Awesome sales rep Sandy, from phone call to service write, till point of sale! Handled every customer with enthusiasm and quoted and handled desk like a pro! I waited 4 hours. Bay times were a bit excessive . ....... But I want to Thank Sandy! I really appreciate Big O for having what I needed to keep my car on the road! The price was unbeatable! Thanks a million!!!

Went in with a flat. They took care of it really fast. Very friendly employees. I was very pleased with the service.

Had a blowout on my tire Friday after closing, called Saturday morning and spoke with Madi whom was extremely delightful and showed a willingness to help. When I showed up with no appointment they looked pretty busy I was afraid it could take a while. It did not, car was in and out quickly, they put my spare away correctly and my car was as clean as it was when I left it. I have worked with the dude that works the front desk too but cant recall his name, both are helpful and will take the time to answer any questions you have.If you look at my other reviews, I have been to every tire place in town, Independent and corporate, Big O has won my business from here forward, no more jumping around to try and save $10.

The workers are great! Very friendly and just overall nice people. Would highly recommend!

Wonderful employees, very polite and helpful. They did a great job and fast. They all had jokes and were laughing but working hard and I say you should like and enjoy your job...thank you Big O tires great group of workers...

DO NOT GO HERE !!! unless you can leave your car for at least 2 days... Went in the mid morning for a simple front wheel alignment... was told a couple of hours... They did not even start working on my vehicle until after they closed the business 8 hours later... AVOID THIS PLACE AND GO SOMEWHERE ELSE....

Such friendly staff and I mean everyone. Such a great experience. Very knowledgeable. Theyre all about service even if its directing you to someone else. I highly recommend this location. 3 different people helped me: (wish I remembered their names) nice gal at the front desk and 2 techs Jose and ? very helpful and explained things to me so I understood what my options were.

First, I showed up 45 minutes before closing and the office manager spoke to me like I was an over demanding rude customer. A kind and simple Im terribly sorry, but I cant take in new customers this late in the day. We can get to you first thing in the morning, tho! would have been much better than the rude and frantic way she spoke to me. So first thing in the morning I went in and was told that once they finished with their appointments they would get right to me. TWO HOURS later they got to me. THREE HOURS later they were finally done putting on 3 new tires. My suggestion is make an appointment days in advance and just leave it with them.

Sandy and Tom are great. My dad has been going there before I was born.(I think back then it was Good year tire). And they take excellent care of my 2006 Dodge Charger. Thanks guys and my dad Tim Bennett.

Got a flat tire on my rental car. The guys here are super knowledgable, speedy and professional. Would highly recommend coming here first for any tire concerns. I had stopped by Walmart initially and the mechanic there tried to up charge me and also didn’t have the tire I needed in stock.

Very friendly service. The staff is extremely professional

Great service, wonderful employees. Got a great deal on 2 tires for my Nissan Rogue Sport. Happy camper!

We got a flat just down the road while cruising to Joshua Tree - ended up thunking along the main drag and found these guys. Tommy was the only one there because of how early it was, but he was incredibly friendly and assured us that once his coworkers rolled in at opening time we would get all fixed up. He and a coworker put our spare on (it was a rental) and patched us up. They were incredibly fast, kind, and efficient. Thank you so much to them for their help and genuine kindness!!!

This is my second experience of being a customer at this location. I had a set of four tires mounted and balanced on my 2013 Traverse previously and despite being further away than other shops, I enjoyed my experience and decided to get another set of four tires installed on my 2009 Pontiac G8.Im very particular with my vehicles, so I took pictures of all four rims before I brought it in, on the off chance there was any damage. I noticed a scratch on one rim the day I had the tires installed, and noticed damage on two other rims after detailing my vehicle. I spoke with Tom Huls, the owner, about the issue and he stated that technically theyre not held responsible for damaged rims, which is in fact stated on the invoice. This is information that I honestly had not noticed upon signing. He denied possibility of the shop damaging the rims, but wrote me a check for the partial total of the service, which was fair.My word of advice: if you are particular about your vehicle, be warned that if a technician damages your rims, technically they are not responsible for the damage. If you just need some tires installed and go, it is not a bad place to do business.

