I was in desperate need of a new iPhone. My phone was turning itself off. A broken phone made my work day hectic. Due to my schedule, I arrived to the open Verizon close to closing. The very kind gentleman, Chris R., listened to my issues and understood my need for an immediate remedy! He was patient and took time to inform me of benefits obtaining my new phone. He answered all my questions knowledgeably. His calm and caring personality made the stress of the day subside. I’m so grateful for his patience and attentiveness. Shortly after leaving Verizon, extremely satisfied with all of my purchases, I was able to call coworkers and family and they all were so happy that I had chosen Verizon. Several had been customers for long periods of time and were very happy with services received. I’m grateful for all you offered!

Howard was super patient and helpful when our phone stopped working. He assisted us in trying to trouble shoot with tech support and we ended up staying new line with him while we were there. He set up my auto pay, discounts and even transferred over my files from my old phone to my new one. Super friendly and great service.

Highly recommend the Verizon store at 950 N State Road 434Altamonte Springs, FL 32714United StatesAnd if you go talk to Darwin. He did a phenomenal job at helping me switch from T-Mobile to Verizon.

Every associate has been helpful but Darwin is in a class by himself. He has helped me with every question whether it be billing or sales. Made me fill comfortable with my purchases by taking the time to explain pros and cons on each device. A true gentleman, I wouldnt go anywhere else if I had a choice.

I met with Darwin who was professional and knowledgeable about my concerns. He called customer service to assist me with deleting 2 iPad devices.My only complaint was not against Darwin but with customer service. Unbeknownst to us my daughters iPad had been deleted me months prior so we continued to pay the $20.a month charge and that iPad had not been working for 8-10 months.. After being a 20 yr loyal customer with Verison she only gave me a$20 credit.

Love this location! Darwin and his team helped me out when I crushed my phone. Not only did he answer the phone right away when I called, but Darwin had creative, helpful solutions to get my phone transferred even when the screen wasnt working. You can tell he cares about his customers. Next time I need a phone, Ill be shopping at this location.

I have been coming to this store since they opened, after having a horrible experience in one of Verizon’s corporate stores I was excited when this Victra location opened. Every experience I have had with this store has been fantastic, the staff is always so friendly and helpful and have aways gone above and beyond to help me with whatever I may need. No matter where I am if I am in need of a Verizon store I will always find a Victra store to go to.Again today I wanted to purchase a new Apple Watch, I called to make sure they had one in stock and Joshua informed they they did, he took my name and had everything ready to go when I got there, he did all the paperwork and activation, as well as completely set up my new watch. I can not say it enough the staff at this location and every Victra location are the greatest, thank you Josh for all you help, and making this purchase so quick and simple.

Josh and Darwin were extremely helpful. I was looking at moving 5 lines over from the competition; Josh did everything to find the cheapest and best options for me. He left no stone unturned and wrote out every detail to accurately compare plans and cost. I went in just looking and walked out with the latest technology. I would recommend Josh and Victra Verizon without hesitation.

My husband and I stopped by the store to discuss upgrading our phones. From the minute we walked in Josh made us feel like the only customers in a busy store. He assisted with the order and set expectations for delivery. Our phones arrived much faster than expected and Josh let us know to come in to process the upgrade. While the store was extremely busy - Josh again made us feel like the only customers. He prioritized each customers request, provided ongoing updates to each customer, helped with needed accessories, walked us through account changes, and did this all with humor and customer focus. Outstanding experience from start to finish!!

Big store, only one employee. Not the first time I have been in with one person. First I am concerned about safety for that one person. On a main road that is in a stand alone building. 2nd with one person working and new phone purchase that can take 30 minutes... Guess I can go half a mile to BestBuy who is always staffed.

Josh went above and beyond helping my wife get a new iPhone. The entire process was very smooth and I will recommend this store over the Verizon factory store. Came back a day later to return a case for my old phone and as Josh was busy, Darwin jumped in and took care of me quickly. Both of them deliver top notch service and they made the entire experience pleasant. Highly recommended!

Jorge was very knowledgeable about all Verizon policies, processes and product specifications. My account setup required extensive calls to customer service which he assisted with all day to make sure I got my order completed. In addition prior to working with Jorge, Darwin from this same store also assisted with the same level of professionalism the previous day. Initiative, patience and professionalism helped to solve my issue in a timely manner.

