If you have an option dont waste your time, no customer service here !!

The manager is great. But,one of the sales rep is a bully.and gives no customer serviceIf he tries to jerk you around ask for the manager

They very help full well knowledge they got all parts I need for any projects

I give the start of the awesome guy who helped me when I first arrived the guy who unloaded my truck for an hour for a partial load took the rest of the four stars away

If I could assign a double digit negative rating I would!Trip 1: called to replace 20 year old door. Crew tears out new (3 month old) and expensive weather stripping, then lies about doing so, argues about reinstalling it. Because they destroyed it. They also struggled to install the new door, evenly so it would close properly and tore up the interior door jam and scratching the new door in the process (lied about that, too, to my face - except I heard the debacle unfolding quite clearly). They failed to properly reinstall the mail slot hardware, without scratching that up as well. Best of all the final product was hung so unevenly i could see not just daylight outside but the cars in the lot.Trip 2, to remediate: same crew, shows up and argues about the quality of their work, then offered to fix specific items i was unhappy with to make you happy. Threw the original work crew out.Trip 3: New crew, after a months time. They were also unable to hang door correctly, replace and install the weatherstripping properly without further damage to my door jam, and destroyed the hole where the lock engaged. Ive been told there are several problems starting with an undersized replacement door, which they tried to gin up by adding extra padding around the door frame, except that now the door wont fully close without slamming it. And, the bolt is so badly misaligned with the hole, you have to LIFT the door to get it to close. Adding insult to injury, they discarded the lockset plate for the deadbolt - i guess because it further impaired the locking mechanism.

I bought 3 doors from this company and ordered the doors on the phone. I had to give back the doors I received because they had misunderstandings about the measurements and replaced them with smaller doors. In addition, I returned 3 extra hinges, but Bob Kut (sales representative) said that the hinges did not reach him. The doors I bought were cheaper because they were smaller than the previous ones, but they charged the same amount of money. When I called Bob, he told me that there was a restocking fee which I understand and when I told Bob I didnt see anything related to it on my bill, he became angry and yelling at me over the phoneWhat a coincidence that the previous doors and new doors were exactly same price even they were smaller size and I retuned extra 3 hinges I had which they are not on new invoice !!!!!If I could give 0 stars I would. Customer service - minus ( not even zero ) . They are a liar and dishonest.

Inconsistent pricing from one sales rep to other. $4.5k for a single exterior fiberglass door. There ridiculous pricing made me go to looking at HD doors. They quoted me $670 for the same door with frame + 250 for installation.

The technician was Sherman Stepney. Today was my second time calling upon Precision Door to service my garage doors. The first time was for maintenance. On Friday, I called the for repair. They came out on the first day I was available, today. The technician was on time and wearing PPE equipment. I received a hassle free estimate. I choose the premium repair job. The job was completed in a couple of hours. The technician was thorough and cleaned up the area as he left it.

This place offers very minimal options to choose from with a tiny gallery. Top that off by super very indifferent, lazy and not knowledgeable staff, not to mention unhelpful. I had a super hard time ordering a door from here with a sales rep who didn’t care much other than just keeping his eyes fixated on his computer monitor. To make matters worse, they delivered me a scratched and damaged door 🚪. Won’t recommend at all.

They have everything I could possibly need for a commercial door supply and usually in stock also they dont have to order they carry multiple hardware brands.. and have all the hardware that you need it is very nice whenever you need something quickly

I have done business with PRECISION for about 30 years. Staff is great and very helpful with any of their products.

Called them for a door replacement. I spoke with an employee over the phone and was told they would give me a call back to set up a time for a technician to come out and measure the door for an estimate.A week later, after not receiving a call back to set an appointment, a technician showed up unexpectedly to my home. Sal was very professional and apologized when he showed up. This wasnt a huge deal to us, but it just doesnt look very professional.Over a week has passed since our door was measured and have still not received a quote.Dont waste your time with Precision Doors and Hardware.

These guys are dishonest. The guy shows up and immediately starts criticizing how the hinges are installed on my door. The door has worked fine for 8 years. Just fix what is wrong, the spring and the roller. He gives an eyeball estimate of almost 700.00. I send him on his way and did more research. I just got the repairs done for about 350.00. Precision Door sucks.

We used Precision Door for all lessons rooms at School of Rock Alexandria.

FREDERICKSBURG LOCATION: It’s a lazy racists’ playground. An employee complained about management publicly airing white nationalist oriented podcasts in their warehouse and the next week that manager, friend of corporate employee, came up with ‘justification’ to convey to the black employee ‘if you don’t like it you can leave’. The black employee was referred to as hostile and fired. The wyt trump supporting manager promoted his fellow wyt racist from within without ever advertising the other management position in or out of house. There’s years worth of incidents and events. Corporate does nothing but make excuses and avenues for the success of racist wyt men.Oh and if you’re not white and applied recently for a position, and did not a call back, file that complaint.

Precision Doors blows the competition out of the water because they treat their customers right. Ive been dedicated to them for over a decade and Im really glad they have been succeeding so well. They have a friendly sales department that really knows their stuff, and they have a better selection of doors and hardware than most area suppliers. This should be your first and only stop for doors, frames, lock sets, or bathroom accessories and partitions.

Lou is great to deal with. Quality stuff but it does come at a quality price.

Best company ever the warehouse staff is the best

Sell you hardware missing pieces then argue with you about it. If I could give 0 stars I would. Precision Door in Rockville so much better.

One of the guys behind the counter was not very helpful or nice to interact with when trying to solve a hardware problem.

Im a regular costumer and everybody in this store is great they always try ton help you and answer your question but every time that I been help with Lou Barnabas (sales person front desk he always use a hat) he is so rude 0 paciente he doesnt understand that he is here to help and answer questions about their products and I leave the store disappointed because I feel that He doesnt appreciate that Im coming to give them business so if ever come to this store DO NOT approach to this guy he is the worst sale person I ever seen

POOR customer service quality!!

Look at your order the warehouse is soso getting it straight

Great customer service

Bad service customer expience

Helpful staff