Bob was extremely helpful and great to work with! He helped us chose which Electric Piano was right for us based on need and budget. He even got it delivered to us 2 days after purchase! THANKS BOB!! :)

Knowledgeable, friendly staff cheerfully helping shoppers to get musical instruments into their lives.

I love this place! I bought an electric guitar here and started taking lessons. They have such a great selection of instruments and they offer lessons on a wide range of instruments. They have a great selection of music books, too. And they are conveniently located at Colonie Center Mall, on the second floor near Macys. Lessons, then shopping! 😊

Great experience! Ordered online and my guitar was waiting for me within the hour. I could have opted for curbside pick-up, but decided to pick up my new guitar in the store, properly marked of course. The staff is helpful and knowledgeable. I called right after I placed my online order, then called the store, and an employee called me back momentarily to tell me that my guitar and all of my accessories were ready for pick up! And a great deal too! With an additional 10% off for Black Friday. This store is great for the experienced musician or the beginner. Highly recommended!

I traded in some instruments here and initially had an experience I was uncomfortable with after the fact. The woman who worked with me on trade in day reached out and made an effort to right the situation. I really appreciated that touch of customer service and going above and beyond to make sure I was happy when she certainly didn’t need to.

Such nice people! Everything you might need, super-helpful staff, reasonable prices. What more could you ask for? And did I mention how *nice* they are?

I absolutely love this store! The perfect mix of quality merchandise, excellent prices, and even better customer service!

My experiences at Hilton Music Center have always been awesome! The Staff are Friendly, Helpful, and go out of their way to help customers, like myself out.

They helped me and answered all of my questions, and they are very friendly

Recently brought a hand crafted guitar to Hilton music to have wired, stringed, adjusted. Basically tuned. A gentleman by the name of Mike worked on it. Got it back a few days later. What a great job he did on it. Went above and beyond my expectations. I highly recommend this establishment. Thank you Hilton and thank you Mike.

I needed a great guitar as I had to sell my last one a few years ago, and my soul was crying out for one. Lorain was so great and patient. first time i bought one over the phone, untested. Lorain was knowledgeable. Transaction was completed easily after a bump in the road with bank card, and now I have a beautiful Washburn (great tone!) And my first electric acoustic sitting in my living room. I highly recommend Hilton for great service and dedication! Thanks Lorain. Music helps save a soul, and I fully believe youre in the healing business.🎵

Love this store! I bought my first acoustic guitar here, and the staff is always helpful and patient. Decided to take up lessons (with Sam Piazza) and am steadily making progress. Not bad for a 60 yr, playing for the first time! Picked up an amp here a little later, same great service.After my lessons they always let me check out all the guitars on display, and will occasionally come over to ask if I want play, or get hooked into an amp, or just talk shop. Always very friendly, and zero pressure, and enjoyable to talk to. With lessons over Skype now, I miss that... plus my last time there I saw this cool looking grey acoustic... :)Im so sad that Sam took ill and can no longer teach, but I will be going back for more lessons shortly.I highly, HIGHLY, recommend this place.

I like Hilton Music, the staff is friendly and they always greet me when I come to in the store. When shopping for a new guitar or picks and strings. Theyre my first stop. Doug gives great guitar lessons and Andrew is a great sales representative

After a disappointing visit to the store, I was blown away by the owners humility and kindness as he sought to reconcile my experience. Bob took the time to call me and then went above and beyond my expectations as he drove an hour and a half to bring the board I had been interested in purchasing to me. He accepted my current board as a partial trade in and took about an hour to work with me learning my new Roland. Bob is a terrific guy and a pleasure to work with. Im thankful for his humble service to this store.

Honestly one of my favorite music stores. the staff is always very friendly to me and my mom and my favorite guitar came from hilton! it’s an amazing store and I highly recommend going here!!

Went to Gutair center for a trade in, they treated me with disrespect and talked to me like I knew nothing. Went to Hilton and was treated with good vibes and great staff! Will definitely be back.

My fiancée and I came to buy a digital piano. The salesman, Mark, was very personable and helpful. He had to go to the merchandise storage in the mall twice (our fault) and helped us get the large item into our car afterward and didn’t seem even the slightest annoyed by it at all.We’re very appreciative, and will for sure return!

Went to look for a guitar for my Grandsons birthday. Nice clean store. Product well displayed. Friendly & knowledgeable staff. Answered all my questions. Never felt pressured. Wound up with a great birthday gift. I will definitely go back when in need of anything musical.

Mike did a great job with servicing my takamine acoustic. Great communication too.

Absolutely excellent experience purchasing my Privia PX-160 here. There was a Black Friday bundle deal on a website and Hilton Music both price matched and added in the higher quality pedals rather than what it came with. Lorraine was exceptionally helpful in picking out this purchase and I am satisfied with it six months later. They also are great about answering questions I have to this day about the piano. Great customer service with quality products!

Nothing but great experiences with these guys! I go to them often with a wide array of needs. I am always treated well. I always leave with what I came for. And I always pay fair prices. I have some friends who take lessons there as well and are very satisfied. Great local, family music store!

Friendly, helpful and professional staff. Knew their stuff and bent over backwards to accommodate my every concern. I drove up 3 hours from NYC to complete an excellent deal and would do it again. Worth the trip from anywhere. Thanks Lorain!

Ordered a guitar during this crazy period, got a call telling me it was ready the very next day. Incredibly nice customer service, and great quality guitar

This is a shout out for Joel at Hilton Music Center. I just got back one of two basses I was having upgraded by him and he did a phenomenal job on it. When I went to pick it up, he was right there working with me to zero in exactly what I wanted from it. Definitely money well spent. I told him that this bass was the appetizer and that I look forward to the main course when he completes upgrading my Fender American Std. P bass with the Lindy Fralin pickups I wanted installed.

Hilton Music Center has been instrumental in supporting the Colonie Library Battle of the Bands! We appreciate their support and their community involvement! Love the staff! Thank you!

Not much of a selection, mostly Dean guitars. prices are way over what they should be. a 7 string dean vendetta on amazon or at guitar center is 179.99, and at hilton music, its about 150-200 more. the ons employee was very pushy and kept standing over my shoulder while i was looking at guitars. i DO NOT recommend anyone going to this store, you are better of going to a guitar center or amazon.

The best ever

Just had the worn floyd rose vibrato, (on my old beat up 80s Kramer guitar), reset, intonation and tweeked out done by Hiltons guitar tech, Joel,. Well.......? I have to admit that I was surprised by what a nice set up he did! The floyd rose whammy bar is now sweet, sensitive and more balanced feeling. I usually set it up myself, but I was just way to busy and didnt have the large amount of time or patience required to do it this very meticulous job. Great action on the fret board too. So two thumbs up Joel and thanks for also finding those old parts needed for this restoration ...

They broke the zipper of my case