We really tested this companys patience and commitment to customer service and they passed with an A+. We bought three appliances at one time and when we started to have problems with the microwave and refrigerator, we were pleasantly surprised that this company responded quickly. First the microwave broke and it was replaced, then the new one broke again and it was replaced. All this occured within two weeks. Hammad was very responsive and took care of scheduling. The repair person was very professional when the came both times.Next, the refrigerator did not maintain temperature and the repair person replaced the temperature sensor first. This did not work and after a few more weeks the control board was replaced but that did not fix the problem. After testing the refrigerator for multiple weeks It was found to still not be maintaining proper temperature. Hammad replaced the refrigerator with a newer model and it now works perfectly and we are very pleased with the final result. Hammad was very good to work with this entire time. With this many problems you might wonder if it was worth it and we think it was. Hammad offered us a great price and we got to know him and his repair team fairly well. They are good people.Some tips on getting service is to text Hammad and text him again if he does not respond within a day. Also, we found it useful to visit the store in person to discuss the refrigerator issue and choose a new replacement.
Excellent service. Washing machine is very clean. So far it works like a brand new machine. Very pleased with the service I received from the first phone call until I received my machine. If you’re on a budget, then please call this company and get the appliance you need.👍🏾
Very fast and efficient. Friendly and knowledgeable staff with very courteous delivery of my fridge.
I recommend this place. They have affordable prices
I dont give feedback often but was very impressed with the efficiency and knowledge of working with this company. 2 months after buying a washing machine it had an issueTech was quickly sent out to fix issue and told me have a nice day. No fuss. Excellent customer service. Will refer my friends here for sure.
The salesman I spoke with on the phone was very nice and professional. They gave me great information even sent me pictures and they also gave me a great price
Visited their store in Marlow Heights MD, they did not have the refrigerator I wanted for my rental. I asked the manager to call their Alexandria store before I make the trip. I was fortunate to get the fridge I wanted and arrangements made for delivery and installation at a date and time that is convenient for my tenant. Thus is my second time purchasing from this small business and everything so far has been great.
We’re planning for a kitchen remodel but not ready and our old oven died. We needed a short term fix because we’re changing the layout. Good luck with Craig’s List finding something. Lo and behold we found Better Appliance, quality refurbished equipment at a great price. After a few exchanges we found exactly what we needed at the right price. Happy we found them!
We purchased the LG instaview refrigerator from Better Appliances today and the customer service that we received was exceptional. We have dealt with Ahmed who is the manager who was very accommodating and very flexible with our needs and concerns. He is very knowledgeable with the refrigerator and gave us all the information that we needed. They gave us a great deal which we love. I would definitely recommend the store to my friends and family.
Amazing, responsible store. I love that the washers and appliances have been refurbished. The salesRep was super nice and helpful. The store is clean and not overwhelming. Good selection. I highly recommend.
This place is awesome. Worth a visit to see options. Great selection of older and newer styles. Reasonable delivery too Will be back for sure
I was referred here by a tech who came to repair my old fridge. While it was possible, parts for my 15 yr old fridge weren’t in stock and they didn’t expect them soon. I tried buying new fridge, but manufacturing has covid too. Long wait til me and my refrigerator did not work. So, I called Better Appliance. Told them my problem, gave them the dimensions and within a few hours they were back to me with options. I went to see the fridge in the Alexandria store. I must say I was underwhelmed by the presentation but the service received from this store was exceptional. They quickly responded to all texts, the price was fantastic and while not necessarily thrilled at the store, the refrigerator I got is perfect. It was delivered the next day, something no other retailer in town could do, they took the old one away, were polite and helpful. I just needed a refrigerator for right now, but it’s really just what I want so I’m keeping my $1800 and sticking with this one until it breaks down. Note, it does have scratches on one side but not important. It runs well. My food is fresh, and the service was excellent. Hopefully I won’t need to shop here again, but I’ve already recommended them to friends. Thank guys!
Quick, friendly service. Good selection on all appliances. Fast delivery and cheap installation
We bought about 40 different packages from better appliqnces we recomend them
Our extra freezer broke and could not find a replacement that would fit. We ran across Better Appliance and they were friendly and helpful to find one and get it delivered quickly. Thank you for saving our meat!!
