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Payless Collision & Service
625 Gambell St, Anchorage, AK 99501, United States
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Payless Collision & Service
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Ma
Review №1

Ben and Sharon are the best! Great quality of service and very professional. I always go here when I have a problem with my car.Got my car towed from a dealer couple years ago and brought it here in Payless because the dealer couldn’t fix it and my car was almost 3 months in their yard. But Ben got my car in and fixed it in a couple days that the dealer couldn’t even fix. So as always thanks Ben ^_^And now I just got my car had its body repaired and painted. Sharon is very professional and very patient with me until I got satisfied with all the work that I wanted done on my car. She is always there and ready to answer questions and ready to help you. I’m very much impressed and my car looks brand new and looking sharp again. Thank you Sharon and the team who worked on my car. I love it.I always recommend Payless Collision and Service to my friends and other people who wants to get their car serviced or repaired. Definitely my go to auto repair and service.

AK
Review №2

They did a great job on our boat. It looks like new again. We are very happy with the end product and they were great to work with from start to finish.

Ka
Review №3

A big thank-you to the Payless repair team, and Sharon. Ive had lousy auto body work done on two other vehicles that I once owned, and these shops dont compare to Payless professional environment and great repair work. Yes, I was very satisfied with the end craftmanship on my vehicle and the in/out time was better than I expected. So kudos to Payless! Thank you, thank you!

LT
Review №4

Superb Service- a cut above.Professional, expedient and reliable work.They got me in and out the same day and for a much better price than I expected.The manager Ben was personable and offered to let me wait in their luxurious lounge with Big Screen TV and complimentary coffee.

Ti
Review №5

These folks are top notch. Sharon went above and beyond getting my truck done when I needed it. Great communication and no surprises. Highly recommended!

co
Review №6

Very Pleased. Chazz and his team went above and beyond to make this process as easy and smooth as possible. 0 headache and frustration which was very nice. The finish work and quality was all done to a top tier level, will for sure be using Payless for all autobody needs.

Bl
Review №7

Sharon was my service rep and was very prompt with her response to any issues I had, she is very professional, and the quote was accurate along with the details of the service they provided was great quality. Thank you a great experience. Ill definitely go back, of needed.

Ch
Review №8

Payless has great customer service and the prices are very reasonable. I have been using them for auto detailing and upholstery repair. I am very satisfied with the workmanship and would recommend. Plus they provided a complimentary shuttle service.

Te
Review №9

Payless Collision was recommended to me and my repair experience with them exceeded all expectations. Sharon was informative, fought hard for necessary repairs and somehow managed to fix my car in less time than was anticipated. I will never go anywhere else again. Thank you, Sharon! 😀

Ca
Review №10

Sharon and the team did an amazing job! I tore the leather in my 2019 Chevy pickup and Payless dealt directly with my insurance to get the repair approved and taken care of. The quality of the workmanship made it look like new again. They got me right in and had it done it no time. I had them detail the inside when they were done and it was like the day I drove it off the lot. Thanks for a great experience!!

TR
Review №11

They are always so professional and helpful I only go here for all.of my service needs

Ta
Review №12

Chazz was great to work with. They went above and beyond fixing my 4Runner and had it back to me quickly. They even had my car cleaned and installed my front license plate without me asking! Thank you guys so much! I really appreciate it.

Ki
Review №13

My car went to Payless after I was in an accident. It turned out to have a lot of internal damage and was very close to being totaled. Sharon fought really hard to let me keep my car and she succeeded! It was a long and challenging process with the repairs, rental, and insurance and without Payless and especially Sharon it would have been an absolute nightmare.

Ro
Review №14

Great friendly service, everyone there was very nice and appreciative of me being a customer. Did great body work after my first ever accident, eased my way through the process. They handled the communication with my insurance company. Gave me a lot of peace of mind and fully trusted all their work.

Is
Review №15

Had the pleasure (and good luck) of being referred to Payless Collision to fix my heater and washer fluid pump. After pinpointing exactly what my problem was, Ben was able to save me about $1000 and he kept me in the loop throughout the whole process. Very caring team that isn’t in the business of ripping people off.. I’ll definitely be a return customer!

Ch
Review №16

The manager Ben was very polite, professional, helpful and patient with my entire process. I brought my old Audi in for a repair and within 3 days, what I would have waited 3 weeks for somewhere else, was done at a reasonable price. Then Sharon in auto body helped me with some body shop quotes and emailed all the info I needed within the few hours of speaking with her. Also friendly helpful and professional. From purchasing a new vehicle from Payless to repairs and questions in regards to other information needed on Audi, I’m thoroughly impressed! Thanks Payless crew!

