The customer service was great to deal with and they took care of my car right away. The techs were helpful and courteous. I feel like every part of the process was a good experience. The counter guy went over a couple issues they noticed while doing the alignment all with out being pressuring which is a big plus for me. I would recommend this shop to anyone.

I had a fantastic experience at this location today. Brandon was professional and courteous, and was knowledgeable about my cars needs. I was not offered any services I didnt need, and he made sure I was able to see the issues prior to solution. I really appreciated how they didnt assume I didnt know anything about the car as has happened to me before!

Brandon is one of the rudest managers I ever came across literally poor communication and doesn’t know how to deal with women customers at all .The first time I came in their with my husband he was so respectful. Over a miscommunication that could of been resolved.Don’t waste your money here at all go to Mavis where their going to respect you after you spend ur money with them

They were excellent and Jim was very thorough in making my custom dual exaust. The cost was very reasonable for the amount of time spent on my vehicle too.

We were upstate with a family member in the hospital, and, the dreaded engine light came on…..accompanied by our car hesitating like a shy third grader on the first day of school.Brandon, the manager, assessed our situation and got us in immediately. Our simple engine light was not so simple, but Isiah was determined to get it right, and, we able to drive back to Long Island confidently – and, no issues since.I cannot recommend this Midas enough – next trip upstate will include stopping by just so we can thank Brandon and Isaiah in person, again.

Great customer service. Very fast and efficient service. They actually helped me understand what was wrong with my car and gave me the best deal, unlike monroe who always charges extra and takes so long with your car.

It’s so hard finding a good honest mechanic that doesn’t try to buckle and dime you. This shop is quick, respectful, honest and all around amazing. Thank you Brandon! My car stops really good now 😂 I appreciate everything!

The manager and crew put in time and effort that my family appreciates.

Showed up to get some work done for my car, the manager Brandon that was there got me right in and out. I recommend this shop to anyone looking for any type of work for their car. fast, clean, friendly, and great service thanks guys.

Came in for security inspection for my Porsche Taycan. They are very professional and punctual. Id highly recommend these guys.

Utilized Midas for years for any of my cars. Used this store once and I will honestly never stop at another midas location ever again. Poor poor management from the “ store manager “ and my tires didn’t even get rotated properly. Will 100% spend the extra money elsewhere for the better customer service.

Customer service was nice. Called on Friday and was told plenty of tires in my size at their warehouse price was good ~$500. Went today and they called me and said only one type in stock and it was $850. No thanks

If you care about your car and your wallet you will definitely not want to bring your car here. I came here with my car twice in a period of less than one month. My car was overheating and the first time they said it was due to the thermostat, thermostat gasket and needed a cooling system fluid exchange. Less than one month later that same light came back on my dash. So, very unfortunately this happened when I was only about .1 miles from them and I didnt really know of other options. They said this time it was the radiator fan so they replaced the whole thing. So now having spent close to $1200 at this place you might think this nightmare was over. But no, only two weeks later and its evident that I cant use my AC without the car overheating. I feel I was taken advantage of and now I have good trustworthy mechanics elsewhere so I will definitely not go back there. Ok I just had to go back in and edit my review just to express further and hopefully help prevent anyone from having to dealwith them. They are truly the worst and don’t know what they’re doing. I got charged over $800 for a radiator fan that my new awesome mechanics can’t explain the rationale of them replacing. The actual problem with my car was not nearly as severe and they were able to fix it quickly and professionally. Do. Not go here. Find another mechanic. This Midas is the most unprofessional and lazy group I’ve ever seen that can’t even do their job right. Just don’t go here if you don’t want to get scammed.

Its a nice place and I love their respond on my vehicle

Good shop. Provided needed repairs at a fair rate. Pat is a good mechanic.

Awesome customer service. The manager Brandon Munhall and his team go above and beyond for their customers to give the best service. Will recommend this shop to all my family and friends.

Pricey but quick and efficient

Every time I have gone there to have done a good job on my vehicle reasonable prices I have no problem there

Fast, excellent service. Will be coming back here.