My wife loves the washer and dryer. And the delivery and install guys were awesome. Thank you very much!
Best price ever.... good customer service. Brought a new Samsung washer perfect look. Faizan was great rep.
Great price for our new refrigerator and great customer service
Sheraz was very responsive and helpful with questions I had and finding a new fridge. The delivery people were kind and efficient. Happy with this purchase and definitely will come and shop with them again.
I am giving this review 5 stars now but it is ONLY a for pre installation customer service. The represent helped me find a refurbished washer over the phone and did so via text which was helpful. Checked sizing and other things for me.I’ll document the second half of my experience separately.
Bought I dryer, Very good price and quality, this is my second time buying here, very well recommended and they have great selection, new and used
Very helpful and good prices also good quality appliances.
Great quick service every time, this is my second time getting appliances from better appliances. Fast and reliable
I will definitely buy from Better Appliancr. Their customer service is excellent. Ask for Hammaf he will give you a great deal on there abundance home supplies!
Customer service was great. Good price with extended warranty.
Sheraz is the best guy I have ever seenHis customer Service is excellent and the best price they have
Sheraz was fantastic to work with in picking out a washer and dryer. Good deals and easy to work with on scheduling delivery.
Ive give it thumbs up I always come and buy stuff here
Service guy was nice & knowledgeable about washing machines.... Just what I needed I will return when I need to get my dryer! Thank you!
Great customer experience. Awesome price!
Very helpful and upfront. Good store to be”in the know” about!
I purchased two sets of washers and dryer’s with this company. My washer machine flooded due to the machine cycle to fill water would not Cut off. I called and spoke to a employee name Youssef and he ensured me that some one was going to come out to repair or worst case replaced the machine. He stated that he had to find a driver to complete the task. A whole week went by and no one showed up or respond to communicate with a update. I text this company called even left a video on there cell phone and still no response they send me straight to voicemail. We are in a pandemic and not only is my work been cut of hours but I spend my last money that I had to purchase what supposed to be great products. I called this company during the time the machine is under covered warranty. At this point I’m about to advise anyone not to shop there because they don’t conduct good business or shop at your own risk! My house has suffered Severe water damage. I should have just went to Home Depot or Lowe’s it’s the same price. Lesson learned
Hello!! I was very pleased with the price and service of Better Appliance. I definitely recommend this place and will be coming back again.
Purchased two fridges and a microwave. Very reliable!
Great price, great collection and above all super amazing customer service. Honest and dependable sales process. If you want to save on high end appliances, this is the place to go.
Great place and fair prices. They will work with you to find what fits.
Hammad was very helpful with finding the appliances we needed!
BUYER BEWARE!!!!!!!Customer service is great as long as you dont have a problem! Bought a stove and THE VERY FIRST TIME I USED IT, IT STOPPED WORKING. I picked it up from another of their locations (it arrived 4 days after promised) & I had a warranty. But who knew I would have to take the stove back for repairs??? That meant paying someone to return it & then pick it up when it was ready! After researching the error code, I found 2 possible solutions, 1 cheap and 1 expensive. Figuring they probably took the cheap route before selling it, I couldnt take the chance of them doing the same thing again only to get it home to fail again and incurring yet another delivery fee. By the time Id pay someone for delivery fees I couldve just purchased a brand new stove!🤯 They gave me the runaround for days! The manager, Ahmed didnt even have the decency to talk to me. I was told on several occasions that he was with a customer and would call me back, well HELLO!! IM A CUSTOMER TOO!!! And to this day he NEVER called me back!!! I was diligent for days but had to let it go due to death in the family. I had family staying and couldnt even boil them an egg for breakfast! Not to mention $$ that had been spent to cook for family that had to be respent on carryout. I told them my situation but did they care or have the slightest bit of compassion? ABSOLUTELY NOT! Lambs when making the sale, these guys are heartless wolves if you have a problem. THIS STOVE WAS DEFECTIVE WHEN I PURCHASED IT. No one should have to pay for them to come out when the appliance fails from DAY 1!!! I was so exhausted behind this that Im using another resource to get it fixed. Its costing me more money but alot less than transporting back & forth and playing games with these jokers. Molinas Used Appliances gives great service! Used them in the past. Had an issue & they came out to fix in a couple days. They even brought a replacement in case they had to take it back to the shop. LESSON LEARNED!!UPDATE 6/30/2020: Just for the record, they did NOT offer me a replacement or refund nor are they sorry for my inconvenience. The stove was broken when they sold it to me. The problem would not have happened during delivery. I spent $70 to fix the stove so it probably wouldve cost them half to do it. Its really sad that a satisfied customer is not worth $35 to them especially since I wouldve been a repeat customer. Their loss!!!UPDATE 8/27/2020: Weve come full circle. I continued to have problems with the stove so I went to the store and spoke with the manager, Sharaz. I told him what happened and asked for a refund. He agreed. Upon return of the stove, he issued a credit to my card. All things considered, thats the best that could be done at this point so Im satisfied.