Ga
Review №17

Sharon and her crew got me right in and fixed my rocker and added a new spoiler to my vw bug. It came out better than I expected. I paid out of pocket and Sharon understood that. Great prices and fantastic body and paint work. Im coming back next week for more work I want done. Sharon was the best. Thank you.This is the place to get your vehicle worked on!

Ic
Review №18

Payless collision turned my wreck of a truck back to its original glory lol. I had a self induced moment that ruined my driver side fender and a few other pieces under the hood. Sharon and her team were able to schedule all repairs around my work schedule and delivered professional results. I highly recommend Payless collision!!!

Po
Review №19

Recently had my trucks first issues since I bought the car. Ben the mechanic was extremely helpful and gave me all the information I needed. Not only that, he went above and beyond with keeping me updated and making sure I had the best possible deal I could get instead of just throwing whatever at me. I highly recommend going and speaking with him if you have issues. He will tell you exactly what you need to know, and if he doesnt know right away, he looks into it beyond what most would be willing to do. Great customer service, and great service.

Jo
Review №20

Top notch customer service. Ben and the other staff that assisted me were friendly, professional and clearly valued my time . I went in with a tire losing psi (still mounted on the vehicle) and was practically done by the time I finished making a coffee in their waiting area. When you need something done and fast and right I highly recommend using Payless Collision.

Mi
Review №21

I’d give Payless auto collision in Anchorage AK a perfect 10 if I could. I came from California for a few months alone to work on a cabin but unfortunately after the first snow I slid off the road and damage the entire side of my 2019 Tacoma. I went to a few places to get quotes for my insurance company but was disappointed. Few weeks later I walked into Payless and ask for a quote. Few minutes later my stress level dropped and I new I was in good hands with Payless. Thank god I went here. I’ve never been treated so good in my life. The work performed was at a level I didn’t know was possible. The employees are at a level rarely seen nowadays. If you need work done to your vehicle don’t waste your time with other places as I did, go to Payless. This place gets a perfect 10 from me, truly an amazing place. Thank you Payless auto collision in Anchorage AK.

Ti
Review №22

Had a great experience with Denis at Payless, very professional walked me through the whole process. They have the best quality cars and they basically took care of everything. Thank you Dennis and the whole team at Payless for our new BMW 535 we love it and my wife said she might even let me drive it someday

Ca
Review №23

Attentive, personal service. I recommend Payless Collision!

Ju
Review №24

We have used several auto body places over the years and we can honestly say, this company is the best. Sharon and Shawn are outstanding-friendly, knowledgeable and the price is the best in town. Our car looks fantastic. They even detailed our entire auto upon completion of their excellent work. They are a full service operation and we are very impressed. Certainly, we will be switching all of our business to them. Thank you.

fe
Review №25

I was given a quote to replace the headliner of my vehicle. I was told they could repair it, rather than replace it. I told them I dont think it would work and it didnt, even though it wasnt bad. When I went to pick it up the next day, so they could order wide enough material, another person told me he wouldnt let the upholster person do it for the price given. He wanted to charge $200 more. I wasted two days of not having a vehicle and got a run around. You still have my number for the white Land Rover, if you want to make this right and stick to the original price agreed on, before I have someone else do it in a couple of weeks. I got the headliner back worse than when I brought it in, with no compensation, yet.

Ay
Review №26

Wonderful service! Patience Employees! My van’s hood is a pain to open & out of all the car places I went to open it.. Payless’s employees were the ONLY 1’s to get it opened, & actually took the time to get it open! In beginning of December of 2020 my grandpa & I went here & this is actually one of the two spots we went together before his passing on Christmas. So going back to this shop after that kinda made me sad but happy w/ memories we shared & the staff made me feel a lot better. I left with not a heavy heart but a happy one.Guy & Gal at the front desk ROCK !Thank y’all for the personalities y’all got because it brightens the next ones day!2009 Kia Sedona, f*@# up hood 😂😂-A.N

Mi
Review №27

Sharon wrote me an estimate and was very nice. I will be coming here to do my work. Also already suggested 4 people over to payless collision. Thank you sharon!!!

Ni
Review №28

Payless Auto Collision & Service made a very upsetting situation into a great one. They fixed damage from a car accident on the front passenger side of my car. It looked better then I had it before! They even touched up the paint. I was amazed. Sharon kept me updated every step of the way. Sharon and my mechanic pointed to each part of the damage and walked me through my decision of either repairing or replacing certain parts. Other mechanics that I have worked with before have never done that for me. Even though I was stressed with my car accident I am so happy I found Payless Auto Collision & Service. They offer detailing, oil change, paint etc. I have finally found a great one stop auto shop!

