By far the best experience I have had purchasing a vehicle. I was given a reasonable price for my trade in. Low pressure sales, Gary was very personable and made the experience smooth and easy, explained all the controls & functions thoroughly. Highly recommend purchasing here!

Had service done on my vehicle. They were fast and efficient in finding the problem. Ric and his team were very open about what was going on and kept in great communication. I appreciate them being honest with me. Definitely recommend service with Five Star Ford.

Great costumer service going through the sales process. They will go out of there way to make sure you satisfied with your vehicle. Even with the newness of the Mach E mustang and all the headaches of a new product they worked with me to address my issues and help get them resolved as timely as possible. All my future vehicles will be from 5 star Ford

Bought my very first brand new car here. It had only 15 miles on it when I drove it off the lot. Still own it. They were gentle with a first time buyer.

I had some service work done to my car at five star. Under the extended warranty plan that we purchased when we got our car there. Everyone is very friendly and work hard to take care of their customers. Definitely a place to go to get your car worked on if you have one of their models cars.

I HAVE DEPENDED AND ENJOYED DOING BUSINESS WITH HARBOR CHRYSLER, DODGE, JEEP, RAM OVER THE PAST EIGHT YEARS FOR SERVICE ON MY TWO VEHICLES. SO SATISFIED WITH THE THEFOLKS THERE, THAT I CHOSE TO PURCHASE A NEW RAM TRUCKFROM THEM. THEY REALLY EXTEND THEMSELVES TO MAKE YOUFEEL LIKE FAMILY. ITS NICE TO HAVE FRIENDS THAT KNOW THEBUSINESS AND SHOW SUCH CARE TO THEIR CUSTOMERS!!

I purchased my dream car, Mini Cooper S hardtop from Five Star. Although it was used, it was the perfect color and featured all the bells and whistles in a Mini. I believe I paid fair market value and the process was so smooth. Great customer service and I was in and out in less than 4 hours. Highly recommend!!

Lincoln replacement pieces are no longer available for Baby Vader, nevertheless the visit was wonderful, I agree that I enjoy the scent of rubber.😂

Took my jeep in for a quick check. They saw my warranty was coming up so they did a good go over to make sure I could get work done if needed while still under warranty instead of potentially after my warranty expired. It was appreciated.

I love service here they know me and my vehicles. And help prepare fore 10k trip.

They repaired my car and did a fine job! Good guys that know their stuff! I was on the GM side

I am seriously blown away by the service at this dealership. Not only were they very polite and diligent about finding me the right deal on the SUV I fell in love with, but went out of their way to deliver the vehicle to me, in the middle of a snow storm, over an hour away and pick up my trades. That is above and beyond. The sales manager, salesman and finance were all top notch! Highly recommend!

The parts department here is super friendly and helpful. I was able to get some of my parts at a better price here locally than elsewhere, even online.

Done right at a reasonable price.

Always great at the service department. Love that I bought my car from them

Very friendly, knowledgeable staff. They do great work.

Amazing staff very helpful and knowledgeable

Wanted to see the new Maverick truck. Or a Ranger. To soon for Maverick.

Best car buying experience I’ve ever had. They were so patient!! It took me hours to decide which car I like. They just waited and we’re so nice even 2 hours past their closing time. The next day spent hours with me again showing me all the options in the car. Since the purchase I’ve been able to ask questions and they have followed up on everything as promised. Both Carlos, the sales person and the manager are very nice and helpful.

Went there with my sister because she was going to buy a truck from them. Me and the kids went inside to wait while she was on the phone and the greeting we got was awful. Very judgmental and their lucky I wasn’t there to buy a vehicle from them because I would have walked right back out the door. Now the guy who was selling her the truck was very nice and very friendly. But the other staff needs to get some help in customer service.

Great service with a smile, very helpful. Thank you!!

Im never taking my cars here again. Rude disrespectful customer service to my wife. Didnt do the work I asked them to do and I had to pay money out of my pocket when I have a full warranty.