Brandon is always professional, kind and timely with the service his crew and him provide. I would recommend them to anyone that needs any type of service done to their vehicles!!

Have been going here since moving to the area last year and have been happy with the service on my car. Since I drive quite a bit for work Ive been servicing my car every 2.5-3 months.Theyre pretty transparent on what needs to be done, usually just following the service schedule of your vehicle (barring finding something needing attention on inspection), and prices are fair. No issues yet with upselling on unneeded services thats a usual concern when going to new mechanic shops. Only a tiny hiccup once when they forgot to put my wheel lock key back in the car but called me within 15 minutes so no issue there.

Brendan fit me in the same week I called. Work went well and I was completely satisfied.

After moving to upstate NY from the beaches in DE, I knew I wanted new tires to handle the winters up here. Brandon was informative and helpful through the process. They were quick, honest and efficient. They even found that my brake pads were completely dead, and then proceeded to show me after I was a bit skeptical. They definitely do their job right here. I would recommend.

Brandon was extremely helpful and kept me informed through the process. Very quick and even took the truck in a day earlier than previously discussed. High quality work, upfront and fair pricing. No surprises! Drove away a happy customer and will definitely go back with auto repair needs. Thank you!

Always Accommodating friendly and honest. No scams here like most places

I’ve been going to this Midas location for years. I got a flat tire and called to see if they’d be able to put a new tire on. The person I spoke with said yes, come on up, so I did. When I arrived, less than 10 minutes later, I was told they couldn’t do it. I’m annoyed with the misinformation and waste of time.

Unprofessional stuff. Had appointment and still couldn’t get my car fix. Stay away from it if your time is important

Brandon and the crew at Midas are very kind knowledgeable and informative. Brandon is also one of the most honest and real people I’ve dealt with car repairs. I definitely recommend.

Always great service! Highly recommended

Brandon is the bomb!!! Great customer service and he makes sure you understand what you are purchasing. He also hooked me up with easy pay which helped my credit and saved me from coming out of pocket the day of service.

Do not use Midas at 967 Central Ave. The absolute worst bunch I’ve had the misfortune to deal with. They are rude, cut corners with their work and get nasty when they are called out on it. Their boss was even involved and they were still horrible. I have VIP and they never bothered to ask nor offered a ride share because they didn’t like being called out. Will never go here again, I’m surprised it hasn’t been closed down. If zero stars was an option, that is what they would get.

Amazing service!! diagnosed a problem with my car that I’ve been trying to solve for over a month. can’t remember their names, but the guys that helped me were so nice. they really care about their job and made sure my car was safe to drive!

The worst experience everI have a 2018 Jeep renegade 1.4 turboWanted a oil change I know the basic synthetic oil change is 60$ and I usually go to the Midas up the road and get it with a discount for 50$. They at this store drain all my oil and then come in demanding it needs a euro oil change that is 109$ and the discounts do not apply. After fighting with the manager he finally calls the other Midas and said he can give me 40 off the 109 I only said ok because I wanted out of there.

These guys were great so I recommend these guys were great and I would recommend them to anybody

UGH!!!! These clowns didnt even add the right amount of oil to my car!! I had to add a whole quart to my engine when i got home... UNBELIEVABLE!!!!!!

This location was amazing. Brandon was the one who helped me, they did the oil change and even noticed the inspection was coming up and offered to do that as well while I was there which I greatly appreciated bc I had to take the time off work to go. He even went the extra mile to take my old registration off the windshield and put the new one on neatly for me. I was in and out in record time. I’m glad I went to them and I feel comfortable with their professionalism and service to go back in future!

Went in for an oil change and inspection two weeks ago and unfortunately my rear windshield wiper arm broke because it was rusted. Brandon was very helpful in when it came to the replacement and gave me frequent updates on the status of the new arm as it had to be shipped. I would definitely recommend.

I went for inspection...with pre scheduled appointment the guy told me its 21 dollars pass or fail after waiting for a little while the guy calls me and he is like cant do the inspection due to my tinted windows. Im greatful he gave me the option to leave before failing me for the Tint which he could of done. much respect

Quick and easy. I was in and out quick and I couldnt be any happier. Definitely recommend this shop for anyone looking for a trustworthy and competent staff. Thanks!