Great prices lots of selections definitely will use them again!!!
Yesterday I bought a Maytag washer from Faizan. He is knowledgeable, professional, and friendly. Today, amazing to have next day delivery, Jimmy and his crewmate delivered, hooked up, and tested the machine. Jimmy and his crewmate are extremely respectful, careful, and professional. I highly recommend visiting Better Appliance and paying for delivery -- worth every penny.
Faizan is good friend, help me a lot with choosing the rights refrigerator for my house. Would recommend this place for sure and I’ll buy more appliances from here in the future. Thanks again for the great customer service.
Great Price and Great Service 👍👍
Excellent attention .. and very good prices ..
Great appliance, for a great price 👍🏿
Nice products and kind customer service, but horrible delivery. They give you a delivery date but no time. They say someone will give you a call.....I have waited all day for someone to call me to give me a drop off time. Called the delivery person and no answer. It is now 7pm and I still don’t know what time or if they are even coming. Terrible communication.
Excellent customer service, very helpful, very reasonable prices, this is my second time I am buying appliances from them. ThanksKeep it up your good work.
Very professional, very courteous and knowledgeable of items that are in their possession.I highly recommend Better Appliance if you want to save money and want service you deserve when purchasing an item to put in your house or rental.Thank you for your kindness as well.Trina Price/ Arlington Va
I purchased a washer and dryer set from this location. The salesperson was very helpful, and polite. He really made my shopping experience a wonderful one! The delivery guys brought my set the next day. But I was informed by the delivery guy that I needed the hose for the washer. And the vent hose for the dryer. Which apparently wasnt provided according to him. So I called the salesperson. And he handled that right away. I have had nothing but a positive experience thus far!
I was leary of buying a freezer from a facebook ad but everything went very smoothly and the freezer was delivered the next day and it was brand new! Also at a reasonable price. Would definitely buy from Better Appliance again!
I used better appliances multiple times, for multiple properties and they have not failed me yet. The customer service was quick and straight to the point just the way I like it.If you want to find appliances that are the design you desire and within your budget this is the place to go I don’t think I will ever shop anywhere else for appliances ever again.
Very responsive. Good prices!
Sharaz helped me a lot when both sets I was interested in sold He offered me other options and a better deal due to the inconvenience Will update about delivery but on the sales side definitely 5*Ps I tried another store in Springfield and they were nothing but a waste of time- false advertising and obnoxious sales tactics
Awesome service, great prices and very dependable appliances. Highly recommend
Great service, nice appliances, very affordable...
Bought some appliances from this store. Manager told me they are new. Paid in full and waited for delivery. Promise to be deliver on Thursday. Waited all day, once I called and find out delivery truck not working. TheyChanged day and time to Sat. 11-3p, waited called to get new time 3-6p. waited again and find out 6-9p. Called once again and find out now it will come around 10-11pm. Delivery guy show up at 12.25am and finish it at 1.10am. That was not a regular delivey time. I never had such a worse delivery in my life time.Items I bought and was deliverd were dented. When I complained to the manager, he said, this the way we sell it and we remove orignal compay ID TAGS from the applainces and put our own tags on.Customer can not call manufectures to get help since the fake ID TAGS are on the appliances.When we asked for the trouble and terrible wait for delivery. Store manager was not willing to compensate. Only offer delivery fee waived. What great customer service.
I personally had a fantastic experience with the sales team, delivery employees, and my purchase overall! The Bosch 800 refrigerator I purchased from Better Appliance is just perfect and functions amazing! I saved more than half of the retail price and could not be more pleased with the honesty, communication, and follow through this company instilled throughout my buying process! I would highly recommend this location and company for all of your appliance needs!
