Happy Labor Day!So from seeing the car online, to test driving, to purchasing was 2 hours tops. You can’t beat that.The product specialist, Michael Watson was friendly, fast and courteous. He couldn’t do enough to make sure I got the product I wanted.The whole process was easy, no hidden fees, no shady up selling etc.The crew did a great and quick job of cleaning the car up.Another shout out to Nate, and to Thomas Pitts for handling everything.5/5 for Koons Hyundai all around. I would recommend this location and will shop here again and get my services here.

Aaron was a great guy! Overall experience was good, simple and fast. The only issue I had was they had the vehicle marked at one price and once everything was settled and I was approved with my down payment, they informed me there was a system error and the price was accidentally marked down by $4k- I still went through with the transaction, it was just weird. Other than that, everything was good! I appreciate their business and the car is great!

This was the best experience Ive had buying a vehicle from a big dealer. I was very satisfied in my purchase and the deal that was made. I feel they went above and beyond to make me feel like they wanted my business. Definitely will be going back for future purchases

We brought a car from our super salesman MO! He was so great and patient with all the questions I had! I would recommend to everyone! Go see “MO” and get your next car!!! Thank you so much “MO”! 😊

Great experience buying a used vehicle at this dealership. They picked me up at the Metro and let me take my time working through the papers and signatures. All in all, a very relaxing and pleasant time.

I am so happy I contacted this dealership and the salesman Josh assisted me from the first call to my car purchase. He and the staff were very professional, welcoming me, explaining every step to me. The Financial Manager was awesome with breaking down the financial details to me and allowed me to make my decisions. I love my Genesis G70 and will continue to allow this dealership to service my vehicle. Thanks Josh.

Finally I got a car!!! MO, my car dealer was AMAZINGLY patient with my questions and very friendly. Thank you so much!

How can i start telling you how satisfied and happy, Hassan was very nice gentle man who listened to me and took care of me, his manager was also great . They both find a way to take off the stress over my shoulder. I cant tank Hassan enough, the customer service was GREAT, i will recommend him and i wish i can leave 10 starts but not five.i felt welcomed and i appreciate it. Thank you again .

Mo is a great salesperson. Had a great time buying a car here

I mention I didn’t have time to spend my whole day in the dealership and it literally was the quickest car buying experience I’ve probably ever had. Customer service was great.

Mo and Ayoub were fantastic! We really appreciate their attentiveness and availability. They are truly an asset to Koons Hyundai.Brian from finance was outstanding as well!Thanks again!

I was very lucky to find the exact 2021 Genesis GV80 I was looking for on Koons Woodbridge online. I called to check availability and salesperson Salmon Salmon was assigned. He greeted my on arrival the following morning and spend ample time showing me the GV80. Salmon was friendly and very knowledgeable of the vehicle demonstrating important safety and convenience features. I also want to compliment lead salesperson Dexter for his assurance that I was fully satisfied with my purchase. Thank you!

Mo, Dequan, and the whole Koons team took great care of me during my recent used car purchase. Very relaxed buying experience. I never felt pressured and was able to get a fair deal without too much hassle.

When going to a car dealership, I often dread the hawkish salesman contest, feeling pressured to buy and knowing that I have to proceed cautiously. Let me tell you what Dexter McDougle does that will leave your car buying experience as the standard you desire in the future. First, he was prompt and sincere. The conversation flowed easily and he was genuinely interested in making sure that we got what we needed. There will always be pressure to purchase that day because that increases the chances you will buy somewhere else, but Dexter made me feel that he wouldnt pressure the sale until all of our needs to make a decision were met. He was honest in his efforts which is often lost in the hustle and bustle of the car sales world under the guise of closing the deal. He worked diligently to make a deal that was agreeable, and I was happy to purchase that day with no reservations. If you care about this type of experience when purchasing a car, I would recommend Koons Genesis of Woodbridge, and working with Dexter to all of my closest friends. Good luck in your car search, and if you have the opportunity, swing by and ask for Dexter. I promise you wont regret it.

I loved the valet service that is provided by Koons. I have been having my car serviced here for the past 4 years and always get great service. My only complaint this time, is that a paper protective mat was not placed inside on the drivers floor. I just had my car detailed prior to the service and there was dirt all on the floor from the technician.

This was the BEST experience that I have had in a long time. My Product Specialist, Raeshawn was the absolute best!! She worked very hard to find the SUV that we wanted. She communicated every step of the way and would message me without being prompted. She would send photos and videos of the vehicles available. She was very patient and searched on a daily basis until she found the perfect fit for us. Raeshawn went above and beyond and personally, I dont experience that very often in customer service these days. She treated us exactly how I would treat a customer! We appreciate all that she has done! She is loyal to her customers and very kind!We also had a great experience with our Finance Manager, Thomas. He is very knowledgeable and he made it happen. He made sure to present all of our options with warranties and packages as well as the financing piece of it. He worked until he met the budget that we presented. He was very kind and patient as well. Thomas played a big role in making this a good experience.Thank you both for everything!!!

