At the beginning this was a great place. However, what I thought was suppose to be a good experience turned into a nightmare. I was told my bill was going to be a certain amount and ended up turning into being so much more than expected. I got a few promotional offers and one of them did not fall through correctly. I was told my account would be credited the difference and I have to call and nag every single month becuase said credit is never applied. Trying to get the representative to actually get back to you or even the manager is ridiculous. I also had issues with my phones I had paid them off and was given an amount only to be told it was not paid off. That all I simply did was lessen the installment payments. It was the buy one get one promotion. Still dont get why they force you into installments if I had the funds to pay in full right then and there.... This issue I would say is more of a T-MOBILE issue. It sucks because you feel like just a number as with any big company.

Just want to commend VANESSA at this store. She changed my Sprint account with 4 lines to T-Mobile easily and quickly. She even coordinated with Larry from the Griffith IN store to change my brothers phone. Boo-yah.

I was at the store to upgrade my hotspot and assisted by Maggie. This team member REALLY impressed me, she was very knowledgeable, she most certainly knew how to operate and navigate through T-Mobile software to get all my questions answered right away. Honestly, I had to come right a review for her and the store because every step of the way she was on point. Maggie, thank you so much for everything - you are wonderful.

Great service gave me Isela but all other workers are great too in this location! All problems were solved right away including very difficult missing data case too. They answered to all my questions in seconds! Thank you very much!

Switched from AT&T to T-mobile was the best thing I did this year! The staff is ALL friendly and helpful. since the moment I walked in I was greeted by them all. The wait time was not long, I was able to switch with no hassle. They also helped me get the T-mobile Tuesdays :) in conclusion I will definitely continue to refer all my friends and family to the Addison location.

Basically the girl set up my phone the wrong way, told me to put in information and it ended up messing up the whole process. It wasted my time and now I have to reset the entire phone all over again. So yeah, not a great experience at all. Please educate your staff a little better. It would have been done much quicker and more effectively otherwise.

Today I had one of the most refreshing mobile store visits I have ever had. All of the employees greeted me upon entering the store. The entire team worked together to help me resolve my activation issues. Once they determined the issue Irene G. went above and beyond to help me completely solve my problem by taking the time to call the customer support so I wouldnt have to. I have been to several mobile stores and never been treated with such kindness and without someone basically telling me I need to go home and do something myself to resolve the issue because they cant. Our Sprint contract ends in a few days and we were unsure if we wanted to sign on with T-Mobile since we have had so many issues with Sprint and they are now merged. After this experience we will definitely be sticking with T-Mobile. It seems as though good Customer Service is hard to come by these days so I am EXTREMELY appreciative when I receive such good service and I am so happy to be able to leave a review to reflect on the service I received ☺

A guy named Victor helped me out perfectly and gave me new sim cards for my phones. He properly communicated and explained everything to me so I was never confused. Out of the 4 years of being a T-Mobile customer, this location is probably the best service I have received!

Very helpful customer service people. They were very well knowledge about services and they products they have. Definitely would come back her for future purchases.

Irene was an absolute doll! She was patient and very helpful. I avoided getting a new phone because I was afraid about losing information, but she made it very easy. Highly recommend!

I don’t leave reviews, but was quite suprimes and felt this one needed one. Vanessa at this T-Mobile store was awesome!!!! We came in just to see our options, left transferring our service from a competitor with 4 lines. Definitely recommend you go see her.

Christopher was excellent he helped us and went above what we were hoping for

Came in with phone problems recently and was helped by Vanessa, who was very attentive and kind. Had a lot of patience with me even after asking many questions. 10/10 would come back to see Vanessa if I have any future problems.

Came to this third party store since the usual corporate store down the street was closed, but the service I received from the rep was horrible. They did not want to help me since I purchased the phone from the other store. I asked them if they knew when the other store would open back up, and they told me it was shut down permanently. I switched to AT&T same day. I did not want to deal with them since they had no customer service skills. And now I just found out that my store that I usually go to is open again. I cannot believe they lied to me about it being permanently closed.

Magnolia helped me out. She transferred all my info and explained everything thoroughly

Magnolia was very nice and helpful. She helped me with my warranty and transferred all my info.

