I have been coming here since 2017. K&B Auto Service is the best Auto Servicing Shop in Alexandria, hands down. The customer service is unmatched, and they make you feel like family! They are very genuine with getting the best deal for you and have extremely fair pricing. The quality of service is top notch! Every time I get a service done here, I feel great knowing that I was taken care of.
Always great customer service. The team is quick, does great work, and keeps my car running in great condition.
Tom at K&B Auto was recommended to me after I went to a different automotive shop where I felt they were not being honest with me about what my vehicle needed. I drove straight to K&B to see Tom after the recommendation, and he confirmed what I thought and was extremely helpful and honest. He saved me $1,400. He also checked my vehicle over to make sure I was good to go! I’ve officially found myself a trustworthy place to take my vehicle for service from now on. Honest people/places are hard to come by but this place is definitely one of them!
Tom is god sent and he is absolutely amazing with his customer service as well as his honesty. His employees are also enjoyable. He focuses on Japanese cars; too bad I have American but once I get rid of my pos Ford and buy Toyota, I’m going over there as loyal customer.
So far, I’ve had positive experiences. Place has good WiFi, so I can work while waiting. They don’t take appointments; it’s first come, first serve.First time I went was the dealership I went to told me I needed a lot of work done. Went here for a second opinion, they did the work at a better price and told me I didn’t need my rear rotor replaced like the dealership said.Second time I came in was for an oil change. Quick and easy. No complaints.
It was my first time with them. I talked to Tom. He is really nice and understandable the problem of your car. Also, they can help you estimate the price through the phone before start the service. The price is very reasonable. Give them a try, you will never regreat.
Tom and his team are the best mechanics in the area. Ive been going to K&B for years and they have taken great care of my car. The service is always top notch and their prices are fairly reasonable than other mechanics in the area. I had taken my car to another mechanic to have the AC recharged but something went wrong and the AC compressor fell apart. The other mechanic said it would take a week to get the part and replace it so I called K&B and they fixed it for me the same day. I saved hundreds of dollars so thank you Tom!
Just as expected from reading the reviews. Phenomenal customer service from Tom and when I pulled up at 7:30 a.m. the mechanics had their sleeves rolled up “smiling”, ready to work! The work was fast, efficient and professional and the price quite reasonable. I found my mechanic home! God bless this family business.
Had my brakes and rotors replaced here a couple weeks ago. Honest, excellent service. I will undoubtedly return to K&B for any future car work.
Tom at K&B always does a great job. He is honest, friendly, and has saved me a lot of money over the years! I cant say enough about him and his business. I recommend him to all of my friends!Alan L
Weve been customers for many years. Ive never trusted any mechanic like Ive trusted Tom and his staff. Excellent workmanship, fair pricing and very knowledgeable. The best!!
My family has been having all of our vehicles serviced here for years. We recommend K&B Auto Service. They do Great work!!
Its safe to say that going to the mechanic can be very stressful and costly experience. After years of servicing our car at the dealer, we decided.to try an outside.mechanic due to the outrages prices and waiting times. My brother recommended this place so I gave it a try. The level of proffesionalism and customer service was unbelievable. Tom walked.me.through my options and gave a few suggestions without any salesman tactics. Im very pleased to say that I have found.my go to auto service. Shout out to Tom and his crew!
BRO WHAT!?!?!?Either Tom is a really good actor, or hes a genuinely nice person; either way, I am 100% satisfied with his shops service. You ever go into mechanic shop and you feel worried that theyll try to up-charge you or scam you in some way?....No? cause I do. But that feeling completely left the door the moment I started conversing with Tom. Hes informative, patient, nice, and tries to give you the best alternative/price. After getting my A/C compressor replaced, he informed me of other potential issues within my vehicle, but didnt pressure me into getting it fixed right then and there, but rather to just consider him for whenever I do decide to get it looked at. I left the place even more excited to come back knowing that Ill receive such great service.