They stock a wide variety of tires and will let you know the options that will perform best for your vehicle & type of driving and budget.

No problems, Let me know about a couple things that need replaced soon..

This is the only tire shop that I will go to in Yucca Valley. I go here a couple times of year just for tire rotation and oil changes and when I need tires they are the best! They always give fair prices, do quality work, and dont try to hide anything. Theyre also honest about estimates and dont try to have you do work thats not needed. Ive had them tell me more times than not of work that I dont need instead of trying to have me do extra work just to get some extra money.

Worst Big O Tires.. I waited hours and they werent able to fix the problem. I will drive the extra 40 mins to Cathedral City Big O Tires were I originally purchased my tires. The customer service and work at Cathedral City Big O Tires is great. I felt like my service needed at Yucca Valley Big O Tires was a bother to them.

They always take such good care of my vehicle here! Thank you Big O crew!

If you want to get your family home safely every night, don’t go here. I got my brakes done here last weekend. Yesterday my boyfriend and I were driving on the 215 going 80 (luckily in the slow lane) when my car started shaking and thudding and it felt like the bottom of my car was falling down. We got over to the side of the road where we were just trying to figure out what was going on and my car locked completely, we couldn’t go forward. I was stuck on the side of the freeway for half an hour. We then had the car towed to a different mechanic (we were no where near home) and he proceeded to show me where the Big O “mechanic” chose to put the bolts in so loose that one fell out completely while the other could be unscrewed with the mechanic’s fingers. After getting my car fixed I visited Big O for a refund where I was told “the mechanic is great. People make mistakes” by the manager. So obviously Big O has no concern about people’s lives with that type of recklessness. I should not have to double check my car after leaving a mechanic to make sure that they actually tightened everything. Then to top it off I was told that the owner will refund me for the work originally done but refuses to pay for the extra work I had to pay for yesterday to get my car fixed from their careless mistakes. So not only could I have gotten into an accident from their negligence but I also had to pay for it. If I could give them negative stars I would. Now I have to fight to get my money back and I was basically told I have no reason to be upset. Completely unforgivable.

Great service and fast

I had a really difficult issue for my truck that was in storage for five years. I called up Big O in Yucca Valley and Sandy, who is awesome, handled it all and made my life so much simpler. Cant thank her enough! Oh, and the tires were at a really fair price!

Great service and competitive pricing.

Polite n friendly just wished they would of told me an expected wait time instead of waiting an hour n half in lobby while car sat out front.

This place makes you wait 4+ hours & lies that they told you beforehand. if we knew it’d take 4 hours, we’d leave!

Over 3 years ago had a tire plan with them excellent business and employees diffintly would recommend this place

This place and Sandy take care of me everytime. Would recommend to anyone.

I have been going here ever since I moved to the area and I keep going back because there prices are fair and there service is fantastic. They really make me feel like they want to do a great job and make me happy. Sandy is great as well as paul and the rest of the team. I highly recommend this place! You wont be disappointed..

Poor customer service and waited 2 hours for a 30minute job. Definitely does not deserve 4 stars, find a different mechanic.

Friendly staff with good deals each month. The building is clean with a nice waiting room, seats, and TV. Service is good but they are usually very busy. It is best to call ahead and set an appointment up prior to coming by. If you are a walk-in you must be there before they open or there is no way you will get seen that day. Walk-in waits can be 2 to 3 hours long.

Sandy and Paul run a tight shop!! In my 5 years in the high desert, they are my trusted and go-to place for my beloved Jeep Wrangler. They keep me honest with my maintenance and help me anticipate next big ticket items such as brake or tire replacement.Their professionalism, expert work, flexibility, and great advice are reasons I am a dedicated customer. They answer my questions when I ask for more information about a product or issue with the Jeep so I can learn more about how to maintain it. Always trying to help the customer, they also allow walk ins and do their best to get to you. Of course, you have to have the time to wait for your turn, but they won’t tell you they have time if they don’t have time. Long waits honestly to me mean I’m at the most desired tire shop in the area. When I don’t have an appointment I just walk over to Starbucks to read and relax.I’m anticipating moving this summer and I only hope that there is a shop as good as this one wherever I go next. Thank you, BigO Yucca Valley for everything over the past several years and making me proud to be a regular somewhere. I look forward to purchasing another set of tires from you this weekend- the last ones gave me 70,000 miles and adventures all over the desert. I can’t wait to see where the next 70,000 miles take me.I don’t review many places because I only want to spot out the best of the best or the worst of the worst. This is the best of the best. Highly recommended, enthusiastically even.PS Not to call her out, but I appreciate Sandy’s spunk! I’m comfortable knowing she’s managing the service of my Jeep because I know it’ll be done right the first time.