Love this place, got a used fridge for my basement. It was in excellent condition and the price was right!!! My dad just bought a new fridge for his rental property. Cheap delivery with no hassle.
I visited the Temple Hills location. Mamun, ( the sales rep who assisted me with my purchase), was polite, professional, and patient. He answered all my questions and did not pressure me into a purchase. I visited the store for a refrigerator and ended up purchasing both a refrigerator and dishwasher, both new, high end and in good physical condition. This was a pleasant experience .
I ordered a refrigerator from Better Appliance in Alexandria with a dented handle and a broken drawer. I was assured they would order parts to replace the damaged pieces. Delivery was scheduled for yesterday morning between 8-12. Around 12 after the fridge didn’t arrive, I called every number I could find for Better Appliance and didn’t get an answer until I called the Maryland location. The gentleman there told me to call the Alexandria location. I told him there was no answer and asked him to call since they weren’t answering my calls. He got someone on the phone immediately. Then I was told the delivery person’s truck had broken down. No one called to let me know and I had changed my plans to be there to receive it. I was told it would be delivered the next day between 4-7. At 6:30pm today, I called to find out the status, and had to call the Maryland location again to get an answer. I asked him to call the Alexandria location. It was then I found out the delivery person was almost there. I told them the delivery man would need to wait and we would be there in 20 minutes. I was told he would not wait, though I had waited a total of seven hours for delivery of my fridge. We gave him the code to the lock box and he dropped off the fridge and left in under 20 minutes, before we could arrive to receive it in person. He did not leave the replacement parts I had paid for. I called to find out where the missing parts were and for a third time, I was only able to get an answer at the Maryland location. Finally I was told the replacement parts should be shipping to my house. I paid for them nine days ago, and feel that if I had ordered them myself, they would be here by now, but this company had offered to purchase them on my behalf, so I didn’t. I have no idea when my replacement parts will arrive. I would not recommend this company.
Always has good deals on new and used appliances, always a pleasure buying from them. Its been 10 years since I have been purchasing from them.
YMMV, but our experience was great. Sure, their storefront appears a bit shady and they can (most certainly) cleanup their shop to look more inviting, but the end result was a brand new refrigerator at a $600 discount simply because it had a slight dent in the back of the unit. The delivery was flawless (thanks Ned, the awesome delivery guy). Overall, a good experience. If one watches what one is buying, one can have a fantastic deal there.
Purchased a new stainless Kitchen Aid dishwasher with a small dent in the back - doesnt show or affect performance. I love it. No problems. The price was great and so was the service. Delivery was as scheduled. A shout out to Jamal who installed it for me - hardworking skilled professional. Thank you!
Really great prices!!! Love it here!!!! So nice and sweet!!!!!
Sheraz and his team gave me a wonderful experience buying my fridge and it was set a fantastic price. Would recommend to family and friends most definitely!
Customer service needs great improvement. Return customer calls promptly, not 2 days later. Salesmen need more training to inform customers what is required for their technicians to connect the appliances they sell. The store rep, Ahmad, blames everything on the third party delivery company. Guess what? The business owner is responsible for his business dealings--from inventory, to sales, to delivery, to installation and most importantly, Customer Service!To Better Appliance: Do not reply and indicate there is no Ahmad at your store, that is the name given to me. Do not reply and indicate I was not told delivery company held accountable; Ahmad said he couldn’t find a reliable company in the DMV area as customers don’t want to pay for delivery as the “big box stores” deliver for free. Do not reply and give an excuse for not promptly returning customer phone calls; indicated they don’t open until 10 am and very busy with customers—returning calls is part of Customer Service. Any other excuse?
Great guys who want to help. They have amazing appliances, great prices and they save you money and help the planet be so green as they recycle or fix otherwise perfect appliances that otherwise would go to waste. I always think about them first when I need an appliance. They come through and deliver. Also their staff are helpful
Great experience with Better Appliance in Alexandria. The LG refrigerator was new but had large cosmetic defect (dent). There was good communication upfront about the condition and the pricing - and because the replacement door was on backorder they offered an additional discount. Plus they went above and beyond helping me load & secure the appliance in my truck - in the cold and drizzling rain. A++
Best place to shop from, better than best buy ( as of my experience) . I made the purchase 2 months back so far excellent performance. Fridge have few dents that is on sides covered by wall. Their was missing parts of oven they delivered it next week without any question. I will differently recommend this place :)
Excellent service.
