Issac was great. He helped get us the best deal he could, and kept in touch. He’s overall an awesome person to work with.

I went to the Verizon store today to get help with an issue with my cell phone. Isaac made some calls and did some research. He gave me a couple options that should fix it. He was very patient and understanding of my concerns. Isaac was really helpful and spent several hours working on my phone and finally fixed it. I was elated to get my phone working good as new. Kudos to Isaac for a job well done. I also want to give a shout out to Nick who has helped me several times as well. Love this store!

Isaac was well informed and got me a great deal! Very kind and patient. Appreciate his excellent customer care and expertise and I love my new iPhone!

Isaac really has went above and beyond for everything. Explained very clearly that this service will be super fast and reliable and it was no joke! He even went through the time out of his night to help me setup my phone off of the clock. I recommend him if you are reading this.

I had to replace my screen protector. I was in and out in 5 minutes. Issac was quick.

I went to the Ypsilanti location following a poor customer experience at the Ann Arbor location on Washtenaw.Nicholas was patient and I really appreciated his professionalism. Isaac was awesome also! After telling both of them about my poor experience at the other location, I really appreciated Isaac apologizing on behalf of Verizon for how I was treated.Thank you, Nicholas and Isaac!

I felt like my experience was rushed. The gentlemen I was working with had another customer waiting for him, I guess they had an appointment, but I was there before the other customer arrived. Their was another associate that was free that could of taken their time and helped me, he instead handed me off to the guy I ended up working with. The gentlemen Nicholas Green that helped me activated my Verizon SIM card into my old phone AT&T phone, and told me it would automatically activate once I switched the SIM card to my new Verizon phone. He didn’t test that out for me before I left, and the activation did not work when the sims were switched. I had to then call Verizon Customer service on my old phone (thank god I still had that working). Then I found out he added insurance coverage after I told him I did not want that. I told him that explicitly and so did my mom, that I wanted to purchase Apple Care. I didn’t feel like he listened to anything I had to say at that point, only what phone I wanted and if I wanted an unlimited plan. It definitely felt like he was just trying to make a sale or meet his quota for the month. Overall, the experience could of been much better. I work for a tech company that I don’t make commission from, and from now on I will just update my phone through them. I started an account and switched services hoping for a better customer experience and support and I could of stuck with AT&T if I knew the experience would be like the one I had regardless. The only perk is better service coverage.

I had the whim to upgrade my phone and went into Verizon to spend some money. Customer service was on point. Justin was very knowledgeable and accommodating. The transfer took a bit longer than anticipated but he was very nice about it. Great customer service deserves recognition!

They were very helpful in helping me get a new phone set up after I lost the previous one, even though I had purchased it elsewhere.

I went to the store on Carpenter with an old lg phone. Nicholas checked that phone and it wasnt compatible with their service now. He was so patient and thoroughly explained everything. I absolutely recommend this business. Shouldnt have changed providers when I did. Nicholas Rocks!!!

Went the extra mile to make me aware of ALL options available, worked through migration issues from ATT with a smile on his face. Knew who to contact and worked with support to resolve ALL my issues.

OUTSTANDING CUSTOMER SERVICE conducted by Nicholas Green. I ordered my daughter an iphone 12 max pro via Verizon on line to pick up at this location. I called the store as I hadnt received an email indicating the phone was ready for pick up. Nicholas answered and gave me his undivided attention. He found the order and I picked up the phone within 15 minutes. This young man was a bright welcome in this covid ridden world. He was polite, smiling, courteous, and professional. I will always use this store for further purchases and stay with Verizon.

Store was super busy. ISAAC was a champ-- cordial, professional, kind & considerate. Apologized multiple times for the wait. 30/10, would recommend.

I made a call because I needed another wireless charger after lending my other one to a granddaughter, and getting it back with a worn cord. I spoke with James and I decided to come in. I was helped quickly and he helped me decide whether to just get a new cord or a whole new charging pad. Made better sense to get the whole new charger. Now I’m ready for my trip to my son’s.

I had a great experience! Nicholas Green was the one who helped me and made everything smooth and easy to understand. He put out all the options and was not pushy. I highly recommend, and remember ask for Nicholas Green!

