Charles was extremely helpful. I came in for a upgrade and left with a att TV! He truly cares for his customers and I would strongly recommend coming in and seeing him for all your needs! 5 star effort deserves reward! So happy!!!

Charles is great. Ask for him for all your needs. Customer serviceis fantastic and ill always do business with him.

I had to come to the store 3 times in a week to fix what the customer service line messed up. The staff at the store took great care of my issues.

I can’t remember his name, but the store manager took care of my problem in no time! Though he had 2 customers before me, he was very timely. He was also very pleasant! I’ve had bad experiences at other att stores, but this one was great!

Charles was great. Worked with me on my account and savede a ton of money and got me direct tv also. Would recommend coming to see him!

Charles was great came in for a bill issue and he showed me how much i could save by switching to at&t tv

Amazing customer service. Any questions or service you need go straight to Tom!! He got me in and out quick when I broke my phone and got me the newest iPhone with 700 off. 10/10 recommend seeing him.

Sydney was awesome at hooking us up with two iPhones & service. She knows her stuff & we were in & out in no time!

Charles and Brooke are the dynamic duo. They saved me a ton of money on my plan and I even added a line. The customer service provided was beyond my expectations!

We had a great experience at this store! Brandon is knowledgeable and patiently answered each question or concern. We are very pleased with the phone service and AT&T tv!

Came into att with no service do to a payment error. Brooke was very patient with me knowing I was visibly upset. Thanks again for good customer service.

Brooke ash was an amazing sales person! she had patience & great manners! definitely glad i switched to at&t!

Will never go back to this store!! Charles, the manager totally misled led me regarding AT&T&TV and never offered to make any amens.I have been with at&t & direct TV for a long time and Im extremely disappointed with this kind of service.Be sure to do your own research before switching to at&t tv.Seriously thinking about changing to other providers!!!!!

Great service! Charles Heckler in Wooster, OH was very patient and helpful. Saved me hours of work getting my phone set up.

Charles Heckler, did a GREAT job. Very quick and fast at what He does. Wonderful service.

Charles was great! Come see him for all your needs!

I came into at&t to upgrade my phone. Charles is a guru because he switched my plan got me a brand new phone with everything I needed for Cheaper then what I’m paying now. And I got the iPhone 11. Would highly recommend coming to Wooster at&t for all of your needs. With there attention to detail and the ability to adapt to what I needed makes them top notch in my book. If feels good to be welcome home!

Very polite and helpful and took care of all things I needed Thank you.

Very happy with my service snd the staff knowledgeable of products. Had a great experience

We had a wonderful experience at the Wooster store. Had 2 phone plans that we wanted to merge. Charles moved everything over with no problem. He even stayed over his shift to make sure we were all set with everything. They were gracious and helpful with any questions we had even after the sale. I would definitely reccomend the Wooster store and the great grout of guys they have there now.

Charles took great care of us.

Charles was wonderful best phone service I have ever had. He really helped us!

Well I use to like this store but I will for now on drive all the way to Massilion for now on. They offered me the AT&T TV but told them it most likely wouldn’t work on one of our TVs. They didn’t listen and promised me it would work. Well I am at the store returning the box because it didn’t work. Spent an hour today on the phone with AT&T to cancel my TV account. Very friendly customer service. The man said all I have to do was return the box and all components to the store I got it from. Well now the store wants a $50 restocking fee. If I knew that I would have destroyed the box it came in. Tell me it’s part of the contract I signed. I never got a contract.Point being stay away from this AT&T store and the manager Charles Heckler.

Charles is great to work with. He helped me transfer my phones and even helped with a porting issue. Great service 👏

Updated my IPhone 6 which was not a small task. Charles was very helpful and patient going through the process. Tyler finished up and was also very thorough. I would recommend this store!

Showed up with phone problems and they looked at my account and saved me 30 bucks a month that’s a win to me

AT&T is great! Just got a new phone that I totally love. Employee Charles is awesome. He was very nice and polite and very helpful. I recommend everyone to AT&T and ask for Charles 😃

Charles heckler from at&t is amazing. He took time out of his schedule to help me on all of my needs and his customer service is superb! Highly recommend!!!