Better to head the 10 min down the road to the Verizon store near the mall. Called coporate to resolve an issue, even they were amazed by the experience here and recorded it on file.

Had a very positive experience with Darwin. Very friendly, helpful, and patient through our entire transaction which was a couple of hours long! Very personable and professional. Highly recommended. Thanks Darwin!

Extremely happy with my experience at this location! Darwin was amazing and answered all my questions. I would highly recommend this location to anyone looking to upgrade their phone, switch to verizon or anything else.

Great store, Darwin is super friendly, knowledgeable and the best salesperson I have ever dealt with at a phone store.

Terrific service to an existing customer. They took the time to solve my tech issue. Retained a long time customer. Thank you

Darwin was the biggest help getting my brother a new phone and set up on our phone line. He also helped with getting my new phone set up and everything running smoothly. Highly recommend going to him for all of your cell phone needs. Amazing customer service!!

Josh is exceptionally nice and very reasonable! He answered all my questions and got me the best deals possible

I went in to this location on May 29 to get some assistance setting up a new iPhone for a parent who did not like the current smart phone he had. Darwin was SO helpful in assisting with activation of the phone and also helping me pick a new plan, since I would be adding the iPhone to my account and closing my parents account. He also went above and beyond the next day when I called from my parents house and he walked me through the process of transferring the SIM card from the old phone to the new iPhone. It was such a pleasure to get the assistance I needed, and Darwin was so knowledgeable, professional and personable. I will highly recommend him and definitely look to work with him when I need assistance in the future!

If anyone has had a poor experience at this store it had to be before Darwin was here. He went above and beyond to help my wife and I. His knowledge, customer care, and overall patience to do everything he could to make sure we were completely satisfied with our purchase was nothing short of exceptional. Definitely recommend anyone to speak with him and they will not be let down!

I was having issues with my Verizon personal phone being co-mingled with my non-Verizon company phone. Darwin went above and beyond spending nearly two hours figuring out how to put a firewall between while preserving all of the data. He contacted Apple on my behalf and very patiently went through all of the many grueling steps necessary to clean up the mess. His commitment to customer service is the best I’ve ever seen and me and my family will be forever loyal to Verizon and our 4 devices!!

We have had great experience in this unit. The manager of this unit is very professional, helpful, knowledgeable and very efficient at what he does. I highly recommend this unit for any services that you need.

I can only brag on Darwin and Josh at the store on 434 in Altamonte springs. When u came in to discuss options on switching from Sprint and when I came back later to make the switch it was a very easy and enjoyable experience. Josh went above and beyond for me and the other customer in the store. He stayed after closing to get me wrapped up. I accidentally left my old phone on the charging pad and when I ran back to the store he was still working on getting the other customers problem fixed. You dont see that type of dedication very often.

Update your hours on Google so people dont waste the trip to your store.

Joshua was a pleasure to work.with today. Knowledgeable in the phone that I was having issues with and knowledgeable with the ear buds that I purchased due to his input on the product. Keep this man around!!

Horrible service. Chris very incompetent. He was in a hurry to leave. Horrible salesman. Do not visit this store.

In the simplest of words, my day started with a horrible experience at an at&t store, ended up at this Verizon store where Josh turned my day around!!, he was very knowledgeable, very experienced, very helpful and a great problem solver!!!. Couldnt get better customer service than Joshs!!. Thank you Josh!!!

Darwin and his associates provided excellent service..Very patient with me...My phone app kept crashing...Darwin knew where to look ...repaired it with an update that I missed! He also educated me on some new accessories available. He. will get all of my business now...and l will spread the good word on him!

Had a really great experience here! I wanna say thank you to Darwin for helping me out with my phone today, especially for having a lot of patience with me!

