I couldn’t be any more upset, unhappy, & regretful when it comes to Kia, they actually deserve NO STARS!!! My whole buying experience was awful. I purchased my first new vehicle, a Sportage, with them April 29. My windshield got a rock chip approximately 2 weeks after my purchase! I was so upset but they assured me that since I purchased the warranty, that it would be replaced. Mind you they tried to make me use my insurance first before me making them look up my warranty. It is now November and I still don’t have my windshield. My car has been there twice for an oil change and each time my windshield was supposed to be replaced & wasn’t. It wasn’t here one time but nobody even told me, just had me drop my car off and inconvenience me for the whole day. Another time, windshield was broken but obviously nobody checks it before scheduling appointment and having me drop it off and go without a vehicle all day. These people lie so much and everyone tells you different stories. I’m so frustrated with my vehicle purchase overall (too many things to list) and will never ever buy from Kia once I’m done with this car! I’ve been waiting for a windshield replacement for 6 months and that makes no sense. Who wants a brand new car with a broken windshield??? My advice, Go somewhere else!!!!! I wish I would have every day!

Kia as a vehicle is awesome, but the buying experience at Kia of Abilene was horrible. Beyond pushy and aggressive. Even threatened to sell our vehicle to another couple if we didnt hurry and buy it. My wife was nearly in tears. The offer for our trade in was beyond low and when I brought up that Edmunds value was much higher, I was asked Well is Edmunds going to buy it? We should have walked out but we really wanted the car and due to the shortage werent sure we would find another one anytime soon. I would definitely recommend the vehicle, but not this dealership. Go buy somewhere else. Also watch the financing they offer you. When I questioned them about it, they were going to charge me double the interest rate than what I could get locally. Dont take anything they say or offer as the best deal.

$8895 ‘markup’ for their new Tellurides that give you no option to take them off. The $8995 markup isn’t worth your time. If you can wait.. look at DFW area Kia dealerships.

Warm welcoming environment. Always courteous and helpful staff.

Drew Martinez is awesome. My car was totaled and I had sprained my ankle. Drew called me and took all info on the phone, found out what I was interested in and brought the car to my home for me to test drive. Outstanding service and amazing deals. I have a new 2021 Kia Soul and I love it. Kia of Abilene keep it up.

Wonderful Warranty on new Kia!...

Will never go back here. The vehicles were nice. But the salesman we encountered was beyond pushy, intimidating, and aggressive. We have never gone back, will never support the dealership in any way ever again.I have owned a Kia in the past, and have no ill will towards the brand. But that one salesman left such a sour taste in our mouth that we have never dared go back and shudder every time we drive past the dealership because it brings up that encounter every time without fail.

I love kia! their costumer service is amazing and they treat you like family! definitely will buy from them again.

This dealership is where its at. If youre not purchasing from Kia, youre missing out on not only some really gorgeous, quality vehicles... but youre missing one of the best experiences ever. We all have a nightmare car salesman story, and Kia won my trust with the last 2 purchases. They listen, and deliver.🙌 because of this, I have sent my whole family to see them. It is unbelievable how far this brand has came. Thanks Kia family for changing my attitude tword the car buying process!!!

Service department is terrible all new staff cant seem to fix car dont know whats wrong with it my information says take the car to Kia to reset the navigation in the clock they say its going to cost $900 to replace the whole entire unit they cant fix it and unfortunately its not under warranty they said. JD old customer service manager was super major loss when they lost him all new staff nobody knows anything about what theyre doing will be going to the general manager and further up the line to find out how to fix my $30,000 car

I like it very much, real helpful and striving to make things easier and better for the client 😀.

To all of the people at Kia of Abilene, I want to thank yall for all you did to get me in my new truck, especiallyDrew Martinez, you help me look for a truck for months until the right one came around. So I appreciate all your time and effort 🙏

Went in for service. As soon as I pulled up, someone came to greet me before I got out of my car. We went over that I needed to have done and he gave me an idea of how long it would take. Everything went as planned. I appreciate being walked to my car and having my door opened for me. As a person, who pays attention to details, I appreciate the extra steps to make sure I was taken care of.Note to the sales dept: stop being so pushy. As I walked around the dealership to kill some time, I was asked if I wanted to purchase a new car before being asked anything else. If you had stopped to ask, you’d know I already purchased one and no it wasn’t from your dealership but that’s because you didn’t have the option that I wanted.