Tom, and his team over at KB auto are amazing. The customer service, quality of the work and the price are all first class. If youre worried about being lied to and overcharged from a mechanic, then this is the place to put your worries at ease.
Very friendly staff. My car was serviced quickly.
Ive been going here for around 6 years with various cars. Very honest and professional service which is why I keep coming back.
Always excellent customer service. Tom and his staff is very friendly and nice.
I love the customer service I received and will recommend everyone to come here. Ive never felt more taken care of by an auto service more than I have here.
Excellent service whenever we have taken our 2001 Honda, and a team that always seems to be honest with us. They do the work that needs to be done, and dont lie to us to make an extra buck on unnecessary work
The customer service here is like nothing I have ever seen before. They are so down to earth. Their work ethic is amazing. I will highly recommended this auto shop to EVERYONE!!!!!
Tom and everyone at K&B were absolutely phenomenal. I called later in the day today asking for estimates for new brakes and rotors and Tom asked me to come by so he could take a look before quoting me. I went down to the shop and he immediately took care of me and quoted me a lower price than a competitor down the street - even had the brakes and rotors installed on the spot.Tom was so personable with me and other customers in the shop and you can tell he is truly passionate about his work and the other employees at the shop. Would highly recommend and plan to go back for all my auto maintenance needs.
I have been to this shop several times. Everytime I go, everyone is so friendly and helpful. I have gone there after the dealership gave me a long list of items that needed to be fixed, but when K&B took a look only a fraction of the list are actual things that need to be replaced/fixed. For your everyday repairs and maintenance K&B is the best with excellent service and unbeatable prices.
I went to K&B for a clutch replacement after calling a number of competitors in the area. Some competitors tried to sell me more services than I needed but K&B was the only garage that gave me an honest diagnosis. Im so glad I found this shop and will be back for future car needs.
This place is first class. As a business owner myself I’m used to bad and corrupt auto service places. K & B took the time to drive my car and diagnose the issues first before trying to sell services. I Highly Recommend them and their services!!!!
Hands down the best mechanic in the area and that I have ever been to in my lifetime. I was referred by a friend after having horrendous service at wygul. I can’t thank the friend enough for recommending this place to me. I have brought my Nissan Murano in two different times after having major issues. The first time it was fixed I said I was going to leave a 5 star review as soon as I got home. They said said, “no, wait a week or two and see how it drives first before you leave a review so it’s an honest review.” When someone says something like that, you know you’re in the right place. So sweet! The second time, I had my car towed there at night when it broke down on the road, and Tom called me 30 minutes before opening with a diagnostic and said, “I see you dropped your car off last night after hours and I took a look at it and it’s your radiator. It cracked and there were no fluids. Could have blown the engine. It’s a good thing you didn’t drive on it and got it towed here. Very smart.” I thought it was my transmission and was expecting to pay a few thousand dollars and was so happy it wasn’t. He gave me a run down of the parts needing to be ordered, when they would arrive and how long it would take to fix. Got my car back that day and didn’t even come close to killing my bank account. I gave him a $3000 dollar itemized list that wygul gave me and asked him if any of the items on the list needed to be repaired and Tom said no. All of that is fine and doesn’t need to be repaired. He said you can’t trust those people, they just want money. Haha he is sooo right! The service is outstanding. Very honest and trustworthy people. They don’t nickel and dime you or give you a list of $3000.00 dollars every time you bring your car in for repairs. They fix exactly what’s wrong with the car at a very affordable price and you’re on your way. They give you honest quotes ahead of time and get your car back in a jiffy. They know all of their customers by name and what car you drive. When I told them Brendon recommended me to them, he said oh yeah, yeah he drives a CRV right? Yup! He does. I recommend this place to everyone I know because it’s very hard and rare to find a mechanic like this. Thank you K&B for the outstanding customer service and everything you have done for my car. It is very very very appreciated!