Mr Watson helped me out with getting my first car in 2020. He was professional and knew what he did. No wonder I came to him to get my new car 06/21/2021. Good job Mr. Watson and keep up the good work

Great Customer service!!!! Rob was super helpful and answered all my questions. I went in with one issue and they recommended a couple of other things without any pressure. I ended up taking their recommendations just because of Rob’s honesty. Would definitely recommend!

Christian was my salesman for the car that I purchased and I dont believe Ive ever had such a good time buying a car. Everybody that works at Koons, is very friendly and helpful and nice and it wasnt stressful it was fun I actually had a really good time buying this car. And I really hate to buy cars I hate dealing with the dealerships I hate dealing with salesman but this place Koons Hyundai of Woodbridge was awesome .it was one of the best experiences Ive ever had buying a used car . And if Im ever in the market for another car I will drive the two and a half hours from my house to go back. If youre ever in the market I recommend them highly for a new or used car. Because customer service for them is the utmost. Just know that Im a very difficult person to deal with,Im highly strung intolerable have no filter and say exactly what I mean and really dont care who hears or is listening but they treated me just the way you should handle somebody like me with the upmost respect and decency and politeness that you could ask for.🤩🤩🤩

Excellent customer service by Joshua. I highly recommend Koons Woodbridge, and if you do use Joshua!

I purchased a car from here a couple years ago and my experience was A-OK but I came in yesterday and Mohammed was my sales rep and he was just amazing the sales staff were all cool everybody came and said hi to me and checked in on me and one of them even bought me a bottle water from the vending machine and they made it just a fun experience my kids loved it and I know I’ll be back from my next car and if you’re looking for a car make sure you ask for mom and her son I guarantee he’ll take good care of you

Mohamed is amazing. He helped me get the perfect car at a great price. Keep it up bro.

Went to look at a use GMC Yukon. Sales rep came up and greeted me right away with the keys. After getting in we both noticed a pungent smoke smell. He assured me there had a machine to take care of that and clean it out. It was going to take some extra time so they delivered it the next day. Upon delivery we still noticed the smoke smell but more subtle. Only one key came with the vehicle but that’s how they received it. Minus 1 star for not disclosing that. After following up with the manager he arranged to have the vehicle picked up and cleaned again give it that new, used car smell. Andy took great care of us and I love my new (to me) vehicle. Thank You!

Great atmosphere. Made buying a car fun as can be. Come see Mohamed hassan for an additional 100$ off your price

Mo, Dq, and Ayoub were extremely helpful through the entire car buying process! We walked away satisfied, I would definitely recommend.

It was a pleasure working with the Sale team and Aaron was extremely knowledgeable and helpful. However, I had an unpleasant experience working with Thomas from the Processing team. He was aggressive and unprofessionally pushing me to buy additional warranty packages despite I repeatedly told him that I wouldn’t want them.

Mo, Ayoub, and DQ; were extremely professional and helpful. We feel good walking away from this experience.

Upon arrival I was Greeted & taken care of quickly. My service advisor Anthony was Amazingly Awesome. I thank you for your Excellent Customer Service & your truly appreciated everything.

Salesman Mohammed is outstanding, caring and most of all patient! Make the experience good each time we come in!

Mohamed (Mo) was excellent, very professional, helpful abd pleasant to work with. Id highly recommend him and this dealership!

Sam was awesome. He got back to me instantly. I was buying a truck from them from out of state and he FaceTimed me to give me a tour of the vehicle and answered any question I had on the spot. Nothing but good things to say about the service.

Mo (Mohammed) was amazing!! Very patient, professional and sincerely cared about our experience. He is a major asset to Koons! Thank you Mo!

This gentleman “ Josh “ was exceptional!!!! I will refer him to all of my family and friends. The service that he delivered was remarkable!!!!! Thank you for answering all of my questions and clear communication…. It was a great experience!!! DQ was the best who ever done it and allowed me to be back on the road with confidence and a better financial history. Thank you D.Q for all that you do!!!!!Walanda

I found my dream car on Cars.com at this dealership. I was lucky enough to have Sean Namin as my salesman. Not only was in fast in responding, he was polite, respectful, and understanding. I drove from Pittsburgh, PA to the dealership (4 hour drive) to get my car. They made it easy and simple and gave me a great deal! I cant thank them enough for everything they did!

Everybody was helpful and the car buying experience was great.