We had a great experience with Five Star. We have been going to them for years and always get treated well. This last time was exceptional though. My wife and I stopped to look around and ended up trading in my beloved pick up for a brand new Ford Escape. The deal was so good I couldnt walk away from it. Rick Dunlap is an amazing salesman and was able to fit our needs into every aspect of the sale. We will continue to use Five Star for all of our car buying needs.

I do not recommend getting a vehicle from five star. I’ve only had my car for 4 years & all the electrical on the dash board is malfunctioning & it’s going to cost 4-500 just to diagnose it. Not excluding parts & labor.

We told Gary Gallinger what we were looking for and scheduled an appointment for a test drive. He chose a 2020 2500 Ram Bighorn for us to test drive and it was exactly what we wanted and we were able to drive it home the same day! Quick, easy and Gary made it all happen for us! Thanks Gary! Give this man a raise!!!

Great Service 🐕‍🦺🙂

Good, fast service.

Always the best service from sales to service.

I have purchased my cars and trucks over the years from many dealerships in Pennsylvania, Texas, and Washington. After visiting two other dealerships in Port Angeles, and trying to get a good deal on trading our full size truck for a small SUV we gave up and went home. We felt that the sales staff wasn’t comfortable dealing with people our age. Our daughter had bought a Jeep from one of the Five Star dealerships in Aberdeen and wanted us try them. She gave Five Star Ford Lincoln a call and told them what we wanted. The sales staff emailed us several SUV offers and approximately what our trade deal would be for each vehicle. We picked a SUV and drove more than two hours to get to the dealership. The sales Manager and staff had the SUV cleaned and waiting for us to test drive. The trade in offer and the sales price were great. Everyone connected with our deal was helpful and courteous. I felt that this dealership has people wanting to listen to your vehicle needs and then working to match your expectations. It was a long trip going to dealership, but driving home in a new SUV was very pleasant.

Picked up my 2019 dodge today. This is the fourth time I have bought a vehicle from Gary Gallinger at five star. He has always taken such good care of me and treated me so well. Damon the manager is easy to deal with and quite a hoot. I believe both Gary and Damon truly put their costumes needs first. I have spent 43 years in retail management and I know what good customer service is. I can honestly say I have experienced great customer service every time I have been in. They take care of me during the purchase and also after if I have any questions or service needs I hope I never buy another car ever. But if I do I will not go anywhere but five star Ford and I will never deal with anyone other than Gary and Damon. By the way Gordon in finance was also fantastic.

I’m not that impressed with the person checking us in the service department. He has zero people skills but my main disappointment is with most of the sales department. It’s mandated that we ALL wear face masks. While having our oil changed we couldn’t help but notice how many of them thought their face masks should be worn hanging off an ear, off their chin or around their necks. One salesman was helping customers and another thought it was stylish to wear his mask on top of his head like a bonnet.We don’t like wearing them either but shouldn’t we all be setting an example? I wish I could post the pictures I took.

By far the best dealership I have ever been to. Everyone was kind as well as professional. They did everything they could to help me as much as possible. The vehicle buying process was easy and enjoyable. Sam my sales associate was polite, helpful, generous and took care of everything to ensure the process was as painless as possible. If your looking to purchase a vehicle ask for Sam. You will not be dissatisfied with the service or employees here, they truly care about theyre customers.

Courteous and helpful staff had us back out on the road within hours after we lost our keys.