I was so fortunate to find this Verizon VICTRA Retail Store!! Darwin (manager) and Josh are outstanding! The store is large, clean, adheres to Covid-19 precautions and Darwin and Josh are friendly, knowledgeable and professional! They discussed my situation, offered professional advice and directed me to the phone best suited for my specific needs. They patiently set up and transferred my phone data and it was an extremely pleasant experience. I cannot recommend them highly enough! They provide outstanding customer service! Great reps, great store!(I had to replace my broken phone so I originally went to the Corporate Verizon store across from the Altamonte Mall - which was a HUGE mistake! That store is a nightmare, manned by tech zombies only looking to make a sale, not fit the specific needs of an individual customer.)Do yourself a favor and solicit the Victra Verizon outlet store on 434! Great store, great service! Thank you Darwin and Josh!

Darwin Perez was one of the best person ever to help me figure out our iPhones. Kind and courteous and very knowledgeable. He made it easy for me when I thought it was going to be dreadfulI would recommend him to anyone for sure. Thank you Darwin

Fast service and extremely friendly. Went out of the way to make sure all my questions were addressed and answered

Super nice guy, and has a good sense of humor. It was quick, easy, and cheap.

Josh is always knowledgeable, courteous, patient with me, and I come back because I can trust what he is telling me.

I went to three Verizon stores before ending up here and I could not have been luckier. I went in with a terrible mood and came out ecstatic. Josh saved me hundreds of dollars. Literally hundreds. I will never go to another Verizon store as long as I live but his. I will be telling everyone in need of phone services to go here.

Darwin, the store manager, is lovely. The other employee working this afternoon of 5/22 really needs to learn some customer service skills. He didn’t communicate any information and served quite the attitude.

Josh is the man! Very helpful and knowledgeable staff. Save me hours on my phones.

Thank you Darwin to help me solved the problem of my Ring (doorbell) that get connected to my phone. You had gone out of your way tried to make it work. I must say that you are the best and kind person who is willing to spend time to work together with your customers. I will be back in there again and will recommend you to my family and friends.

Dawin and Howie were amazing 👏 we switched from sprint because of all the issues since its now t-mobile and so far we are soo happy check them out!

Josh was wonderful, excellent customer service went out of his way to help. Stayed an extra two hrs to help me and continue to contact me to making sure everything was working well. His general manager was good as well. I would definitely recommend this Verizon store to anyone I would give them a 10 star if I could**********

I was beyond impressed with the knowledge and friendliness at this store.

Josh did a great job! Took care of all my request in great time!

My experience could not have been better. I had help from the best customer service person I have ever met in a Verizon location. He was absolutely phenomenal and spent as much time as was needed to cover all the bases and make sure that I was a happy customer. He went above and beyond what was required of him and if I could go higher than 5 stars I would.

My verizon experience was great! All representatives were knowledgeable and eager to find my wife and I the BEST possible deals that were available. Also they were upfront about charges and were eager to correct any misunderstandings. Definitely would recommend this particular store to family and friends.

Perfect customer service

I’m not sure what the negative review are for, some people just can’t be pleased... I recently purchased some devices from this location and the manager Michael went above and beyond the needed effort to make me feel comfortable and engaged. This is my new home store! The reps are fantastic as well, everyone was laughing and having fun with my family as well. Give this store a shot and you won’t be let down!

Darwin guided me throughout the process. He completed my enrollment process and ensured to have all my issues addressed. He is very energetic and enthusiastic during convenient. I will definitely recommend my friends to this store.

My husband and I went into the store to upgrade our phones.Darwin the associate there was amazing.Super helpful,setting up new phones,explaining features.He even helped me set up ringtones.Verizon should be thankful to have such a knowledgeable associate.He is our go to guy now.I will recommend my friends do their upgrades there as well.

Joshua was very patient and knowledgeable about all the products Verizon offers. He did not rush and explained my choices so I would be happy with what I bought. I ended up with the Samsung Galaxy s10 and love it!

I had the pleasure of going to this Verizon location the other day (even though my reason for going was not so pleasurable) but Derwin and his amazing co-worker was extremely nice and outgoing it was impossible for me to be upset that my phone just stopped working while I’m out of town and ended up having to pay for a totally new phone. But he went above and beyond to first ensure that it was absolutely nothing they could do to get my phone back working, then about a hour later when it was clear my phone was gone forever he went above and beyond to make sure I walked out paying the least as possible (he even convinced me into getting an iPad as well go figure) overall it was a horrible day turned great all because of great customer services. The world need more Derwin’s.

