excellent communication, no BS. Bravo!!!

I tried to change my previous rating but was unable. After my less than stellar rating Joe the GM reached out. He assured me my experience was unacceptable and would not happen again. He also offered to detail my mothers car as an apology. He had the car nicely detailed and again offered apologies for his staff. I cant bring myself to give a 5 star rating, but Joe did the professional thing and that is very appreciated.

Terra was amazing. She was incredibly honest, committed and devoted to getting me into my new car. I would recommend her to anyone in the market for a new vehicle.

Knowledgeable mechanics. Helpful, professional write-up associates.

Not impressed with the sales rep, who acted his didnt care, and really judged us when we walked in, not knowing i had an appointment with this sales rep. Didnt take the time to research to see any options. Never will recommend this dealership. I do go to Nissan Tamaroff but i went to Ann Arbor since they had in stock what i was looking for. Ill wait and go to my dealership i been going to the last 7 years.

Anthony Solack and Brandon Wilhelmi at Fox Nissan gave me a greatDeal on a Nissan Titan. They took the time to review the features on the truck and gave me the plenty of time to drive it . After driving and answeringMy questions I was confident that this was the truck for me. After spending several weeks with the Titan I’m even happier. It averages 21.4 milesOn the Highway, and 18.2 combine city and highway. I highly recommendFox Nissan . They take good care of you and make purchasing a new vehicleA pleasurable experience.

This is the first time Ive ever been ghosted by a service center.Last year, I came for an oil change and to check my A/C - which turned out to be problematic. I was told a part had to be ordered, would take a month, and I would receive a call later on with the details.I do not know if it was the pandemic, but I never received that call, or details on what exactly the issue was.With summer here, I needed to get the A/C taken care of - so I contacted Fox again - explained the situation, the gentleman seemed confused given the length of time, but he told me he would look into the matter, and I would be receiving a call later today, or tomorrow.A week later, Ive called my final time. Explained the situation, and requested to speak with a supervisor or manager. I was told he was out but would return in the hour, but that they could order the part for next week. No explanation on why service lapsed, or why they never contacted me, no apology on the matter, nothing.Well, I requested that their service manager, Luke, reach out to me on my phone - before the end of the day.Well, its 6:16, so I guess Im going to be searching for a new service location.No, I will not be emailing or calling anymore. I can take a hint when Im not wanted as a customer.

I bought my car here 6 years ago and have been exclusively coming here for maintenance. The service was excellent until the pandemic started. I was willing to be patient in the beginning, but the service hasnt gotten better. Last time I was here it was recommended I buy 4 new tires-around $800. When I asked why there were double the price of what I could get at Belle Tire next door, I was told because they were name brand, and then was offered the generic brand and half the price. I came back for an oil change (this time the person I worked with (Lawrence?) was very helpful and gave excellent customer service). While waiting I noticed none of the technicians had their masks over their mouths. They had them pulled down while they were working and then would pull them up to come inside. Some werent even pretending to wear a mask, didnt even have one around their neck. I also noticed at least one manager not wearing a mask inside the showroom. Im not sure what happened to this place but I will not be back and if you care about your safety you wont come here.

Anthony is freaking awesome! Made what I was expecting to be a very stressful process super easy! Worked with me on a trade in to a car I’m going to ❤️ for many years! When electric cars become more mainstream, Fox will definitely be seeing me in the future 😁

Everyone was so helpful and accommodating. I added on a service with a part I purchased separately and also managed to get a quote for selling my vehicle while I waited for my oil change. Everyone made sure all of my needs and wants were tended to and I was very happy with my experience!