Great honest service. Had been having alignment issues with my 2014 SUV since new, but they were able to get it almost perfect again before I ruined my second set of tires. Unlike the Kia dealership I purchased it from.They (Kia) just kept giving my stories of there was nothing that could be done ?My car drives like new again thanks to this shop.I would highly recommended them.

The manager was very nice and friendly and she was working the front desk. She did not try to upscale extras to me. They were honest. They patched my tire.

Checked my tire pressure, fixed what needed to be fixed and I was on my way!

Took my vehicle in to get tires balanced at 9am on Saturday.....3PM I called to check and nothing had been done.kid at the counter was extremely argumentative and made excuses. 3 people ahead of me at 9am and at 3pm the same excuse. They train kids for 8 hours and they try and call themselves tire guys? Poor service and wasted my time. Will be going to a place where people arent lazy and want business. I dont think the kid had moved from his barstool ALL DAY! get out and bang out work dude!

If your cool with waiting 2 days to get a 30 min job done these are your guys 👍

Ive been going to this Big O tires location for the past 3 years and Ive been more than satisfied every time I need something worked on. The staff there are incredibly helpful, and informative. They take me into the maintenance bay every time and show me what it is that needs to be fixed and always answer all my questions. They have saved me countless amounts of money. The only people in the area I trust to work on my vehicle. They go the extra mile often and fix things that I didnt even ask to have fixed for no extra cost. Incredible customer service.

Great people that know the business and really want to help you get the best product for your vehicle. I was bummed out that I couldnt get the tire i originally wanted, but the employee was more then happy to order it. Unfortunately I needed four new tires that day. So he brought up a great list of well match prices that were as equal to the tire I was looking for. I left there with four beautiful Good Year tires at a killer price. It was the 5th tire shop I went to that day in Yucca Valley, and was glad I shopped around.

Very pleased with their fast service. I called early in the morning to make an appointment for that same day to get new tires. They were ready for me when I got there and I was in and out in less than an hour. Very happy with Big O!!

I was told to come in at 0800 so i could be in and out. That didnt happen........ I left after sitting 1 1/2 hour with nobody in the lobby. I got there when it was two cars in the bay. I left with 3 cars in the bay and folks standing around. I was told by others to not go there but I didnt listen. A wasted 1 1/2 hour on lobby talk. I only gave 1 star because you had to so you can open it up to complain. American tire depot in and out in a half hour with 4 brand new tires.

Sandy at the front desk was so friendly and genuine. She was handling 5-10 different customers and their various issues and had a big smile and positive tone the entire time. They attended to my flat tire in a reasonable amount of time, but I was definitely most impressed with Sandy. They are lucky to have her.

Thank you for saving our trip by repairing our tier. We stopped by because our rental car was loosing air. The team fixed it super quick with no problems at all even it was already late and short before closing time.Stopping here if you have something that needs to be done is highly recommendedThanks Paul and team

The customer service, and prices compared to the rest of town are way better here. they werent rushed to kick everyone out during closing time. they were able to give me the information and estimate i asked for and i didnt get any lip like the other similar local business. with limited locations to go to, this location is on top of my list to go to. All my future oil changes, tire services, and all other services and tune ups will start here. my wife and I are very pleased.

Fantastic

Very personable people. Worked with my situation and were very knowledgeable about the tires. Very well priced I bought four tires, got my alignment and an oil change. I would recommend Big O Tires to everyone who needs any work done on their car.