Ive done a few deals with the chevy side. I decided I wanted a new f150 so I went to 5star. This is the worst dishonest dealer that I have ever been too. First of all they were pushy rude. Offered almost 4k lower then fair market value for my trade. Like ppl dont have the internet for kbb? The sales person/ sales mangers are argumentative and overly fake about what they can do for the customer when in fact they are looking for any number they can fuge in there benefit. They lost a repeat customer who always keeps money local. I strongly recommend if your looking here to shop around

The customer service was kind, i got 1 free car wash token and got taken home

Bought my second vehicle from Five Star last week. Based on my experience for both purchases, I consider this business an All Star dealership. Sales, finance, and service department personnel treated me professionally and timely.Got a great deal on a Ford F150 4x4 SuperCab. The particular model w/accessories I wanted was not available on site, but they were able to find one and have it delivered within 3 days. I never felt pressured throughout the process.Once I took ownership, the Salesman spent an hour helping me program the on-board computer features (iPhone, Media, Mapping, etc.). Explained all display/push button functions, and answered all my questions that came up during our training session. I felt a sense of rushing and felt he would stay stay with me as long as it took to ensure I was comfortable.Anyone shopping for an automobile or pick-up truck should seriously consider a trip to Aberdeen, WA

I was expecting to get the usual car sales treatment. Chris was fantastic! He had the car up front and ready to go when we arrived and did not try to bait and switch us as we have experienced in the past with other dealerships. We will be customers for life! Great job 5 Star.

My wife Donna and I were very pleased with the service and help we received purchasing our 2017 Jeep Renegade. It was obvious from the beginning that the people at 5 Star like where they work and work hard. Ricky Dunlap was especially helpful. He truly fit the description Product Specialist. He was there to help us, not sell us. He was beyond knowledgeable. If there were doctorates for understanding vehicles, he would be a tenured professor. We were not sure what we were looking for, only that we had a budget we needed to stay within. Ricky was diligent sticking to our budget and showing us only vehicles that fit. The Jeep Renegade was well priced and we were even able to afford to add the extra warrantee and protection plans. We love our Jeep. We also were very pleased to work with Bud Erickson. His personal and professional demeanor helped make the paperwork process so easy and clear. 5 Star has a great family of skilled and caring people who work hard. Thank you!

My salesman, Chris, was great. Everyone at the dealership was very professional and it took no time at all to purchase the truck. Looking forward to do business with them again.

The team at 5-Star Ford in Aberdeen are quick, efficient and sincere. Damon and Ricky made the buying experience the best I’d ever experienced. I hope the Big Boss knows they’re underpaid...

The best ever, always friendly and will go out of there way to take care of you.. My sales person is the best.. that would be Paul.. dont forget about the finance person, that would be Bud.. I bought many cars here and taken care of every time. Damon has a great team... thank you.. and just bought another car this week... awesome deal all the way around... thank you

Once again our experience at Five Star Ford was a great one. The purchase of my new F-350 is 15th vehicle we’ve purchased from Five Star. Ricky Dunlap and Damon Gleason always take care of us on every purchase. This is the reason we shop Five Star Ford and will continue to buy locally. Thank you Five Star Ford!

Phenomenal, exceptional, awesome, helpful, painless and easy arent words you would normally hear when describing a dealer experience but trust me my sales team at Rich Hartmans Five Star Dealerships in Aberdeen, Washington were that and more.I was looking for a 2018 Lincoln Navigator to replace our old minivan (something nice for my wife to drive) and came across a very well-equipped low mile Navigator at Five Star Fold Lincoln. I figured Id just call them and see what the details were on the SUV. I call and started up a conversation with Pat Noll at the dealership and just chatted about the SUV, why it was leased for only a year (owners’ daily driver) and other pertinent information. Pat was open and answered all my questions without trying what I call the dealer conversation (monthly payment, etc.). I finally got to the point and told Pat what I was willing to pay for the Navigator, he didnt seem phased and simply let me know that hed call the dealership owner and ask if he would accept my offer, simple as that. About an hour later I get a call from Pat, and he lets me know that we have a deal (remember the easy word above).So, we go through the normal conversation about a car deal. I tell him Im going to finance through my own bank, once again; no, “well you should finance through us;” he simply asks what interest rate I was getting, tells me he probably cant match that and proceeds to getting everything handled. At this point he needs to hand me over to one of the financial managers and I think, uh oh, here we go.I get handed over to Bud Erickson and all my fears are alleviated very quickly. Pat has briefed Bud on the car, the financial information and the agreed deal. Bud runs me through the numbers, doesnt even try to up-sell me on anything and emails me a contract with nothing more on it than Five Stars standard document fee (clearly documented on their website) and a trip permit fee to drive the SUV back from Washington to California.Pickup day comes; the dealership sends a driver to pick me and my wife up from the airport. We get to the dealership and within an hour were on the SUV driving around doing some sightseeing in Seattle.I could go on forever but I want to be really clear! I cant reiterate how great Rich Hartmans Five Star Dealerships, Pat Noll and Bud Erickson were to buy a car from. I wouldnt hesitate to recommend this dealership and their sales team to anyone, which is why Im writing this review. Everything was seamless from start to finish. You cant go wrong trusting these guys.On a quick side note, I didnt even look at the SUV before I purchased it. I know it sounds stupid, but the number of pictures that they provided to me and the description provided the sight picture I needed. The Navigator exceeded my expectations when I picked it up. They even included new floor mats while leaving the older, almost new ones in the SUV, new wireless headphones and a myriad of perks I was surprised at.Dont be afraid to call Pat or Bud if youre in the market for a new or used car, you cant go wrong with these salesmen or Rich Hartmans Five Star Dealerships!