Unfortunately had Vanessa help me out, & she didnt know much or just didnt want to work. Reluctantly I left with the Linkzone Hotspot since I needed emergency wifi. 3 days later I go to return the product & all of a sudden theres extra charges. According to her when I bought my device Id lose $ for restocking fees, I was ok with that. Now she wants to CHARGE me more then what she promised, because she made a mistake. Not the customers fault when the employee makes a mistake, but lets charge the customer? Unbelievable. Took her about 10 mins & a bunch of typing to tell me I owe more. What a waste of time. Ill definitely be going in to speak to the manager.

I really like this T Mobile location. Victor was especially helpful. Went in there for an issue and wasnt expecting to have to upgrade my phone that day. My other phone was not working properly. Victor made the process so smooth and easy for me. He was also very understanding about how I was feeling. He made sure I felt comfortable with the phone and the pricepoint. He is ordering a battery for me to make sure I can get all my information back. He is going to help me with that when it comes in. That is great customer service. I have been in customer service myself for a long time. I like to recognize people like Victor that go above and beyond. I am happy to be a T Mobile customer for over 13 yrs. The store and company should be proud to have a wonderful employee like Victor doing a great job.

Let me start by saying this is not the original store I signed up with but I wish I had. I came to this T mobile store after the one I signed up at wouldnt help me with my device tranfer credits. The store is very nice with a great staff. Aziz M was so helpful that I chose to buy a new device ( LGV60 Thin)from him which was not available at the other store. After that he offered to help me with the tedious process of getting T mobile to pay for my Verizon cancellation fees. I could not figure it out on my own so he took his time to help me thru the process. He also helped me with billing issues that once again the other store couldnt. All in all a totally great experience and even though this store is further from my house I will definitely return in the future for all my cell needs! Also a special thanks to Victor, Kelsy, Vanessa and Irene for all their help in setting up all my new devices!! A++++!

CSR too lazy to look up in the system what the issue is .Instead they make u call customer care to be on the phone for over an hr. To have the call drop 3x and wait for a call back. This is some bull...

Next manager Victor is AMAZING, finally someone who doesnt need to call Customer Service with every question. Aziz was polite, helpful and very accommodating. I cant honestly say this is the first time in years I didnt leave annoyed. Great job!

The young lady that helped me was very thorough did everything I asked and got me out of there quickly very happy good attitude Lorraine I think is her name shell know who Im talkin about I always forget it yes very good store

Very helpful explained everything to us very ett y happy

Big Shout-out to Victor for helping us out today!!! Had traded four iPhone 7s at a different T-Mobile. New phones were shipped to my house but no return label. After the run around for 4 days calling customer service three times and going to the T-Mobile I actually purchased my phones only to find out they couldn’t help me I went to the T-Mobile in Addison and met Victor. Victor explained the process, actually boxed and labeled our old phones up and answered all our questions. Thank you Victor for showing me great customer service and turning such a horrible experience into a great one!

I came to the addison store to get a new lineThe associate Magnolia was very helpful with finding me a great deal for me and my kids.She also went way above for helping me with other things on my fone. Very great employee very helpful.

Switched from Galaxy to IPhone this year, super pleased. Was not sure on the change, but the service here was excellent. Very knowledgeable, great staff, amazing Manager Carlos. Have referred friends and family to this Addison location. Thank you for your superb service.

My mom and I came in 5 minutes before 8pm (not realizing closing time was at 8pm). Well, we were greeted wonderfully. Adaly and Aziz were incredibly patient and helpful. We left so happy! Thank you T Mobile!

Irene is a wonderful person, help me a lot today with transfer my new phone.You should be happy that helpful employees.Mira

Magnolia is an exceptional employee. She is very attentive to your needs and knows how to treat customers. Will come to this store again.

Visiting the Addison store and making the switch back to T-mobile in April of 2015 was the best decision Ive made as far as finding the right cell phone provider. It has been a year and I couldnt be happier with the phones and the service! Both my husband and I are loyal customers and we have purchased a total of 4 phones total (2 originally and have done 2 upgrades just recently). The manager, Diana Martinez, has always been GREAT to us since day one!!! She is always pleasant, extremely helpful and knowledgeable. Her team is always helpful too, especially when it comes to answering questions and helping with accessories. Im sticking with T-mobile and this location will always be my go to location!! Highly recommend this location, Diana and her team!

The best T-Mobile store to go to, hands down! The staff is helpful and quick. Ill be upgrading here, soon.

Carlos and Adrian were amazing! I would recommend any of my friend and family to go see them. They were very helpful!

Amazing service! Went to the store to switch from verizon. Vanessa and Aziz were professionals who made my switch very easy! They deserve all the promotions and raises they can get!! I will always come to this t-mobile. GO TO THE ADDISON LOCATION!