Nicholas is an expert on Verizon products and have great customer service skills. I appreciate his time in explaining my new phone and showing me how to use it properly. He very informative on the protection plan that Verizon has for your phone if needed which I appreciated. Nicholas has helped me before and has always given me great service. I will always return to the Verizon location where Nicholas work at because of his honesty, knowledge of Verizon products and wonderful people skills. I am 72 years old and have had to work with many customer service representatives but Nicholas is at the top of my list. I look forward in working with him again.

Great experience with Issac the sales rep, went above and beyond, he even stopped back in on his day off the next day to finish up our deal..thanks

I had an amazingly positive experience at the wireless zone. Nicholas Green was the best!

This store experience was horrible. James was the employee I interacted with. He is very slow and inefficient. I asked him upfront will we be done BEFORE the store closes. He said YES we will be. Sure enough, we worked well past the store closing time and then instead of finishing he sent me home and said to return tomorrow which is the dumbest thing to tell a customer. He should have been conscientious enough to finish his job and send me on my way and instead he said some to return tomorrow. Would not advise coming to this store at all.

Nicholas* was, seemingly, competent and kind. But upon leaving it’s clear that he was barely even phoning it in. After I bought a new phone, he didn’t plug in my old, zero-battery phone before transferring my old phone’s data—I had to point it out so that it wouldn’t be interrupted—and worse, he made the transfer without connecting my phone to the store’s WiFi, which cost me $60 in “data usage” before i spent 3 hours on the phone with Verizon corporate until they figured out the employee’s mistake. Sooooo fun!

Fabulous and patient service by Isaac Scott! If you need Verizon help, contact him at the Carpenter Rd store.

Nicholas was the absolute BEST, very cordial, helpful & pleasant. This was one of the best business transactions I have had in very long time. THANKS NICHOLAS...YOU ROCK..🤓

Justin was very helpful and quickly resolved the problem with my phone. Have clear explanations and solutions for possible future issues.

Exceptional level of knowledge and customer service and patience from Nicholas!

James was very patient and helpful when I came in needing a new phone. I dont do well technologically and dont like change but he put me at ease and transferred everything over from my old phone. Very friendly and personable!

I recently purchased a new phone here. Nicholas Green provided outstanding customer service. He helped me with the transaction in a positive and professional manner. He answered my many questions and was so helpful!

Josh was amazing! I wasnt looking to get a new phone, but he showed me options and explained how it was a better financial move and set me up quickly and with so much compassion. Even spoke with my mom to make sure our whole family was understanding the new option I was getting! Couldnt ask for anyone better to get me in and out with a new phone,a case, and even all my information from my last phone. Exceptional customer service to say the least.

Store was neat and clean. The Senior WirelessConsultant Nicholas was incredibly helpful and very kind. My experience was great and I will return in the future.

I had an uplifting experience here all thanks to Doug today. I came in desperately trying to figure out how I could get my phone to turn back on and protect photos/videos of my father that recently passed. Doug was patient, knowledgeable, professional, and kind. He did everything he could to help me, and thanks to him I was able to save my precious memories. I had never been to this location before, and I will be returning because of Doug. I would highly recommend him to anyone who wants to feel valued as a customer and a person.

This store is always my go to, very friendly environment.

I came in looking for a new phone. Demetrius asked appropriate questions about my phone use. Based on my answers he steered me away from phones with capabilities and features I neither needed nor had a use for. Instead he showed me a much less expensive phone that will meet my needs. When the phone came in, he helped me transfer all of the apps and stored content from my old phone to my new one. He was both knowledgeable and personable.

Justin was very helpful

Best Verizon store in the area. I am by far the weakest link on my smart phone and Josh has walked me out of a few issues and got us into a way better plan. So thanks for all of your help Josh. I would highly recommend them by far. All the guys seem helpful thanks again for all the great service.

James was ABSOLUTELY FANTASTIC!!!!Answered all my questions and explained everything to me about my new phone. Will HIGHLY RECOMMEND him to anyone who wants to switch carriers.