They ok

Really expensive. Nice cars and crew but not impressed by the prices

I had a most pleasant experience at Five Star. Ricky Dunlap was very attentive and helped me get in and out of there with my new Jeep Compass. I hope my new car will last me for years to come, but would high recommend Five Star to anyone shopping for a vehicle. Thank you all for making my first new car purchase a memorable one!

Been looking for a bigger vehicle that has more room. But didnt want to give up a 100k mile warranty. Im amazed with the 2018 Jeep Compass Latitude I bought from them! Great customer service! Answered all questions and took care of the old loan I had. If anyone is looking to buy a vehicle and want to stay in your payment range, go talk to Ricky Dunlap and he will do his best to make it happen!

You guys are AWESOME. You have taken care of all my needs. The techs get the job done as quick as they can, and that is great customer service. KUDOS to the Service dept.

These guys st Five Star Ford deserves five stars!! Wow! What a fantastic experience I had purchasing my Honda Accord. Paul, Aaron and Carols were fantastic! The financial department was also great! Thank you so much for an easy transition. Will recommend this dealership to everyone I know whos looking to get a car.

Financing my first car here! Everything has been so nice so far, got a nice 2016 focus st with some aftermarket work, they didnt habe much info on the aftermarket parts but can always rely on google. Super quick and easy, only spent maybe an hour and a half at the dealership and it was a wonderful experience. I hope to give 5 stars within the next couple months!

AWESOME!! I traded my car for a new Ford. Loan approved, documents signed.... However, 48 hours went by and I had a change of heart. I needed a vehicle with more room. I went back to 5 star ford. They worked a new deal for me. Help me buy a car with more room. My salesman Chris was amazing through the entire experience. I really appreciate him going the extra mile for me! Thank you to the entire staff at 5 star Ford especially... Chris.

We recently purchased a truck through this company and we signed papers on June 14th and they let us go home with the vehicle, then they decided to wait almost 2 weeks to tell us that the loan was not approved due to me being on FMLA. We finally jumped through hoops to get everything documented last minute since they waited so long to tell us and I was treated with nothing but disrespect and unprofessional conduct regarding my personal medical info. We will NEVER purchase another vehicle from this company and will NEVER reccomend this business to anyone.

Chriss Sterwart and Aaron Smith were so amazing and diligent on finding me the right car at the right price. I LOVE MY CAR!!!! Great service, defiantly will recommend.

After searching elsewhere, I turned to Five Star Motors to find a good deal on a vehicle I wanted. I went there and was fortunate enough to have Pat Noll show me around. He was very competent and on top of the deal start to finish. I would ask for him again. The dealership has so much to offer, they can hook you up with whatever your preferences are. I am very happy with this car buying experience there. I would definitely buy my next vehicle from them.Thank you Five Star and thank you Pat!