I had broken down in ann arbor and had to have my car towed here. The next day, on Friday, my car was scanned and I was told that it was my mass air flow sensor. I was told that it was cleaned and that it drove fine afterwards and I was charged 130.00 for 1 hour of labor. When I picked up the car on Wednesday, I had started my way back towards where I live, when my car was doing the same thing it was towed there for. I called fox nissan and they told me to bring it back but by this time I was already on the left side of the highway where it splits and I was closer to a different nissan dealership by the time the highway came together again. My car was scanned at the other nissan dealership after limping it the rest of the way there. My car was throwing a transmission code, which is covered under warranty. The service manager there had told me this is most likely my problem after he had test drove my car. Ive been waiting for the manager at fox nissan to call me all day and I have not yet received a call about getting a refund. My car should have been test drove when it arrived there on Friday. I was also never quoted on a replacement mass air flow sensor in which the other dealership said they should have just replaced it instead of cleaning it. The moral of the story is do NOT bring your car here, it is not worth the headache.

I wish I had the experience that the rest of you have had. My mother wished to buy her car from lease and not release it. I have made multiple calls to Fox only to be told someone would call me back. I have yet to receive a call back. I was able to reach one salesperson who I had left a voice message with the week before who stated I received your call but you are Brads client, he then explained that he would make no money from working with me. When I asked to speak to his supervisor or manager I was then told he could assist me, he had obviously made the offer only to avoid a complaint and was rude, so I told him not to bother. I then called back and asked to speak with the finance dept and was promised they would call back...two days later still waiting. I reached the Nissan dealer in Jackson and the very first person I spoke with directed me on what was needed offered to assist if I wanted to stop in ......WOW that was awesome and the lease wasnt even thru him. I will never use Fox again if this is the best they have to offer.

Went in just thinking there was a nail in my tire and I needed new ones. Well turned out to be a lot more than I expected. Lawrence my service advisor did a great job explaining each of the services I needed for safety and let me add on service during my appointment. He also updated me on time frame because I was there waiting longer than expected. Great customer service.

Brad was great in helping us buy our new Nissan Pathfinder. I researched several dealers for best price and service and Brad at Fox Nissan came out way ahead. I will continue doing business with Brad and Fox Nissan and recommend highly. Thanks again Brad. Sincerely Jerry LeMieux

Umer was very instrumental in me purchasing a used Ford Escape from beginning to end every step of the way from the first call I made to the Fox Ann Acura Dealership about the car all the way through to it being delivered to my Virginia location. This was my first time buying a car out of state and every time I called and texted with a question he responded to me even on his day off. Maybe he sensed I was nervous about such an adventure. Thanks you, for your extraordinary customer service and your kindness.

Helpful, pressure free sales experience. Decent inventory too

I was waiting to write this review I thought things would change but not anymore!I brought a CPO Nissan from them last year.Don’t get fooled by the term CPO as it doesn’t guarantee that the car is smooth!I had two complementary maintenance from them which I used them to find out now that the car has so much of maintenance issues that I’m paying almost couple of grand. I didn’t took this beast even off the trail and now you might wonder what went wrong!Yeah even I’m thinking the same that means it reflects the quality at Fox Ann Arbor and certification from Nissan as CPO both are not up to mark!So be wise making any decisions from dealershipI wished somebody had told me this, before buying make a thorough examination of the used car you are getting from them!Don’t TRUST their words🙂

Terra was wonderful to work with. I walked in to the Fox Nissan in Ann Arbor. She immediately greeted me and asked to see what I needed. I pointed out a few cars and she quickly got me the keys to look at them. Once I made a decision, she set out to find the best deal and worked some prices for me. As busy as they were, she gave my name to the her colleague to have my credit ran and see what she can do for me to take this amazing vehicle home. She was fast, understanding, had great listening skills, and was able have this deal go thrgh by the end of the day. My car was filled with gas and cleaned by the time I got there. Thank you Terra for all your hard work! I’m a very satisfied with my new Nissan Maxima. 😀

This is one of the best auto delarships I ever found. No pressure, didnt feel rushed. Trayan Petor was my sales agent, he took care of my needs very well, Final price was exactly as negotiated. He worked above and beyond to help me. Worth giving a 5 star rating,

Great place to buy a car helpful, friendly, knowledgeable, no pressure Just a Great Experience Easygoing old school

A very professional experience, was informed all along the way with the resulting work timely and to my expectations. A good place with an enticing showroom!

