Overall good service If first person asked does not know an answer someone else will. Really nice and capable service department Really nice to have a place that specializes in the make and model cars it sells. Happy colleagues (prefer this term to employee feel like more than this here), reliable as necessary clear cut service without any gimmicks really Really enhances leasing and owning a car you want to stay in touch with the dealership about things. This dealership gets a lot if business and wish for good fair prices to remain because keeps customers returning. Thank you Big Mike and Chevy for leasing me my first car in New Mexico - it is working out superbly!

Taking my car to this place was the worst experience I have ever had getting work done on my car. Do not work with Victor as your service writer, he is a scam artist. I took my car in to get some work done and they had to keep my car for 3 weeks before they could work on it. $850 dollars later they returned my car with none of the problems fixed. Now they want to keep my car for another 3-4 weeks before they can get to my car to look it over again... Why will they not allow me to set up an appointment??? They said my car has to be on the lot waiting in line for all those weeks. Victor is confident they did nothing wrong, and claims that it will likely cost $100s more because there are steps to fixing a car. One of the things they fixed was an evaporative emissions leak which is still leaking.... Why would they not do a smoke test after the repair to verify that they did the work right and that there are no other leaks. The other problem they fixed is now also back with even more codes than before. These guys are a joke, take your car somewhere else.

This place is terrible. I went in to get my 2020 Equinox serviced. Prior to getting work done, my car was working fine. I received a tire balance and rotation as well as an oil change. Fast forward a week after, my traction control light comes on and my tires are shaking when driving. I call them to see if theres anything that can be done and the response was, well wheel bearings go out all the time...none of this is our fault! I didnt place blame but was simply expressing that I hadnt had any issues prior to them looking at it! He hung up and that was it! Not caring about my issue or anything. Im no longer in the area so there isnt much I can do! Please avoid this place at all costs!

Bad first experience. The first employee I spoke with, behind a desk, was not friendly or welcoming at all. Since it was my first time there I didnt know where I needed to go. My appointment was scheduled for 8:30 and I arrived at 8am for an oil change and I was advised that it was going to be a 90 minute wait. I passed on the free oil change and went elsewhere.

John in service is a great guy to help you get your service done.

Recall service, had my truck from july 7 2021 / july 24 2021 with no service performed . So removed it and took it Larry H Miller Casa Chevrolet on july 24 2021 they did the recall service on brake pump finished on july 27 2021 @ 10:30 am .

Excellent customer service. Very friendly and knowledgeable. Will definitely be bringing our vehicle here for service. Even the State bird hangs out here 😊 Disappointed, we had to come to 2 hours away from our local dealership, Amigo in Gallup, NM. because of bad customer service.

I have called the Service Department and left 3 voice mail messages in regards to a Safety Recall on my vehicle and have yet to get a call back!Im ready to call GM and register a compliant about the piss poor service Im NOT Receiving.If there was a Negative Star Rating. They would get a -5 Stars!

Mel Benally was really respectful, of my time and husband interest, his manger Fred helped Mel through the process. He told us we he was new we bought a 2021 2500 my husband loves it!!! Thank you again Mel.

Great service and comfortable waiting room with wonderful guest amenity bar everyone was following public health order guidance and they kept it all super clean!! Also not to mention the price for parts was great. Only thing is the parts guy Jeff gets fussy with people for no reason. Otherwise fabulous service.

They are the best in town both professionally and on an entertainment level I am very grateful for their service will definitely use them again for my vehicle needs

Thank you Josh Marsh at Reliable Chevrolet. You always provide the best customer service in a great environment. I got the cutest 2019 Colorado that a perfect addition for my family. Thank you again.

Excellent Service Manager, named Victor.

They said couldnt make replacement keys on vehicles b4 1990.

Thank you Jeremy Montoya from Reliable Chevrolet for the new 2020 Malibu. Great customer service.

If your looking for a vehicle go to Reliable Chevrolet and go see Santos Trujillo. Great guy and really helped us out a lot. I couldn’t be happier with my Chevrolet Silverado. I will be back for my next one.

I made an appointment for a recall. After waiting for an hour they came to the waiting area and said the parts are on order and I could come back another day.Not the first time Ive had bad service here.