Saved the day for us. Cant believe they were able to do all we needed done for a reasonable price. Had a couple dealers looking to solve our situation and Chris was on it before others even got started. FIVE Star should be Six stars.

They are awesome.. Got my very first brand new car from them and i love it... Cant wait to see what the future car buying experience holds for me at five star ford... Thank you Ricky, Bill, Damon, Carlos Bud and all involved

Five Star Ford was beyond excellent. They gave me an great offer on my trade from only pictures that I sent them, and honored that trade deal when I was able to get to their dealership in person. Damon, Bill, Carlos, and Bud were all excellent to work with and worked out an excellent price on my new vehicle.

I bought a 2013 ford escape. CHRIS Stewart was my salesman. He was very knowledgeable and easy to talk to. I told him exactly what I wanted and he listened and within 20 minutes I had picked out a car. First I was at the other Five Star Auto Toyota and the salesman was not properly prepared didnt know where the cars were that were printed out for him to show me. He showed me a white Avalanche which I loved but when I open the door it sounded like metal on metal. When I told the salesman that there was something wrong he said no they all sound like that. The top of my head blew off. I had no more patience for this man. So Chris was a breath of fresh air. Took me on a test drive answered all my questions every time I email him he responds quickly. Gordon was also spectacular and Damen. Everyone treated me with respect answered all my questions and I felt like they went out of their way for me. I love love love my new car.

Damon and Chris went above and beyond to make sure I Was able to get a great car in my price range. I am extremely happy with my purchase and the service was phenomenal. Thank you five star!

Five Star Fords service dept has excellent customer service. After buying a F-150 had an issue with my door locks the service manager went over and beyond to help me get the problem figured out and fixed in a timely manner. They also treated me with respect and kindness, unlike another Ford dealership that was closer to my home. Thank you Five Star Ford you should call yourself 10 Star Ford. Keep up the good work.

Well theyll great when they fix our cars hood later this week

We have our cars serviced here and consistently get 5 star care and courtesy.It is very comforting to have confidence in the care of your health or that of your car. We feel quite blessed to have such a great service team to take care of us.

This place treats active duty and veterans awesome. Im in the Coast Guard in westport, these guys didnt pressure me at all. And when I made an offer they were able to do it. First time buying from a dealership and honestly, it couldnt have been better. I came in with my own financing and they didnt even run my credit or try and get me to finance through then, just like I asked. Carlos is super knowledgeable about vehicles and didnt BS at all. Thanks again guys.

They had my part ordered quickly and called the very next morning to let me know it arrived and they beat all the parts stores on price. Thanks Tyler in parts.

Great people here my sales guy and Damon was awesome.. I would come back. Service for is awesome they all rock keep up the great work.. U guys helped me out when my truck had to get fixed u guys got me into a rental car

We have purchased 4 vehicles from 5 star. Would not hesitate to do it again. Excellent customer service! Pat Noll is our salesman. Go see him if you want to have a great salesperson who go the extra mile for his customers!

Im very happy with the car I bought yesterday. Michael Flanagan helped direct me to the kind of vehicle I was looking for in my price range. Very knowledgeable and happy to find any extra information that he didnt know off the top of his head. Thanks so much!

Recently bought a 2017 F150 Ford from Five Star in Aberdeen. They were very professional and helpful in finding me what I wanted with no pressure to buy. Of course I found exactly what I wanted and got it at a great deal!!! Would definitely buy from them again!!! Thanks Five Star

I had a great experience with the Service Department at Five Star Ford. The gentlemen that helped me out where all very friendly and communicative, and the work was done right on time. My wife and I took the car on a long road trip the day after getting it worked on. It was great to have peace of mind because my clutch and transmission worked correctly, as well as better gas mileage! Thanks Five Star!