It is now October 2021 after trading a Kia inApril of 2021 and was told my $600 gap ins check would finally get to me in August. Not a da** penny. Gave me run around after run around. DO NOT DO BUSINESS WITH THEM! THEY ARE A BUNCH OF SCAM ARTISTS! AND LIARS! AND THIEVES! ESPECIALLY THAT FINANCE GUY! Will never do business with them again! They lost my whole family and friends as customers. And we buy new cars often! No sir! We talked to finance guy and he looked it up and said check never was sent out. First time I went in they said check will come in end of May. Second time I brought my husband in, said August. Then in August told me there d be a two hour wait to talk to someone. I was treated terribly and made to feel like I was not intelligent.

First class customer service!We purchased a vehicle with Kia last month, and we were truly impressed with the customer service. From start to finish, our sales associate was personable and attentive. Every person we worked with was so helpful and mindful of what we were looking for. Never pushy. 10/10 for the purchase experience, and a special shout out to Anthony!The service department is equally impressive! We purchased a certified pre-owned vehicle,and there were some pen marks on one of the seats. The service department pursued every option to make it right, and ended up repainting the seat and delivering it to our home when it was done! Simply outstanding and highly, highly recommend!!

This team made buying a vehicle easier than it has ever been; friendly, courteous, and knowledgeable staff across the board. Thank you KIA of Abilene!

I love my kia soul but no matter how many times they tried to fix my car the mysterious noise has never been fixed! Its pretty disappointing. The workers are super friendly and are always welcoming. Ive just learned how to turn up the radio to ignore the rattle of my little car. On the other hand Kia has the best peanut butter cookies ever. Very very 👍Visited today 10-12-20, great customer service from J.D.

This dealership is the real deal. I recently completed a trade-in and used car purchase. I appreciated their consistent communication via phone and email. The terms for my trade-in & purchase which were negotiated online over the course of a week were honored when I visited in-person. Their attention to detail and customer service were top notch. I especially appreciated the professionalism of Drew Martinez & Rob Saltus from the pre-owned department. They took care of us, and that is a rarity at most places. The culture of this dealership was positive, not pushy, and straight forward. It’s no wonder why Kia of Abilene is rated one of the best dealerships in the U.S for a few years straight.

If you are looking for a good sales person, see Robert Martinez! He is knowledgeable, friendly, and works with you.

Well their summer giveaway is a joke you dont win anything. They took the flyer and the key and that was all give you a business card and send you on the way

I originally gave a 1 star. Rightfully deserved at the time. Finance lady needs more training or something. Seemed as if i was being swindled. Now that the manager was willing to go beyond and seek anything I needed and give full clarity. I felt I needed to give a better rating. Customer satistifaction is there from the manager. That is always a plus.

Called to ask about the availability of Tellurides, and if they were selling at MSRP or marking them up. He said MSRP, but then said they all include a $6995 protection package. Just be honest up front and tell people your getting a premium on them.

Bill Zurek made this the best experience I’ve had buying a new car. He contacted us once the exact model came in and later that day we went home with it. He explained and demonstrated everything in the vehicle and made sure we got what we wanted.

Abilene of Kia is hands down the most welcoming dealership I have ever waddled into. It was like I was visiting a friend who I hadnt seen in over a year... even more refreshing than a white claw.Great inventory held by the most beautiful people in the industry. The only pressure I felt was my cheeks being absorbed into my forehead from smiling so much.Kia of Abilene isnt just a place to get 5 star service and an amazing product, its a place where friends.... nay... dare I say second family is made.

Everytime Ive gone there, its been amazing service. We made a switch after having issues with another dealership, ever since then, its been such a blessing to be taken care of by Kia of Abilene. Shout-out to everyone there in every department, especially Michael G. from services. Not sure if anyone will read this, but if anyone from Kia of Abilene is, thank you so much. All of you give me the best part of my day everytime

I had a few issues with my car after changing my windshield with another company. This gentleman (whose name I didnt take :( ) checked my fuse, had the blown one replaced & had my car back to working correctly. I was so relieved. Thank you! Thank you!!

Great place they did ther job, no questions ask, an even had a good show on while I waited, way to go 😀

Great Customer Service. They even found crayons and a coloring page for my grand daughter.