A very honest and professional staff and owner” Mike ! You rock man! . I been changing oil and doing regular maintenance here for the last 4 years .
Excellent service,honest owner.
They did a great job! Went in for an oil change. The guy at the front desk was very nice and understanding about my car being 15 years old and only wanting required maintenance. They were also very fast with their service only took about 20-30 mins to have the oil changed. I would HIGHLY recommend this place to anyone in the area. They also dont pressure with any extra costs or sales.
Tom is the greatest, and the service is excellent! Honest recommendations, fair prices, and great work.
Honest service and friendly staffs
During a recent visit for oil change, I asked what else they look at during the process. The person who seemed to be the manager indicated they check and level fluids. Many others also do the same thing. However, when I got back home and checked the fluid level, I found no difference at all fluids. I was very disappointed at this given the warm welcome. Additionally, their price for only changing front pads was four times higher. This was discouraging.
K&B are the greatest mechanic in the DMV. Honest, professional, timely and totally genuine! You know what you are getting and that is premier service at a reasonable price. I would give them 10 stars if I could. Whenever anyone asks me where to go, I always say K&B without hesitation. Tom and the team always take care of you and strive to work around your schedule to provide timely repairs. Ive had oil changes done, alternator repairs, flushes, filter changes etc and all services have always been impeccable. I am a K&B lifer and you should be too!
Amodau that back guy is a good guy. He has a customer relationship
Honestly I would give Tom & KB auto 10 stars 🌟 if I could. They are honest, genuine, and very straightforward about thier work, your vehicle, and what needs to be done. Best mechanic I have ever been. Just great people 👍
Service always professional and efficient. Reasonable prices too
This place is the best, if you are local and need any kind of work done to your car do yourself a favor and bring it here first! Came in because our battery was going bad, they replaced the battery and oil and gave us a really great price. I will always recommend this place
Tom and The Team were extremely professional. I had to have my starter replaced and he called several places to get the price down for me. There service was fast, efficient and extremely professional. If you need anything with your car fixed go to them. If I have any further issues, I wont any second thoughts!
Honest and Competent. Great customer service. They dont just try to do work to charge you, they fix what needs fixing and if it doesn’t they don’t.
Well deserved five stars. I trusted all the good reviews and took my Subaru here multiple times, got nothing but great service from Tom and his team. Everything was always done within a promised time window and for an affordable price! I’m especially happy that they are within the walking distance from my home. K&B got themselves a customer for life!
Great customer service and honest recommendations! Ill definitely be back.
I am a loyal customer for life. I’ve never met such an honest and fair mechanic shop.. Didn’t even think they existed until I came here. This place is worth it, trust me. Fair prices and you know that they aren’t “fluffing” you with any unnecessary add-on.
Called and asked if they have any techs that can get diameter measurements for me, they lady on the phone said sorry we dont have that. Figuring she had no clue what I was talking about I said you dont have techs that can get a diameter measurement?, She told me to hold on and shell ask, spoke to some dude in spanish, too faint for me to hear, but came back and said yea sorry, we dont have that here, so I responded still sure she had no clue what I was talking about you dont have what exactly? She then started yelling at me, we dont do, we dont do whatever youre asking for we dont do and then hung up. So, I dunno about everyone else, but this was COMPLETELY unprofessional and doesnt seem like they really know what theyre talking about. So, Ill never be doing business here.
A truly honest auto body shop! I am a young woman who is clearly not mechanically savvy but each time Ive come here theyve provided their honest recommendation (even at the expense of hundreds of dollars towards new parts/labor that would benefit their shop). They hold integrity to the highest esteem and will continue to have my business for as long as I am in the area!
