Told my husband in the mornimg...its your day off...you decide what to do today! We stopped in, spoke with Colleen P. at Cuetor...he bought a car!!!!! Last time he decides the days activity!Colleen was awesome. Made it painless (Im the grumbler about budget...lol), affordable based on our needs (finance dept....awesome!), and we have a more than we ever expected vehicle.So nicely done. Stop in and visit.....I never thought we could manage what she sold us!Well, we had bee

I get all of my oil changes done here, and the staff is very professional and friendly. Recently when I had vehicle issues that got me in quickly and discussed all of my repair options!

Stopped in for the $88 down, $88 month deal but the choices were non existent. Found a car on their website only to be told I would have to drive to Brighton to see...I took it literally that you can see any of these vehicles at any of the seven dealerships. Young lady who I talked to was nice. As a side note, if you give contact info and put in the description items of how to contact you, know they will probably call you...I asked for them to only email me as I was on break when I sent the info and within five minutes my phone was ringing...was a little baffled as my phone vibrates across my desk.

I leased a Ram through this dealership and I brought it in to get my scheduled oil change. I was sitting in the waiting room for my service to be completed. The sales lady who helped me purchase my Truck Mary Anne walked in the waiting room looked me right in the face and didnt even speak. Purchasing a vehicle through this dealership was one of the biggest mistakes Ive ever made. You live and you learn for anyone looking to purchase a vehicle do not go to Cueter they are un professional and Unethical.

Ish is a great service consultant. Very helpful!

This has been one of the worst and time consuming ordeals. I initially brought my Jeep Compass Trailhawk here for minor front end damage from a semi dumping stone on the expressway. I thought that because this was a Jeep Dealership Collision Center I would receive top end service and my car would be taken care of. This unfortunately was not the case at any point in my experience with Cueter.I was initially quoted 3-5 business days. It took 10 but I was patient believing they wanted to take their time and make sure my car was taken care of. I received a call that my car was done. Upon reviewing my car… almost nothing was done. In fact parts of my car were missing… the Jeep nameplate from my hood and the hood decal that is indicative of a Trailhawk Jeep. Most of the paint chips still remained. The dealership had been paid for work they never completed.So I brought my Jeep back yet again after promises this would be a better experience. Again I was told this would be about a week turn time and they already had the parts ready to go. I picked up my Jeep… 10 days later after me calling to check on the status multiple times because nobody follows up with you. I was once again told everything was done.This time my car looked great but once I arrived home I realized they never hooked my headlights, turn signals and fog lights back up. So again I had to bring my Jeep back.4 weeks Cueter had my car and with 4 separate trips the dealership failed me and my expectations every single time.I am beyond disappointed with this experience and will never recommend them to anyone. The client care is completely lacking and the attention to detail is not there. If you have a choice in where to take your car, DO NOT bring it to this dealership. Client service is not a priority.

Theyre key players as far as going outta their way to get you approved, & driving off the lot in a nice vehicle. I strongly recommend.

I bought jeep wrangle and took an opportunity for road off for my first time and I love it. There are really great deal about staffs’ service

The collision center did a great job fixing my grand Cherokee after an accident. Rick and his team were professional and available at all times. They kept us informed of what was happening and did an amazing job fixing the truck. It seems like its brand new! The work was also done in a timely manner and they made it easy to drop it off and pick it up. We will absolutely use them in the future and highly recommend them to everyone. Thanks to Rick and his team.Tricia and Matt Roy

Scheduled an appointment for oil change and tire rotation..Less than 40 minutes!!

This is my second vehicle I’ve bought form Cueter Chrysler in Ypsilanti. And you would think I would’ve learned the first time purchasing a lemon from them but no I gave a second chance at it. Found things wrong the day I drove home my journey. I Notified Brett which will be the last time I ever do business with him. Things with the dealership that they say they’ll do they never follow thru with. I’m in healthcare and I’m an essential worker. Difficult to just take time off when the dealership doenst give you much of an option to bring it in. But should still stand by there promise. NOPE and as a great salesman should STAND BY there customer BRETT that we bought 3 cars from which two of them have had issues and one that still does!!!! The service dept does nit to through inspections on there vehicles cause the things I found wrong were that evening and the next day. My car stalls in reveres and window doesn’t go up when rolled down. It messed up that you hope that you have someone loyal that you trust to put you in a dependable car but they really did it to make a dime off you and get rid off there burden.... And your guys little touch up jobs you do on your vehicle all the paints fell off in clumps. So your body shop doesn’t know what there doing either!!!!!! So CUSTOMERS If you want a good dependable vehicle that you don’t want to dump money into right off the bat don’t BUY From CUETER CHRYSLER JEEP!!! And read your reviews look how they respond to only the people that give them 4-5 stars. Instead of helping the unhappy customers and get there reviews back up. What’s this tell you!!!!!! TRASH DEALERSHIP!!!!!!!!!