Great service and always friendly staff. They get me in and out quickly anytime I need service done on my Kia.

Love my kia sportage and the they are always there to help you get your car fixed and you back on the rode.

Excellent customer service and very helpful staff. Bought 4 cars from them. Best dealership I have ever worked with.

Service dept is always respectful, friendly and prompt. Been coming here for years. Its always a joy to see friendly and familiar faces.Update:Recently in need of assistance. Communication was great, as always. Return phone calls were prompt. What was said would be done was done and in a timely manner. Satisfied customer. Would recommend!

Very misleading dealership. Filled with pushy salesmen that don’t try to meet your needs or concerns when you address them. Love my car, but not this location.

Went in for an oil change and after they rotated my tires, one tire fell off and there fix was to keep all damaged parts on truck called it safe to drive. Pics of a before and after of just the rim. They did replace the rim but when I finally accepted the truck and went to jump into the truck. My side step nearest to the tire that came off was somehow very loose and they wouldnt do anything to repair it. They said the mechanic that did my tire rotation and oil change told them it was already like that when it came in to their shop. I know it wasnt like that when I took the truck in. It seemed to me as not to blame the Kia company for the step coming off cause of the tire but very likely when the tow truck picked up the truck to tow back to the shop.

Trying to rip me off on my gap ins money that was supposed to be returned back in April 2021. They have lied about it, and keep saying it will be mailed. Liars and cheats.

This dealership is awful to say the least. If I could leave no stars, I would. A friend of mine purchased a brand new kia here and the engine got flooded when we got all the rain here in town. It has now been over a month that she has been without her car and they refuse to provide her with a rental. Terrible customer service. DO NOT USE THIS DEALERSHIP!

I really appreciate the hard work these guys did to get me into a car. I am so grateful. It was fast,and easy, They were professional and worked as a team and I could sense that throughout the entire process. Guys and Gals keep doing what you are doing to put a big smile on faces like myself. Thank You

I recently purchased a new Sorento at the location on S 1st St. My sales associate was Drew and he was so down to earth and made me feel very comfortable. It was a pleasure doing business with Drew and his manager, Jason Jones. If you are looking for a good pre-owned vehicle, I highly suggest Kia on S 1st St in Abilene!

I normally hate talked to car salesman but it wasn’t bad here.

This place is Awesome 🏆🏆🏆 Excellent customer service !! Made car buying a breeze!!! Would highly recommend!!

I Love Kia Best Place Ever And I Will Continue Doing Business Here.They Really Do Be Taking Care Of You.

Fantastic service! Highly recommend! Erin really helped me find the perfect vehicle. She took the time to go over all the features and wanted to make sure I was comfortable and able to use the technology that comes with the latest vehicles. Kia of Abilene has a wonderful, friendly staff!

Friendly out going sales people. That go the extra mile to make you happy an put you in a car that puts a smile on your face

You cannot ask for better service, they came and picked up my car and did the work needed then they washed my car and my mats. This was 5 star service with a smile! I love my Kia and the Kia of Abilene team!

Terrible experience had told them that I did not have a down payment over the phone and that I did not think they could get me approved without one not only that but told them that I already had my own lender that didn’t require a down payment however the sales manager Calvin told me there banks was “special” and really believed he could work with me. So I gave my info and they ran my credit only to tell me I needed a down payment and that they would not work with the lender I was already approved through because it was out of there “lender range” well that was one excuse then came back with a second excuse saying they have already had trouble with that bank. Also I drove 70 miles there just to get told what I already new about needing a down payment. The sales guy seemed alright but I will however never refer anyone to them!

I was looking for a TELLURIDE for my wife, and couldn’t find anything in Dallas. I began searching outside of DFW, and found exactly what she wanted. Our sales Rep and Manager were helpful and friendly. They delivered to my office in Dallas on Halloween!I noticed a few days later that I was missing a valve stem cover, Robert mailed some to us. About a month after buying, my wife took her first road trip with our two boys (lap dogs). She got out of the TELLURIDE to restore her personal comfort, and an alarm began to sound. It was a child rear seat warning ( each of our boys were in rear bucket seat). Robert to the rescue! He called and walked her through the settings to deactivate the feature.My wife LOVES the TELLURIDE! Lane assist and blind spot, make her feel safe and she can drive in DFW with confidence.Thank you Abilene Kia!