I recently purchased a phone from Verizon for a disabled friend. The customer service I received was excellent. James was very helpful and anxious to help with the various problems we encountered while activating the new phone. His service is very much appreciated!

Thank you, Azia Gibson, for Professionally assisting us with the purchase of our new phone. You were very patient with us, took time to explain things clearly, and permitted us to ask questions many times. Some of those questions were asked over and over, simply because we, the customer, needed clarification to our satisfaction. We will be forever grateful for your patience and kindness with us in making this purchase. We are extremely pleased with our investments, the cell phones. Verizon must know by now that you are “Best of the Best!” You are a keeper! If I were in a position to hire you, I would do it immediately, Also, I want to thank you for laughing at my jokes. You made us feel very confident and comfortable. 😍

Went in the office, Nicholas listened to what we needed, gathered usage information, compared what we were accustomed to using then gave us several options listing out the pros and cons of each solution. This made it easy for me to chose the option that best fit my preferences and I felt like it was a partnership and not like he was trying to make a sale. Overall I was very impressed with the service and felt good about the purchase.

After playing phone tag with customer care for 2 hours last night we called Josh Bednarski and he invited us to come in and he went above the call of duty to get my phone online and actually sold us a new tablet. Best customer experience and very super clean store. Highly recommend Josh. He gets things taken care of.

Nicholas helped me out when I came in. It was an incredibly pleasant experience! From sharing my enthusiasm about the phone I was getting (Samsung Galaxy S10) to explaining how the payments and guarantee on the liquid glass worked (along with what he saw in a live demonstration), I left the store feeling like I had made the absolute right choice. Nicholas was wonderful to work with, and I highly recommend you seek him out if you go into the store!

James was very helpful when we came in. He patiently explained everything to us and went over and above to help us. I highly recommend this location.

Josh, Nick and all of the folks at the Ypsilanti Carpenter Road location are the best. Josh got my phone for me in a phone call while I was drivingup north, he took care of everything for me. Nick then finished up the transaction on a Sunday and was very gracious with his time. I LOVE this store!!

Brian helped me and my boyfriend get into a new plan. It was seamless and didnt take long at all. I love my new Galaxy S10, in flamingo pink. The manager was really laid back and helpful as well!

Bryan was very helpful with my new phone, and one for my mom. The other staff was tag team working with all the clients. I used to go to the place on Main Street, then I tried the one on Ann Arbor Saline. This branch is the best.

James went over and above for us. There was a problem (glitch in system) with the order i purchased online andcwhrn we csme to the store to pick up our new phones he noticed it before we left. He made countless phone calls on our behalf to make sure we would be good to go before we left the store. Will definitely be returning cudtomers of his. Thank you James!

Nicholas was so extremely helpful he was really nice and polite he help me upgrade my phone even though it was broke I would recommend him to everyone the best experience I have had

We ordered 3 new IPhone’s for our kids and my wife was purchasing a 4th for herself when picking up the 3 that were ordered. (4K total spend) The gentlemen at the counter obviously is not trained on Verizon policy nor is the store Manager. At first they would not give the phones to my wife, even though she is an authorized person on the account. My wife had to keep telling them to read the Verizon policy, and they told her they were a franchise and had their own rules. Really??? She continued to inform them that they still had to follow Verizon policy. Finally, they pulled up the account (why did they not do this to start is mind boggling) with our PIN that my wife provided and saw that she was listed and authorized on the account. Why did it take so much persistence with the person at the counter and the Manager (who my wife asked for because the counter guy was less than helpful) to simply do their job? Then, to make matters worse, to apparently try to make the mistake not look so bad and put this back on my wife, they said she could not pick them up anyways unless she had the credit card they were purchased with. Funny that they tried this one and obviously did not look that closely at the account. They were purchased on our account! After 30 minutes of persistence, they finally gave her the phones. I recommend going to another store if you are a Verizon customer.

Walked into this store with a simple request to purchase a phone but the African American man named Nicholas that greeted me was extremely rude and dismissive. He quite literally told me he could not help me and was unwilling to ask questions to help me further. I drove to Ann arbor for better service. Will never be back to this store or recommend it because of Nick.