My Sons car had issues on the way home he is visiting Home from the army and they were fast efficient and helpful. They even washed and waxed his car for him thank you so much. Great service here honest and friendly staff .

Great place! Highly recommend it. Eric is very customer centric and always friendly. He always makes me happy.

All 3 of my previous cars have been Honda’s so it was sad to be leaving them after more than 2 decades. With all that being said I was very pleased with my experience at Fox Ann Arbor Nissan and especially with my salesman Umer. He was knowledgeable and very patient with me and my dad upon me purchasing my 2021 Murano SL. I hope to have a lasting and great relationship with Fox A2 Nissan like I did with Germane Honda. I would also recommend any of my friends and family looking to buy a Nissan to come to your dealership and ask to work with Umer Munir.

First service on brand new car not impressed. Oil change and tire rotation taking more than 2 hours. Thought I was getting tire rotation, not noted on service statement. Service department expressed annoyance when I asked to make sure it had been done. I will never stay and wait for service to be complete again.

My sales person was very helpful and attentive during my purchase. It was a pressure free experience. Trayan was thorough with going over my paperwork and the features of the vehicle.

If you see a car labeled AS IS... RUN or atleadt take it to get an inspection before you buy.. bought a car from them and not even a month later, suspension sensor goes out. Car Fax shows no accidents reported because the damage was fixed in house or overlooked. Both front and rear bumper covers have support brackets broken or out of place. Had to have them fix the headliner twice before it was fixed properly.. was given a loaner...with bald tires and badly worn Wiper blades...

I worked with Terra from here, and she was great. I was purchasing a car from Colorado, so its really important to trust someone whos more than 1,000 miles away. She was very diligent, trustworthy and fair. Solid dealership and great salesperson.

Trayan made himself available at all times for questions and followed through with everything he said and promised. I sensed that he had a lot of integrity, and I felt that I was dealt with honestly.

The staff in the service area are really nice. They listen to women 🤔🤔. Some places try to force you into things

I just had the best experience I have ever had leasing a new car, and I have leased 8 of them prior to this. I was offered the top of the line model 2020 Leaf for less money than other dealerships had offered for the midrange model. I drove an hour to pick the car up, the process was simple and I was on the road in my 2020 Leaf SL Plus shortly after. It was hassle free, no hard sell, no complicated numbers that had to be explained, just the way it should be! Thanks Brad, Brandon and Shannon for making it such a good buying experience. Will definitely be considering another car from you when I need one again.

Terrible. Went to look and knew exactly what we wanted. Browsing outside- no help. Inside- no help.Sales people not wearing masks, playing on their phones and not even a hello. We would’ve likely bought a 2020 or 2021 but the service was terrible.The person to help us barely knew anything and took forever. He was the only one willing to help! Everyone else was too busy on their phone (massless) to even look our way. Will never come back to this terrible dealership. The financing we were looking for wasn’t even written up. They showed 4-6k down when we said 6-12 or even 14 down.Just simply do not waste your time here.

Terra and team were amazing to work with! This is the second car I’ve had the pleasure of driving off this lot and couldn’t be happier. As a self-proclaimed indecisive and a somewhat ‘difficult’ customer with many interactions before coming to final purchase, Terra, Shannon and staff here were beyond helpful and had the utmost patience with me. Very pleased and will be back time and again for future purchases! Thank you to all that helped me get into my new wheels!

Great place to do business

Prompt and complete service as always and some good advice on future maintenance.

Larry did a great job helping me with my vehicle repairs.

Long time customer of Nissan and until the pandemic was completely satisfied.Ive had to service my car twice during the pandemic. Mask wearing by employees is a joke. Several employees not wearing a mask at all or pulling it up when they see someone. Because you know, that makes a difference in terms of not breathing covid over every surface until youre seen.Been coming here for 18 years and this is it. The complete disregard for public safety is disgusting. I hope you get fined and shut down.

