I usually dont do reviews of anything, but i fell this I had to break that rule this time. Wagner Certified Collision Center is THE place to go for your body & collision issues. The team was very professional; it used genuine parts and was very accommodating. From the front desk team to the valet to the expert tech working on my car, everyone was accessible. Whenever there was a delay, i was informed ahead of time which was great. Again Wagner Certified Collision Center is the best. They provide a Platinum service.

Everyone there was professional and extremely friendly and they did not disappoint. staff kept us updated along the way. The vehicle came out great.VERY HAPPY Great place !!!!

My experience here was not good. I sent my Mercedes in to have my front and rear bumper painted due to some scuffs and scratches. When I got my car back the rear bumper looked great and unfortunately there was a good size paint bubble on the front bumper. So I sent the car back in to have bumper repainted. When I got my car back the bumper looked great however my hood had a few minor nicks in the paint that were not there before. They tried to cover them up with a bad touch up paint job. I do not trust having my car go in for a third time for fear of what other miss haps could occur. I am beyond annoyed when I look at my hood! I would not recommend Wagner.

I brought my car in a couple of weeks ago for some rear-end damage and got it back good as new. They even cleaned it up inside. Would definitely recommend Wagner Certified Collision!

Besides the outstanding perfect repairs the staff are friendly and professional. They go over and above to assure customer satisfaction. Highly recommended.

Excellent experience. Said 9 days and had it back to me in 8 . Also cleaned my vehicle which was a complete surprise. Would 100% recommend to bring your vehicle here for body work . Helped me along with the insurance process as well . If I ever have to get body work done again this would be the place I go every time .

We had a Tesla Model X repaired from a Deer Hit. Assessment was literally in 30 minutes and ordered parts that day. It needed a new hood and front bumper along with a ton of small parts. They ordered everything before I dropped it off because it was very drivable. That took a couple weeks. Once dropped off they missed a couple parts and they warned me that could happen. Extra parts took another week. They didnt have to blend the Midnight Silver color. Price was VERY reasonable. The car was kept inside the whole time, which was important to me. Battery level was almost exactly what I left it off at. They disconnect main battery while in service. Two weeks while I drove it, and 2.5 weeks in the shop. I heard horror stories with Teslas and this was pretty darn smooth and stress free. Communication was also great for the whole thing.

Absolutely fantastic from the first time I called all the way to the end of service! I couldnt be happier with the service I received - even when the insurance company wanted to replace my bumper with an aftermarket bumper, Matt went above and beyond to get me an OEM bumper. They even had the car detailed for me and ready when they said it would be. Everything was easy, they communicated updates and changes great, and my Audi looked brand new when I picked it up.

From the moment I chose Wagner to work on my Tesla vehicle to the moment I picked it up they delivered. I had constant communication with them when I needed it. Also I was very happy to hear there was a local body shop that was Tesla certified. The closest Tesla dealer isnt too close to me. I am pleased to say that everything looks great and the body work that they performed made it so I couldnt even tell there was a problem. Everyone I dealt with was very friendly and informative.Thanks againBeau and Family

Karyn was very pleasant and professional. Matt delivered on his word and the work done to my car was fantastic. I would highly recommend them for any car needs.

I unfortunately was the victim of a hit and run recently. I reached out to Matt at Wagner Collision Center and he was extremely helpful and professional. My vehicle was repaired quickly the week of Thanksgiving (assumed I would have to wait longer due to the holiday/COVID) The car looks fantastic now and and they even took the time to detail the inside! I am very happy with my experience all together and I would recommend to others looking for body work in the Worcester area.Thank you,Denise

110% recommend. Very professional, constant updates provided on progress and a better than new repair to the rear of my BMW. Car nicely detailed inside and out upon delivery. Wagner also fixed a leaky tire issue with no cost to me. Cant ask for more than that.

Incredible. We brought 2 cars in for service within a week and they were wonderful to deal with, helped us with insurance (for weeks ahead of time) and did an incredible, professional and perfect job on our Teslas. If we ever need bodywork we’ll be back here for sure. Great family at Wagner.

Accommodating and Professional Service!John K. took my initial call for appointment he was very friendly and treated me as an old friend and he quickly evaluated my situation over the phone. We made an appointment a few days out.My in person experience continued to be very friendly and accommodating. John prepared all the documents in advance and took a peek on the damage, he mentioned again what is going to happen and what to expect.Luckily this was a quick fix, I have followed up on day before the estimated finish and I was informed I can pick up my vehicle the next business day.Upon arrival I saw my vehicle ready, the final paperwork was ready for me a couple of signatures and I was ready to go. Karyn was at the front desk and she treated me in a very friendly way as well. She suggested to check my vehicle to see if everything was done for my satisfaction.The Team did a fantastic job, literally my 1year old BMW looked like it just came out of factory. I couldnt tell that anything was done they restored it as it is a brand new vehicle. I could not be more happier!I also want to mention they have detailed my car, I was not expecting that, just an outside wash and some vacuuming. They went above an beyond and neatly cleaned the internal passenger area.With that being said Im so grateful for the provided service, not just the repair but the cleaning service and the treatment during the whole process.Unfortunately but also fortunately I had a chance to work with Wagner Certified Collision Center twice and I can tell they provide high quality service. Hopefully nothing happens in the future, but if does I definitely will work with them, there is no reason to go anywhere else! 2of2 5stars!Thank you so much you again, you have earned a customer for life!

Perfect car frame and body work. Runs and looks as it never been in an accident.