Friendly service. Stayed late by more than 30 minutes to make sure my emergency tire repair did not hold up the vacation. Family has been here many times before and have been very happy as well.

Best tire shop in the valley. Always very helpful over the phone and in person. Front office remembers your even if you havent been in in months. Have the best prices by far on instalation and everytime i have gone have only had to wait a day for tires to be shipped in.

I always have a good experience at Big O Tires. Sandy is great and she has great personality.

The staff is very helpful, the prices are competitive, the waiting area is comfortable, but none of this matters if you need to patch a flat and have to wait 5.5 hours for it. This wss not a one time experience, it is a trend that has grown increasingly frustrating. I vowed not to return even though I have) a tire warranty there and would pay nothing to get a flat patched. It just isnt worth it.

I went in on a Tuesday shortly after Big O opened at 8am. Brought in one of your special oil change coupons. Sandy was pleasant. Told her what I needed and gave the coupon. But not once did she say that its a busy day with appointments! So I waited, not knowing how long of a wait it was to be. At one point I asked Paul how much longer and his reply yours is second in line. Of course I asked whats taking so long. He said appointments were first. No One Ever Mentioned there were so many appointments before me. Needless to say I was there for FOUR hours! No one ever came over to apologize for the delay and/or long wait time. And then when my vehicle was finally ready, Paul asked if I wanted the reminder sticker for the windshield. I told him NO because I wont be back to Big O again. And guess what? He didnt ask why or still didnt offer an apology.So disappointing because I truly believe in supporting our local business. But not if business is conducted this way.

Go here if you want your hub caps broken.

This is the slowest provider ever! I was told 11/2 hrs to fix my flat tire... Now waiting 21/2 hrs and truck in lot with a total flat. Been told Im next (that was 30 min ago)!Why didnt I have AAA change my tire in the lot and take flat elsewhere!The final time....3 hrs and 45 min. I watched allot of visiting by employees... Maybe could have saved 2 hrs?

Good place dependable great work very thorough trust worthy mechanics will never lie or do a bad job

Best place in Yucca Valley to do business! Top quality service and merchandise. Their mechanics are great! I have been doing business with them for years and will continue to do so for years to come.

The young man Jacob that serviced our vehicle was wonderful and soooo very respectful, kind, helpful and just perfect.This young man deserves a raise and a promotion and a paid vacation.Or even I would invest in this emloyee 💯% I see potential for this young man.The future looks kinder because of is kindness.

Been coming here off and on since 1989.(of course it was Good year back then). Tom and Sandy and the crew are Great. Always friendly and go the extra mile for you. And if the dont have the right size tires, they will order it for you.

My husband and I are leasing a 2015 Charger R/T. The lease ends in July and we were required to put new tires on it prior to turning it back in. Big O Tires worked with us to find the right tires, at the most affordable price (this was especially important because we didnt want to put a ton of money into the tires since we were never going to use them!). They fit us in on a Friday, and out appointment lasted roughly 3 hours. The woman (Sandy?) was incredible knowledgeable and kind. She answered all of my questions, and helped me apply for a Big O Tires credit card, so that I could finance the cost of the tires (0% APR for 6 months, in case youre interested!). We also got a $50 rebate. We will definitely be going back and recommend them to anyone looking for new tires, or just maintenance on their vehicle!

Red head behind counter was exceptionally rude to everyone. Let someone cut in front of us and when we polightly corrected her the receptionist refused to let us go ahead so after waiting another 10 minutes when it was our turn she argued me trying to convince me it was my fault she didn’t know we were in line next. Even though she pointed to us before the other lady cut and said she’d be right with us. Still continued to argue until I had to be the one to cut her off and ask her if we could just focus on my vehicle . Then she quoted me a couple hours and when I clarified 2 hours? She rudely repeated “couple hours”. We saw ourselves out.

Wish I could give them a zero because they sell cheap poorly made tires all they want to do is suck your money out of you. My dad bought a set of tires for his truck that where 50,000 mile tires. Well 24,000 miles in they are down to the wear bar he followed every recommendation they gave alignment, rotation etc. Never hauled any heavy loads and now there basically trash and they want to give him a couple dollar discount what a joke. You just lost a customer idiots. Then you read threw the reviews and the owner Tom only really responds to good reviews. Need to make a law or ordinance against thieves like them.