Have been going here for decade since owning my Nissan. The old service team was nice and very upfront with their prices. No hidden “shop supplies” addition. Went in for an oil change and was told they stop using conventional for 3 years and only use synthetic. This price for conventional is higher and the coupon I had wouldn’t work because it says it’s only for conventional oil. I got the coupon from their email and they also had it on their website! Why offer discounts on oil changes that you don’t use anymore? And the last time I had an oil change there a year ago, it was conventional oil according to my service receipt.During that visit, I was told I needed $700 worth of work and a fuel induction service for $200. My car is not a direct fuel injection car and from what my mechanic friends tell me, it’s a money making scam that isn’t necessary. Fuel induction services are not even listed in the owners manual as things that are needed.Went in again for an alignment. Couldn’t use my rewards points (which you have actually mention because the new team doesn’t know about it yet. Before the lady at the register just looked it up and asked if you wanted to apply any points you had accrued, but now they have to go to the manager and find out what your points are) because they apparently take up to 30 days to process and so I showed my 15% off service, labor, and parts coupon. I was told that I couldn’t use that because the alignment prices were already competitive. Makes no sense! The coupon was on their website and did not list this exception. Why offer deals and try to not honor them?! Also, the service is $89.95 and the total was $99 because “shop supplies” were added. What are those exactly if they’re not parts. A wheel alignment normally doesn’t need parts and Belletire doesn’t charge for supplies when you get alignments there. Other times I went there, I had a line by line item of each item and cost breakdown. Didn’t get that for this one.The new team and management seems to making an effort to increase their bottom line, something I’ve never experienced with the previous team. I understand covid has hit businesses hard, but it has also hit the customers, too.I gave 2 stars because at the least, I was offered 10% off when I was there for $700 worth of services. I only got it because I overheard it being offered to someone else in the waiting room and inquired about it...I don’t fault the new team entirely because I’m sure it’s a management issue. Either way, I will no longer be using this place to service my car given the bad taste they left.

Gave me an estimate receipt for maintenance services, and then charged me extra in my final price for services that weren’t included. Told me I’d get the check for the difference in 3-5 days, and only until I called 2 weeks later they told me they only send checks out at the end of each month. Obviously dealership prices arent

Tryan was very professional about his job and is very knowledgeable about the subject matter

We’ve been searching for a newer vehicle. Located a vehicle about an hour and a half from our home. Test drove the vehicle 1/30/2021.Couple imperfections on the vehicle. Once pointed out the sales person assured me they would be taken care of prior to us picking up this coming week.Driving that distance comes with expectations. They worked the pricing needed.Kudos to Terra and Anthony. Their friendly service made the drive worth while. Immediately we were received as soon as we parked on the lot. I would recommend these two individuals to anyone looking for great price and service.Being a diabetic comes with tons of anxiety when walking into an establishment. Everyone in the building including customers wore their mask. That was very important to us seeing that underlying conditions have a much harder time with COVID.It appears that everyone there is taking their service and the pandemic seriously. They are much younger than I am but I want to live as long as possible. Continue respecting the COVID guidelines for your customers their lives may depend on it.Truly looking forward to this coming Monday. Picking up our vehicle and I’m certain that imperfections will be completed.Great service to the both of youTerra and Anthony

Service was on point. Ready for my car when I arrived. We’re not overbooked. Jordan was polite and informative.

Luke in maintenance is a fantastic guy! We needed a minor emergency repair late on a Friday before leaving town for the weekend and Luke took us in at 6:05 fixed our Rogue and sent us on our way at 6:30! The car ran great and our weekend was saved!THANKS AGAIN LUKE!!!!!

