Thank you Latoya for your helpfulness today. Latoya was very helpful, knowledgeable, patient and professional while helping the customer in front of me. Latoya is familiar with her customers. When I gave the name that I thought my aunts unit would have been under Latoya knew exactly who I was referring to. Latoya was respectful of my time, and my aunts situation. She had me in and out in a timely manner. Thank you Latoya and in the future I will refer and use Storage Rentals of America.

Latoya from the Roger B Chaffee location was very polite knowledgeable and helpful. She knows her business and was helpful and professional. Keep her and give her a raise Great customer service is very hard to find .

Was looking a place to store a few things for 3 months and this place had the lowest rate for the time needed. The setup was fast and easy. The staff did a great job in explaining everything to me. She did a great job and many thanks to her. She also ran copies for me to have and also, inform me if I needed a lock. They have the good kind. Will be moving my gear in tonight.

Latoya was great honestly quick funny happy chatty helped me find everything I was looking for highly recommended this storage facility

Latoya is the best. Made my first ever storage unit rental go as smoothly and uncomplicated as possible. Very personable and genuinely happy to help me through the process. Thank you Latoya!

Great service ! Highly recommend. Latoya was great & very patient with me

Jocelyn went above and beyond with assisting me yesterday. Jocelyn was very caring towards me she also was patient with me. I told Jocelyn how much I appreciated her. Actually I cant say enough Jocelyn. I was extremely stressed out and she was a ray of sunshine she was very kind. I had even forgotten my license..she rushed out brought them to me. I showed her an envelope where I had written her name on it so that I wouldnt forget. I told her how much I appreciated her and that she has above and beyond interpersonal skills and.she provided the greatest service and that I would be writing a review. So here it is. Thank you again.Jocelyn❤Leslie Henton

I was having the worst week ever came into storage renters of America and Latoya fixed my whole week within 5 minutes. This woman is awesome if you need a quick easy in and out storage unit come see a Roger b Chaffey

Latoya at the office is pretty much the best and most helpful customer service professional I have had the pleasure of doing business with in a long while. Always curious, prompt, and knows her stuff.

This was a true no contact set up no hassle. Did everything online and was able to move into the unit the same day. No hidden fees

Latoya was very friendly and helpful, thank you so much!!

When nobody answers the phone or helps you for months on end so you can pay or vacate, this has been our worst experience with a storage facility yet! We cannot pay because they have online payments disabled, they are not there, and won’t return any phone calls or messages. We will file a lawsuit and file a claim over this. They have been charging late fees as we keep trying to pay but nobody will answer the phone that is even connected with that facility!

Latoya was friendly, helpful, and made my experience very easy. Highly recommend her location for storage!

Latoya at the Roger B Chaffee facility is AWESOME! She went above and beyond to help me get situated with my unit!! Very friendly and fabulous service!!!

Latoya was FANTASTIC!! Friendly, helpful and entirely positive. It was a joy to be served by this professional. Great work!

I use the rental storage and the lady name Latoya she very very helpful to me she went over and beyond her duty’s she made me feel so welcome to join the place to rent. Under the stress that I was under it seem she took the stress off me. Thanks so much great job.

Picking up tires from here

Great prices that suited my needs.

I havent had a bad experience with this place at all. Its my second time using them in 2 years and their customer service has only gotten better. One worker, Latoya Simmons went above and beyond for us, getting us a discount and treating us like family. She honestly made my day. Thank you so much for going above and beyond for your customers!

Stored much of my furniture and some collectibles here during a move. I assumed their units kept water out and was not told otherwise during signup. A month later I came back to a mattress completely soaked with water as well as several of my books thoroughly water damaged and beginning to mold. When I spoke with management, they informed me that the unit I rented was not climate controlled and that I could have paid more upon signup to have a climate controlled unit. Because of this, they were unwilling to work with me in any way to help make the situation right. I explained to them that, had they told me about climate controlled units when I was signing I would have gladly paid the additional price. I made it clear when I moved in that I had furniture and valuables that I needed to keep safe. I am very disappointed as a customer and will certainly not be using or recommending this company in the future.

I moved my things out shortly after obtaining storage space at this facility because of manager Kathy. I pulled up to the locked gate and noticed a gentleman trying to get into the office. I continued with entering my code and drove through the gate to the direction of my storage. I noticed in the rear view mirror that the gentleman that was at the door has now walked through the gate as it was closing. I thought that was strange so I stayed in my vehicle until the man went to his storage. The man came to my vehicle and chased me out of the storage. When I got to the gate and was waiting for it to open, he attempted to open my car door while threatening me. I was so scared for my life that I ended up turning down Roger B. Chaffee in the wrong direction. I turned back around and locked the doors so that I can contact the police. I wondered where was the staff since it was directly in front of the building. About 15 minutes later an employee cracked the office door and called the gentleman. I stayed in my vehicle until the police came. When they arrived I exited my vehicle and explained what was going on. The manager Kathy came out of the office, interrupted and told the police that the man is a customer and hasnt hurt anyone within the 4 months that she has been there and that hes homeless living out of the storage. She never not once acknowledged my safety or me being assaulted. I was amazed at her lack of her concern especially to be the manager. Immediately I obtained the contact information for the general manager and she was very proactive. She offered to move my storage to another side of the facility and shared that she was going to evict the man who assaulted me because of another complaint the week prior. Though I did appreciate her concern and willing to help, I did not want to take part of a facility who has a manager like Kathy. She was rude and showed the least bit of concern because of the 4 months she claimed she knew the man. I thank the gm for her awesome customer service however due to Kathy I do not want any parts.