Great customer service from advisor Brad. So helpful and friendly. Highly recommend

Awesome customer service. Had a minor issue and Carlos M. took care of it quickly. Class act that really seems to care which is rare these days. Highly recommend and thank you!

Amazing experience purchasing 2 cars this past weekend! DJ Cox is the salesperson to talk to......Gordon rocked the financing! Im blown away by the safety features and product quality of our family purchases....2018 Ford Fiesta and Ford Escape SEL.

I was treated very well. Carlos Moreno, the salesman was excellent. No pressure, let me take my time. Gave a fair trade for my car and worked well with me. Carlos took extra time to make sure I was ok with my choice and then took extra time to make sure I understood all of the inside of the car. Thank you Carlos for a no pressure experience.

Great service and very helpful and accomodating. My wife and I worked with Pat who is an amazing salesman. They even stayed late to work with us and get us the car we wanted. I definitely recommend this dealership to anyone looking to get the car of their dreams. Thank you again Pat!

Need a Ford truck? I recommend these guys - no BS, no hassle, and I didnt walk away feeling like Id been taken for a ride. Seems they understand the concept of integrity, honesty, and taking very good care of their customers.

Ricky Dunlap was great to work with. Never pushed me to do anything and cared about what I really wanted. He paid attention to what I was looking for and never tried to convince me otherwise. He did things at my pace and when I was ready, he was there to put it all together. Every car buyer should be so lucky. Go see RickyD!

I live 75 miles from this dealer I was happy I made the drive. I was talking to Rickey Dunlap, but the day I came in Gary Gallinger stepped up in Ricky place. For a car deal it went very smooth

Carlos was the one who helped us. Everyone was so friendly! They had our best interests in mind! And got us a brand new car. They worked after hours to help us purchase a car that fit us!

I am very happy with the service we got from everyone here!Buying a used vehicle comes with some expected problems no doubt, but when the problems became excessive and took more time than expected, well it became quite stressful. The guys at Five Star dealt with my stress very professionally and very politely. They got our problems fixed and got us back on the road to finish our vacation trip. Thank you to all of the guys who helped us!!! Thank you for being calm, polite and confident. The truck performed well and I am very pleased. I would highly recommend Five Star to everyone!! Thank you!!!

My name is Jordan Parker and I just bought my first car from you guys and I love it. It was an awesome experience. You guys where amazing and very helpful for buying my first car.

This review is aimed towards their collision center. Awesome work and would use again. Repair took longer than anticipated but I did not want a rush job. Would definitely go back.

After couple of hiccups the team at five star Ford Lincoln really helped me out of a bind and big thanks to Ric and the service team for making me feel better about the employees at five star Ford Lincoln dealership.

Sometimes we give sugar for an attitude and At times we get gold in return. Well customer service that is better than gold. I am referring to the team and one person particular... Terry. This customer service gentlemen who went above and beyond. We my family an I, are so very greatful for you. We work so hard to get somewhere in life and have had no better luck than what we experienced with you. You helped us out so much as far as not sitting us back any with the repair of our vehicle and I honestly could not think of a better way to thank you than to give the company you represent 5 stars. You and your team are awesome. You terry, really saved our asses on this one. Thank you. Amd thank you 5 star team.... The carter family stands behind your work.

Have nothing but good things to say about my experience buying a new truck recently. My salesman Ricky Dunlap answered my questions and allowed me the time to make my decision. From what I experienced the Five Star Ford Sale group operates as a team and worked hard to gain my purchase and make me a satisfied customer.

We have bought 3 vehicles from them. The management and staff are amazing and so helpful.