Rob was great!Highly recommend

Brandon answers the phone, bad attitude.....I’m asking questions over the phone, don’t have time make me come in like they going to take care of the problem. I show up, tells me he has cars up being worked on (why make me come in then?) then tells me come in 4:30pm makes a appointment for me I said ok to then tell me I need to wait for the walkins to get taken care of first before getting to mines witch I made a appointment for! I would not recommend this ( Midas!!! )

Absolutely amazing theyre the best in the world and the manager I think his name is Brandino mcmoney maker is like a god 🙏🏽🙏🏽

Just received a call from my gf whom attended her inspection appointment and was told they are backed up and that she would fail anyway because of tints without even taking a tint meter to it, then proceeded to claim her current inspection was obtained illegally. Very unprofessional and disrespectful. They are lucky I wasnt there.

Disappointed w/ Midas . Came in to get a broken tailpipe repaired or replaced and left paying $800 for a Fuel Pump. Service and Staff was terrible . Dont have anything good to say about Midas and will express to anyone who listens to take your vehicle somewhere for service. No Stars . Michael A Grady

I love love love this location. Brandon is the best!! I get the best deals, fastest jobs done & friendliest service. I always come here for anything I need from maintenance to tires to any problem. Best Midas location PERIOD.

I had a flat tire and they patched it up quickly and with great customer service

They dont care about saving the customer any money, they would rather take out a whole system than pinpoint the exact problem and say I wont give you a warranty unless you let us change the whole system. So I took my car went to another mechanic who did it for less than half the outrageous price they told me. Dont trust their word, you can find better places.

Employees more worried about the Game on TV then their customers. Will rush you and not provide or offer services paid for.

Quality service. Reasonable cost. Would highly recommend.

Staff not good behaviour

They helped me plan out what would sound better for my Charger, they made it sound completely different and it came out tens time better than I imagined it would.

Dont let them do a courtesy check on your vehicle! They literally take your car apart and convince you theres a lot that needs done (NEVER believe them without second opinions) when all you came there for was a small repair. Dont be afraid to haggle them down on their prices. Also the staff does not wear masks, they will be reported to NY state!

Quick and professional. Brandon is very helpful and really cares about the work they do. Thank you!

Great place except for 1 tech an older D-HEAD but the younger manager is a great dude!

Fast, friendly service. Brandon was great to deal with. Cheap labor rate. Tires were pricey but you get what you pay for.

Honest and fair employees who attempt to do right by their customers! I was having trouble with my exhaust system and needed assistance to fix it. I appreciate that I was able to take a look at the exhaust while the vehicle was up in the air to see what needed to be fixed (because not every place lets you do this!) and they gave me their best advice and a few different opinions for how to best go about fixing the issues.

New crew, but efficient and good communication skills.