Dominique, was very instrumental in our decision to have our car service at his shop. Very Professional 😉

I was in the market for a new vehicle and wanted to test drive a Jeep. I have taken my Dodge Dart there for years to be serviced with no complaints, so it made sense to start here. It was near closing time before the Labor Day weekend yet they got me in, didnt rush me, and took the time to answer any questions I had. The team was friendly, professional, and genuine. If youre in the market give them a try and ask for Crystol. She was good to us.

Had work done on my 2019 Charger at the Collision Center. Very pleased with the service provided. They give good recommendations and never let a customer leave unsatisfied!Highly recommend.

I could write a LONG narrative about my thoughts as I needed to leave my Jeep at Ceuter Chrysler this morning, a Saturday, when the dealership doesn’t have its convenient shuttle service.I’m a senior citizen and don’t have Uber app etc. so I packed quarters to take 2 AATA busses and psyched myself to walk a significant distance from the bus stop to home, on a cold Michigan morning 🙁LUCKILY my service advisor was Ish Hussein!!!!!He made it happen!! I was shuttled home and I am EXTREMELY happy, thankful!!!! Ish didn’t even know that I’ve been a CC customer since 1995 and have gotten 5 vehicles and MANY, MANY service appointments there. He didn’t need to know that to deliver EXCELLENT, above and beyond customer service.Thank you Ish.

Service was fair at best

Cueter’s body shop was great. Rick really helped me throughout the whole process and made it a quick and easy repair. I would definitely recommended to my friends and family.

Terrible service department. My truck has been in three times for a loud squeak in the front drivers side. The first two times it was misdiagnosed and I paid for work that maybe didnt need to get . Wednesday I dropped it off again, for an oil change, balancing and once again to diagnose the squeak. It was brought in at 9:00am, with an appointment. I heard nothing all day. Thursday I called at 12:30 they still had not even looked at my vehicle. Why? In 11.5 hours they managed to let my truck sit on their lot and do nothing. Manager says well, you said we could have it until four today.... its one now. If they could have gotten everything done in three hours or less, shouldnt have been done yesterday? And the managers response to that Ill go see if we can get it done before four today... if we cant Ill give you a call back in ten minutes. He did call me back, continuing to tell me that somehow it was okay and also our fault that the dealership hadnt looked at it, with a promise it would be done in the next three hours.Well, they finished with the truck in under two hours. We went and picked it up with the promise that the wheels had been balanced, the oil change completed and the understanding that they will not work on the lift kit because it is not MOPAR.Friday, we attempted to leave for our weekend camping trip, but less than five minutes on the highway revealed that the balancing had made the truck undriveable above 55mph.Today we contacted the dealership, and were promised a call back before the end of the day to remedy our problem. No call. No satisfaction.Ram dealers are a dime a dozen, as are mechanics who work on them. We will not be returning to this place, our next Ram will be purchased elsewhere. Avoid at all costs, they will steal your money and then ignore you when they fail to fix your car, or as in our case make your vehicle worse than it was before you dropped it off.

Edit* 7/22. No one has reached out to us regarding this issue.We also contacted your sales team in regards to trading in the vehicle we have in the shop for a new car. They have yet to get back to us.It’s a strange way to do business, it’s like they don’t want our money.Your service department is a nightmare to deal with. I didn’t bring our Jeep here on a recommendation, it was towed to the nearest dealership. Had I known how poorly managed the service dept is, I would have had my vehicle towed elsewhere.

Excellent experience! Needed a complete headlight assembly replaced and made to fit into the damaged car. The service advisor, Crista Decker, handled every part of the transaction. Crista tried to keep the price reasonable while providing quality. I was informed throughout the process which was finished on time and in budget. Definitely will return to Cueter when I need any work done, and will ask for Crista.

Not Happy.We scheduled an AM appointment for a diagnostic test on a vehicle, didnt happenWe towed the vehicle over and was told that the appointment was to speak with a service advisor who asked us all the same questions over again that we went thru to make the appointment originally?Next they told us that they were backed up and were unsure as to when the technician would look at our vehicle and perform our originally scheduled diagnosis.We would have made other plans if they had been forthcoming about there situation. This was shifty move and it feels almost like a default process to lock in work under false pretense.Did not expect the minor league back street move from the dealership.Thumbs Down

Absolute worst experience I have had with a business. I took my car in for a service diagnosis and they gave me a quote. Two weeks after my diagnosis I called into schedule the maintenance and I had to call them 3 times and after a week they finally called me back to schedule the appointment. When I finally was called back they had no recollection of my car being there and they had to have me bring it back in for another diagnosis. The manager Chad was unapologetic and lied about the whole experience. I had to bring it in a third time for the maintenance and when I called the day before to confirm my appointment I was told it was not in the system but they could still get me in. I drop off my vehicle first thing in the morning and ask if they could attempt to have it done by mid day. When I called in mid day to check in on the repair they had not even started and told me it would take until the end of the day. I was also misquoted and they refused to make any discounts on the bill. This place is awful and I recommend going anywhere else for your vehicle service.