Au
Review №29

Absolutely fantastic and professional service as always from Payless collision. I can always trust my vehicle will be repaired on time and the right way. I was kept in the loop 100% of the time along the way to my repair and they went above and beyond to ensure I was back on the road safely. My go to shop from here on out

ly
Review №30

The person helping me with a car that I got a 2008 Lexus IS 250 was Ben, he was really nice and an understanding man good customer service and really good at what he does he deserves a raise!!!!!

De
Review №31

Just got my car repaired and then did a great job. Communication was excellent, i always knew the status of the repair and what was going on. They work with what u want to do very well, and can save u a lot of money.

St
Review №32

I have a Mercedes-Benz and I will be going to them to do all the work on my vehicle. Very professional and friendly employees. I want to thank you guys for squeezing me in your schedule. When I stopped by and you did the work on my vehicle. I appreciate you guys!Thank you 😉

Ti
Review №33

Ben was amazing! Great service with fast, efficient work. Very happy with my experiences with Payless

Ta
Review №34

This shop is awesome! They got us in and taken care of in the same day. Best prices we found in town! And they were so nice and genuinely helpful! I would 10/10 recommend and me and my family will definitely be back! 😁

No
Review №35

Ben one of the service managers here at Payless Auto is so awesome at his job. He was very knowledgeable and highly skilled. He is the epitome of excellent customer service. His love for fixing cars definitely makes him the best candidate in his position. He deserves a raise. 10/10 would highly recommend coming here 10/10 will come back in the future when my car needs service. Thanks Ben!

Je
Review №36

The repair facility and team are top drawer!

Bi
Review №37

Great quality of worked 10/10. But the paperwork and money part not completely clear.

Le
Review №38

Had my vehicle towed into Payless collision and service for no start issue theyre experienced technicians promptly diagnosed a bad alternator had it replaced and had me back on the road in no time.Awesome service friendly people thanks team Payless!

Ch
Review №39

The staff and the work done on my vehicle was phenomenal.. Everything was upfront no hidden charges and no hidden finish dates..

Bu
Review №40

We do towing for this awesome business we recommend u to go to Payless they are affordable and does really nice work 10 out of 10 call Payless today

Er
Review №41

We have an SRT8 that we use for show and will not take it to anyone else but with Ben. He is amazing at his job and goes above and beyond to get the job done for the best quality at least amount possible. Only one you should trust with your SRT8s or SRTs.

Zi
Review №42

Very welcoming and friendly staff, they are willing to help you in every single way.

Sa
Review №43

Ive had the pleasure of using Payless Auto Care a couple times for my vehicles and I cannot be happier with the service that I have received. Ben is an excellent and attentive service manager and would highly recommend their services to anyone! Thanks Ben!

Je
Review №44

Quick customer service! They looked at my car immediately, checked out the issue that concerned me, and explained that it only needed a little maintenance that I could fix myself. They didn’t charge me. I’ll be taking my vehicle back if I ever do need service. They have earned my trust.

La
Review №45

Shout out to Ben! Ive brought my car here several times, more than once to have something fixed that another shop made worse or broke.Ben has given stellar customer service from the start even when Im the first person at the shop at 7:55 am, he even recognizes who I am when I call. Hes given great advice and saved me from making a terrible expensive mistake. Having a good person to be the face of your business is very important, and you guys have struck gold with Ben. He deserves a Raise and I sure hope management appreciates him the way he should be.As for the otherguys - I dont know any of their names but theyre always polite in passing, answer and questions people offhandedly throw at them as they get water and act with manners.My car is always given back in the condition I expect and Ben gives me a proper run down of what they did and they anything they noticed while working in it.All in all Ive had well over a hand full of visits here, and Ive always left very pleased and confident I can bring my car back and will be in safe hands.I recommend Payless Auto Care highly, and if youre on the wall about where to take your car, just give Ben a call and see what Im talking about.Rock on Ben and the Auto Care Team, and thank you for your great personable service.

Br
Review №46

They fix all our vehicles. Never a complaint. Always a good job.

Re
Review №47

Great price, nice staff and quality service!

da
Review №48

Legit place guys. Didnt try to nickle and dime me to bump up my bill. I was sweatin bullets and tbought my car was a gonner. They identified the problem, were honest with me, and ultimately were able to fix my car without it breaking my bank!

Information
95 Photos
48 Comments
4.8 Rating
  • Address:625 Gambell St, Anchorage, AK 99501, United States
  • Site:http://paylessak.com/
  • Phone:+1 907-261-8999
Categories
  • Auto body shop
  • Auto painting
  • Auto repair shop
  • Auto restoration service
  • Auto upholsterer
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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