I had the best experience ever in a parts store. The lady behind the counter drove from Sioux City to Ames to cover someone that didnt make it to work. That alone would put a person in a bad mood not this woman. I am a car dummy and have a hard time explaining what I am after. This employee was the most patient, knowledgeable, courteous person EVER!!! Most times parts store people do not know what customer service is about or they just dont care. She made my day and now Advance Auto Parts has a loyal customer.

Great place to buy parts but the stock was really weak they need to keep stock hogh.we need lower cars to work so lets make parts happen please. Customer service is priority one.

Went to buy batteries for my mobility scooter yesterday. The guy said he had the batteries I needed then when my daughter went to buy the batteries he said if they didn’t work to bring them back. Then after they were paid for said he thought the batteries would work but could not be returned if they had been connected. The batteries did not work and he refused to refund my money and also refused to give me back my other batteries. I asked if a manager was there and he said yes so I asked to talk to the manager and after putting me on hold told me to call back tomorrow to take to manager. Never mind the fact that I am disabled and my scooter is my way to get around should I have to leave my apartment.

Not the friendliest to the customers and they charged a lot for a good new battery but they got the job done and helped install the battery in freezing weather. Didn’t wear a mask the whole time either! Appreciate the help but please work on customer service skills!

Very helpful finding the parts I needed. They helped change my wiper blades, too.

The coldest day of the week, has my battery checked since I had trouble starting my car. They guy said the battery was good & didnt try to sell me something I didnt need.

They had the right battery at a decent price. Fast friendly service.

The clerk was very helpful.

I was able to get almost all my parts in stock. Great help late in the evening.

The people here are always helpful. Whenever my engine light comes on, I take it here and a worker is happy to scan the codes (for free) and help me troubleshoot the issue. They dont make me feel pressured into buying something, either. All of them I have met enjoy their job and want to help!

Usually pretty helpful, always keep your receipt! Free battery, alternator and other checks. You be nice to them and they are nice in return...usually. May also help to take someone knowledgeable with you

Excellent place to get your parts! will match or beat any price at any store! Very very competitive pricing. Great staff of knowledgeable people who take their time to learn the material and give your helpful advice! This is the only place I go for parts.

Im a trained mechanic and have been buying pretty much all of my car parts and supplies here for years now. The staff is always helpful and knowledgeable. They get me what I need for a reasonable price to keep my 20+ year old Subaru hatchback running smooth.

Always have the parts needed and at the best cost. Keep up the great help and super attitude. You are the best auto store in Story county. Thankyou.

Good people, good service. Especially on brakes and car/truck batteries.If they dont have what you need right away, they can usually order and have a part the next day when they open at 7:30.

Service was Swift and they had the parts I needed. I like Advanced auto over the other chains. Of they dont have the part you need they can usually get it the next day and if you order early in the morning they sometimes can get it same day. Prices are comparable other chains with slight difference up or down.

My battery gave up on me, thankfully the guys there were super incredible at not only helping me replace it but they even helped put it in at -22° outside. My battery was even still on warranty! Great job guys, Thank you greatly!

Great customer service and friendly staff. Devan helped me find a hose for my vehicle when another stores employee rudely turned me away when they didnt have one that would work

Thx for checking diagnostics on alternator for my daughter. Took to jiffy lube earlier and charged $117 for checking what you did for free. We will do business with you from now on. Thanks for Services.

Very helpful checked stuff for us

Had a starter problem that incapacitated my vehicle in single digit temps and snow falling, right at closing. Devin saved my tail after the store across the street to the north stiffed me (had called ahead; got there before published closing to find the door locked and nobody answering phone). We called Advance and Devin agreed to stick around a couple minutes and unlocked the door (it was AFTER closing by the time we got there) to sell me a starter. Ive always gotten along fine with anything I bought here before, but this was A++ customer service. Thanks, Devin!

Great experience with this store though Chris the guy who assisted us didnt know how to install wipers

Their return policy is absolutely disappointing and not customer friendly. I tried to return an unused tool and they didnt accept it because the packaging was open. They said they cant sell it back, so cant accept the return. Will never purchase anything from here again!!!

Firstly the product did not fit my 2003 TL even though the website suspiciously said it would. When I picked it up it had some tape on the packaging and it was entirely obvious that someone has opened it and returned it. When I tried returning it the guy named Daevon did the return. He seemed very unhappy about doing it telling me that the item is going to go void anyway when I was giving him all of the parts. He said that normally they dont do that and his attitude made me feel entirely unwelcome and as if I was entirely out of line. I explained to him the packaging situation and his facial expression was whatever dude. Needless to say this store lost my business for good.

Always helpful with finding right part to fix my vehicles.. Friendly guys and more reasonable prices than the other parts stores

Devan and the boys are great!! They go above and beyound to get me the parts I need.

Nothing above and beyond, a decent place to pick up something you need for your car.

First visit, I found, a friendly store, very polite, courteous .The entire professional staff

Very helpful and friendly, the knowledgeable staff helped me the second I opened the door.

Had to exchange parts guy was very easy to work with and helpful

Pretty good parts store, slow service tho.

Staff were great help and very friendly!

Very famous place regarding cars....

Fast friendly and they keep my old van on the road

Service is good, shopping on line is much cheaper

I consistently get good costumer service there

They are awesome. They have a lot of free services such as free battery test, free check engine test and what helped me a lot that they have a free alternator test

Awesome Jim never fails me.

Stopped in here during a family trip when a wiper blade failed. The very knowledgeable staff got me back on the road quickly and even installed the blade for me.

Helpful staff, quick refunds when returning cores.

Very helpful staff + comfortable store environment

Great service and helpful.

Ive always had a good experience with the staff at Advance. Only negative thing I would say is stay away from the Driveworks brand.

Needed brake lights. The people changed them and gave advice to fix the bigger problem!

This auto parts store is the best

They dont have a lot of things in stock when needed unlike the other stores in the Des Moines area where they have more to choose from and are in stock.

Lady running the show is a lot of Health

Usually have what I need

Very nice employees!

Great place to go..

Always friendly and helful

Checked my cars trouble warning

Always helpful staff

Great customer service

Nice staff

Warranty on parts is not honored when manager not in store. Shop elsewhere!!!!!!

Helpful

I went to change brake light. I was trying to remove the tail light, but it got stuck. The store manager came out to help me.

Extremely friendly staff, ridiculously grumpy manager

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