I mostly receive excellent service. But due to COVID I will cut you some slack. I have a prepaid contract that was not credited to my service until I requested it. Upon requesting my service credited be applied to my bill I then had to wait over 20 minutes for the service person to figure out the paper work. Also, my key fob needed a battery replacement which was not done. And...I have let the service department know about a beep I hear from time to time. The issue was not addressed and the beep is still present.

Great people, all very polite and friendly.

Always do a great job servicing my vehicle. When they tell you when it is going to be done, it is done in that time frame. Also is always done right. Will keep coming back again and again.

We knew what we wanted. Sales person focused too much on how long he has been in the business and did not listen at first of what we wanted. Treated us as if we were window shopping. Then during the sale, shared how important he needed a rating of 10. I dont need to hear that - makes the interaction less genuine. Treat customers with respect, that they are smart and meet their needs and you will always score a 10.

These guys did amazing job and were able to send me a little bit of money. Thanks Luke!

Trayan Petrov made the purchase of our new vehicle easy and enjoyable. Shannon made the financial side just as easy. Keep it up!

The car was not serviced and cleaned well

Efficient service. Friendly staff.

If you are looking for a great reliable car and the best service, look no further! I’ve been with Nissan Ann Arbor since 2015 and wouldn’t think of going anywhere else! Shannon and Brad have gone above and beyond since day 1 to help me get into the right car with awesome rates and I still cannot thank them enough for be for all they have done for me! So if you’re looking for a new ride, go see them!!!

Came in for 50k inspection/maintenance apt on 6/12. There were a few recommendations that needed immediate attention, they were able to accommodate doing all the work same day so I did not have to come back. Very efficient.

I had stopped in recently for my first oil change and that went well... The problem I have is from when there was water coming in from underneath the car into the drivers side carpet area... It was a very difficult situation to be in and the dealer was tough to work with. Im still not sure if its actually fixed correctly. After that ordeal I always hesitate on bringing my car to the dealer. I have found scratches after getting my car back and there always seems to be more cleaning for myself to do on the inside and outside of the car. I feel like I have no one to go to because the manager and car sales rep I worked with on getting my 2020 Nissan Altima are no longer working there and was never introduced to another manager or car sales rep. Buying a new car is supposed to be exciting and even better yet being told that I will be taken care of if anything happens with the car is supposed to be stress-free.I guess with Fox Nissan thats not the case!

I was able to purchase the exact car that I was looking for, with no hassle or waiting. It was an enjoyable and easy experience. The sales associate was knowledgeable, helpful and kind. I love my new care!

Fox Ann Arbor is a respectful dealershipThank you Joe and Shanon for your quick responses. I really appreciate you for reaching out to make the misunderstanding of out of state procedure with registration clear.

My car was not washed as it usually has been, I was not told that the car as not washed, nor was there any explanation why it wasn’t washed. It also appeared that none of the service desk staff that had been present in all my previous visits, was present at this visit. There was no clear explanation of the details of the car examination. I did ask about the tires and was only told that they were fine.

Exceptional service from the service garage. Jordan and my service tech were timely in their communication to me and did a great job with my xterra

I enjoyed the prompt service and the ability to make an appointment. The people were lovely. I paid a lot more than I would have at a third party mechanic. That was expected. I wish my tire quote would have been more honest. It was recommended that I buy 4 new tires when two are new and have plenty of tread. The inspection did state that two were fine. I would have bought 2 new tires that matched the others if that would have been recommended. I did replace my own cabin filter for 90% less than quoted.

Just leased a 2020 Rogue from Fox Ann Arbor Nissan ( Jackson Road). A very positive experience thanks to Martaveius and the rest of the Fox Ann Arbor staff. I appreciated the helpful and low pressure sales experience.I look forward to having my vehicle services at Fox Ann Arbor.

Trayan was beyond amazing. Went above and beyond to help me

This was my second experience to buy a car from the same dealership. I could not be more thankful with my sales consultant, Trayan Petrov. He knows the cars well, answer all my questions, and helped me to compare different options. If you consider Nissan, I highly recommend this is the right place to check!

