Waited only 5 minutes. I was out in 20, staff was knowledgable about product.

Does anyone have the actual number to the actual store? The phone number listed here is to an automated hotline that goes to national headquarters. If you know the actual physical store phone number please post it here in a review so we all have it.

Kinda sad that the attendant back in May set up my account to auto pay the day after it was due. Causing me to get a late fee each month.This new attendant fixed it.Shame

Thank you, Mark ext 5401 for a great costumer service!

Nothing sets it apart. But the staff is helpful.

Very friendly but unfortunately didnt have a white or bright red Samsung S20 FE phone cases I was look for there. Neither did AK Phone Repair or AT&T.

No trouble getting my phone, in and out!

I cant speak for the service because Im new to Alaska but I will say that I was literally interrogated several times at the door during my different appointments just a set up new service. Not only that but there were several other very dissatisfied angry customers standing in line outside the door because they would only let one person in at a time on this particular day. Just the day before I was in there with my husband but apparently to day is a different story. They are so i consistent. Walking away from this company TODAY. I will stay with Verizon and enjoy the service I have. Just horrible!!

Good place but the wait

Grossly understaffed for customer needs--goes for all GCI locations. Expect a long wait. *smh*

Bad phone truck support and just a big run around from them.

Very good and safe service.

I really like you guys service it is very fast, but on one condition I would like to cancel the phone payment, but not the monthly bill, because at first I thought if I buy the phone just the data bill that I will pay, but now I found you guys email says something about the phone payment, I would like to cancel it, please if you guys consider my request

Some of the staff do not know what theyre talking about even though its right in front of their eyes

I tried to ask a guy if they did cable tv in their store. He rudely interrupted me both times to tell me to sign up. Then he explained he was working with a customer. There was no one standing there beside him so how would I have known. If I didn’t get a discount I would cancel my service because of this one bad experience with this guy.

I called 3 different locations & no one answers the phone. Poor customer service

Great help, excellent services

Gci is now the worst company and worst costumer service workers have no respect are very rude dont like there jobs switched to at&t much better

OK I guess

Management needs to update their customer service reps on information mailed out to customers

Horrible service, with the outrageous prices they charge you would think they could make appointments quicker. I moved a week ago calling them to change service just to have to call back 5 more times. They finally felt it was necessary to send someone out. So after a week of being in our new place we finally have internet. Theyre a monopoly up in alaska.

Customer service are more into commission than account service. Better off calling in.

Didnt give me the right info and they almost shut down my phone, internet, and cable. And it was their fault!

The staff are so nice and kind..good costumer service all i can say...keep up the good work guys!👍

Good customer service... GCIs marketing can be a bit misleading.

GCI is getting GREEDY GREEDY GREEDY. They just recently removed their 150 GB internet plan. Now customers have to jump from 50 GB to 250 GB, which will cost you $30. There is absolutely no reason to not have a 150 GB plan. I will be cancelling my GCI internet service along with my cellular service very soon.

Eric gave me excellence in service

The cons? Metered internet and high pricesThe pros? Never had an issue with customer service. Next day on site tech support. Frequent upgrades to the meter.Theyre not the best company in the world, but considering they own the monopoly of Alaska, they could be screwing us much worse than they are.

They couldnt fix the problem with my phone just wanted to sell me a new one

The online site said they were open, but they weren’t. Three workers were right there and they chose to be rude rather than apologetic about the inconvenience. Wouldn’t even answer a question. Try another location.

Horrible service. I came to their store but they can help they just give a phone number

Not for this store, but for GCI company in general. I have to use it since it’s the only opinion at my area. The network dead at least once a week. I would never use it if I have another opinion!

Ok place but I dont feel valued there and that theres not much enthusiasm in its store staff. I also think $425.00 is too much for what I have & that price is with an $87.00 discount!

Short wait great customer service

Att is way better

Stupidest things GCI can do is tell people they must sign into the computer before they can be helped waste of time I walked out right after good one GCI

Best phone service

Has good service and devices but it feels like they want to monopolize the industry

Very poor serviceOvercharging always

Efficient but staff is not that personable

Great customer service

They need work.

Trying to save big time

Christopher was most helpful

Good customer services

Good customer service

Great service!

Got to pay the bills telephone and cable

Good service

Awesome