What a miserable experience.I brought my 2016 Nissan Rogue SV in for a state inspection and oil change. The person I met at the counter glanced out at my car and said he may need to check what oil it takes, and gestured to a sign that listed the cost for the (more expensive) synthetic oil change service.Maybe the fact that they immediately drained the oil after bringing the car into the bay should have been a red flag. After a few minutes another gentleman (who I learned was the manager, Brandon) brought me in to review things. The inspection was fine. When he showed me the prospective price for the oil change I asked whether the price was for synthetic, which he confirmed.I said my understanding was that even though synthetic was recommended, it could also take conventional (which would have cost less). But he was emphatic that the car could only take synthetic, pointing to a label under the hood that specified 0W-20. He said he goes by “what is on the car.”Knowing what was in the manual, I asked why that would be different than what the manual specified. He said I could “call the dealership” if I wanted to; I asked whether they had already drained the oil which they confirmed. At one point he called loudly to his technician instructing him to leave the car while I went and called the dealership (which surely he knew wasn’t reasonable).I did step out to grab my phone to bring it over so we could review the online manual together. I told him I wasn’t trying to be antagonistic and that I wasn’t accusing him of lying, but I wanted to reconcile what he was saying with what was in the manual.He said he didn’t always trust what was online (though it was exactly the same as the print version). I asked if he preferred to see the print manual, then, so we got that out of the car. I asked if we could at least agree that this was the correct manual for this car but he said he “didn’t know” what the car came with. (The manual said “2016 Nissan Rogue”.) After some searching, he pointed to a descriptive section that displayed a logo for SAE 0W-20. But I directed him additionally to the chapter with the fluids and capacities table, which also listed conventional 5W-30 as an acceptable alternative which “may be used and meets all specifications and requirements necessary.”In the end, he downright refused to put conventional in it, saying he didn’t want to be liable for “blowing the engine,” which sounded absurd by now. But of course the oil had already been drained so I felt cornered. He asked whether I wanted him to put the manual back or whether I wanted to hold on to it “in case [I’d] like to read it.” I found out afterwards he was the manager so I apparently didn’t have a point of escalation at this location.I might have felt differently if he had tried to give me a technical or even a policy justification, but this nasty, bullying behavior (in particular trying to call me out in front of his staff) was uncalled for.When it comes to oil changes, I take my car to a shop for convenience. But based on this experience I would be better off going back to doing it myself (as I’ve done on several cars before this). I started coming to this location a couple years back because I liked the service from another gentleman who worked there at the time, but I’m not going to return. (I will also be sending this feedback directly to Midas.)

Midas is the place to go! After Pep Boys messed up my car several times, i vowed to never go to another Pep Boys and went to Midas. Best decision I ever made! The manager Brandon is a great guy and doesn’t try to just take your money like other businesses.

This was an awful experience. Not only were they rude and condescending - the car came out worse then when we left it! The bill was roughly 2000 dollars for all that was wrong with the car and pushed to make us pay. They left tools in our car as well. People were not wearing masks either.

Service took 2 hours for an oil change and when I got my car back my tires were messed up and they refused to fix it.

0/5 stars. Extremely unprofessional. Poor management. I ask them to tell me what’s wrong with my car they gave a bill for 1100$ and I get in my car and the heat doesn’t work. Then the manager tried blaming me saying I didn’t say anything about it. THAYS YOUR JOB!!! I would never do business again with them

I got full service oil change and I needed air in my tires, putting air in the tires was supposed to be apart of the service. But instead of putting air in the tires they told me the tpms was broken and it was gonna cost 90$ per tire to fix. I later put air in the tire and it was fine. Make me wonder what else I was lied to about.

Filed a formal complaint with Better Business Bureau and New York State.On 3/4/2021 (Thursday) at 11 am, I brought my car to the Midas location on 967 Central Ave, Albany, NY 12205 for emission inspection and oil change. Initially, the car mechanic who performed the inspection informed me that everything was good with the car. During this time, I heard that the staff Brandon Munhall who was working at the front desk was questioning the car mechanic sarcastically, are you really going to let this car pass? A little while after, Brandon Munhall stated my tires need to be changed and provided a quote for the repairs. I found the quote to be overpriced and therefore declined. He continued to pressure me to make the repairs at this location. Afterwards, at checkout, another staff informed me that my car failed the safety inspection. Later that night, I was reading through the documentation provided by the location and saw that the vehicle inspection report states the failed safety item is Tires and Wheel Fasteners. Therefore, I went back and read the documentation provided by Midas named Visual Courtesy Inspection which outlines the details about the inspection. Under the Tread Depth section, it states LF 6/32, RF 4/32, LR 10/32, RR 4/32. I then looked up the New York State Vehicle Safety/Emissions Inspection Program requirements, and under the section Tires, it states Tread depth - must be at least 2/32 inch when measured in two adjacent major tread grooves showing the most wear. The Visual Courtesy Inspection document did not mention any other comments regarding the tires. I found the discrepancy odd and therefore called Midas the next morning (3/5/2021) asking for further explanation. Brandon Munhall responded to the phone call. When asked about the discrepancy, he states that the first car mechanic made a mistake and insisted that my car tires did not meet the New York State requirements and are 2/32. He then told me I can take my car to another location if I would like. During the same day (3/5/2021), I took my car to another Midas on 1722 Central Ave, Albany, NY, 12205. They did a re-inspection and verified that my tire tread depths are LF 5/32, RF 4/32, RR 5/32, LR 9/32, and noted no irregular tire wear. My car passed the inspection at this separate location.

