All the employees were very polite and friendly. Very helpful and there was no pressure.

Second time visiting this store. Zero complaints. They’ve been great! Alex was awesome in helping me trade in my old phone and changing our plan. He answered all of our questions and spoke in a way that was easily understood in what he was doing/what was going on. Very professional and easy to talk to! I will never go back to the previous Verizon store I had been going to. This is my new Verizon store! Keep up the good work guys!

Went to the Arlington Ridge Verizon location and was helped by Alex. He helped me recover some information in my phone that I thought was lost. He also helped me pick out some phone accessories. Excellent customer service.

This was my first time visit in this particular store. Kayla Knight was very helpful and very professional. She took her time and answered all my questions. Definitely recommend Kayla!

I have been a Verizon customer since 1993 without change and I want to recognize Kayla Knight as the most kindest, knowledgeable Verizon representative that I have ever met. Kayla listened and took time with me as though I was the only person in the world with a Verizon phone she succeeded in achieving what I need to know and help with, before I left the store. Please allow me to say thank you Kayla Knight, you took time with a woman whos approaching 70 and will remain a Verizon customer thanks to you

Alexander was very attentive...he took of me and got me on my way...A - plus

Excellent team. Knowledgeable. Friendly.

Kayla was amazing and so helpful. Thank you for being so kind and understanding.

I was greeted very nicely and offered help. I asked for what I needed and was supplied it. The person working new what and where to find it with in the store. I am very pleased with my perchance.

Alex the wireless specialist was great. Helped me switch to Verizon and deal with all the various issues that came up. He was very patient with us. We ended up getting two watches and two phones

Very willing to help, polite and knowledgeable. Answered all my questions in language I, as a senior citizen could relate with. Other stores were fast talking and used Hi-Tech phrases. Will definitely recommend this store.

Im usually not happy about cell phones and cellphone companies. Still dont like cellphones in general. But since I must have one im glad I went here. Got a very good phone for a fair price. Great attitudes all around. Life is weird and frustrating right now. But I was actually relieved when I left the store. It was a very good experience. Thanks to Alex who was very professional, knowledgeable and helpful.

Great place to get your new cell phone service at I got a great deal on all new high end phones. Customer service was excellent and they were very helpful and answered all my questions thoroughly. I even got a great deal on my trade in phone and was able to buy some nice accessories for the whole family. Go here if you need to switch service you wont be disappointed.

Alex was amazing! Very quick and accomplished everything that I needed in this transaction. Thank you

Please go see Charlie or Alex. They will not try to sell you things you don’t need. They look out for your best interest. They are amazing and honest.Please ask for them

Helpful, knew who to call to put things right.Thanks!

Charles was very helpful and knowledgeable in helping me activate my new phone. He was able to answer all questions that I had.

Wanted to thank Alex T. for all his excellent help. If you are in the market for a new phone, a new plan or have questions in general, I highly recommend going to the Verizon store in Green, OH. Ask for Alex...he is great!

Charlie help my fiancé and I out with getting a couple new iPhones. He was very kind and knowledgeable about all the questions we had and was a super down to earth dude! I highly recommend him the next time you need to head into a Verizon.

The guy working today was helpful to everyone who came in without being inattentive to the people already there. He was as great as any one person could be. It was awesome.

Great customer service. Kept conversations goin with me while waiting for the phone to transfer data.

Kayla always makes me feel welcome! Shes very professional and always finds the best deals for me. Wont deal with anyone else.

Kayla was great to work with and got me out of the store with what I needed and completely set up

We were in and out very quick. Charlie actually saved us money adding a line by updating our plan.

I like going to that Verizon store everybodys really nice Alex was really helpful thank you for the service thats part of the reason why I stay with Verizon

Super attentive and knowledgeable. Personable and interesting to talk to!

Charlie G. Was patient, kind and knowledgable about the services and equipment. He set my husband and my phone and he answered all our questions. He is a definite asset to Russell Cellular and Verizon. Charlie if you ever need a job let me know i will hire you.

Awesome full service! Helped not only get me best deal but also set it all up!

Kayla was so amazing! I was a complete disaster shes saved me! Thanks!

Charlie was a great help with my phone set up Im not real good with this technology but he walked me thru it all with ease, your company could use more employees like him .

My experience today there was great. They were very nice and very helpful. Got everything I needed done fast. Thanks again

Karla did an outstanding job! Her persistence paid off!