Josh & Darwin were amazing! They were patient & paid attention to every detail! Best Customer service in a long time!

Best costumer service in my life

Amazing customer services ! Very fast process!!Ask for Josh !Thanks again Josh you’re the best 😊😊

Got a phone from this location back in September and have had all kinds of issues with it.the day I got the phone I had to physically leave the store and go back for them to complete my purchase. The store was like a visual desert, barely any merchandise and zero customers other than myself. that should have been my first clue to get out of there. The reps were very kind, but it was also very obvious that they lacked knowledge in the merchandise. Every few moments my rep had to ask the store owner/supervisor for assistance. I guess I really didn’t mind that because there is the chance that that rep could have been a new rep and was currently learning the ropes. But when that supervisor would assist they were so degrading to the rep it was embarrassing. I felt really uncomfortable for the rep Because it was so obviously clear that he was annoyed with her for her lack of knowledge. Then for the two items that you can get, in regards to accessories, The same degrading supervisor selected them for me and brought them right to me. I never knew that I could choose my case or the type of charger I got. Furthermore they told me I got a rose gold phone only to find out that the phone I actually got is gold which is OK but I specifically asked rose gold and only realized I didn’t have a rose gold one upon comparison with friends rose gold phone. The next day after having the phone for just under 24 hours I call the store to inform them that my phone was giving me quite a lot of feedback when I would make calls. I called that store maybe six times leaving voicemails each time because I was to go out of the country and I wanted my phone issue to be resolved before then. I got no response. Absolutely no call back about why I was calling no way to set an appointment they did not care. So the next day I went to a Verizon corporate store. And they basically told me that because I went to a retailer that they could not assist me in fixing my phone. Furthermore, they informed me that there were a lot of details left out in my previous visit to the retailer the day before that were now too late to be fixed. My only options at this point are to pay off the phone and purchase another one or trade it in and pay the difference then get another one. So, have a phone that I can only use on speaker or through headphones to avoid the feedback that comes through on regular calls. Avoid the store if you can. There’s another Verizon almost across the street from the Altamonte mall that is a corporate store. Go there instead.

Josh was a pleasure to work with! He is incredibly knowledgeable, patient and went above and beyond to help my family setup 4 new cell phones.Thanks so much for your patience and help!

Darwin & the other gentlemen (I think he is from New York) we’re so helpful on numerous occasions while in their store. My dad had a stroke and was having problems with his phone and they were both patient due to his limited ability to speak and or speak clearly. I could not have asked for better help or more compassion during each of our 4/5 visits. ABSOLUTELY THE BEST SERVICE IVE HAD IN A VERIZON STORE EVER!! I’ve been a customer with Verizon for 24 years and this was by far my best ever experience. Would highly recommend them to any and everyone!! They were each thee alone and still got us in and out quickly solving each of our issues and it wasn’t that anything was wrong until I actually had to purchase a new phone (also went very well with no complaints) did everything they could to keep me from having to purchase but my phone was just old and it was time. As for my dad he has an Android and I couldn’t work it as I’m used to and iPhone and they helped me help my dad because se he couldn’t speak to tell me the issues he was having I just can’t say enough about all they helped me with and how everything was perfect and can’t thank them enough for all they did. Outstanding service!!

Darwin helped me exceptionally well! He was knowledgeable, understanding, and patient. I couldn’t have asked for a better experience. 😊

Came in to activate a phone I bought at Best Buy onto my account. Employee ended up changing our family plans data service without any request or notification of the changes. Took five chats online for them to properly recognize the issue and entirely fix it, and that still involved an increased fee. If I am going to pay any additional costs at any point, legally you are supposed to notify us. After further issues with a reconnect fee when I wasnt told I was disconnected, I have moved on from Verizon, and suggest you do too. Consumer Cellular is cheaper.As to the store itself... there was a disturbing air of salesmanship from the moment you walk in. Its the old commission model where feel like the employees are circling around looking for a kill. It was the same in past experiences with the store, and has gotten worse with time. Combine the atmosphere with the negligent/dishonest service changes, and this warrants a negative review. I expect its really the company and not the store, and sadly this store is probably not abnormal for the company. But the 12 years Ive been with Verizon, these policies have increased, and there are better options at this point. Even if that meant just using cell phones less. You try to get every dime you can out of me with tricks and manipulation, whether as a company or an industry, youll get absolutely the very least I can possibly manage out of me.