Great service!!! Friendly staff, clean store.

I had a wonderful time my guys Tyler and Charles took very good care of me I couldn’t ask for better people thank you so much and I will be back💋

Charles was great at making sure all my apps, contacts, texts, emails, pictures etc were transferred to my new phone. I couldnt have done it without him! Great customer service!!!

Brooke and Charles and Tom where great to work with

Horrible would not recommend this carrier to anyone

Charles heckler did a great job for us. Highly recommend him to others

Friendly, helpful staff, clean store, and fast service.

Great Customer service and help. Tyler was so patient and helpful!!

Great help, excellent customer service. Charles was very helpful and went above and beyond for us to solve all our issues! Would definitely reccomend!!!!

Had a very good experience with this store. I was window shopping for a future purchase. Gus was very helpful and answered all of my questions. There was also plenty of handicap parking. Im a wheelchair user and was able to enter the store on my own.

Thieves!!!My daughter went in to get prepaid phone service, they took her money $70 and then could not get the phone to work. The manager told me to leave and come back tomorrow but that they would not refund her money even then. I said I wasnt leaving until she received a full refund, the manager called the police. The officer called the manager who refused to come in and take care of the situation she told the officer there was nothing they could do and that someone will call me the next day

Best service around. Cheaper & better than Verizon (for you people who think Verizon is the best🤦). One year I went to the fair in Wooster & also at orrville fireworks.. [when I had Verizon] I had NO service. Their towers were overwhelmed and Verizon couldnt keep up. AT&T does NOT have that problem. I ALWAYS have service. In the city with 5G speeds, and still have coverage out in the country! Great customer service as well. The store is always clean & organized. Slightly understocked in store but you can go in/or online and order the phone to be shipped to your house or the store HIGHLY recommend AT&T!I l|ft Verizon about 3 years ago now due to theirs outrageous billing, slow data speeds, and lack of customer service. I tried Sprint after that due their promo of a free phone.. well the phone is free because everything else about Sprint SUCKS including customer service, data speeds and coverage. Im also still waiting on my check from a device trade in and they just keep saying 7-10 business days Everytime I call in. Theyre terrible. So I switched to AT&T and couldnt be happier. I pay $48 a month on their prepaid service for UNLIMITED data, high speed internet and complete coverage of Wayne county. Customer service is great and they will help you until they solve the issue if you ever need assistance.

The staff here definitely cares about the customers and are very knowledgeable about what they’re doing. Store is very clean and well arranged, everyone kind and helpful what a breath of fresh air!

Brandon is wonderful to work with! He explains everything so well!!!! I highly recommend!!

Good experience at the store. More data for your $ than Verizon.

I am not really sure where to start. First off i went into the store to get a line removed and placed on a separate plan. While there they noticed that there was a pink line in the phone being removed and i was informed this was a known defect and it was almost out of warranty. So i was given a number to call and get the phone replaced under warranty. Then they were not able to remove the phone due to there being a balance still owed on the phone its self and i was told i needed to call customer service and get this done. So i called customer service and was told they are able to transfer the balance of the phone to the new plan and they are able to do this in store as well. When i was told the phone was covered under warranty instead of making an insurance claim since i carry the insurance for this phone turns out if there is any signs of physical damage to the phone nothing is covered under warranty and they charge you the full amount of the phone. The customer service rep Joey had the phone in his hand and never said anything about this to us. So now i am stuck with 2 of the same phones one with a pink line through it and a crack and one that was sent to us to replace it and a $609 bill for a phone i cant use. If i would of just filed a claim in the first place through insurance everything would of been fine. So i call customer loyalty who filed a complaint against this Joey and was told to go see the store manager. So i went to see her and she said he was off that day and would talk to him once he came into the store and would PERSONALLY call me. So i patiently wait on my call back from the manager who did not call she had Joey call me basically telling me i needed to call customer service and did not admit or deny helping me. So i call back asking for the store manager again and she is out to lunch. Once she does call back she says her employee has no memory of even helping me with this issue and says they are not taking care for the $609 charge on my plane for a broken phone i cant even use. This store is a joke and i would not recommend them to anyone.