These guys are amazing. We went to 3 stores for help but finally here they were helpful. Got a new phone and they helped us set it up. Very energetic guys. Definitely recommend this location

Adaly. M worked with me. Totally pleasant and such helpful. I totally would wait next time just to work with her again.

If I could give more stars I would. Excellent customer service! They made my daughters day! Thank you Adaly & Aziz for both taking the time with her.

My grandfather and I went in to cancel a line. A lady named Martha helped us with that and we ended up upgrading my grandpas phone too which we didnt know we had jump. Martha was very helpful and also was very patient with my grandpa James. Great service. Definetlyy recommend them

I want to say that pretty much Moises Perez and his team are a great crew but Moises does needs to be praised. Great person to work with and handle my situation in a timely manner. Again to the head of t-mobile. Moises Perez needs to be a Higher up Manager.Thanks again for your time and effort you put into my situation.

Aziz and Maggie are the best at this location. Switching process from other carrier was extremely easy and efficient. I highly recommend this location for excellent customer service!

Christopher was super informative about everything i asked and didnt know i wanted to know. Not to mention Maggie was insanely helpful in getting me the phone i wanted and helping me manage the payments. This is the place to be

The worst customer service experience ever, they need to train new people that like what theyre doing and get rid of those

Great people. Paty helped and set up my whole phone. I was able to finance my accessories and I got a great deal on my phone as well. Will define try come back here. Everyone was super happy and I was able to get my daughter a phone as well.

Was helped by the manager Aliyah she was great. My phone wouldn’t stay charged, not only did she get me a new phone but help me with financing the accessories as well.

Daisy and another guy that I forgot what his name was lol helped me and my mother so much they treat you like family and make sure your purchase is satisfaction guaranteed. They go way beyond the call of duty to make sure you are taken care of. Thank You!

Great service. I went in and wanted to replace my cracked phone. In and out in an hour. They were very helpful in telling me about the phones, different styles, and the differences percent the phones. Im very indecisive and they totally helped me pick which one is best for me. Got a iPhone 6S. Cesar helped set it up and everything was so smooth. Great customer service and speedy process!

Moises gave us phenomenal service with his great personality. Made the process from server to server, carrier to carrier very easy. I will gladly tell my friends about this location. Will definitely come to this location more often.

Very nice and patient manager, Diana. I loved the service and how well she took care of me. I even loved how she took care of other people while she was helping me. Awesome young lady, thank god for her. I will be praying for her.

I went into T-Mobile to purchase a new phone with my jump program. Off the bat the staff was friendly, i had Cesar help me out and he was extremely knowledgeable and very helpful. Ive been coming to this location for 3 years and have never had a problem! They do train at this location so sometimes it gets busy but always worth the wait! I have seen some looney people be extremely rude for stupid reasons, probably the same people leaving nasty reviews. Awesome store!

Came in to get new phone. The manager patty was extremely helpful and she helped me backing up my phone and set up everything for me. Staff was extremely helpful and I will be doing business with them from now on

Ruben was so awesome! Him and his store manager Diana solved a problem I had for 5 days in 5 minutes. I really appreciate the help. They were very professional and efficient. Thank you T-Mobile Addison !!

The customer service is unbelievably outstanding. They are extremely accommodating. They are able to take care of the problem even if it is out of their hands. I was here today Diana helped me and went above and beyond. I was actually on my way out and Diana stopped me and asked me for my number so she can help rectify the promblem I have been having for 2 months. You have the best employees. I will never go to another store. Diana should be running the company. BIG THANK YOU!!!!!!

This store is extremely patient amd the staff friendly and funny with customers. I enjoy coming here . I always bring them fresh donuts from my bakery and different pastries. I can see how Diana is involved with all of her customers and is very helpful every time I come in . I recommend this location !

Magnolia was amazing!

I have been coming to this location for over 4 years and The employees there always is friendly and funny. There music is great and its always a pleasant experience everytime myself or my family goes in. I refer everyone I know to this location. They are extremely helpful and are always going out of there way for there customers. The manager and the staff is great !!!

These guys are friggen awesome! Ruben was helpful and extremely accommodating. He answered all of my questions and Moe the manager took over for a minute and was just as great! Good guys and really helpful for sure!!!!

Love coming here!! They are very nice and patient and they are always busy but with the wait. Great staff and manager!