I have used this location several times. I am impressed with the coupons and the price on tires and oil changes but disappointed in the wait time. Two separate times, I have waited too long for a simple oil change. The first time, I had an appointment and waited 2-3 hours. The second time, I did a drop in at 9am, and told I would wait 3 hours, it was 1:30pm and my car was not serviced. I will not be returning for oil changes.

My little sister went for an alignment a few hours ago. Once the work was done, she left and as she proceeded to get on the highway, she said the car started shaking and then the front left wheel flew off.She stomped on the brakes and veered off the road, missing a power pole by 2 feet, while going 35 MPH. She called the shop, and they dispatched a driver to come pick her up.After half an hour, this person named John Hughes (whole claimed to be the lead floor mechanic) told her that initial repairs to the wheel assembly have been made, and that hell put a spare tire on for her. He tells her the car is mechanically safe to drive and to come back in a few days to complete the rest of the repairs.When my sister told me this, I gave Mr. Hughes a call to discuss his proposed solution. When I asked him who conducts their Quality Assurance and Quality Control, he stated I do it. And Ive been doing this for 18 years.... I then responded, so, how could you have allowed my sister to drive off and potentially harm herself and others?. His response was, oh well, everyone makes mistakes. Im done talking to you.The complacency and gross negligence demonstrated by this person is downright appalling. I cannot fathom how a national company cannot instill the values of customer service, dependability, quality, and safety, across their franchises.After being hung up on, I called the corporate customer relations to file a complaint. The sweet lady on the phone, explained that they only had 1 person who was capable of taking my complaint. Just one. For a national company.Big O Tires. The team you trust. I think the company should consider rebranding and altering their slogan, after dealing with John Hughes.******BIG O TIRES. Where mistakes happen, quality is optional, customer service is non-existent, and customer safety is an afterthought.******

Once again they saved the day. I got a flat from a nail. Super fast and amazing customer service.... They are always a pleasure to deal with...

I get my oil change done there every 3000 miles, since 2007. I am so impressed that they check everything on my car for free. I dont have to worry when I leave there that nothing major will break down and leave me stranded. Everyone is very friendly. Great job guys!!

Everyone so super friendly. But I was there at 8 in the morning and its 1:15. 4 new tires and an alignment. I use to work at a tire shop it should not take this long

Would have to wait over 4 hours just for a tire patch. Did not even disclose the wait time untill I had to ask after a short wait..

Usually I have no issues but today I have waited over an hour for 1 tire while watching the guys bs around.....and they still havent taken my car back

Real Quick Service,Honest Personal and PRICES Are Good. Had Tire Problem Solved Thank You

So slow at working...i just got here to get a free flat fix and they told me itd be 3 and a half hours...need to get faster workers back there or hire more. 1 star for the friendly service only. Never coming again sorry. Hire more people to get jobs done faster. Dont be stingy just to not pay extra workers. Better, faster work= more customers, less complaints. Finished barely total wait time was 6 hours for a single tire to get patched..lost a loyal customer or two today.

Come Early!

I stopped in because my truck died at Vons next door. One of the young men working on a car politely said he would be just a moment and give me a jump. 30 seconds later, hes ready to go with a portable battery charger. He saved me having to pay for a tow. Thank you!

Top notch service. Everyone who works for Big O Tires is extremely knowledgable

Great shop, we go there all the time. Sandy at the front desk is very knowledgeable and pleasant. The owner is local and really cares.

We ended up hear on a Saturday afternoon because our friends car started making a horrible noise. It ended up being an issue with the A/C and its pulley, and this place was the only mechanic open in the area.We showed up and the mechanics looked everything over, diagnosed the problem, but then we were told the A/C guy who could fix it had left early. The manager, a woman named Sandy, was INCREDIBLY RUDE. We asked if there was any way we could pay a higher fee for the guy to come back and fix it. She said no and added that no one is a good person in California. Apparently she was referring to herself as well. We then asked if there was any other mechanic that was open in the area. She immediately said no. Luckily, her mechanics were all very nice and took more than half of a second to think about it. They ended up telling us about a Big O Tires in Desert Hot Springs which stayed open later. We took our car there and they fixed everything, even though they had to stay past 7pm on a Saturday. Go there instead if you want a nice manager who cares about customer service!