Justin was very nice, fun to talk with, and most importantly, was patient with me and fully explained the answers to my questions about buying a Galaxy watch. Better yet, he has resolved my issues three different visits as I was learning to use my Galaxy. I made the right decision in replacing my Gizmo with the Galaxy.

Demetrius did a remarkable job assisting me with upgrading my Moto phone.Also providing me information on how to download pictures from goggle pictures.I really appreciated his help.

This Verizon store has the best customer service. I have been to other Verizon stores that arent nearly as personable and helpful. I worked with Ben who explained everything to me, being that I am older and very low tech. He was so patient and kind and answered all my questions. We will definitely be back to get my other daughter and husband a phone.

James Ratlcliff was super helpful and answered all our questions- highly recommend :)

Demetrius was fantastic and helped me though a lot of issues very professionally. He is an excellent employee and made the in store experience much better than expected.

Best service and tech support Ive ever had, my family and friends all go to see Mikes Crew. They treat you with courtouscy and respect, very hard to find in business today. The product your setup with its the right one for you. Not the bigger sale for them. They listen and work both on the phone and in the store. I love 45 miles plus from the store, I drove to get the best service. This Team had it locked up!!!! Thank you!!!

Very understanding and helpful could not ask for better service

Mike is awesome! Always answers my questions in a timely manner and very personable. Highly recommend!

Brian Peterson is the best! All the staff here are great and really helpful when I go in, but Brian and his manager really went the extra mile in getting my wife and I new phones. Very knowledgeable, professional, and prompt - this is yet another reason Ive been a Verizon customer for 12 years

Nicholas was so extremely helpful! The best experience Ive had buying a new phone EVER!!!

Nic was great, been going to wireless zone for the past 18 years, always taken care of.

Azia Gibson was super helpful and patient helping me with all questions and concerned. Took all the time needed to transfer my data and followed up a few days later to make sure I was happy. Excellent service!

Josh was a wonderful salesman. Got me up to date on a new phone and was informative of all my questions highly recommend!

Very Good

Nick was a great service rep he helped a lot and made our new switch smooth and cheap no lies no gimmicks he told it like it was I highly recommend him

Mike at Wireless Zone goes above and beyond providing excellent customer service! He has helped me set up many phones on our company account over the years, even when he is super busy he makes time for his customers and he is extremely patient. I highly recommend Wireless Zone in Ann Arbor.

Nicholas was great. Knowledgeable, friendly and professional.

He answered every question I had. He was excellent! I would definitely recommend him.

I. Was helped by nicholas green he was amazing

Very unhelpful staff member. Gave us a lot of attitude and seemed very uninterested in helping us find a plan/ deal to help us. Didnt even take out their headphones when assisting us.They also did not seem up to date on current deals or how to set them up on prepaid plans.Decided to go to a corporate store instead.

33 years of satisfaction working with Deb Allen and Mike Horning!

Doug Dolezal was very knowledgeable and helpful in setting up my new iPhone 11

Mike did a great job of setting me up with a new phone. Seamless experience!

James was friendly, fast, efficient and through. Thanks!

Verizon stores have always been very friendly and helpful. They are always well cleaned and the staff are great. I am very happy with my purchase transaction and phone service. I would reccomend Verizon to anyone looking for great staff service and phone service.

This IS THE STORE for buying all your phone needs for your cell phone, be it i-phones or ANDROIDS. I have a Samsung Galaxy Note 3 and Brandon was very helpful with my needs at the store today. Ryan has also been helpful also in the past. Brandon teaches the classes on how to get the most out of your phone and is so well informed on all of the products they sell in addition to his classes which are priceless! I go to this store because of always being pleased with the expertise of Brandon. If he cant answer your questions, nobody can!

Great customer service! They didn’t have my phone in stock so they got it from a different store and they had it in the next day! Would definitely reccomend this location! Thanks!

Very helpful

Mike Horning does a great job serving his business clients - a big thank you from Lotus Gardenscapes!