When we entered our plan we also got two I phones free by a buy one get one free offer. They said it would take a couple of billing cycles for the credits for the phones to be given. They never did come and after a few calls to corporate they said the local store did not process it right. The store manger made it right though and I am very thankful.

Great again. Always professional

Service is great and the staff was super to work with!!

The guys there were great and helpful awesome experience would definitely go back .

Brooke was helpful

Not enough employee. There Dell computers keep screwing up. The employees try their best but four hours to get a phone and people kept walking out because of only one customer service representative on a Sunday. Then when we got home we did not have signal. Not even with in three miles of our house. Went back to Verizon. Took one hour and got four bars in my kitchen. Sunday service and they had six customer service representative and the store manager was even there. That is the Wooster Ohio store.on Burbank road. Dont go to millersburg!

Gus was fantastic!! Fast and friendly service! I highly recommend this store!

First off AT&T is garbage. The staff in the Wooster store are remedial at best. When I pay for an unlimited data plan should it not be unlimited? What an absolute joke

Havent had any issues with service and the online service is great. However, the store in Wooster messed up what phone is supposed to be as main phone and also mislead us in thinking if we traded in our phones we get both credit towards our verizon bill that was 400 dollars and in store credit. Turns out its either one and it was to late by the time I found out. The store never returned calls had to go through several customer service online reps to find out the answers.

Great people. Any issue I have had they have taken care of quickly and efficiently. Will continue to shop at this location!!

The awesome guys at AT&T Wooster went above and beyond to help us fix an awful mix up that we made when we set up our phones on our own. They took their time with us and fixed all 3 phones! Thank you Brandon and Charles!!!

Representative was very nice

Great phones, great coverage, way better than Verizon worthless. I would never go back. I work in too many rural areas in need good service and AT&T is the one to provide my needs.

I feel some of your pain. I went in yesterday morning and the employee t-shirt was wrinkled, hair sticking up on the back and frazzled like he just got out of bed at 11am when they opened. The store isnt labeled as a reseller for ATT and not an official or corporate store. SO you will get charged for everything including a faulty sim. Store is very outdated like something from late 90s. Its upsetting because from Tmobile for 8 years and their clean professional stores this was huge let down.I think what few positive reviews are here are people planted or asked by an employee to post positive things

Thank you Kaylah for the help and was much appreciated. Good service from her and very professional.

Terrible experience at this store. Signed up with phone and directv and nothing they sold me was true. My buy one get one free phones cost $35 a month each. My free tablet is $95 per month. We agree to sign up with directv and get free unlimited data that cost us $230 a month. Manager wont return calls and neither will the corporate location. Terrible customer service and dishonest business practices. Stay away!!

Friendly staff...stopped in for a question and was helped right away and treated with respect even though Im not even with AT&T... Ive been looking into switching to AT&T when the Note8 comes out. 😁😁

They are very good for help when you need it

Very nice place to shop and good deals with membership

Had a single employee working for 10 people at once. Slowest ever!

He was very good when help me with phone

Great customer service

They couldnt figure out how to pay my bill in the store!

Horrible customer service. They only had one employee on the store, resulting in waiting for over a hour just to be helped.

If you need to do something with your phone (factory replacent) call a number, need to turn off a line, call a number, almost dont need stores anymore....

Weve been wIting an hour. Watched 3 people walk out. Still waiting for 1 clerk to help people here before us.

Had a problem nov.10 2018 called the store and was told by employee he was to busy to help me he had other customers to deal with ...wish I wouldve checked reviews before even using this place horrible customer service and attitude

Horrible phone service no data service cant make or receive phone call . Paying $60 plus dollars for nothing . No go there !!!!!!!

Very helpful

Great service

Love them

Nice