The customer service here is wonderful! It was easy and stress-free to get a new phone. Courtney made the process fast and even found us a good deal. Highly recommend this location.

Very pleased with professionalism and service received.

The people who helped me were knowledgeable and kind. It was a good experience.

Kayla is a great manager and helped me with the issue I was having. Made the process easy and painless. I will for sure be returning for future business.

Russell Cellular is not an honest company and they will deceive you! I purchased a phone for a great price there and when I received my bill there were charges that were not discussed. I called to have the charges removed, but they refused to remove them. I called Verizon Corporate and they said that Russell Cellar is privately owned, unfortunately, and that Russell Cellar is the only one that can help. Please beware and dont go there!

Charlie was extremely helpful. He deserves a raise!!! Will definitely be coming back to this store. Thanks to Charlie for all of his help!!!

Unfriendly staff! As soon as I walked in the door the young lady at the door was rude and annoyed to have another customer. It’s frustrating when you’re prepared to spend a lot of money on multiple iPhones and You don’t feel welcome. I’ll gladly take my business elsewhere.

Alex was very helpful and very friendly would recommend to everyone. He went above and beyond for us.

Super friendly and knowledgeable.

Getting and setting up my new phone was very easy. Kayla was very knowledgeable and helpful throughout the process! Will definitely buy all phones through her!

My experience there was amazing! Great service and Charlie even stayed after hours and was very helpful!

Charlie was outstanding, top tier customer service and a real credit to Verizon

The girl working there is super rude. We ordered a phone through her and she told us it would be there in 3-5 days and it’s a month later and we still have not received it and she has also not called us like she said she was going to. Then she gave me attitude when I tried to call and get information basically telling me she had better stuff to do other than talk to me.

Charlie for the continuing sales rep. .Very helpful. Keep him on staff please

Chelsea was very knowledgeable and professional. Her prompt service and willingness to help got me in a new phone and back to work in a matter of minutes.

Worked with Kayla, she was awesome!

Kayla was wonderful! Very knowledgeable and patient. We always go here for help or upgrades. The staff is always wonderful 👏

Could not help my dad

Was in and out. Fast easy and polite workers

Kayla was helpful and awesome to work with!

Russell cellular is my favorite cell phone store. They are conveniently located, knowledgeable and very well up to date about the latest services.

The store manager is a rude lady. She wouldn’t help my friend because they were about to close and she lied and said her system was down. And was just super unprofessional about the whole thing and wasn’t event willing to try to do anything to help I don’t recommend this location at all

Charlie helped me transfer all my information from my old broken phone to the new one and was very helpful in explaining all the necessary information involved in getting a new phone and contract Ive had to get countless new phones over the years and this was definitely the quickest Ive gotten through the process . I highly recommend Charlie and Verizon thanks

The lady that helped me, had a customer in front of us. The lady was having an awful day. She helped her get a good phone for a good price. Then she came to me and helped me with my issue of changing my phones out. She made it quick and easy. Greatly appreciate it. I wish I remembered her name. She was by herself and handled everything with ease. Kudos to you! ♥️

Kayla was AWSOMEUnfortunatly her disrict manager tiffany has not responded to 3 separate requests to discuss the issues I have been having bad management I am in the service industry as well and find the customer servise poor at best

Just left will never return. The Manager there I believe the name was Sabie or Sadie. The language that was heard coming from her mouth with customers in clear hearing range. What a great spokeswoman for the company you have there.

Charly is cool and know his stuff

Charles was very helpful and friendly. Definitely made the transaction easy and efficient!

Great customer service! 10/10

Charles has great customer service with a great attitude.

These guys - Colin and Anthony stayed late and I so much appreciate them transferring over my 88 year old moms phone from SPECTRUM to VERIZON so she could keep the number shes had for over 60 years!!Spectrum couldnt do it. Mom just went from her home of 60+ years to Assisted Living and isnt too pleased BUT at least she will have her same phone number so her 7 remaining friends dont have to look up another number.Thank you VERIZON!!

I always go to this Verizon store and have always gotten excelent care and service

Courtney was fantastic. She took her time, was super polite and pleasant, and did an excellent job of handling my situation.

The staff was very friendly and more than helpful.

Very polite and helpful.

