Ask for Mikeal or just Mike. Got 2 phones, cases, covers, etc. Excellent customer. Mikes the most intelligent and knowledgeable on everything! Thanks Mike!

I thought I had a bad charger but the tech fixed it took off my protective cover and blew all the dust out works like new again!

Awesome service. Mr Blazej was amazing, he helped us buy the wife a new I phone 12 pro. He helped us transfer all her data and pictures. Thank you.

Armaan (I think that was his name) was a fantastic help and very knowledgeable. He looked out for us and got us the best deals, all while being very polite and personable. Always a good experience at this location!!

Great service got new cell phones

Hit or miss coming here. Waited inside for over half an hour and no one was able to assist me despite there being 3 people and only 2 people (Myself included) in the store. They do have a pay with cash option with a machine but otherwise just pay online.

Best Cell Phone/ Plan search experience I have had. Juan has been by far the best sales rep I have ever done business with. I sincerely recommend !!

Worst Verizon store experience weve ever had. We have been loyal customers for several years. My dad was told he would receive a Hum package for free (device and service). Only problem is that promotion does not exist. I called Verizon customer service and they confirmed that the promotion does not exist and confirmed that the service is $20/monthly and $5/monthly for the device for a 2-year contract. I called the store to discuss and initially spoke to a nice and helpful associate. He then transfer me to his manager who was rude from the start and told me the only person that would know the promotion was the sales associate involved Cesar. How is this possible?? One person in the entire company knows? I told him to check the account. He said no because Cesar is the only one that knows and that there is also some sort of password on the account to see it. Are you kidding me?! Bottom line, these guys are willing to say and do anything to make an extra buck. Unbelievable.

I had an amazing experience at the Addison location! Ask for Blazej when you come in he was amazing and he’s fluent in Polish. Will never go to a different Verizon Store

Our family got new phones and it took Ahad HOURS to get all of us sorted out (since we needed so many things) his service was proficient, professional and very kind. He was super patient with my 2 kids and we SO appreciate his service level!!

Unbelievable See managers Ahad Daniel and Steve.. I had an issue with at&t Comcast all lies.One stop into Verizon, problem solved for 80% less then them.Go to Verizon Addison. Addison is better then the other stores around. Ask for the 2 managers. NO ONE COULD SOLVE THIS!They did in 3 minutes.

I worked with ahad to get my buddy set up on a new account and to figure out some of my account issues. He was beyond helpful and worked very hard to help us both out. I recommend going to this store if you want a great experience!

I went in to this Verizon location with my mom on Monday 11/30/15 to get my phone upgraded. I expected to be there a long time because in the past these types of things have taken over an hour or two.We were greeted right away by an associate named Juan. He was very nice and professional and started working on my upgrade right away. I traded in my iPhone 5S for the rose gold iPhone 6S. It took Juan 20 minutes to transfer all of my information from my old phone to my new one. He also let me trade in my $100 life proof case that I purchased a few months ago for my 5S to get a new case/cover for my 6S.My mom and I were so impressed by his work ethic. We actually asked him how long he had been working at Verizon because of how good his customer service skills were. When he told me only 3 weeks I was shocked because I thought he had been there at least a few years.This Verizon location is great. It is nice and clean which is always a plus. The only thing I dislike is the way the parking lot is set up but that has nothing to do with the store itself.If you plan on going here make sure you ask for Juan to help you. Hes an A +++ associate! Great work!!!

Very friendly and helpful staff! A special shoutout goes to Juan. He resolved my ongoing issue and even checked in on me to make sure the issue would not reoccur.

Hi Store owner, I am a long time customer of Verizon since this store was built... I was at your store yesterday 9-17-19 at 11:48-50 am. I couldnt understand why I only saw 2 employees in the store helping customers. I needed help with moving files to the memory card that this store installed for me. A female store employee finally approached me to offer her assistance regarding my memory card because my phone is out of storage. She turned around and referred me to Jose or Hector whom she stated was tech support. He came over and said that he didnt know how to move files to the memory, because Verizon didnt want them to know any about tech support to fix any phones. UNBELIEVABLE!!!!!! I told him that I had been on the phone for a few days trying to get someone to help me on the phone and finally the 5th day I spoke to a human being and they told me to come to this store, so you can fix my phone. He then says I dont know how to fix your phone, like a salesman dont know how to fix cars at a car dealership. I then said Okay, so youre saying that I need to find another provider?!!! Ok, I will do that!!! He says Make sure you have your account numbers when you go!!! REALLY!! He didnt even try to satisfy my problem nor KEEP me as a CUSTOMER of Verizon 😡!! HOW DARE HIM!!!! ITS A SHAME THAT YOU HAVE EMPLOYEES LIKE THAT GIRL AND THIS GUY WORKING FOR YOU!!!! I AM ASHAMED FOR YOU AND DISAPPOINTED 😞 THAT WE HAVE THIS TYPE OF SERVICE IN MY COMMUNITY. THIS NEEDS TO BE FIXED AND THIS ISSUE 😠 NEEDS TO BE ADDRESSED IMMEDIATELY!!!

