My mother and I came in just before closing time to inquire about switching her plan from another company to Cricket. We were exceedingly happy with the customer service in which Levi provided. He was extremely patient with my mother in explaining things to her, very friendly, and overall very helpful in her transition process. Furthermore, he stayed long after the store closed to help us. All in all, we were truly grateful for Levi as he is a fantastic asset to the Cricket Corporation.

Knowledgeable, nice folks. Pretty new to Cricket, but so far all is good. Much better price than my previous carrier.

Came in to cricket wireless and stopped in to see the deals and promotions there offering and one of the managers named basem helped me with everything I needed and also signed me up for the government assistance program EBB and saved me $50.00 a month on my bill for me and my family. If you want to shop at a store where your comfortable with your purchase and receive great customer service come to this location and ask for bass!

I stopped in with my sister to pay my bill and I basem the store representative saved us $50.00 on our bill with the EBB program and they also have great deals on phones & excellent customer service from him!

Levi was so helpful and gave us excellent service! Super happy with all our cricket phones, too.

Basem and prativa gave me great customer service. Took there time to help me with my phone and were very knowledgeable with the tech side. I highly suggest anyone looking for new service or great customer service to stop at this specific location! Thank you again guys 🤗

Friendly service and helpful

Phones and plan are a good price, however, the gps can be really off. And when we went to use our insurance to replace my husbands phone because his speaker went out, the insurance wont cover it. You cant talk to anybody or get any help. They offered for us to upgrade our phone. Weve been paying for the Cricket Plus Insurance for 10 months. Why would I buy a new phone? Their insurance is horrible. Im so disappointed.

It was great and I am happy with it

Prativa is excellent in every way! And I will recommend to everybody!!

Poor customer service, I’ll be getting a new carrier very soon!!

Great experience thanks

They were a blessing to me thanks for your service.

Friendly staff but they really need to get someone in there who knows what theyr doing, we added 2 lines from straight talk to our plan and that took about 2 hours, the person had to call someone for every single step, there was a sign saying in the store switch today and get a free phone,they never asked if wed like to do that and when we asked they told us we cant get it because they couldnt go back.came home to activate them and one worked and the other didnt. I called customer service and found out one plan was canceled, we called the cricket store in Wooster and they said to just wait for an email that never came. I spent over an hour with cricket customer service transfering the phone to our cricket plan and I called straight talk and turns out the person helping us had not transferred the phone number to cricket. Which I then did by myself.

Great service with this company and great people to talk to if you have questions. Very helpful.

Great prices and service

Internet was down and it smelled like the only employee there was smoking today. He had to keep calling and taking photos of items.

Very helpful and friendly staff.

I like there service n there great customer service

They have a young stupid idiot in there today working I would not recommend going there today he does not know how to bring up the account so you can pay your bill he will ask you are you sure you have an account there

Customer service wasnt that great...needed a new phone and the guy didnt seem to want to sell me one

Nice and helpful love the people there

Nicr plans for phones but the employee that helped me was extremely rude

Doesnt know how to answer phone

Awesome experience in.

Absolutely love my Cricket!!

Excellent place!

They r ok

Good...

Very good