Dont have their service anymore, but I came in to buy pixel buds, and the employees were very kind and helpful.

Amazing staff they were really helpful with everything Dawood and Aaliyah made sure I had left the store knowing everything and I was really satisfied with the amazing service would definitely recommend coming here.

Great store with amazing customer service

Received the best customer service from Paty today. She was extremely knowledgeable and offered additional recommendations to help me.

Horrible store to go to. Terrible customer service. Carlos one of the reps that helped me last week ended up resetting my phone when i clearly told him i didnt remember my password he still did it. All he did while i was there was have his whatsapp open and text. My google account got deleted and i cant now access any of my apps or recover my account. Please dont go to this story awful customer service. Tmobile used to have amazing customer service, now they just want you to buy a new phone like this representative repeatedly recommended even when I said I didnt want to. Please stay away from this store.

The customer service was horrible. The girl that tried helping me out with my account issues wasnt any help. She kept giving attitude and saying well its what the system tells me. She even refused to call tmobile to try a d fix the issue. But I got out of there and went to the Schaumburg store. The employees there were more helpful and tried their best to fix my issues which they did In a good manner and in great time.

The employees are very attentive and accommodating. Cesar helped me out with my payment and he was very friendly. I live in Bensenville but would rather spend the extra gas money to come to this T-Mobile because of the great service!

ChRISTOPHER WaS VERY KIND and informative

Carlos and Adrian are absolutely amazing! Great staff, friendly environment, 5 star service!

Chris help me great very hepful

Betti and manager helped me out with my phone. Battery was dead and they were extremely helpful and went above and beyond. Thank you for your time ladies

Went in to purchase a SIM card (Activation Kit) - On website, its $6.99, currently on sale for $0.99. I wanted it quick, so I went into this store. Id gladly pay the full $6.99 price +tax if I had to. They wanted $20! I could have just bought a 4G Monthly Prepaid phone for that price at Walmart, activate the SIM, and sell the unneeded phone!$20 for a SIM card... a $13 markup. Also, this store does not sell refill cards.

Great place. Went to tmobile in bensenville. I waited over an hour and didnt get any help. Came in here and the ladies and manager were so friendly. I bought a phone and they were so patient with me and my husband. I will be coming here eventhough its far

I will not go to that location again. They lied me about new plan. Received tax message that i have to pay extra $33.83 for international call. And the day before i was told that i have unlimited (no charge) international calls. Do yourself a favor and dont got to that location or change operator.

Ruben and Diana were awesome... Did extra mile. We were at a different TMobile and the personnel were disinterested. So these 2, Ruben & Diana stood out.

Went there 3 times spoke with different people each time from Corey Emilio and the manager. Corey does not know anything had to continually ask other people for help manager talked to me had a huge attitude. She did not care. Emilio wasnt terrible he Was decent guy I assume. the 3 times I went they tried to scam me out of 250$ gave me false information about my account tried to change information behide my back. They strongly encouraged me to go to flee market (five star) to have their boy fix my phone.(sketchy) Very dishonest and fishy store. (Franchised owned) then i went to corporate store and they saved me over $200 for a brand new phone got me better service better options. I could spent 5$ to resolve my problem at corporate store but this store wanted 200... Biggest scam highly recommend you go to corporate store to get 2 opinions you will not regret it.

Ruben and Moe are AMAZING!!! Super friendly and helpful. Customer Service skills are absolutely AWESOME!

Switched over from Verizon to Tmobile. Joe helped us out and was really nice. He was very patient with us and answered all our questions. The manager helped us set our phone. Such a friendly place and definetly would recommend!

This store was awesome moises was excellent help. I will recommend anyone who wants to switch their service go here and ask for Moises.

Extremely helpful. Did my jump and got accessories financed and they transfered everything. Very funny too

The staff in this store is *horrible*. I went on today and they had a trainee a asist me. I had questions this person didnt know yet so he would ask for help to and the manager and other employees were just sitting there talking giving this person and myself short answers and walking oway. I will never go back too this store no wonder they had 7 trainees there because this people are not trained proper

Jagoda great personHelp me for one hour to transfers my phone number very friendly storeAny question call me any time

I have made a couple of vists to this store and they have been the worst experiences Ive had at any T-Mobile. Very unprofessional and disrespectful. The manager did not even seem interested in helping out and when she did, it was done with attitude. The only workers that seemed to be helpful which I WOULD recommend are Jessica and Emilio.

Awesome fast workers great service best crap music in town tho lol

Great help. Polish speaker and very nice and patient.