Why is having a phone so expensive? I have no idea. But I’ve been w Verizon for a long time and every time I think about switching I stay because I .... well I really don’t know why I stay. Maybe it’s just easier than switching? Nobody has made me an incredible offer to switch so I stay and pay a ton of cash.

Very helpful, friendly, professional and informative. Im glad to be a Verizon customer.

Jenna store mgr and Veronica just great people to work with.They care about the customer and are knowThere stuff. I was there to update a phoneG

I have visited this store several times in the past few years, and they have been helpful each time. Most recently I added an Galaxy S9 to my account and had a billing issue. After making a call to VZ they notated my account and suggested I visit the closest corporate store for help. Here I was introduced to Jenna, the store General Manager. Jenna was very helpful and quickly, and painlessly, got everything resolved and on our way.

I was thankful to be able to exchange pretty expensive headphone set for a whole bunch of smaller stuff, in spite of the companys no exchange, no return policy after 30 days. Ralph was a very knowledgeable and professional sales rep. I recommend this store.

Good service. The kids know their stuff. Even if you have to wait, they dont forget you. Been with V for 5 yrs., weather I go or call, they assist you in your ?s.

Theyve had a staff change here since our last visit a couple of years ago. Major improvement. Professional and courteous ambience here now.***They have moved from this location as of Sept. 2019.****

They are very friendly and go out of their way to help you, most of the time. They are a bit pushy with the sales pitches. Would recommend doing your own research before buying phones or going in to look at them.

I’d just like to thank Natalie for everything she did. Delivered excellent customer service. I went in wanting the new Iphone and she helped me out in every way. There was an issue with the last Iphone left in stock so I wasn’t able to leave the store with it and I had to leave the city for work the next day. She made sure that it got delivered to me across the country with no issues at all in a timely manner. I just received it and I am ecstatic about it so I felt the need to let the store know their employees worth. Thanks again.

Fantastic group of people there. As reasonable as I guess you can expect from a cell phone company. Prices are inline, but there customer care is the best Ive ever experienced. Rashid is one great salesman. Went super far out of his way to make things go as smoothly as you could ever want.He kept WORKING on getting things ironed out even after the place closed for the night, until about midnight, and was right back on it by 8am the next morning. You can not expect more than that.Who knew that they would actually care.

Wasnt the place to solve my problem but gave me info to other place that got me out of a real jammmm .Thanxxxx a million verizon on lake st.

A1.. in listening and making.. me and my problem a priority, in a super pleasant manner and not trying to just get me out of there..asap...I really wish all store managers.. had what Julia posseses a true will to help not just try to make you feel better...Would recommend anyone thats been treated poorly at other stores to ask this store for help....If a manager sets the tone.. that means.. the team will follow...God Bless your store and may it prosper..Amen!

Horrible customer service. When you try to correct an employee from making a mistake they try to find a way around it. They never explain things thoroughly. For how much you pay you should be able to have better service than this. Worst company ever.

Great Service. Easy to deal with. Good support

Danny was very informative and great customer service!

If there was a zero star I would give it. Just bought a new phone today from Juan. Asked him at least 3 times if my pictures were being backed up. Answered yes all times. He was busy with other customers even though we had texted over weekend and I said what time I would be in. Take the phone home go look for a pic and guess what no pics. Called Verizon main number she had me on hold for 23 minutes trying to get Juan at the store. Get him and he says go to Apple. I said I’m not going to Apple I was literally just in there. Then Josh the so called manager gets on phone and says they are not trained for that. They only know to hit one button and if it works it works!! Are they kidding me??? When I’m done with everyone this phone better be free!!! Forgot to say I have been a customer for over 25 years back to when it was Ameritech. Too bad customer service went out of style.

Cesar at the Addison Verizon store saved me from having to completly reset my phone.He is fantastic.

Was greeted as I walked in, said what I wanted to see and he showed me all the phones I was interested in. I got some info and said I would study it, to make a decision. No pressure, nice visit.

Great customer service! Nereida is the person I always deal with. Shes very knowledgeable and has great customer service skills.

Ahad is an excellent rep and is the most helpful person Ive met at version.

Wish I could give negative stars. The Idjit named Veronika that works here let someone buy a new iPhone and iPad with my account. This was done 10/01/2018 I LIVE IN ANOTHER STATE. Who trains you people? Get it together. Honestly.

Been waiting 30 minutes to have contacts transfered to new phone. Got checked in twice somebody walked in front of us and served and left and now this other guy just fartsing around.

It was a awesome experience, thank you Ahad for the help.

Super helpful, super service

I have been for service several times, and I purchased my phones there. Each time there is no waiting, if at all, and they were able to solve my problems. Jesus waited on me, and besides solving my problems, he was very patient with me. He took the time to go through all of my applications, and deleted the ones that he could delete. The only thing, which is true of most computer stores, is that they dont teach you how to solve the problem. They solve it for you.