By far the best Midas in Albany! My second time here -- super quick service, honest feedback on my car, helpful and kind employees, and nice waiting area to relax while the work is done!Will be sure to return for my next oil change and if I ever needed my car looked at. Definitely recommend!

Came in for regular preventive maintenance, no check engine light everything perfectly working like a well tuned machine than a couple of days lata all the lights are on an cylinder 6 is misfiring this is the same thing they just replaced for 545.oo now I still have to pay money to get the engine light off after your mechanic failed to do his job an its not they fault it the same exact part of the car you was working on than the manager said said he can refuse me service because I was talking very unprofessional I would never come here again or recommend poor service nothing but a bunch of crooks

Got me in immediately for a walk in inspection. Was over quickly. Very good, friendly service here

All the staff are very friendly and of great service attitude. (You have to get their sense of humor though.) Any problems, solutions and prices were professionally communicated.Just a reminder on appointment - better call the store to schedule if one doesnt want to wait for long. The online appointment service doesnt set the exact time of appointment.

Our van broke down and it was towed to Midas.After fixing the power steering Pump, shop told me their is a oil leak that must be repaired. Brandon Munhall helped us to get the van back on the road. Had an issue but Brandon stepped up and helped to resolve the issue personally and make sure we were happy with the service and quality. Very much appreciate the help and understanding.

Ive never had to seek a second opinion with the care of my Range because of the impeccable job Midas provides each and every time. They are honest and take the time to explain the root of the issue. I appreciate their patience. Having a functioning vehicle during this pandemic is essential and Im happy they were open and to available to assit.

Pulled in with emergency power steering issue and they took me right away. Manager knew I had a 3 hr ride ahead made sure he found parts! Great job!!

I love this Midas!!! I drive 30 minutes to bring my jeep here. Todd and Brandon have always gone above and beyond to help me out, giving me the best deals and the best options for any and all repairs. Great work and great guys right here! I cant thank them enough for all theyve done for me!

Midas rocks! Always a good experience! Car needed some serious work and they hooked me up!

Brandon helped me the last few times I’ve been there and from customer service, patience, and knowledge he has been outstanding. Definitely has kept me coming back whenever I have an issue. Additionally 1 year later still coming because they always help in a timely fashion and are very knowledgeable

After a very frustrating week of dealing with the manager at the Saratoga Midas in regards to a flat tire, I had the pleasure of working with Brandon today who was filling in. After a week of being told tires were ordered and werent and then tires not being shipped in time Brandon took the initiative to call other local Midas shops, have one of the Saratoga mechanics meet halfway with another mechanic to get the tires I needed and then have them put on all within two hours of my first meeting him. I will be now using the Midas in Albany as the customer service is first along with quality.

Let me just start by saying how great the people are at this location! Fantastic service, great prices, and nice location. The manager, Todd is great. Super down to earth, and helpful. Thank you guys for the great service!! I highly recommend taking your vehicle here.

These guys definitely get 5 stars. I was in Albany for a day trip from PA. The center support bearing for the driveshaft of my truck blew out. They had it in and out in 3 hours same day!. Thanks again to Todd and crew, greatly appreciated.

Beautiful experience,everytime

I came a few days ago for an oil leakage which turned out not to be that at all. My battery had died and Midas promptly changed it for me. My problem is that I was told that my alternator was the problem and was what was gonna keep killing my battery. My warranty company wouldnt allow my alternator to be changed because this Midas only offers a 90 day warranty on their alternators (which cant be helped) so i went to Jeep to get an extended warranty on it. When I got there, they had to run their own diagnosis and it came back saying nothing was wrong with my alternator. Couldve saved $170...Edit: I just got a call from Midas and am very satisfied with the customer service. Although the diagnostic fee was from Jeep, I was offered mechanic services up to $220 for my troubles which is more than generous. Im glad I can continue getting work on my car done here.