This is a great storage facility, the staff is very knowledgeable which makes all paperwork fast and efficient. The staff member working with me helped me to determine what size unit I needed and to make sure I was all set for my move. The unit was very well cleaned. The facility is safe, secure and well maintained. Every experience I have had with a staff member has been positive. I also really like that all individuals have a personal gate code so they can track who has been on the property.

The employees are very nice & knowledgeable. The service was fast. I am a very happy customer & I will recommend CubeSmart to all my friends & family.

I rented a unit beginning in June of 2013. I was told there was no lease agreement, that rents were collected on a month to month basis. The first time I paid my rent, after starting the initial contract, I paid two months in advance (July and August). The second time I paid another two months in advance, September and October. Well, circumstances were such that I cleaned out my storage unit at the end of September, notified Storage Pros, and was told that I should see the refund of my October rent. A couple of weeks went by and I noticed the money had not been refunded yet. When we contacted the office, we told the lady what transpired, and she said that the refund should have been processed by the man at the desk the day we cancelled, and further stated she would send the paperwork into accounting to issue the refund. Another week and a half later we were contacted and told that it was their policy NOT to issue refunds on prepaid rents. When we asked for the number to the accounting individual we were told that Storage Pros could not issue that information, and that they would have accounting call us. So far, no response - shocking. Bottom line is this. I will never recommend a company that keeps your prepaid rent, especially since it doesnt stop them from renting the unit out again and then double collecting on the unit. It may be your policy, however, it is a very unethical policy, one that is not only wrong, but just poor business practice to take customer money without your policy being very clear up front. I can assure you that you will not only NOT get business from me in the future, but that I will be contacting the Better Business Bureau, filing a complaint, and further looking into the legality of your policy. Lastly, you will not get a recommendation at all for business, in fact, I will recommend U-Haul as the best option for storage renters.

I have had a pleasant rental process at this location. The price was reasonable, my storage unit was clean & easily accessible. The employee is very friendly every time I am in & has helped me with a problem I was having with my lock. I would definitely recommend this location to my friends & family.

Jessica did an amazing job. She was very knowledgeable and helpful. I had several questions and she was able to answer them. She made the experience pleasureable. They will have my business for the foreseeable future.

I was calling all over and looking for a place to store my stuff. I called this location. The staff here was VERY knowledgeable with the units. The staff here was so friendly that even though I live in a different town I still used this location to store my belongings. They made the paperwork seem like a breeze. I will always use and recommend this location anytime.

The staff was very friendly. They made me feel good about storing my office furniture at tha facility.

I was there to check my reservation and was greeted for Jessica, she is a fenomenal with the customer service, always smiling and really nice. Best front desk service.I like the size and the price of my rental, it is the best price in town.

Employees are rude. gate was broken last fall for several months and was always open creating an unsecured location.

Office personal were cheerful and helpful. Took time to explain cost and use of key padgreat price, clean

Great&Secure Storage Space Ive been renting my unit since September the staff is the best had the pleasure of meeting Jessica she has Great Customer Service Ive been in that field for the last 20 yrs and she has it my granddaughter and Niece&I Enjoyed the ride on the cart to my storage unit.

Management and service are awesome! Very comfortable and friendly environment.

Very nice people and very helpful. Im glad i choose cube smart where people care.

Wyoming-Chaffee Storage Pros are very plesent people to rent from. Every time I go into pay my bill they know me by name without telling them, their units are very clean and dry. They take pride in their property and all grounds are clean. would highly recommend to friends and family.

Roger B location at 44th St is class A-1.Kathy is very professional and nice.She keeps the facilities very updated and clean.

Great price! Great experienceWe were in out storage unit in 20 mins.... went VERY well

CubeSmart is an amazing place to do business...I recommend them to anyone who needs help storing your items...

Super affordable and they have some pretty awesome staff that will help you with everything!

Great customer service & The staff is definetly people friendly I will be recommending my friends & family

No problems at all. Very nice people to work with and very helpful.

The ladies we very pleasant and informative I would recommend this establishment to anyone with rave reviews

Matt the Property manager at the Roger B Chaffee Storage Pros location went out of his way to make my experience dealing with them a pleasant one. Look forward to dealing with him again in the future.

I have had a storage unit at Storage Pros Self Storage Wyoming-Chaffee for over three years now and am more beyond satisfied with the services Ive received. I would highly recommend them!

Reserved online for a storage unit for today. Have went to the office twice to finish the process and no one was their both times.

Friendly office staff, very helpful. I felt it was a little pricey, however, it wasnt much above their competitors.

The staff was very friendly, knowledable, as well as helpful. I would trust CubeSmart with my business anytime.

Friendly, helpful staff with affordable rates and fast service!

Clean unite, just what I needed!

Helping a family member move ideams

Amazing customer service.Thank you Katy

Affordable storage and cube truck available

Very friendly and helpful GREAT JOB!

Customer service is awesome, friendly, n have great coffee

Clean, staff was nice. Free truck rental.

Friendly, quick response, fair pricing.

Rates are too high. Poor quality units.

Staff is great very friendly and helpful

Prices just keep going up.. Trying to get all my stuff out..

Excellent service and facility, highly recommend

Very helpful.

Very positive!

They are the best!!!!! #number 1

Excellent Service

Latoya was so very helpful, took her time and explained everything very well . She was very understanding during my move in process would highly recommend storing here ! Very satisfied with her professionalism

Latoya was helpful today with my move in process. I was stressed it was my first time storing and she straight through the process. Will highly recommend it.