Ehh, it was easy to get a phone case but when it came to the checkout it felt as if they take advantage of your money. Clearly most plans or even all of them come with an accesory discount yet this store will not go the exgra step to automatically apply that to your bill. You literally have to say, Hey, is there any possible chance to get my discount that I shouldnt have to be mentioning right now? Way to stick it to the customers who have no idea they get a discount lol. Good place and good workers just dissappointed they wont apply a discount automatically. I mean, Verizon does care about their customer right?

This place is a nightmare. The sales rep (Isaac Dolan is the one i dealt with) lied to my face probably ten different times. My bill is drastically more expensive than we discussed, nothing is actually priced at what they tell you, and complaining gets you nowhere. If you buy the new i-phone theyll offer you a tablet for a dollar and then 10 a month after, dont take it. Itll hike your first bill 50 dollars . Take your business elsewhere. Like, anywhere else. Ive never been so unhappy with any company in my life. Save yourself the headache and tons of money and go to any other company. I hope that my poor experience is just a reflection on this particular location and not Verizon as a whole, but, at this point i dont know. I just know that i want out and Issac is a blatant liar.also, if you look at the other reviews, there are employees rating themselves 5 stars in hopes of boosting their awful score. PATHETIC. The same sales rep i am complaining about reviewed himself 5 stars. unreal.

Very good service thank you for setting up the new phone

Fern waited on me and she was beyond awesome. One of the best sales reps I’ve ever had the pleasure to work with

Charlie was awsome

Not very knowledgeable, messed up our phones, took me all night to recover my contacts on my phone, sold my wife a new phone and attached email to it and downloaded all my contacts on to her phone,when I called to get help they referred me to customer service, not happy

Wednesday April 3 2019: I have been a Verizon customer for quite a while now and have had to make quite a few visits to various Verizon stores in the past with little to no satisfaction. Today, I visited the 790 Arlington Ridge, russell-cellular, Akron, Ohio store. There I had the honor of meeting Fern Frajia, a wonderfully pleasant lady with a professionalism, and dedication to her work as I have ever seen!! Fern, once again thank you so much for your time and your dedication in resolving the issues I had with my phone or should I say, lack thereof. It is people like you who revive the spirit!!!

Sales associate was nice and knowledgeable. The biggest problem was not offering the same deals that corporate Verizon offers. Verizon was offering a buy one, get one, for the Galaxy S5. This place wouldnt honor it. If you are going to be a Verizon dealer, whether you are a satellite store or corporate, you should offer the same services and deals.

Wow! Talk about fantastic service! The manager there Fernanda helped me and my wife transfer from At&t! Now my whole family is with Verizon! If you want grade A customer service this is the location to go to!

Fantastic customer service. Couldn’t have been more helpful.

We came in, and Fern was AMAZING!!!! I will never go to another Verizon store! I was ready to change providers after dealing with Verizon online!

Absolutely rude to my family, myself, and the other customers in there. Employees were texting while we were sitting right in front of them. Mike, an employee, was very unknowledgable and told us we could leave if we didn’t like what he was saying. I was in complete shock at how terrible the service was. Went to another Verizon (Russell cellular) and had MUCH better service. They went above and beyond at the Canal Fulton location. This location is not where you want to be...

Very helpful group of people. Managed to save all my phone information when I thought I had lost everything. Thank you!

Talked with a new guy named Micheal. He was able to help my dad fix his phone problems and also threw in a few laughs. the store was nice and clean. Thanks Micheal.

Chaz was incredibly helpful and solved all of my issues quickly. Thanks!

Charlie was great and helpful!

Charlie was great

I wouldnt suggest this location to any one, very poor service.

This is a great location to visit. Friendly, helpful and great advice!

Waited for over a half hour to be told they couldnt help me with my problems and rush out the door with no Solutions on how to help

Slow and unknowledgeable employees. Manager sits on the phone without acknowledging customers presence while the circus occurs around him. Find a different Verizon store to spend your money. Manager doesnt care if you spend it here.

No one there when supposed to be open...

Although the staff was friendly, they are not upfront about their charges.

Do not go to this store they lie and do not know what they are doing and then when a mistake is made they will not fix it. Basically just left screwed.

Friendly & knowledgeable staff, easier to get in & out of than at the mall. Sometimes short staffed.

I was able to get what i needed she was very helpful.

Staff is knowledgeable and always give the best deals!

Friendly people and no pressure to buy new things

Store manager was very helpful.

Put personal information on my phone and sent me to Apple Store to have it fixed.

What a joke.one person working..Never go back.

Chelsea was SUPER HELPFUL ⭐️⭐️⭐️⭐️⭐️

Trash