Brandon’s guys took awesome care of my car 😊 This is the location to go to if you want anything done correctly.

Brandt Robideau I believe a supervisor there was funny and nice. Very informative and honest. Ill be doing business with midas more often.

Brandon was very helpful at the front desk. They got me in and out very quickly. Figured the problem out and fixed it. 10/10 recommend and will 100% be back. Great customer service!

Really appreciated the courtesy visual inspection in addition to my oil change and tire rotation. The service was great and the prices are fair.

I came into the shop Monday. They asked what was wrong, I told them. They went straight to work on it. The customer service was excellent. Also they fixed my problem. I recommend coming here for a great service and great experience.

Great service at Midas during last visit. In general they are easy to work with, fair and I appreciate the rundown on my car without any false pressure being applied to make me get work done. Today I thought I needed a tire replaced, but they checked and it just needed a simple repair. They even readjusted a minor cosmetic issue I had with my bumper without being asked. That was so nice of them.

Im sitting in the lobby waiting on the inspection to get done and one of the employees was getting ready to bring a customers car in when he found money on his floor and came in the lobby to give it to him i told the employee your an honest man most ppl wld have put that money in thr pocket they need to make more like him i was so impressed with that action way to go midas employee keep up with the good work.

Good experience here today getting my spark plugs replaced. Service took less time than expected, staff is friendly, and they did a great job. Pricing was affordable compared to other shops too.

Had an unexpected and unfortunate incident as we pumped the wrong gas into our car. Took hours to get other services including triple a so when we took it to Midas we were relieved and felt extremely comfortable that they knew what they were doing and had been super friendly, making the incident seem not as bad. Thanks again!

I always get great exceptional service when I go 967 Central ave Albany,NYs location. Brandon is always a pleasure to see and work with. He is professional,respectful and explaining things that need to be done, with no pressure or over aggressiveness. Service at this location is always a pleasure thank you!

I really appreciate the time that Brandon, Alex, Jim and Harry took to look at my Tahoe Chevy 2007 and all the great feedback I received. Especially the way Brandon cared about the SAFETY OF MY FAMILY FIRST. I thought the price was reasonable. They are very fast and dont have you waiting at all. He schedule me right away it was perfect.

Love love love them! Brandon is theeee best and helps me out every time! I highly recommend!! I cannot make another review... So I’ll just say in this one AGAIN... HIGHLY RECOMMEND! Amazing customer service. I’ve been coming to this Midas for years and I have never had an issue. Quick and friendly service with care ;)

Great service. Very friendly and helpful staff. Thank you Brandon for being so kind while getting my car in and out of the shop in a quick and efficient manner!

Brandon and Rich were great! Incredibly helpful and went above and beyond to get my car started again. Even after there was another problem down the road Rich came in his own car to help me out. Highly recommend them

Had my oil changed and they left the oil cap off😠This was a 5 star now it’s a one.When I go back again to get it changed if they remembered to put the cap on Ill but it back to a 5 star.Be sure to check it before you leave.

They are always professional, prompt, and make sure to explain everything in detail. I always have a good experience at this location.

Thank you!!! Quick turnaround, very friendly and helpful staff. They got my breaks done right away.

Outrageous prices for parts and labor cant compare to the small business market that do a better job than midas when midas first come to Albany NY everyone in the city was going there until they went left with the prices 😳

Brandon is always professional and upfront with what repairs are needed. They do quality work. I definitely recommend them.

Todd and Brandon were very accommodating!! Even helped with my toddler daughter while waiting by giving her a toy and show to watch! And also did a great job on my car ! 5 stars

A busy place to be before a snow storm, but the staff hussled and got people in and out as efficiently as reasonably possible. Got my tire rotation and wiper blades done within the allotted time, if not sooner. I was impressed and pleased with the pricing as well. Im sure that Ill be back in the future for anything else that I need done.