Poor product, bad delivery staff, poor after sales, rubbish re-arranged efforts to solve problems. Do not try and save the money here. Not worth the time or effort.
I’ve bought 3 complete sets of appliances for my home plus rentals. They were either brand new or in excellent refurbished condition. I have not had one break, stop working or malfunction in 3 years since I bought the first set. I HIGHLY recommend Better Appliance for the smart and savvy consumer.
Moving into a new home and needed a set of appliance for my kitchen, Ahmad was extremely helpful in the selection of the appliances and gave me a great deal for the set I was buying. If I ever need to get more appliances for my rental properties this is the place I’m going to!
These guys were really great!Im not concerned about appearances of my laundry machines but only the function. I saved close to $1k on a gas dryer that was new (never used). I even opened it up to check and there was no lint in the machine.Thank you!
Hammad store associate was very friendly, calm, helpful. There was a big crowd when we got there. We bought 3 items; refrigerator, dishwasher, washing machine. Two of the products had 1 year manufacturer warranty. The 3rd one had a 90 day warranty. So Im very pleased with everything. Highly recommended.
After setting up a call ahead with 30 minutes warning they decide if we don’t speak to you we can’t come. I have do not Disturb While Driving block on my phone so now they are not coming and their operator was rude and unhelpful. They suck stay far away!
I decided to take a chance on a refurb washer for a rental unit when Sears wanted $600 to replace a control board on a 10 year old washer.... Went to Better Appliance and then selected a stacked pair that ended up being too big to get up the narrow Old Town townhouse stairs, even for their genius/strongman/delivery dude, Ned. Ned took the first item back and the guys at the store found us the right unit in another warehouse that same day. Ned was there, bright and early the next morning with the correct unit and went above and beyond to get it installed and working properly. These guys were great to work with and Id definitely go back - but hope I dont have to.
Hello Sir. I wanted to send a note to thank you for getting my washer to me today. I also wanted to inform you that I was super impressed with the two gentlemen you sent to take away my old washer and deliver the new one. They were super kind and cleaned out my old washer that had gross water in the bottom. They also made sure that gross water did not get on my white carpet. Their kindness and respect for my home made a huge impression on me. I will be using your store again due to the attention and care I received. The guys even hooked up my dryer too. Thank you for choosing such considerate and wonderful employees.Respectfully,Michelle Mulligan
Hammad was terrific. sold me all the kitchen appliances in needed (new) at an incredible price. cant beat tge price anywhere.also offered great rates for delivery servicethank you Hammad
I bought a samsung microwave, range, and washer/ dryer from these guys and my experience was great. I have to admit a was a bit hesitant at first, but the prices were amazing and the guys were very helpful. I would recommend this business to anyone.
Walked in when my oven blew up, got a spectacular deal from Faizan & Shiraz! Great guys, quality appliances at a solid price! Excellent customer service!
Good products
I have bought used applicances from this guys since i got my investment properties. Good service and always willing to make a deal. You can get new items from floor samples at incredible prices. You just need to drop by every so often to see what they got.
They always have what I need, their customer service is fantastic, they always go the extra mile to satisfy their customers. I get the appliances for all my houses there!!!!! Great prices and nice inventory.
Great price, excellent customer service, reliable delivery and on time. Highly recommend them!!! Thank you.
I have used them several times. Great service without the b.s. definitely recommend stopping by and seeing what they have
The appliances were very well priced for their condition, which was good. The staff was nice and friendly. If you have problems with anything you buy they have a 30 day warranty that they generously honor. I was very impressed with the stainless steel stove and fridge I purchased.
Great experience, the salesperson was very helpful with us in finding a refrigerator and gave us a discount that day.. And the delivery person was wonderful too.. I never thought of using an used appliance store before.. Will definitely come back if I need a refrigerator for my kitchen someday.
Great customer service and very nice people with great discounts I recommend everyone buy their appliances from this place. Thank you for your help and your wonderful customer service!!!