Went in with a code P305F having to to with dual battery, which is a service bulletin that was not checked, the check engine light was on. All they did was replace the main battery, which cost me $988! After a couple of weeks check engine light came back on with same code. I will not be taking it back there because I cant afford them! And my car was there for a week! The service bulletin tells you what to check for but I guess they didnt look into it. Now I have to look for a mechanic that I can trust. I have a 2014 Malibu.

I definitely found them reliable. Each time I called, staff was courteous and professional. The vehicle pick up was easy and fast. My car drives like a brand new car.

People were very helpful

Incredible service. Brought the truck in to diagnose. They diagnosed, fixed it, and didnt even charge me. Hands down better than Galles or Larry H Miller. Best Chevy service department in the state.

Had the best experience buying my 2018 Colorado here at Reliable Chevrolet. Thank you Josh Marsh for your help.

I purchased a new Trail Boss from Isaih at reliable Chevrolet. Excellent service very knowledgeable and was able to answer all questions! He mention I was his first deal here it pleases me to me apart of it! Make sure to make for Isaih if your look for a vehicle.

Scam artists 100%... Dont expect any customer service after the sale!

I came in this morning to get my car serviced and I just wanna commend Victor in the Service department for being such an AMAZING service writer!! The pass 4 times I’ve come hereVictor has always provided above and beyond customer servicePlease give him a raise!

I bought a new truck from. them its a 2021 chev Silverado Custom drove it 120 miles and had to put it in the shop but they fixed it like they said they would im not from here so I signed a paper for them to pay all of the tax title tag for the state o Florida where Im from to have all of that sent there so I could tag and register it in Florida so everything was already paid for Im still here in New Mexico working my wife received a letter. Saying I owe 500 and something more dollars and I didnt sign the power of attorney papers at the dealership that it wasnt completed so I called Noah at Reliable Chevrolet And sent him a picture of it and he told me he had a guy their that would take care of it for me and he would call me back and let me know what was done when I signed all the paper work they told me not to worry everything was taken care of and its not I have a drive out tag on it but its been going on for about 2 months now it was last week when I sent him all that information no one has called me back about this matter not will he answer his cell phone now there closed until December first because of this covid stuff whos to say whats going to happen December first I cant tag my truck because of this matter I didnt want to do this but I feel I wasnt given no choice in the matter so if someone thats higher up the ladder there could help me I would be thank ful to them if I dont get this matter took care of ill never be able to tag the truck and stuck with 5 years of payments on something I cant drive

The service attendants were very nice and quickly fixed my low tire pressure.

Service department is great! Always guaranteed quality service. I get my oil changes and go walk around the mall nearby while I wait.

Working with Fred Peralta was one of the better decisions made when we decided it was time for a new ride. He went to work for us! He did everything he could to get us the vehicle we wanted with the price that was suitable for us! I will be more than happy to send people his way!We are definitely enjoying our 2020 Chevy Silverado!!!

They are scammers. Went in to have problem diagnosed. Was given I needed a entire new mirror but they never checked my motor in the mirror. But charged me as if they did.

Thank you Josh Marsh at Reliable Chevrolet. Got myself a 2016 HR-V. I couldnt be happier.

I had the most memorable auto repair experience from reliable Chevrolet. Traveling thru Albuquerque with 2009 Yukon Denali and towing a travel trailer we were informed of a passenger side head lamp outage. We were in Albuquerque three nights. The RV park rep suggested Reliable Chevrolet when I asked about possible service. Early on in my 77 years I have had some horrible experiences with car dealer service departments. In that light I was expecting to pay big bucks to replace a head lamp bulb.I knew it was a messy job because I had replaced the driver side my self. The manual instructs the mechanic to remove the bumper to get at necessary fasteners. To my surprise they handle this repair with extraordinary service. The mechanic, who I never saw, was able to replace the bulb with some tricks of the trade no doubt. To my delight, this service along with an air filter was done for less than $100. I’m not able to rate this service high enough because they only allow five stars. What a great service department.

Great Service. Found that pesky issue on my alignment. Nice now.

John Crawford was very helpful and accommodating. Thanks John.

Went into reliable Chevrolet looking for a truck Ethan was kind and got us a great deal on a 21 colorado

We have had out vehicle there a couple of times now and both times Ive had to chase them down for any information on the vehicle. We went 2 full weeks without hearing a word from them. When I finally called, our service manager Kevin did not know anything either. He then said he would find out and call me back but he never did. We use this location because our vehicles require a service that other places cant do. If it were not for that, we would not be using them again.