This was a very satisfying experience. The staff was welcoming and patient. I didnt feel bombarded and was given a chance to shop on my own. When I had questions they were available and knowledgeable. They went over what promotions were being offered however, they werent pushy about them. I walked away with two new phones and a great discount on some accessories. I will definitely return to Michael (Mngr) and Vanessa for any of my cellular needs.

I review lots of places because I am Jeannie Jones Spagirl from YouTube, so this is true! Darwin stayed late to finish helping my husband and I. He was cute, sweet, and efficient!The only sad thing is that Verizon does not have any discounts on Apple iPhones if you are a long-term customer. They also cannot give you any discounts on accessories or anything. If I was Verizon, I would offer customers who had accounts with us for over five years with three or more phones some freebies or discounts! Service at the store is Excellent!Darwin is an Excellent Verizon Rep.!

The customer care at this location is exemplary. The store manager was knowledgeable and very helpful didn’t try to sell me things i didn’t need and helped with discounts.

Josh was extremely helpful with choosing a new phone, giving me a package deal including an iPad and ensuring all of my information transferred over. Easiest, fastest transaction for a new phone ever!

Excellent customer service!!! I was greeted at the door with a smile, a handshake and asked my name. I have been to many other companies stores and other Verizon stores and never treated so nicely! They really take the time to get to know you and what you need! They also look at your bill and give you ideas and suggestions on how you can save money on your service!I will definitely be back!

Kira, Will, Sam and Mike were all so helpful and knowledgeable. I worked with Kira and she was so attentive I have nothing but great things to say she was very patient with me and explained everything to me in great detail. This is my new and only Verizon that I will continuously go to. They were all so great. I previously went to the cellular sales and they made me wait for a very long time coming here was so quick and the people so attentive to help me it was in and out process I didnt have to wait hours before I got help.

Darwin, is the best sales person i have met...When i need a new phone i will find him !!!!!

Excellent service provider everytime

Came in to buy 2 new phones a couple months ago and Vanessa worked with me. Got some great discounts and she was very patient with helping me transfer all the data from the old phones to the new ones. My kids started crying and she offered to put a movie on for them on her tablet and they loved it, excellent customer service!

Christian is very helpful and patient. Helped me with all of my issues with a smile on his face. Excellent customer service

Christian Abraham is the nicest guy. He was very patient, helped me set up everything, knowledgeable and pretty funny. Themanager Michael was also a very nice man and very helpful. Thank you guys. Ill give this store an A++.

Had a great experience this time with Darwin. Finally someone who can actually help you with your phone problem. He is knowledgeble of the phone you have, curious, actually had my issue resolve. Thanks again Darwin.

These people dont know what they are doing. Bought a new phone doesnt work the way it should. Tech support help said to turn the phone back in for another phone. This store wouldnt do it. If you need Verizon Go to another store. Or better advice.. Go to Sprint.

Max was so awesome to work with. He gave the best customer service experience. I highly recommend this store.

Im giving 5 stars because there is 2 guys (Christian and Dylan) very kind and polite who really helped me. But when I went to the next day there was one guy called Michael who dont really know nothing about costumer service. Was very rude and not interested at all on his job. Yailin

I love this store. Their customer service waa excellent. Christian was really patient and helpful.

I asked what time the store closed. They told my wife 8pm. We got there at 7:50 only to find out they locked up and were hiding in the back until it was actually time to close. All I wanted was information about their phones, not childish behaviors from employees.

Just tried to buy a new phone...went to this store at 11:45 and no one is here.

Great customer service! Best experience EVER in a Verizon Wireless store and even greater deals. Will be coming back to this location for anything and everything Verizon.

Michael was the best representative of Verizon Ive ever dealt with. He was professional and extremely helpful and I can not imagine experiencing better service than what I received today. I am extremely pleased with my purchase thus far and Michael should be commended for his amazing customer service skills.

Darwin was great, wonderful customer service! Highly recommend this store and Darwin!