Tom and the staff at K&B Auto were absolute life savers for me. My car started making a weird noise so I took it into a shop close to my house and they quoted me $1200 to fix the “emergency problems.” Something seemed weird about it so I started looking for a new shop & that’s when I found this gem. K&B Auto fixed the problem for $25 — TWENTY FIVE DOLLARS!!! And my car was ready within an hour! I’ll never take my car anywhere else & neither should you. Great customer service, super straightforward, and genuinely such nice people.
It is so great to find an honest auto mechanic! Ive had the local Honda dealership tell me that I need new brakes, even though I had 60 percent of the brake pads remaining. I had enough! Thank goodness I found Tom at K&B. You can count on his honesty and top-notch service. 5-stars, indeed.
This shop provides honest recommendations. Friendly customer service. Service prices are on par with competitors in the area. They dont do much tire work, but can plug one if you need it. I use this trustworthy shop repeatedly.
Outstanding job!!! Fair price!!! Highly recommended!!! First my friend recommended this place to me and my wife read most of reviews at google and couldn’t decide this place or other place call R&G, both have very good reviews. So I went to R&G first and they quoted, then this place. Less 30% cheaper cost than R&G . Waiting time is short. Very honestly and friendly staff. Will going back if my car need new service . ( now I believe how they got all good reviews lol)
Very honest professional service. I went with my car for a steering stiff hard to turn issue. Didn’t know what to expect as I am not knowledgeable about car as much. Tom in the front desk came checked it out and right away hr told me it is a very common issue with infinity and all I need is some clean up wd40 to loosen up, Cost me $30 dollar. Where I know if it was some other crook Machanic shop they would fake it to do a diagnostic then charge me for it and make me pay for unnecessary work. From now on I will always be going to K&B auto services, they earned my trust/respect.
Very friendly and knowledge people. Reasonable price as well
The Best! Go here to get work done, you wont regret it.
K&B is great. Service and price are fantastic. They actually tell you what you need. Theyre too busy with actual repairs to waste their time or you money on BS work.
Genuinely the best mechanic experience weve ever had. Very knowledgeable, extremely polite and respectable. Found this place because of the high star rating. Happy to keep it up for others to find the rare diamond in the rough honest mechanic.
Best automotive repair shop Ive ever been to. They are fair, reasonably priced and can take you in without a huge wait. Perfect for anyone who has a Japanese Car. My friend told me about them and Ive been going to them ever since. Very family oriented and a great place. Im even thinking of getting another Japense Car since I want to keep coming back to them. 150% service and remarkable place!
Really helpful. Been several times since I moved to the area. By far my favorite auto place in Alexandria.
Went in to get my brake pads replaced. The price was very reasonable and the same as I was quoted over the phone. Daniel was super helpful and nice, as well as the owner Tom. One thing I loved besides the customer service was they did not to attempt to up sell services I didnt need. I will definitely come back again!
Tom is awesome! Such an honest person. I have been bringing my car to K&B for 15+ years...
Good place for the maintenance of older cars. Professional assessment and recommendation of what really needed from safety and reliability view point.
Super customer service and very reasonably priced! They had my car fixed and back to me 2 hours after running diagnostics. I am not originally from this area and didn’t have a mechanic I felt I could trust, but now I do!
Best shop to visit. Tom Bryant has developed a great team around himself. Very good customer service and good prices for service. Waiting area is nice. The only issue is the bathroom need some serious attention.
Tom is absolutely awesome! Friendly staff, very quick service at reasonable prices. Now that Ive been here, I wont take my car anywhere else in the Alexandria area for service.
Tom is the owner and is the best mechanic and honest business man Ive ever seen. I live in Woodbridge and when my cars break I send them to k&b every time. Even if I have to tow them there. A few times Ive taken my car to closer mechanics for an estimate, and Ill bring it to k&b last. Tom will 10 times out of 10 be cheaper and give the correct diagnosis. K&b is the only place Ill bring my cars.