JORDON and Joshua did an excellent job of servicing my vehicle.

Check in was fast, express service and interaction with employees was good. As of. Ow I’m satisfied with service

Two years of dealing with the dealership, new service managers, and not as customer focused as before. Unable to respond to suggested service texted to me even though I was in the dealer waiting room and no one came in to discuss. Declined some suggested services, asked service manager to include on my bill so I could follow up and information was left off bill. Issues with starting and pressing break, switch was replaced two years ago under warranty, intermittently happening again but service was unable to find cause after I brought up previous repair. Vehicle is always run through car wash after each scheduled maintenance but wasnt done. Nissan dealership is now combined with Infiniti dealership and appears Nissans now have a lower priority. In the market to replace this two year old Rogue (34K miles) and will rethink going with Nissan because I primarily buy a car with a great dealership followup service department. Thank you.

My Service advisor was very informative and easy to work with.The Facility was was old and gloomy, very dim lighting.

David and Chris are very professional and extremely hard working! The only time I would even consider going elsewhere is if David and Chris were no longer at this dealership. I know that as long as they are there, Im in excellent hands. Kudos to them! Excellent service guys!

70k-mile maintenance and A/C check. I have not driven much but, thus far, I have had no issues. Finally, the estimated price had been reduced because the anticipated work was not performed; that is integrity :)

Went for a mandatory airbag recall. They washed my car for free! And very expedited service.

The whole team made the difference. I got in and I fell in love for the attention that I received. Brandon was amazing! I definitely will recommend my family and friends to Fox!

The salesman Shawn was very professional and courteous. Did not try to oversell and was compassionate on all our needs.. Very patient and highly recommend him. Also, Jay the manager was very friendly and professional. Very humble and doesnt mind having a conversation while other dealerships it hard to even talk to a manager. I highly suggest going to Fox Motors and ask for Shawn and Jay.. They will take care of you...

Brandon was very helpful and has excellent customer service skills. He and the finance team all worked hard to get me into a car that I loved and could afford. I work in customer service myself and I felt appreciated as a customer.

A dealership with a difference. I personally would not recommend Nissan brand vehicles to any one I know, due to its poor build quality, non existent customer support etc. However, If I ever have to buy a Nissan I would buy only because of this dealership. They have an excellent team of service personnel. Mr. David, the lead service advisor is an exceptional and highly professional service advisor I have ever met. Most of the time, service advisors never listen to customer complaints properly, they also try to suggest unnecessary service / repairs, most of all never accept their short-comes. Mr. David is always shown patience in listening to customers every word, never suggested unnecessary service / repairs . My new car had an issue that could not be isolated easily. They had to disassemble the whole front side to identify the issue. I was promptly updated by Mr. David every day about the status even though they gave me a spare car. Hope they maintain this high standard of customer service in future too.

Purchased the Nissan Rogue 2017 I was leasing since 2017 from Fox Ann Arbor Nissan.A very positive, helpful and low pressure sales experience, especial thanks to Martaveius for finalising my purchase quickly. Nice sales team with Kevin andother finance staff of the dealership.Service team is great too, very efficient and polite.I look forward to having my vehicle services at Fox Ann Arbor.

Very easy experience, did not try to oversell, got me in and out very quickly. Smooth transaction!

I’m really thankful for Fox Nissan. As a woman, I get nervous that I’ll be taken advantage of at car and other places. The workers at Fox quickly helped me see that they not only do a great job, but they really care. Super thankful, and I highly recommend them.

Great experience. I can only recommend FoxNisssn for their professional and kind customer focus. It was a pleasure to communicate and interact with the Fox Team. A great place to buy a car for a fair price. I bought a CPO 2017 Nissan Rogue S and I’m happy with my choice.

Very good deal on a lease, very friendly and non-pushy staff. I went to a lot of car dealerships to look for a lease, and this is the one I felt most comfortable at. Very Honest, which I think is vital in a purchase this big. James is a really great guy to work with.