My 2019 Tesla Model S had a scrape on the right, front quarter panel and they repaired that, as well as a couple of scratches on the left-hand side, doing the latter gratis, and the car was immaculate when I picked it up. It was a pleasure to deal with them and their work was superb. They also understand Teslas, something that many other folks do not--it all went very smoothly.

I own a Tesla and was in a crash. Went to Wagner and their repairs came out pretty good. Left a bunch of scuffs and dirt marks in the interior but I overlooked that. Dropped off the car in December, didn’t get it back until MARCH. Yes, 3 months later for a minor dent on the rear quarter panel. I called almost every other week for an update, and I was always given a new excuse. The stories didn’t even match up and that’s when I started to believe Wagner Collision Center will hold the car in order to rack up the bill on your insurance company (labor costs). I’m not writing this out of anger, but simply to warn new potential customers of their shady ways with Luxury cars. WATCH OUT!

Wagner was able to help me with my car when no one else was able too. I had a specific problem and they worked with Audi to figure out the issue and quickly got my car in and out. I highly recommend them.Car was clean, service was great and friendly.

If you have a Tesla and need some body shop and paint work go here! wonderful people doing a pro job!

Great customer service. Had 2 accidents in 2 months (front + rear) and the paint match is perfect! Looks brand new. Enterprise works with shop which made life easy. Pick up and drop off right at shop. My one and only body shop I will go to now all because of the quality.

I am a car guy and probably have an unreasonable relationship with my truck. I brought my beloved truck to Wagner to repair a door and bumper.They optimized my insurance and made sure that all new Ford products were used. When the truck was returned not only was the damage made original but my vehicle was cleaner than it has ever been. I hope not to need their services again but if I do I know my truck is in great hands.5 star experience from staff to final repairs. Thank you.

This place is excellent. I will only bring my car here if I need work done. Their service is always on point and they dont try to rip you off. Their work is honest and clean. I have been a customer of theirs for some time and will continue being one! Thanks again guys!

I have used Wagner Collision a couple of times in the past and was always happy with the quality of work and response time. Last week I brought my Lexus to them to repair damage to the front bumper. Everything was top-notch professional from the appointment schedule, initial quote, work performed and flexibility to stay late on Friday to allow me to pick up the car after they closed!

Timeliness of work poor. Quality excellent. However I am extremely disturbed by the weird smell in the interior of my 435i after the work was done. Nobody can quite identify what it is, and it has improved over 7 days, but...I did complain quite a bit over the delays of a simple bumper job, and I have to be a bit suspicious. I get a bad feeling about this certified collision center. Whatever you do dont complain to them about stuff. The end result could be bad. I dont think I am alone here.

Great service. Wonderful people. They not only did great work, they made my car look newer than when I first bought it! If someone hits me again I’ll be bringing it to these professionals.

I could not say enough about the Wagner collision center under the management by Mr.George Menard.Personal interaction:— Office manager - Miss Julie Finch has been an individual with excellent personality who take her responsibilities seriously and been a pleasure to deal with .She been extremely helpful to assist me in her areas of responsibilities and beyond.I give her an “A” for her assistance as well as her competency.— Mr. John Kozlowski production manager has been an exceptional professional who produces excellent quality work for discriminating customers such as myself, beside excellent interaction with customers. Job well done John.I truly appreciate all you have done in a few occasions that I needed to repair my car .— Mr.George Menard .Excellent & competent manager.I truly believe without his ability to manage a job shop well non of the aforementioned comments above would have been possible.Thanks George.

Less than 2 weeks before the end of the lease on my BMW x5, I was rear-ended in a snow storm. I chose Wagner to do the body repair work since they are a certified BMW collision center. As a meticulous BMW owner, I gained confidence they would do a good job after speaking with George who manages the center. They rushed the delivery of the parts and got the job done before the end of my lease. They did an outstanding job, and I was thoroughly satisfied with the results. I would highly recommend Wagner Certified Collision Center.

I was in an accident and brought my car here thinking it would be in good hands since its a certified location.wrong! When i got my car back I began to have problems with everything from my radio to my convertible top, and had to go back numerous times to get it fixed. The team is very nice and body work is good but the attention to detail and the mechanical aspect is the worst I have ever seen in my life. I was told I didnt know what I was talking about and that there was no problem and Everytime there was, they finally admited they did so many things wrong. This is the first and last time I will be going to this location.

Awesome Service and great work. Brought my 328 convertible to Wagner after it was rear ended. In addition to fixing the rear end damage, they checked and repaired parts of the convertible mechanism that the insurance adjuster missed. Thanks Wagner!

Was a pleasure working with the staff. They went above and beyond to take care of my vehicle! Will be back!

The only place I would take our cars too, they are amazing to work with . Quality of work is superb.

Very professional, I only had to deal with Julie Frisch, she made the hole process so easy

Got a free estimate. Recommend

I had my Honda Ridgeline rear bumper repaired by Wagner Collision and the service was very professional and curious. The quality of work was excellent and I would absolutely recommend them.

The receptionist was great

Work has done right but person ( man)at desk was very unprofessional. He seems like doesn’t like his job. But I have to say that person who drove my car out was very genuine .

The detailing in and out ....made a 2007 vehicle with 165,000 miles look like new again...

Thankfully, this is the first experience Ive had with a body shop in many years. Wagner did an excellent job and their communication skills were very refreshing in contrast with the difficulty we all have accessing live human beings for help. Thanks, Wagner. I hope I wont need your services again, but you will definitely get my business if I do.