Wow! K&B is the best auto shop I have been in the area. I needed some work done on my Honda and was quoted at least $500 by three other shops. K&B showed me what the issue was and instead of replacing the whole strut, said only one piece of it needed to be replaced. It cost me $230! Now only was the savings great but they got me in and out in less than 2 hours. I will not go anywhere else in the future.
Great place, friendly staff. Theyve never overcharged me and are very upfront about costs for repairs. I normally wait there as they tend to finish pretty fast.
Trustworthy mechanics! Ive taken in two different vehicles and received great service without being hassled to get additional work done, They work quickly, and have WiFi and coffee/tea/water in the waiting area. They even have a few desks set up if you want to use a laptop.
The most honest mechanics Ive ever come across. Tom (the owner, I think) is the nicest, most helpful guy. The staff are extremely knowledgeable and hard working. Been going here for a few years and will continue going to them until I move from the area. Cant say enough good things about K&B Auto.
Tom and his team are outstanding!! Honest, upfront, and high quality work. Tom is articulate about your car and what needs to be done. He includes you in the decisions based on what work must be done and what work can wait and the risk. High Quality Work, honest, and reasonable prices, Great Experince- What more can you ask for.
Always a great and fast service.Prices cant beat
Great service. Great price. Great peiple.
Very honest, knowledgeable and helpful staff. Best I have ever found. They bend over backwards to help you and their fees are extremely fair. I cant say enough good things about them. It is my great luck that they happen to be in my neighborhood.
I’m not one to give reviews because not many companies provide a type of service that compels me too. This place and Tom are the exception! I couldn’t be happier with the customer service, knowledge, professionalism, and small town feel of the company. I recommend this to anyone in the area or passing through that needs hard/honest work done to their vehicle!
Got my a/c back and Tom charged me with a great price hopefully it doesn’t got out again for a long time thank you!!!!!
I brought my Honda for an oil change and tire rotation. I was very impressed with the customer service I received from everyone there. My car was ready in less than 2 hours and Daniel was very helpful and professional. Very grateful to the person that recommended this place.
I hate to tell you about them, want them all to myself, but they deserve your business. Tom is upright and completely fair. He offers fair prices and he will not sell you what you dont need. I know a bit about cars myself and he has never tried to pull a fast one. Old school integrity provided here. I have turned my neighbors onto the shop and they all use him as a matter of course. Cant go wrong.Been using K&B for nearly 10 years now.
Expert mechanics, price favorable. Management staff Tom and his wife are nice people and supportive
Very nice guy & lady. I went last week, but sadly the guy said they dont do US car. But he is still willing to help me to check whats wrong with my car. amazing and honest guy.
They will take care of you. Will tell you issues with your car and an honest assessment if it needs repair or not.
I went in for brakes yesterday with my twins jeep. One lady looked around and noticed the whole waiting area was filled with only WOMEN! That says a great deal about Tom, the owner. He is so honest & great mechanic. I trust his opinion and his work. BEST MECHANIC in DC AREA!!
Integrity, professional, knowledgeable and full of kindness-- Tom and his crew are very knowledgeable and use great analysis tools to determine cause of problems. Even though he focuses more on imports he is able to leverage that knowledge to at least guide the consumer on potential issues with a domestic car. Am very pleased and would highly recommend K & B Auto Service.
Excellent small business! Fair and reasonable prices for work done. Will tell you if you need to take your vehicle to the dealer for a repair, but the guys can handle a majority of your vehicle maintenance needs without price gouging.
Excellent service! I moved to Virginia from California and needed brake repair on my Tundra. After taking to other mechanics in the area who couldn’t fix the issue of the rear brakes locking up, Tom was able to identify the problem and have my Tundra ready the same day. Service was the best and the price was reasonable.
Tom & his crew are ALWAYS the best!! 🙌🏿🙌🏿🤜🏿🤛🏿👍🏿👍🏿 Been going to his shop since 2007!!
