Very helpful and reliable in-store customer service, old phone personal data transfer to new phone Samsung Galaxy 5g. Thanks again

Good service, the employee did a great job.

The customer service I received was by far the worst experience Ive had in dealing with employees. You could not pay me to go back to this store as long as that woman is still working there. She was incredibly rude and condescending when I told her I didnt have a phone (broken) to log in to their appointment system. She continued to try and help out others who got there way after me and actively tried to get me out of the store. Disgusting display of service and you guys should really look into who you hire. Not saying they are all bad but that lady will kill your business. Dont press your luck and go somewhere else if you like being treated like a human

Eddie was professional and courteous. Id like a screen protector now, BUT your store did not carry the Galaxy S21plus. Will you please call when its in? Ill give a yelp.

I was in and out in less than 10 minutes and got one on one personal attention. They made great suggestions and helped me understand how to finish the process safely at home.

Service was quick, informative, and helpful. Was able to pick up my new gear and get the help I needed!

I have always bought Verizon phones online and been treated very well at this Verizon retailer when I transfer data to the new phone. Great staff and atmosphere. Thank you.

Stewart was very helpful a d knowledgable.

Huge shout out to Dina at the East Lake Village Center Verizon in Yorba Linda, CA. She was awesome!! She made our Christmas this year with her polite, calm and endless customer service. She is SO knowledgeable and lovely! You have a real gem in her. Thanks again!

Great experience here. Even with COVID protocols it was awesome

Every time I come to this store, the patience and time they spend with me is amazing.

Steve, is awesome and very helpful. Switching phones is full of passwords,texts and emails to get everything set up. A lot of work and patience is required to get the new account set up properly. Steve is highly recommended!

I never liked the process of getting a new phone. But after being helped by Andres I have a whole new outlook on it. Thank you Andres for making my transition seamless and painless. Great job and I will be referring friends to come see you.

Dina was awesome! She was very helpful when I picked up my new phone and transferred my old phone over to my new one. Verizon is lucky to have her!

Anthony was extremely helpful and took great care of me.

Jacob provided Great customer service.

The staff here is great. Much better than other offices. Helpful and take the time to solve issues or even explain how to use my phone. YL store is the place to go.

Took my mom into the store today and only 1 employee was working . Business hours posted were from 11am to 7 pm. We waited over 35 minutes and the 1 employee didn’t even address us to say hello, or give us an estimated time he could help us . Both my mom and I were astonished to hear the employee talking about his 4th of July activities while working with the clients in the store . We decided to leave after not being addressed, welcomed or communicated with in any way. The straw that broke our back was having to listen to the employee basically relay the personal stories while ignoring us . We wanted to buy a phone, add another line but now we will give that opportunity to another Verizon dealer who can appreciate, address, and be communicative. I understand being busy, but ignoring clients with not so much as a “ hello “ or “ I’m super busy, right now and I’m here by myself, would you like to wait or come back in 30-60 minutes “ would have been appreciated.

Today I walked in after someone decided they needed to steal my IPhone yesterday. How do I know it was stolen vs. lost? They turned off the locator service and shut down the phone. Someone with good neighborly intent is not going to turn off the locator service, and would have called my wife saying they found the phone. My phone is easy to identify as the screen saver features our wedding photo. No mistaking my phone for another.All that to say that Andres was on the job when I walked in and performed many mini-type tech miracles, as he did not have the old phone, account information etc. as Verizon Corporate was closed for Sunday.By the end of the experience Andres and Nate made sure I walked out with the new phone in hand, and once again evidenced the true value offered by this particular team.If you are looking for a new phone I am impressed and continue to recommend them whether you are looking for a phone or other products that they carry.Thank you for making my day much better than how it began.

I really enjoyed my experience there! I always notice the amazing positive energy whenever I’m there, especially the manager, Dina is amazing!

GREAT services.

Billing was confusing at first, but was clarified by the manager and some of the staff. I chose this branch for convenience and everything went just fine. I feel comfortable to just walk in with a question which will be addressed and if I need more help, I can always call Verizon and theyre always very helpful as well.