Thay are all ways great!!

Manager running the store very knowledgeable and very courteous. Overall good service experience.

Good prices large selection not real expensive

Those guys rock! Lighting quick service and great pricing, they fixed my flat tire and switched my spare back pretty much on the spot.

The two time I’ve taken my car there they never fully complete the job. I drop the car off right as they open and somehow or another they always have to keep the car over night and they reall Hight priced I had another shop price what I need done there it was 400$ cheaper. WILL NEVER GO BACK TO THIS TRASH TIRE SHOP!!!!!

Awesome place to buy tires every1 there is friendly and most have smiles on the face thats what makes it comfortable even if u only need to fill tires w air (free air ) correct

Went in for breaks and a RV tire. They didnt try to sell me stuff that I didnt need, but did an excellent job on what I did need even though they were very busy. Got in and out in reasonable time. My experience was great.

Great help. Good price . Fast.

Sandy is very nice and friendly. Great service.

Excellent customer service with a big selection of tire brands available on-site or able to get shipped to the store to meet all of your tire demands...

Fast efficient service, friendly staff. Paid $175 for a toe alignment and synthetic blend oil change. Wanted me to get cam bolts installed for an extra $240 to fix the cam alignment, i turned them down.

Very friendly and professional and their prices are reasonable.

Amazing customer service. Fast and very polite. Looking forward to my next visit.

I was disappointed that an hour after my appointment time my car was still parked in its original spot. Once they took it back it was pretty quick. It was also a plus to get a military discount.

Great service and very nice employees...Just make an appointment first so you dont have to spend the whole day there

Good prices, outstanding srvuce and very knowledgeable about thier product with timely service

We had a tire blowout on our RV and the manager Sandy took the time to get us in for a tire replacement on short notice. The technician who changed the tire was awesome and took the time to ensure all the other tires looked good and also had the correct tire pressure.

People are very friendly but was told it would be 1 1/2 hrs and was there 4hrs

These people have always done me right and Ive had some horrible situations and if they couldnt do it they knew who could. If they keep treating me this way theyll have me for life.

Great service, fare prices, respect for your vehicles!!Service by appointment recommended!

I was in a desperate situation 100 miles from home with a flat tire. Although I cant prove it, I was told they only had one tire in stock that will fit my truck for $300.The worst part was when I went in the garage to see my bad tire, the employees were listening to some sort of death rock, basically a guy screaming, FYOU, FYOU . One of the mechanics was actually singing along. I dont think thats professional.Ive learned that the tire is odd size and the cost i paid with mounting is correct.I jumped the gun and I’m giving a better rating.Also Tom, you were in the garage when the music was on and it was loud.So other than the satanic music, and Tom denying he heard it, the place was clean and nice .

They do great work and are very nice and helpful thanks big O

Sandy and the guys took good care of me! As they always do!!

I am very disappointed in this business. I went in last Saturday at 4:40. I got a flat leaving my house. I was getting ready to travel to another state with my child. I went to Big Os to either have tire patched or put a new one on. Whatever they had to do to make my trip safe. Paul in the office told me they couldnt patch my tire or put a new one on because they were closing. It was fifteen till 5 at this point of which I was trying to explain I desperately needed this fixed. He shrugged his shoulders and told me I would have to come back another day. I then went to another tire company they put a new tire on my vehicle and they closed at five as well. It was the worst experience Ive ever had at Big Os tires. I was treated like dirt. It was very embarrassing and degrading. I will never go to any Big Os tire again and Ive made all family and friends aware of this awful service. I wish I could give them a zero!!

Very friendly and helpful staff. They were very quick changing my tires.

Friendly and honest staff who go out of their way to ensure you are satisfied with their service.

Good prices on tires and if they dont have what you need they get it for you fast