I just wanted to appreciate Azia Gibson for being so patient and helpful with my family. First, she kindly answers all of my husbands questions about his phone, a 21st century resister. Secondly, she spent several hours helping us transfer my mom and sisters phones to our account. She is very kind and helpful and easy to work with. Thank you Azia

Friendly and knowledgeable staff. Definitely will use this store again.

Great Place Great Phones, Youll find what you need, and if you have any questions, I know Scott has the right answer. Make the Stress of cell phone shopping easy and gratifying... And get a new toy :)

I think its in poor taste that one cannot return phones due to tiny imperfections when clearly the return policy states like new condition.

Brandon is great, very informative and helpful. Hes the only person i go to when i have a question or problem and he is always doing everything he can to help. Ive had verizon for 3 years now and he definitely gives the best customer service.

Azia is very knowledgeable & helpful, looking to get you what you need; she does not try to upsell what you don’t need. She’s very patient & respectful. There were at least 3 other people (customers, not other customer service people) who praised her during my visit, too. Will be making this my go-to store!

Matt and Ryan have been extremely helpful to our family for any/all cell phone needs, including brokering a recent insurance claim we needed to file with our carrier. Their service and knowledge of the products is unsurpassed. It is the personalized care that I would want out of a mom and pop-equivalent technology store. Thanks for being there for us when we need you!

Great customer service from Matthew Burgin and his team! I went in to get my phone replaced and he was extremely helpful and had the best customer service I have seen in a very long time! He was very patient and explained all the options I had and gave me some great deals. I will be going back to work with Matt again.

Brian helps me to pick a great phone replacement with something that works with my daily life schedule. Also based off of what I told him I wanted to see out of my phone. We went through things in the store together and all my questions were answered and any questions that I had thought of.

Got my awesome new phone and it was so easy! Thanks so much, Mike Horning! You were very helpful and knowledgeable! Youve earned my business!

Easily the best experience Ive ever had at a Verizon store. The sales associate was incredibly helpful, knowledgeable, patient, and didnt pressure me into anything. Thanks, Cameron!

Good customer service and product stock.

Went and bought an apple watch and to upgrade my phone. Azia was awesome. Make sure i had everything and even helped me to save some money on my plan.

So glad Azia was there to help me on both visits to finish my order. She showed me how to do a few things on my new phone and tablet. Having fun with my new devices. I am glad to say that I am still a long time customer at Verizon. I stayed because of Azia outstanding assistance.

Asia was incredibly helpful and knowledgeable! Store was clean and organized. Highly recommend!

I bought my iPhone 6 two years ago and Azia was very helpful even calling me later to see how things were going. I even called her several times with questions. So this month she contacted me to see if I was interested in upgrading. She informed me of specials and I signed up for the iPhone 8. She makes herself available to answer questions. Verizon is fortunate to have her on staff!

The very helpful Azia was quick and friendly. She answered all the questions I had, and Im quite satisfied with my purchase

Working with Asia at the Verizon location on Carpenter Road was one of the best experiences I’ve had personal phone in probably 10 years. Her guest service was extraordinary and her attention to detail Was spot on.

Excellent customer service from Matt Burgin. I shattered the screen on my cell phone and needed everything transferred to a replacement phone. He was knowledgeable and helpful. At the same visit, I ended up purchasing a new phone and upgrading. Matt was very patient with me through the multiple processes and took time to make sure I was happy with everything before I left. This is exactly why I will continue to return to this store and refer anyone I possibly can. Thank you!

Awesome customer service, friendly and NOT pushy at all...I left very happy with my new product and with the care I was given while st the store.

Nicholas knows his job. Gets you the stuff you want. All the Verizon stores I have been to are great

Ben might be the best customer service person in the history of customer service. Everything went perfect. Very happy

Thank you Mike! I appreciate your help with the transition to the new phone, and for your continued service over the years! I will never go anywhere else with my mobile phones!

This is a great store. The customer service is great. There is one sales associate that I always go to when I enter the store and her name is Aja. Aja is very respectful, patient, and has vast product knowledge. She has assisted me in the purchase of multiple phones and products. The only con I have about this store is its not visible from the road. If I didnt know the store was there from visiting it previously then I would have passed it.