Awesome

Natalie not only delivered great customer service but she assisted us and another customer in an efficient timely manner. GIVE HER A RAISE!

HORRIBLE. PATTY IS THE WORST MANAGER I HAVE EVER HAD TO DEAL WITH. STAY AWAY. THEY HAVE NO RESPECT. NO COSTUMER SERVICE SKILLS. HORRIBLE HORRIBLE HORRIBLE. LIERS. LIED TO ME ABOUT WHO IS IN CHARGE AMONG LOTS OF OTHER THINGS. JUST REALLY COULD NOT HATE THIS STORE AND TEAM OF MANAGERS ANY MORE THEN I ALREADY DO. Negative stars here!!!

Not good. Made a 6:30-7:00pm appt. window online ahead of time. Received 2 appt. confirmation emails. We arrived at 6:41. At 6:51, Verizon associate checked us in and stated he did not see our appt. in system but it would only be a few minutes. We left at 7:25 after waiting 34 minutes without assistance.

Best service cutting edge technology

Horrible customer service. They literally flat out lied about our deal resulting in a bill double of what was expected and then denied it. Ill switch carriers when the lease is up.

Great place for cell phone needs

What a joke! I went here with my parents yesterday to get new phones and we left the store being told we just needed to transfer the content of their old phones to the new phones because the stores WiFi sucked. We got home to find the phone were not even activated. I called the store and was on hold so long it transferred me to the corporate office who then put me on hold for a grand total of 20 mins. Off to a great start. Then I go with my mom to another Verizon store in Schaumburg to be greeted by cheerful faces until they realized we needed help and werent buying anything. Their resolution was to wait another hour and then they left to help other customers. What a horrible time spent with Verizon!

They really know their stuff here

Friendly service got my phone within few minutes and walked out of the store very happy. Will shop at the Verizon store again.

After being with Verizon for over 12 years they still try giving me a cancellation fee of over $300 which I will never pay, they can pound sand

So I have a hotspot and two Gizmo gadgets from Verizon. (My cell phone service has been with tmobile for years including all 20 of my business lines)so, Horrible experience. been a customer with them for a while, someone hacked into my mobile hotspot and drove up over a $1,000 bill now mind you my normal monthly bill has always been about $50. To notify me, Verizon is sending text messages to three devices that are not even capable of receiving text messages, you think they would know this since they have it on their computer system. Obviously, I thought that the company would do something to rectify the situation since they know the devices cannot receive text messages on any of them. Call customer service, get no where, the Im sorry, but weve been sending texts, not our fault you cant get them..seriously!? So then I Come to the store where they tell me I have no choice, Im to pay the $1,150 phone bill.What!?HORRIBLE customer service and NASTY way to treat a loyal customer. They dont help when its their own product and account that has been hacked.Do yourself a huge favor and save money, dont use Verizon, go to TMobile, no overage charges, unlimited service and pleasant customer service. Or go to another carrier. Because verizon doesnt care about their customers.

Very nice workers, great knowledge on products.

Good service. No wait

Great service and friendly people, was in and out fast

Clean and well staffed Verizon store. Plenty of parking.

I love this shop. I go to Addison when ever I need Verizons help and they​ always help me.

Very busy store. Experienced and friendly staff.

Called to get a sim card for my corp phone, so i dont have to wait to get a sim card. This people wont give me a sim card. Everyone is that selfish. All they want is their commission. No one cares to take care of help with an issue.They charge a rip off rates and then bad service.

Great Service 👍

Atrocious customer service, my friend is visibly disable and was totally disregarded and disrespected by Tech Support at that location. He he could not help her, he should have gave solutions about how and whom could help her with her VERIZON PHONE! We will be contacting the regional manager. !

Thanks to knowledgeable personnel A.M.

My issue has been addressed and resolved.

Best data service in usa

I had one bad experience hence my prior rating, but Ive had more positive experiences at this Verizon and other stores as a retail trainer.

Steve was very helpful

Good Customer Service

Awesome customer service!

People just hunt You down and go for the kill. Will try to sell you the whole store

Prompt excited service

Friendly and very knowledgeable.

Very helpful, polite and courteous!

Very helpful and kind employees

There service was horrible. I went to try to get my phone and they make excuses up to not give me a new sim or phone...

They threat like a person not a number

Excellent customer service

Excellent staff !

Do not follow thru with what they promise

Customer service is just awful. Id rather eat glass than walk into that store again.

Ahad was great!

Helpful employees

Fast service.

Came with an issue, got resolved within minutes. staff member was friendly.

Wonderful store!

Both stores are closed

Love Verizon.

Always helpful

Very helpful

Staff was friendly

Very helpful

Typical Verizon store.

My Verizon

Great

Just okay

Friendly Staff