The salesgirl, Shayna, was just terrible. Rude, uninformed, and sloppy.

No one acknowledged us but I liked the selection.

Your sales personnel were extremely helpful and completed my service order in no time. While my mother and I were there they cleaned her diamond rings, unfortunately one of her rings were left the cleaning solution but, the next day Kay Jewelers called and reported they found the ring and were holding it for us. We thought the ring had been lost somewhere in the mall but, Kay Jewelers came thru...Give your personnel a big hand. HONESTnot often seen today.

Mr. Teemer was very courteous and knowledgeable about the return process. He helped me order my replacement piece online to have it shipped to the store. He also showed me some great pieces to start my rose gold collection. I will be returning. Only gave 3 stars due to his manager/supervisor yelling his name while he was assisting me, which I considered as very rude. Visit Mr. Teemer if you would like personalized attention with a sales person who takes the time to engage with you.

My fiancée and I went in to Kay Jewelers in Albany, Ga to look for an engagement ring. We were wavering between a few choices and then had some other issues, and throughout the entire process, Amy was the most patient and empathetic salesperson I’ve ever had the pleasure of working with. She was quick to offer suggestions that made sense to us because she always listened to what we said. She was able to get us a great deal on just what I wanted. I ended up leaving with the ring of my dreams, and I doubt I would have been able to do that if not for Amy. She was fantastic and I highly recommend her to anyone looking for a wonderful shopping experience.

Brandon is amazing! If you are looking for any piece of jewelry I highly recommend him! He is very detailed and not pushy like some sales associates. Even though we couldnt find a watch I will be going just to the Albany store to see him when I add more charms :) We were greeted as soon as we walked in the store as well.

Kirk at Kay Jewelers is the best. Whatever I need he makes sure he provides or takes care of. I’ve never had a representative like Kirk that goes the extra mile for his customers. Thank you Kirk for being so outstanding to me, I really appreciate all your help.

I love shopping there I cant help but look when Im at the mall.Thank you sincerelyDL

My boyfriend and I went here during Thanksgiving 2016 and we were treated so bad. We walked in and were not greeted and we were ignored until my boyfriend got someone’s attention (after many attempts.) When the employee went to see if they had my size, he went to the back for ten/twenty minutes and when he finally came out he completely ignored us and went to help someone else! We left and went to Reeds where we were treated so much better.

Friendly and helpful staff with sales and prices!

Awesome staff, quick response, very professional, would send everyone there. Been doing business there for over 3 yeas now. Love!!!

Such amazing people to shop with. Great staff!!!

We were on our way to Bainbridge, GA when we realized we were missing a bag that had some graduation gifts in it. Kirk was more than awesome in helping us select some some pieces and getting the items gift wrapped!!!!

I have been a customer for a little over 3yrs, and each time I make a purchase iam very well pleased. Thanks Kay Jewelers!!!!

The most irresponsible, unprofessional place Ive ever done business... First they sold the ring that I had on layaway and when I went to get it I was informed that it was sold and that the style of ring I had they no longer made... So I had to have one made to match what I had...up to that point I have had 4months invested... Then they sent off to have my ring made only to tell me two weeks later that they have to have my engagement ring that is already paid for so they can do an exact match... So I sent it off and its now been over a month and I still havent seen either of my rings...not to mention I ordered a male wedding band and they didnt have my size so I paid for it up front and it was supposed to have it in two weeks..but it too has been over a month... Everytime I call about my rings I get the run around and excuses why its taking longer... I have over $6000 in merchandise in Kays possession that I have yet to see any of it...just excuses and lies... Not to mention they have given my personal information out to other customers who are strangers to me...i highly recommend NOT DOING BUSINESS WITH THIS BRANCH!!!!....A BIG RIP-OFF AND WASTE OF TIME!!!!!....

First of all this store does not deserve the four star rating I am giving it. However, the highly professional sales person by the name of Brandon deserves an immaculate 5+ star rating, a promotion, and the opportunity to train the other sales people and management in this store. As a previous customer and highly Trusted Sales Professional myself, it is utterly ludicrous for a customer to have to beg for service and/or a sales person to sell you their product. After waiting around for assistance while the manager and other sales staff are eating, drinking soda, and cutting up behind the counter as Im the only customer in the store and without recieving any assistance, I decided to take my business elsewhere. My incredibly talented sales person Brandon was not working this night. Before I left the store I asked who I thought to be a novice sales person (later finding out this man by the name of Ricky is the General Manger) who is working at this store and if I could get assistance. Ricky (GM) responded rudely without eye contact hang on a minute and turns his back to me. Next I made aware to Ricky that I have been in and out of this store 3 times tonight looking for assistance and have yet to be greeted with the more simple form of a greeting. He proceeds to murmur the response oh, I didnt know if you were looking around or what. At this point I a fed up and ready to leave and politely allow Ricky to know that I will continue to look around at other store to see if I can get any customer service and he chuckles and says good luck with that. All of this is being done in front of his two sales people working that evening. This situation is particularly disturbing for the sole reason that a General Managers position is to effectively and efficently manage and train staff to better serve the consumer and he is doing the exact opposite. Now back to Brandon, the one and only reason I stumbled back into this particular location to make the purchase I eventually made from Brandon is because of a phone call to the manager of a different location who was willing to help me rectify this issue. I was under the impresssion that the Manager from the other location was located at the Albany location where I intended to purchase. Upon arriving, I realized I had mistakenly called the wrong location and that Ricky was actually in charge here. If it had not been for Brandon and his proper and smile lit greeting as soon as I walked in I would have turned away immediately. Brandon went out of his way to drop what he was doing, solve my problem, get the exact item I wanted at a better price than was advertised in their sale paper, and did it all with the most professional and friendly attitude out there. All of this Brandon did on a day he was not supposed to be working. Thank you Brandon for your OUTSTANDING Customer service and commitment to serving your clients. Everyone I know will be referred to no one other than Brandon. He is an absolute hero for me and my girlfriends Christmas!!

The young man Dee was very nice, & showed me undived customer service. Thank you Dee

I have to personally that Ms. Renita Ex 3681 at Kay Jewelerys corporate customer service, it took me four months but i finally found someone that could actually help me, that woman is nothing but a blessing ....I might have thanked her a good 10 times already but i had to post it as well . Kay need to give her a bonus #PromiseU, i love that woman and never meet her lol

I have always recieved great service...

Great staff. Management and Kayla are the best

This store staff always provides amazing service.

Terrible customer service. Terrible, rude, disrespectful manager. We have spent over 20K in that store but we will never do business with them again. Dont waste your time going there, it will take forever to get your items back, if you even get them back!!

Excellent service!!

Very friendly staff.

Service was Excellent!!!!