Great place to buy a car

I walked in and fifteen minutes later walked out with a $5 dollar Chick-fil-A gift card.

Very easy no pressure smooth transaction salesman bill Zurek was absolutely great!0

Easiest vehicle purchasing experience I have ever had. The entire staff here was knowledgeable, and professional!

Hands down best car service department in town. Always willing to do everything they can to make things as easy as possible for the customer and most affordable! Highly recommend!

Service Department staff are always quick to meet and greet you upon arrival and get you situated in the waiting area, if needed. Always have fresh coffee from the Keurig and cookies. Other staff friendly and make you feel at home. Randy and JD are always ready to explain what they did to your vehicle and explain options. Good experience.

Great place to buy a car. All employees were nice and welcoming. They stayed late for us and devoted a lot of time and effort to find us the perfect car!

Highly suggest you take pictures and videos of your vehicle before getting it serviced here. They broke my engine cover and denied doing it. Then refused to pay for it. Calling me irrational. I would recommend driving to another dealership if your Kia has issues. Worse experience!!Since Im unable to reply Ill edit my review.Why would I call the service manager when it was he who call me irrational, and got loud with me? Hes already denied breaking it, and said he would speak to the GM about maybe getting me a new one. His words were, ill think about it yeah. Id rather deal with another dealership.

Friendly staff, helpful in looking for used car, allowed to test drive vehicle.

Always get great customer service. And are always in communication as to what is going on with each situation.

Excellent service, excellent customer waiting room as your car gets serviced. They definitely get things done on time and after its all done they tell how your car doing. Its either good or bad. But they always let you know what to look for. Thanks Kia Of Abilene for excellent service and excellent customers service.

Absolutely wonderful! So helpful. Helped me get into a car with my husband serving overseas! Went out of their way to make it easy!

Im so glad I brought my business to this dealership after another Kia dealership closer to me just didnt move aggressively enough to make a sale. I had the opposite experience with Kia of Abilene. Cody was my salesman and he is very good at what he does. His communication was great. The car was delivered to me by the end of the night.

Randy and His service team are always a pleasure to visit.They go above and beyond to make sure they meet your needs.They hold themselves to the highest levels of standards. I definitely recommend then to all my colleagues.

Terrible experience at the service department.

The only disappointment i had was i did not walk out with a new K5 other than that it was a great

Best Service Center ever

My husband and i had a very nice experience. Our salesman Anthony Stallings was sooo nice! He was very professional, knowledgeable, thorough, and personable. Anthony didnt let us leave the lot without showing us everything that we needed to know about our new vehicle and that was comforting. We left the car lot with absolutely no questions about anything because he was so thorough in helping us setup and understand the all of the functions in the SUV. Thank you once again Kia Of Abilene and Mr. Anthony Stallings........Five ⭐⭐⭐⭐⭐.

William was awesome getting me into a great car. He also worked really hard on keeping my payments low and he even ate a reaper chip to get my down payment to 4K.Def will be back for my next car.

Love love love the folks at Kia of Abilene, the service is THE BEST, and I would welcome everyone to go see my girl ERIN, she’s the most awesome sales person. We wanted to bring her home with us. Love the mileage and love my little Kia.

Everyone was gracious and kind. The service was excellent. Thank you.

Everyone was very knowledgeable and helpful. They tried very hard to earn our business. Would recommend to anyone looking to purchase a new car.

Jason Jones helped me a lot today to get me my first every car. He was really helpful and nice with picking out a car and everything else.

Wasnt very impressed with our salesman did not buy a car

Clean and modern with friendly staff

Got a Kia K 5 friendly people very knowledgeable

These people are so friendly and quick! Clean restrooms, killer lounge.

Fast, friendly service.

Went in to get tires aired up, got an oil change while I was there. JD was very helpful! He kept me updated and answered any and all questions I had for him. It was a great experience!

Thank the Lord for everyone working here! Me and my dad are on a cross country road trip, from Tucson, AZ to Charleston, SC and we happened to get a flat tire in Abilene. We called up this Kia and told them, obviously very stressed out about this emergency, and they got us right in, luckily were able to patch it, and had us back on the road within an hour. Everyone there was so incredibly nice and they took the stress off. We also have my cat with us and I was concerned they wouldn’t let us have her in the lobby but they were very accommodating. THANK YOU again Kia!! I highly recommend coming here for any service needs.