Attention: ALL CORVETTE OWNERS---I took in my C-6 corvette for an oil change at Reliable Chevrolet off of Coors in Albuquerque. They had quoted me $99.99 plus tax over the phone. When i paid for the service, my service adviser Victor charged me $81.00 and some change. When i got home I notice they did not put the Mobil 1 oil in as the vehicle calls for. Instead they used Dexos oil. I called Victor to see why Mobil 1 Oil was not used. Victor told me. This is the oil we use and its a GM product. I specifically requested that my car use Mobil 1 and mentioned thats what the book calls for. Victor told me that they made a mistake on paper work and put Dexos instead of Mobil 1. He then asked that I look at the numbers next to the Dexos oil, and that the numbers would match the Mobil 1 oil. I thoroughly looked through the paperwork/ service report and again told him that the numbers do not match and in all reality that was not the point. I simply requested Mobil 1. Victor proceeded to tell me to bring the vehicle back and theyd redo the oil change. When I took it back I asked him to show me the Mobil1 oil filter. Victor told me I didnt need the Mobil 1 Oil Filter and they were out of stock. He notified me of a wait, but failed to mention the approximate wait time that the dealership would have Mobile 1 filters. Victor was not very informative nor upfront and definitely NOT honest. Clearly he didnt show much care with (me) the customer. This was or could have been a simple transaction. Its very disappointing.

Was in for an oil change and safety inspection. Service seems good but took about 3 hrs when told hour and a half. Thank you

Wouldnt even waste my time with these folks.

Professional personnel updated us on benefits of purchasing a new malibu.

Dont live your contact information to this car dealership!!! They will pester you for weeks to buy their car after you told them you had already purchased a vehicle. Not to mention the girl at the front entrance who greets people and answers the phone is a rude witch!!!!

I took in my Silverado for some warranty work, and went over to the dealership side to see if I could get a trade-in deal. They went over to the service side to appraise the value. Unbeknownst to me, the appraiser took off with the keys and went home. They did not tell me this, and when it was a half hour before closing time, I went in to check on the time frame. They told me they hadnt been able to work on it all day and I would have to come back tomorrow. I had been waiting in the customer service waiting area all day, and they did not inform me of their error until I asked what the hold up was.They did give me $50 in gas when they finished the work the next day. This is why they did not get a one star rating.Additionally, I went in the next month for an unscheduled oil change, and they told me the waiting time would be about two hours. It was closer to three hours before I got my vehicle back.

Very helpful people

Good service here

We bought a Chrysler minivan from Reliable in June. Within a few days of taking it home I noticed the air wasnt running very cold. I took it in to be checked. There was a Freon leak. I guess their million point inspection missed this? The shop manager tried to tell me that the air conditioning wasnt covered under the lemon law. He said only the drive train is covered, which is a lie. After a few days of noodling with the van, they decide they need to replace the compressor, but try to reuse old corroded ac lines. Eventually after a week of playing with the van, they figure out all the lines need to replaced. I hadnt had the van but a few days and then had to leave it for a two week repair.About two weeks ago my check engine light came on and then the van failed to start. I had it towed to them and then began another week of our van stuck without being repaired. First they couldnt run a code check because they didnt have the equipment for a Chrysler! We bought the van from them along with a warranty they said had to be serviced by them, yet they dont have the proper equipment to service the van? Then they wanted to charge us to replace a battery in order to check if something else was wrong. Finally they decide it is the purge valve with no further explanation on how they came to that conclusion. We ended up paying 500 bucks to replace a valve and get a new battery. The very next day, the check engine light is back on.The good news is that I called the warranty provider and they said they would be willing to work with whatever shop was willing to work with them, so when they told us we had to have the van serviced there, it was a lie. The bad news is that we are out 500 bucks and now need to find an actually reliable mechanic.UPDATE FROM NEW MECHANIC////We took it to a new mechanic. They reported that the evap lines were all unplugged and capped off and we had a gas leak. They said it looked like the mechanic was in the middle of testing something and never returned to hook the system back up. So Reliable Chevrolet, not only didnt fix the problem, they left our van in a dangerous state that could have led to a fire. They let us leave their shop with parts unassembled and a GAS LEAK!!!!!!! When we called to report this, Tony, the manager, said it couldnt have been them because they didnt look at the fuel tank. We had multiple phone calls with them stating they were looking at the evap lines. Liars and potential murderers

Don’t go there.

Was a great help