I lost my iPhone8 - it was turned into store and they tracked me down. Very happy to have my phone returned

Would recommend avoiding unless youre prepared to weasel out of every hidden fee they disguise behind complimentary phone cases and chargers. Turns out they have been adding an extra $100 fee to each device purchased which was the free or included with your purchase charger, screen protector, and phone case. I only discovered this after I didnt like any of their accessories and noticed that my phone was suddenly $100 cheaper than the original price. They wont tell you about that fee unless you press them on it, but this type of manipulation and deception is highly unprofessional and sleazy.They also seemed to have limited stock of phone colors and/or capacities. So dont expect this store to carry the phone you want if its not the latest iPhone.Staff also do not seem very competent about phone hardware, so do your research ahead of time.Lastly, I routinely get cold calls from this store on a monthly basis reminding me that one of the phones on my plan has an upgrade. Sorry, but Ill be taking my business to the official Verizon store where they dont try to scam me out of $100 for accessories you can buy on amazon for $20.Would not recommend shopping here.

Amazing costumer serviceExcellent prepaid phone selectionThank you Dina

Very nice, very helpful all around good experience

The staff is great, not busy, plenty of parking.

This store has the worst service we have ever experienced, Roger William Banke (store manager) continues to be of no help. We spent over 5 hours and $1200 in upgrading our phones with a promise that our bill would show credits fro the following 2 months that were never applied. After 6 weeks of continued follow up by my wife and I we still have no resolution. William continues to send us (in writing) promises that our bill is being adjusted and then deflects all responsibility - stating I dont know why they (Verizon) cant get this right. He avoids our calls until I have to go into the store to confront him. I even ran into him one day in the grocery store. When I asked why I had still not heard from him (was 3 days late on a promised phone call) he stated that it was fixed. I have our account on my phone and pulled it up to show him it was not fixed - then he changed his story and stated wow - I dont even know who to go to now. It is very apparent by the rating online that this store is mismanaged. I have asked for the senior managers name from employees like William and new employee Jason - only to be told - I dont have his number. This shows the lack of integrity and management at this location. My only recourse at this time is small claims court and to cancel my 10 year relationship with Verizon. Very disappointed.

Stay away. Why would you go there? Worst prices. By far the worst customer service experience. And they are not even Verizon Wireless according to their manager. Per Verizon employee direction, I bought an overpriced ($20 USB cable) at the Verizon Store at the Spectrum yesterday. I brought it home and it did not fit the external device I needed. So I went to the Verizon Wireless store three blocks from my house to exchange the cable. They did not have the necessary cable. They directed me to Best Buy. I said Ok, can I return the cable I bought yesterday complete with the receipt?The manager came out and told me No. Even though the front of his store is emblazoned with the exact same sign as the Verizon store at the Spectrum...that was a corporate store, His was an independent store. So I guess I am supposed to inquire at McDonalds or any other retail establishment as to whether this is a Corporate Store or not first?So why bother with these guys? Best Buy has better pricing, better availability of product and certainly much better customer service and they are not confusing to the customer.

Diane was amazing she figured bout a problem that the Verizen tech people could not figure out and she did it fast !!! I want to be her friend What a young person !!! Thank you for reading !!!Kindly,Penny McAllister

Good experience

Do not visit this store. They are not interested in providing customer service. They are there to sell phonesIf you need anything from Verizon take the time to go to the corporate store in Brea. This store is garbage.

Great service & very knowledgeable!

They are dishonest people. My iphone went dead and I brought it to the store where I purchased the phone. They told me it can not be fixed and suggested me to upgrade to a new iphone. However when my daughter went home later that day she just pushed few bottom and the phone worked again. I then returned the phone within 72 hours and been charged $90 . Not only that when I received my bill today, it increased $50 more than usually. Totally I paid $140 for nothing. I am so regret that I walked into that store that day.

Stopped by this store this afternoon to troubleshoot a device change that Verizon business customer service center hadn’t been able to fix. My phone was working in 30 minutes. Couldn’t be happier with the customer service.

Very knowledgable, helpful and patient!

Go in and see two employees helping two customers, so I decide to sit down and wait. Another gentleman enters 9 mins later. They proceed to help him first. Thanks for wasting my time! I may be young but I pay for my 5 family members phone plan. Your loss

Bad service. Flat lies about what my bill is. Close to 15 years a Verizon customer. Stay far away.

Good place

I like Verizon