They had a couple issues and went above and beyond to correct them.

Friendly, dependable, they just need to make it easier to have your vehicle serviced in a timely manner, not 3 to 4 weeks out!

This body shop is on top of all of my fiance and my needs. My fiance wrecked his car. The body shop made sure we had a free rental that same day. Kept us very informed on the process and what was going on. Followed through with use until we got a new car from the dealership. Very impressed with the organization, effiency, and knowledge of the body shop and of the manager Amanda. We will always come back for any of our needs. I highly recommend this body shop if you ever need one. Best body shop in Ypsilanti by far!

Excellent service, got my car back in 2 weeks from damage to the roof and rear window replaced.

They were amazing, they friendly and kept me up to date with what was going on with my car step by step made sure it was fixed with the highest standards and great warranties for all the parts!!! They also cleaned my car inside and out!!! I fully recommend using them for all your needs. As they really treat you like one of their family members!!

If I could give them no stars I would. They didnt do their job properly and slapped me with a 130$ diagnostic bill that wasnt true.

Crazy fast turn around! I needed my truck back as fast as possible! Great staff and the managers do a final inspection to make sure everything is done properly! Talk about great customer service and communication!! If I could give 10 stars I would! Thanks again Cueter Body Shop& Collision!!

By far the worst service repair shop Ive ever been to. customer service is bad. the mechanics is all about getting money out of you instead of fixing the problem. Chad the manager lies. The warranty sucks. STAY AWAY.

Had such a great experience with the girls at Cueter Chrysler Collision! My Ram was repaired quicker than they had anticipated and they kept me up to date throughout the process! Would highly recommend!

Great experience. Took my HHR to Cueter not knowing what was wrong. Crista and Amanda were friendly and knowledgeable. They helped me get the best deal possible while making sure my car was still safe. I will be a return customer.

Quick and efficient body shop that really kept in touch with me through the repair. This has now been my experience twice and has made them my choice for necessary repairs. They also worked with my insurance easily and quickly

Various mistakes were made from the beginning, registration having some random name, to the tires that came with the car being wrong for a jeep and more. Go elsewhere, maybe this place was good once.

Cueter Body Shop was very well organized! I had my Jeep towed in on a Monday morning. They had my Insurance Agent out / parts ordered / fixed / repainted and ready for pick up with in 48 hours! Fantastic Job!

Brought my Focus into the body shop after being involved in a multiple car pileup. The girls in the office were able to work with me when I chose to pay out of pocket for the repairs. Great communication and options for parts, done quicker than I thought too!

WOW!!!!!! Ive been to lots of body shops, but this is the best in town. From beginning to end, I was completely satisfied with my experience and quality of work. Definitely coming back again! Recommend to anyone!

Everyone is very pleasant and helpful

I had a really bad day, with getting into my first accident. They were extremely helpful in guiding me through the repair process. Plus my car looks like new !

Had a little run in with a deer with my new ram. Contacted the bodyshop there at cueter and they were able to schedule me in and worked with my schedule. Amanda and Crista there in the office both kept me updated on a regular basis as to what was going on with my truck so I never felt forgotten about or left in the dark. And the work performed on my truck is awesome. Looking at it I would never know it was ever in an accident. Looks just as it did when I bought it off the lot. Thank you guys again!

I’ve had work done on multiple vehicles and the service is top notch! Staff is very friendly and knowledgeable!

Incredible service! Fast turnaround and professional staff. Like the accident never even happened!

Worst body shop, terrible attention to detail and poor Workmanship. Told the salesman about got the run around and ignored. Have pics and emails to prove poor work stay away

My wifes Jeep was towed in after hitting a deer; the process was handled very quickly and efficiently. Will be coming back if repairs are needed in the future. Thanks ladies!!

Excellent customer service and quality work! I highly recommend taking your vehicle there if you need collision repair.

Called the dealership about a used vehicle. 2 sales people lied about the vehicle. Told me to come look at it, it had been sold 3 days prior. Shady Business!!

I was so stressed after my run in with a deer but Crista and Amanda really put my mind at ease. They are friendly and compassionate and its nice to see two hardworking women in a body shop!

Love that they texted with updates, gave me one less thing to stress about. This was my first time using Cueter Collision but they made a bad situation better.

They turned a very bad situation around like it never happened. They did a great job on getting my vehicle back to new.

Really appreciate how I was treated by Amanda, very professional and helpful.

Totalled my car by hitting a deer. Took it to Cueter body shop and Amanda the body shop manager hooked me up. Got me a rental same day for free!

Excellent service and a fast turn around!

Friendly

Great team!!