I first started going to Tom’s K&B Auto when I moved to Alexandria in 2009. At the time I had a Toyota 4Runner and my wife had a Toyota Corolla. Even though initially we wanted affordable costs, it was the efficient and honest service that kept us coming back. Needless to say, we always consult Tom for any estimates on behalf of family and friends not living in the area.
Tom has been taking care of my cars for the last 15 years. Great guy and great staff! Highly recommended.
These guys are great. I always go to them because i trust them. They treat everyone so well its amazing. This is how taking your car to a mechanic should be. Fast, accurate, fair.
Cannot recommend this shop enough. Tom and his team do a great job, are honest and dont price gouge or advise you to do unnecessary work. If you want to take your car to a great shop dont hesitate to take your car here especially if it is a Japanese vehicle. Having suffered with the dealerships extortionate prices and unnecessary add-ons, I wish I had discovered K&B sooner!
Tom at K&B provided me with not just excellent auto repair service but also excellent customer service, he cared more about providing good, honest service instead of squeezing every nickel and dime out of customers.Tom was able to diagnose the 3 urgent things that my car absolutely needed to get fixed, he even knew right away that my converter heat shielded needed to be reclamped after I described the noise it was making - I had previously asked Merchants Tire about the noise the heat shield was making and they said it wasnt anything serious but would cost more money to identify and fix whatever it was, needless to say that was not an answer I was happy with. Thankfully K&B Auto is considerably more knowledgeable and experienced then Merchants Tire). Additionally I was provided advice on the best way to successfully pass state inspection. Instead of attempting to fix the numerous little things every older car has, Tom suggested that I get the inspection done first, if it passed great, if it doesnt then bring the car back and address the items that caused it to fail the inspection.K&B Auto picked up a loyal repeat customer today thanks their excellent auto and customer service. I would highly recommend this auto shop to anyone.
I cant say enough about Tom and the shop. They are honest mechanics who do amazing work. They got my Mazda in same day and got it all primed and ready to go for my trip to FL. On a separate occasion they were kind enough to speak to me over he phone about an issue and guide me about common problems related to that issue I was having with the car in order to save some money and do it myself. Amazing staff. Cant say enough. As long as Im in the NoVA area they have my business.
Great people, excellent mechanics. No other shop I’d trust with my vehicle. Thank you!
Perhaps the best place around. Tom and his crew are always upfront and honest. The price for service is also very reasonable.
The best! Honest, knowledgeable, fast. Don’t take my car anywhere else.
K&B is ABSOLUTELY the best, bar non in the Northern Virginia area. Their prices are fair and resonable and advice is one-of-a-kind. Its hard to find quality service like this, these days....especially in Northern Virginia. You cant go wrong here.
Excellent staff. Honest and trustworthy I come here for all my stuff on my car. Unlike other places, they won’t overcharge you or tell you need things unnecessary fixed.
Excellent service, knowledgeable, friendly, and fair.I have used auto repair places all over the country for 45 years--Tom and his crew are one of only two I have dealt with who I would trust implicitly with me car and never worry.
Amazing service, honest guys saved me around $1000. Will service allmy cars there
After reading all the amazing reviews I have recentlyhave my Nissan Altima service there. Tom is exceptionally with upmost impeccable customer service. Free estimate before any work done and reasonable price. Will definitely be returning in the future. Very rare you find a 5 star business that does amazing job.
I discovered Toms shop by accident while working in the area. Hes been nothing but amazing. I always recommend my friends to this shop! His prices are fair, hes honest and straightforward and has integrity which 99% of the shops in this area do not have. Hes worked on my 350z and wifes Mazda 3.
Just left K & B Auto. They were wonderful! Oil change only took about 30 mins and they noticed there was a leak in one of the front tires due to a dent in the rim. They were nice enough to hammer the dent out and check to see if the leak was fixed. It was definitely appreciated. I definutely will be back for any future needs. Thanks!
Excellent service. Respect at all of my visits. Do not have to wait too long for Services.