By far the worst service Ive ever got in my life. Ill never buy a car from these people. I was in the middle of a deal in Olympia had a car bought and ready and these Knuckleheads call me and tell me that theyve got a car ready for me that I could get it I could be the price and all this other stuff. They promised me a two-day test drive promise to get me in so on and so forth that was on day one so I decided that I was going to leave Olympia and take them up on their offer. After several weeks of jumping through hoops and driving back and forth and spending many hours in their establishment not only did I not end up with her vehicle that they had promised but I also wasted close to 12 hours sitting around and really close to a hundred hundred fifty miles of driving back and forth throughout the several times of going back and forth so to you followers of mine I could never recommend this place to anybody. Theres a reason why I stopped buying anything from Aberdeen and this further proves the lifestyle in the mentality of the idiots that live there. So if you want to waste time to time gas money Indian efforts be sure to stop by five star cuz they can waste your time better than anybody Ive met. Enjoy about five star rating. Oh wait you only earned one star and if I can give you no stars in a thumb down thats what you get.

Always bought my cars from 5 star, the sales man didnt care for John Eilers. If the car was on your lot I would have walked away from it. But John said that we 5 Star brought this SUV for you at the auction, a lot of pressure from himNEVER again would I buy from him.I have been buying from your business since 1988 my thunder t bird .Sue Miller

If I could review without a star I would. Took our new/used vehicle in for service (under warranty) and noticed the following day they removed the license plate frame from the dealership we purchased it from and put theirs on. I did not authorize this. I didn’t purchase from them because of bad experiences and now I will drive to Olympia for all my services. I filed a complaint with Ford (I am a former Ford employee) and drove to Olympia to get new frames. Was told by former Five Star Service employee that Rich Hartman tells his employees to do this and doesn’t care about complaints. Shame on you guys!!

This was the best truck buying experience that I have ever had. And I have been to many different dealerships. D. J. Cox is a very good and respectful salesman.

Staff is great!!

This was the first time ever that I felt no stress. It was very pleasant and the salesman was great and very knowledgeable about the electronics in the car. Thank you so much Carlos for your good work.

Great service and friendly staff

Talk to Gary first and Damon. Good guys that you can talk to. If you need a vehicle head there. Go Cats!

Highly recommended. We had an issue with our fuel tank and they took amazing care of us. They got it done in a reasonable amount of time knowing that we had a time crunch.

Had one of the best experiences that I have ever had when buying a car. This is third car that I have purchased from five starRD

Damon, Carlos, and Bud were amazing to work with. They found just the right vehicle at a great price

Staff not as friendly as most dealerships Ive been to. Although in Service department Kevin was awesome.

Great team to work with. Gary Gallinger and Aaron Smith did a great job doing everything they could to get me into a vehicle that truly fits my style.

My service was prompt and friendly. I will return.

My vehicle wouldnt start, so I towed it to 5star in aberdeen (next to burger king). I paid 515 in parts and 550 in labor costs for a fuel pump malfunction. Okay they did it in a day and i was happy with the timely manner because i had to go to Portland airport for a trip. On my way (40 mins of having the car back), the check engine light came on. So, I rode it out and made it to Portland and back, having a vacation during the process. I went back to 5star and told them this story, and they wanted another $150 to diagnose the light coming on.... nope, not today 5star. Went to early tire on port dock instead. Better service, and they stand behind their work. AVOID 5STAR AT ALL COSTUpdate: early tire looked at it and found it was a leak in the fuel pump area 5star just repairedUpdate2: returned to 5star telling them the issue that early tire told me. They agreed to hold onto it and see if it needs more repair and cost (their error they will fix) stars pending what they say/doUpdate3: since I started this saga, Ive run into brick wall after brick wall. I can tell you my mistake first, when I went back (OP) and spoke to the employee, I left when he gave me an answer I didnt like. My error is just that, instead of leaving, I shouldve spoke to the manager (service parts). Ive found the managers to be attentive and wanting to give 5 star its name as the other manager said. After speaking to the manager and explaining I paid for the first diagnosis, and this issue shouldve been caught/resolved then if it was something new, he agreed to hold onto it for me (update2). I got my car back today after just leaving it with them, and they couldnt replicate the issue and said they cant work on it until the check engine light comes back on. But at least they cleaned it up and tried and said come back if the light comes on. Well see if my vehicle issues come back TBC?!?