Terrible. Bought a phone and case. They promised a $300 rebate. It never came. Contacted this store 4 times. They kept making promises. Finally called Verizon and was told the store is not a Verizon store and there was never a rebate. Confronted the store manager, and he just shrugged. He would not stand behind his employee. Buyer beware.

Christian Abraham was great. Knowledgeable. Funny and very helpful. Thank you for all help

Very knowledgeable understand ing of customer needs.

Christian Abraham is a Rock Star! He was very Professional, Knowledgeable, and Proficient. I visited the store on June 4 to obtain information about changing services. Thank you so kindly for all your help.

This store misrepresents the true Verizon company, they are dishonest and will entice you with false information causing you an outrageous bill. Please stay away from this store or any involved with Victra! The true Verizon helped me straighten out my bill as I a long customer. It is sad for a person such as myself that work 7 days a week with abandoned children to have me pay money I dont have. Thank you to the true Verizon! They dont deserve one star but cant post if not marked no star! Poor and stay away.

Everytime I come to this store, everyone acknowledges you when you come to the store. Sam, Michael and Will are very professional, informative and excellent customer service. My experience with Will was outstanding, very patient, friendly, answered all my questions and eased my concerns. This will be my home store for now on.

After speaking with store staff. All issues were resolved. Mike did everything in his power to make sure I walked away a happy customer and I did absolutely leave a happy customer. Mike is the man!

Work to slow they take there sweet time and dont care about having you in and out

Darwin was excellent!

Great service!

Less than useless service. Useless would have been sir, Im sorry but I cant help with that. I received a condescending comment about what I liked and have used for years is wrong. I was told to go to Walmart and good luck. I literally felt like choking out the rude, bearded hipster. Good luck

Excellent service. Darwin was great.

Very professional love the service Doesnt get any better

I went to this store originally for information and help with my smartphone and got excellent service. I worked with Jonte, one of the representatives at the store, and he was absolutely kind and attentive. It was very refreshing knowing that I was welcome and able to ask any questions, and he gave me a great deal on my new smartphone, all while lowering the bill! He wasn’t pushy, made me feel comfortable, and I didn’t feel like I was merely a wallet in the middle of a sales environment. Ask for Jonte when you visit here, you won’t be disappointed!

The first thing I would like to say is DONT GO HERE!!! The manager Michael is such a liar, crook and VERY Rude even to his employees. I bought a Google pixie that He forced on me and a hum device that I told him I didnt need. I returned them both less than 24 hours because it wasnt working for me. When I returned, my husband and I and I told him I came back to return then phone and hum, He started yelling at me and was talking about a restocking fee! He was so pissed and I had to get him straight before my husband got a hold of him. Til this day He never removed The phone from my account,Im still paying on a hum that I dont have, he removed my INSURANCE from another phone he had no business touching. He just rearranged my entire account, bill was sky high, I had activation fees and was entered into a 2 yr agreement for a hum I didnt agree to and then he went back in without my permission. He just lied about everything... WHY??? He is not fit for that store and He is so rude to his employees and they even said that he is like that all the time so they just deal with him. he is not a good representative for Verizon. They are like is little slaves, they are uneducated because Michael always jumps in instead of guided them on what to do, smh. The only comment from verizon that i need is HIS MANAGERS NAME. He is the reason Im in tears today, thank God for customer service and being able to see things. I hope this review helps someone and save you tears, times, stress and money...

William greeted me with a smile the moment I entered the store, he assisted me with tremendous courtesy and professionalism. I was extremely impressed with the Verizon store and would highly recommend this location to anyone!

Great store and Darwin was extremely helpful getting me in and out

Verizon rocks and this staff is the best in town .. everybody go check out christian for the best deals around !!!

This place is a scam, I went there to trade in my sons Iphone 6 for the X, they told me the Trade in credit was $211 when I called Verizon to find out about how my credit was going to be applied on my bill they told me it was used at the store and that was not true the only thing that was supposed to be deducted from the credit was the $70 taxes.. this place is a scam dont go with Jonte.

The gentleman that helped us was extremely informative, personable, and saw to it we got our insurance claim dealt with and a new phone sent to us while we were on vacation. All in all a true epidemy of customer service.