I was very unhappy too, Paty tricked us into getting accessories for our phones saying it was mail in rebate however it was not. We were in a hurry, the baby was crying and she took advantage of us. I came back do she can explain how the accessories are mail in rebate, she explained she did not charge us taxes for the phones we got and they were $100 cheaper. I did my calculation and try to guess not true. Phones were only cents cheaper which at the end comes to like $10 if you did not upgrade. Very disappointed of how people misslead you and take advantage when they see people are busy and in a hurry.

I signed a contract for $120 a month and it took them 6 months so far that I been paying over $280 every month. Horrible service, they be helping you. Leave you help someone else with out even telling you anything

So helpful. Solar went above and beyond to help me

My Sales Assoc. Moises he was so helpful and took care of all of my phone needs and answered every question...I loved his service and he was so nice and wonderful every time I have been in this store...

Selling phone in Overpriced !!!!!!!!!!All negative comments must be true, I was there last night for note 4 she told me first with the bundle for $749 i can get 3 accessories free for value of $80. and i picked the 3 accessories then she was charging me. i asked her if i can just get the phone without accessories then she says i have to pay $830.00, This store is trying to sale his accessories and ripping off the customers.I did not get anything from the store.

I LOVEEEE Tmobile!! I love their customer service!! Helped me set up my iPad and iPhone! I go there whenever I dont know something. Moises and Cesar always help me!

Stay away from this authorized dealer the manager Moises is disrespectful and did not what to help me out. Since they are not a flagship store, they make there own rules and polices so stay away please !

These people are very rude. They have no business work with people. Or maybe they cant deal with work with people that are not of their race. Its pretty bad when you get hung up on cuz the store wont get credit for the sale. Pretty sad when you have to be treated differently because you didnt buy something from them directly. Or maybe its just the fact that Im not of the same race. I only had one question. An got hung up on twice. Its pretty sad the people you have to deal with these days for things that you spend your hard earn money on. But thin again. Morals have come to an all time low. Wonder why. But this will get me to drop tmobile an move to Verizon.

I got my new iphone 6s thank you guysgood services

Great service. Very friendly and they took the time to fix my plan customer care messed up

Chris was very kind and helpful

Awesome help from Christopher.

The most useless store ever. The manager Diana is very very rude and so are people working there. Never wanna help. None of then knows point of customer service!!! Go to tmobile on grand Ave in Elmhurst. Much much better service!!!

Josefine was awesome! Not only did she help my electronically-challenged hubby find the perfect replacement for his dying Galaxy Avant, she also talked me into replacing mine too lol. Plus, she is exceptionally skilled at applying those frustrating screen protectors which would drive most of us insane! Give her a raise imo :)

The person I worked with was very nice (except the manager, he was rude) but I guess since its not corporate, they can do what ever they want with the prices.I have a program that is called JUMP that I can get a new phone and not pay the rest of the phone if I return it to them. I went with them and they said I had to pay them $180 for whatever reason. Also there is 2 promotions going on and they said I cant combine.Now I called Tmobile directly and the one on Bensenville (to confirm) which I normally go to (which is corporate) and they told me they are able to do both promotions and that There is no reason that I have to pay the $180.ok so seems like the Addison location scam people (look at the reviews) by having them pay money that isnt suppose to. So seems like they are scamming customer and ripping them off. Spent 2+ hours (Addison location) there just to get nothing resolved and them wanting to charge me $180 and not accepting the promotion that was going on.Went to Bensenville and got everything I was suppose to get and more. I was able to get 3 promotions combined and didnt have to pay to return a phone for the jump programGO TO THE BENSENVILLE LOCATION ON YORK STYOU WILL BE HELPED BETTER THAN THIS LOCATION!

Thanks Moe for excellent customer service and being helpful and patient

I should check this store before we went there. Everything is true. My boyfriend bought lg oltimus lg 90 and they told him he can take 3 accessories, charger, screen protector and case for free. they didnt have cases so they told him he can take 2 chargers and screen and they charged him 180$. I went to different store and this phone was for 99.60$ and I didnt have to take accessories. Im so angry. Theyre cheating. Dont go there.

Great staff. Handle difficult customers like a pro.

Random charges showed up on our account when we went in to get our phone serviced under warranty. The company itself removed the charged for us but the workers there claimed they had no idea what they were when they werent on the account until we walked in and was getting served. I think they were trying to make a commission off of our already paid warantee service.