Low-pressure and very helpful. When my car didn’t arrive when expected, they went out of their way to make it right and later brought it to me. If you’re considering a Nissan, I’d recommend this sales team highly.

This is my 3rd vehicle purchase from Fox Ann Arbor Nissan, and while my other two purchases were smooth, fair and friendly....this purchase was absolutely EXTRAORDINARY. Trayan and Kevin went WAY above and beyond for us. Never before have we had such down to earth, professional, customer service when buying a car at ANY dealership. They truly treated myself, my husband and my 3 year old daughter, like family.We can not thank them enough.....you guys are AWESOME!

We worked with Lou. Very honest, helpful, no pressure. Very happy with our experience. We would definitely go back here.

I had my car towed to Fox Ann Arbor Nissan on a Tuesday and the diagnostic test was not run until Thursday afternoon. My car was not fixed until the next Monday. I had to continually call and text to get any updates. In addition, the diagnostic test ($130) just confirmed exactly what I said it was when I brought it in. I believe that should have been waived. This whole experience put me off Nissans. My vehicle needed a repair that had been recalled on two other models, but not mine, so it was three times the price to fix. Pretty outrageous.

Larry and Shannon were awesome! They helped us get a new 2017 Rogue our first new car ever. Everyone went above and beyond to provide excellent customer service. I recommend this dealer to anyone wanting a personalized car buying experience. Thanks guys!

Trayan was great, hes a natural salesperson and it doesnt feel like hes hiding anything from you. We did have a disagreement on the trade-in value for my old vehicle and resolved it through compromise, which I both respect and appreciate. He was able to get me multiple price breakdowns for a number of options, which was helpful. In addition, he was excellent at explaining the features of my new vehicles and made the transition process very smooth (and quick).

I like how kind everyone is at Fox Ann Arbor Nissan. Everyone is all smiles and I enjoy being there when I have to be. Chris, the advisor of the service department, is warm and kind and I trust him 100%.Also, the waiting area is comfortable and clean, with great internet connection, so I was able to do work while my car was serviced. The team was super speedy with their work, and I wasnt even ready to leave by the time Chris came to let me know my car was ready!

Honest and good people. I always feel safe bringing my car here.

Alex at Fox Ann Arbor Hyundai was incredibly helpful as I considered a pre-owned vehicle. They let me test drive the vehicle, and created a no-pressure atmosphere as I was considering a car. I needed to make this purchase quickly, and he worked with me, even on his day off, to help me get the paperwork down to get the car within a week. This team really cares and offers great services and warranties along with the car purchase. I would highly recommend this dealership if youre looking for a car.

UPDATED 8/20 Stopped in to check out a Rogue. Not certain which features and pkg we wanted, good thing hubby was able to convinced Kevin we needed a copy of the three choices they found us with the prices. If we hadnt received them we wouldnt have gone back.The following day we made our choice and called salesman Brad to make an appointment to sign the papers. After two days of calling and leaving messages including hand delivered notes by the receptionist 🤔 I decided to make ONE last call to Kevin the mgr. he returned my call immediately. I explained issue with Brad and Kevin took care of everything. Brad was all smiles next am and completed the sale.My first ride lasted 1.5 hours my back was in severe pain. I told my husband we must sell it I would never be able to ride in it.He finally checked the tire pressure and discovered42 psi and reduced them to recommendated 33 psi. We are happy with our Rogue nowhowever these problems could have been avoided.Update 8/20So surprised, there wasnt a hint of an apology in the response 🤔

My wife bought her car from these guys and I frequently but parts from them. Their service is not as great but they do the job! The dealership side and the parts department are top notch!

Was able to make an appointment within a week, and my issue was fixed the same day as my appointment. Also took advantage of the shuttle service so I didnt have to rely on a co-worker for rides to and from. The shuttle drivers were very friendly and make the rides go very quickly.