I just recently bought a 2021 Telluride from Kia of Abilene. My experience was simply AMAZING. Erin was so efficient and had amazing people skills. She made sure I knew how to use all the features on the car. I’ve never dealt with someone who showed such enthusiasm for their job and customer satisfaction. She was all about the customer. I would recommend this dealership to anyone and my telluride is awesome!

DO NOT DO ANY KIND OF BUSINESS WITH THIS PLACE!!!!! I can’t go into detail because of legal reasons but they will screw you over left and right and leave you stranded!!!!! BEWARE!

The best, most considerate service department anywhere.

The best service dept!!! Randy is professional and accommodating. They are so efficient and the operation is run efficiently and their expertise is top notch.

Update August 2021: if I could give no stars I would. I was a loyal kia customer until recently. The sales staff repeatedly lied to me and raised the price of the vehicle I wanted by $6000. Instead of admitting they raised the price, they tried to convince me it was a different vehicle! Too bad I can read and saw the VIN was the same. They did eventually admit it and apologize but Ive never been repeatedly lied to like that before. Be careful if you are considering buying from here. They are liars and conduct very shady business. It was the worst experience Ive ever had. Im still shocked they treated a repeat customer this way. Never again! Toyota is right across the street!

Very nice staff very friendly took good care of my friend

My experience was 5 star great. Everything was explained as the process was done. I wasn’t forced to accept anything I didn’t want. I’m completely satisfied and would recommend my salesman and Kia of Abilene to anyone.

I find kia of abilene 1 of the best shops i have ever experienced. The staff (All the staff) Including the service department have treated me like a person and not just a number. Professional and gets the job done right.Thank yall very much.

Salespeople there are shady.I agreed to cosign for a friend. The person handling the paperwork there actually tricked me into signing as the primary and my friend as the cosigner when he knew well what my intention was.Not only, but no matter how many times you tell them to quit calling you, they still do on a daily basis. After assertively yet professionally telling them to stop calling me, I noticed my phone started getting flooded with spam callers, to the point where Cricket automatically enabled spam protection.Trying to get the cosigner to take over payments now without my name on contract or refinance to get my name off but KIA said they wont do that.Theyve also been known to double charge people and been a slouch when it comes to sending back the money. Guess theyre only fast when taking the money.

They post vehicles with prices then later change the price on you. Claim to have a disclaimer. We call that false advertising.

Great customer service.

They took care of my tire quickly

Very unfriendly and no knowledge of what they sell. Very sad experience.

They are fast and friendly.

Unsatisfied with the optima I had been pressured into buying and being extremely overpriced. You’d think if you spent $30,000 on a car you’d have more such as tinted windows, heated seats and dual climate controls and a sunroof and maybe more extra features but I have none as my optima is as basic as it gets. My credit was ran over and over again putting a ton of inquiries on my report and my payments are killing me as I can not get ahead with anything right now. I will never buy a new car again especially from Kia. It’s really unfortunate how much greed was in my situation when a car that should of been 22,000 Ended up 30,000 completely messing everything up for me, but I guess as long as the salesmen are content a customer does not matter.

Company is on point here in Abilene from sales to service Calvin Luther is awesome and will take care of you anyway you need!!!

If you want great service call cannon I have been trying to buy a truck I cant remember the other salesman but keep putting me off then the other day cannon called me and he will try to help me and boy did he he got me approved with no money down. Cannon is a great salesman and he will go to bat for you. I would recommend Kia of Abilene and if you do ask for cannon and tell him I sent you

A very warm and friendly atmosphere. The staff is awesome

Dealership disguising an $8000 markup over MSRP as a protection package. Just be honest. Its a markup based on low supply. The protection package has little value. Certainly not thousands of dollars.

Always fast turn around on all work have done. Polite and helpful staff. Warranty work done in a timely manner.

Above and beyond customer service. Cody G. is awesome ask for him!

It was very fast, efficient and cool inside. The Kia representative was very friendly and helpful. I love this place

Great staff, friendly service, Andre did a great job selling us our new Sportage

I was so appreciative of the service from Nick my sales guy to Robert the sales manager and Matt who handled the financing. They hand-delivered the fabulous Telluride all the way to Lubbock took time to go over everything and I can’t say how much I appreciate what they’ve done. Give Nick a call and you won’t be disappointed