I had good luck with purchasing four high end appliances from Better Appliance in Alexandria. The staff were very helpful and communication was mainly by text. I believe that they sell floor models from Lowes. I saved a ton of money, and time, and was able to have appliances that had features that I could not have afforded if I bought the appliances new.Buying used appliances is certainly a buyer beware business - all appliances should be carefully inspected. I bought a GE 24 washer and dryer - which was 5 years old but clean and works well. And a Frigidaire professional refrigerator and Bosch 800 series dishwasher - both floor models. Expect to save about half on the floor models.Delivery was fine except I forgot that the front door was narrow. The delivery guy had the tools to remove the front door.
Beware of Better Appliance. If the deal looks to good it may not be true. I bought a refrigerator for one of my rental units. The delivery man was 20 hours late. He did not have his electronic lifts to take it up the stairs so he said he would go around the corner to get a few “crack heads” to help him. When I said, “hell no you can’t bring drug addicts into my tenants home, he replied what did I have against crack heads”. He was furious about having to complete the delivery banging the refrigerator all the way up the stairs.That experience along with constant text messages and phone calls to make another deal, makes Better Appliance not worth saving a few hundred dollars to incur unforeseen headaches in the future. Buying an appliance from a store infers a relationship of trust of a good product, safe delivery and standing behind the product over time.Better Appliance doesn’t seem like a safe bet even for the price.....
The company and service is really aweful. Please read they store policy and do not purchase from them. They are HORRIBLE!!! After you make a purchase, if you get it on time, youre lucky. They charge you for delivery and trust me--you will not receive it on the day promised even if you wait at home all day, the next day, and the next day. The company will tell you that they dont handle deliveries although they hand your belongings over to a deliverer and charge you for it.Companies like them should go out of business, because they are thieves.
I purchased a stackable washer and dryer from Best Appliance on May 16. The appliances came in the same week and everything worked fine. About 2 weeks later the washer stopped working and it was still covered under the 30 days warranty. Best Appliance quickly replaced the washer at no charge a few days later. The washer was even an upgrade from what I originally purchased.
Noble and trustworthy store with honest peopleyesterday i bought a stove, but unfortunately my home electric out let wasnt compatible.Today i went and gave them back the stove and they gave my money back.i really appreciated.
Impressive prices and great costumer service. I purchase a very nice refrigerator unfortunately the unit was not cooling as should. I contacted the guys at the store shortly. In no time they had several options of replacements to choose from to make sure my home was without interruption in service. I a few hours the delivery man which was very polite and extremely knowledgable. This other refrigerator is as cool as the north pole and super affordable. Lessons learn not because is a used appliance had to be expensive and risky transaction. This business proved me that in reality still reputable people willing to go the extra mile to gain a reputation and make sure that the costumer is satisfied. I seldom write a review but is well deserved and truly extend my appreciation to them because not just saved a tod of money but have a happy wife and a very cool refrigerator at a fraction of the cost.Thanks guys and wish you a good business in the future.
They are awesome, very friendly and they will work with you on price - great merchandise
I purchased a fridge for $425 with a 30 day warranty on 22Mar15. They were always helpful and responsive. However, they were unwilling to do anything when the fridge stopped cooling within six months on the purchase. Of course, they werent obligated to since there was only a 30 day warranty, but I would have hoped for a significant discount on a replacement or repair since I had the fridge such a short period of time. I ended up buying a brand new fridge from Home Depot on 21Aug15 for $775 with a much better warranty, which I should have done in the first place. Used appliances may be better for a washer and dryer as opposed to fridges where the Freon may be leaking when you purchase it and you wont know till after 30 days.
My wife and I bought a whirlpool washer and dryer set on July 4th. The set comes with a year warranty from the manufacturer with the option to extend the warranty. Shiraz said it will be delivered between 12-4 on July 5th (the day after we bought the set). Rodney called 15 minutes prior to delivery and was at our house at 3pm on the 5th. They installed the new set, removed the old set and we couldnt be happier with product, sale or delivery from this company. Theyre easy to work with and a business that keeps their word. Well definitely be back to buy more appliances for our home. Keep up the good business, so consumers like us, will continue to buy with confidence. Job well done guys, thank you from the Booth family.