Mohamed and Shavon provided friendly, professional and quality service.

Great experience! I didnt have to step foot into the dealership. My salesman Moe was extremely helpful during the entire process. They werent pushy like other places. They also didnt try to get me to buy a Hyundai lol! Im loving my MDX!

Great Customer Service & Awesome Salesman That helped me out, Mohamed Hassan !

Overall it was a good buying experience. The used car we purchased was in great shape and Mohammed was responsive to our questions before arriving. Buying a car is always an adventure especially when it comes down to getting to the right bottom-line number. After a bit of back and forth that seems unnecessary in the age of online buying, and no-haggle prices, we did get the deal we wanted. But I thought those talk to my manager days were over. I would recommend Mohammed and the dealership... clean, comfortable showroom, quality used cars, and friendly people.

Had an appointment set and still waited almost 4 hours for an oil change on a Friday afternoon. Most of the staff at the front desk were rude, one was agitated because they were busy? The other one did not speak much English which is fine, but looked at me, and then pretended to be busy and didn’t acknowledge me period. A mechanic had to come and ask me if I was being taken care of?? Luis escobar was nice and understanding however he could not mend the frustration from the wait times, on top of the poor customer service from the front desk.

Go see Mohamed Hassan!! Easy process and great inventory here - came from Ashburn and worth the drive!

Mohamed helped us out with a great car buying experience!

Mo helped us out with a great car buying experience!

Rob was great and accommodating. I’ve always came to this dealer for all my car services but this past visit was the best by far.

Mohamed was such great help, extremely nice and made the process so smooth!

Bad business. Tried to sell me a used vehicle with a lot of hidden fees. When I didn’t agree they said they couldn’t make the sale unless I purchased the extended warranty and GAP at the very least. All I did was try to purchase the vehicle at the advertised price with the advertised free shipping and delivery. And their answer to the hidden fees was “that’s how it’s done here in the DC area”

Mo was easy going and did not put any pressure to buy. Definitely a great experience.

Mo and shavon were great and really helped

I could not have dreamed of a better experience working with Raeshawn of Koons Woodbridge - Genesis. She delivered the perfect amount of professionalism, intelligence, optimism and empathy needed to take a car-buyer through to the finish line. I would absolutely recommend Koons Woodbridge - Genesis to all of my peers and friends.

Service was good. There are a few more steps to the process. Im looking forward to the problem being solved by Hyundai.

Service was professional, efficient and on time. My service rep Randy was extremely helpful and quite accommodating.

Loved the honesty from the sales guy to the financing guys. Thank you for showing me the reality and not faking the numbers just to get a sale.

Jordan was very professional and courteous and was able to answer any questions we had. Also didnt have to spend my whole day at the dealership like so many times at past dealerships.

Mohammed Hassan was amazing.

Our sales person (Michael Watson) was great. He helped us navigate the process, especially the negotiation part since the “Wow” price you see online doesn’t include the dealer *and other* fees that added up to $2400, which is a large percentage (over 20% for us) of a used car “Wow” price. We were able to negotiate closer to the dealer fee only ($899) — we were ready to walk away. Even with COVID, it was a lengthy process from the time we decided to purchase until we walked out the door (3+ hours).The cars we bought are clean, in good shape, and we receive a “we owe” for a second key for each. Their key making POC was quick and accommodating to our schedule (and came to our house — very convenient).

Mohamed is the Best. Go hola at me boy

Christian was really helpful and kind in the process to buy my car!

Mr. Zaheer Spall was amazing. He worked very hard to get me the car and the deal that I wanted. Top-notch, outstanding salesman. Made me feel like he was purchasing the vehicle himself.

This dealership was very helpful, Mo Hassan helped us get the best deal. Would definitely come back for my next car.

Great service and wonderful atmosphere!!!!!!! Thank you Mohamed Hassan for making feel like family........

Very pleased with my service visit to Koons Hyundai. Finished one hour early.

Reasonable price, quality labor & stellar customer service 👌🏼

Excellent services. I am really happy with the Hyundai Tucson 2016 SE I bought from them. Thanks my man Rey for ringing up the best one.

This was an awesome experience!!! Raeshawn, the finance team and everyone at the dealership helped me and my wife pick the best vehicle for our needs!!! Would recommend this dealership & staff to anyone in search of excellent customer service or if your looking to get the best offer for your trade in or first time vehicle purchase!!! They are the absolute best in VA!!!

Very disappointed with the time it took to get a tire rotation, oil change & inspection . I had a 12:00 appt & it wasnt until after 4:30 that I was finally advised that I had a tire issue. Also I have taken this car to only Hyundai dealers & never have I been charged $40 for the tire rotation. It has always been part of the service. Safford Hyundai-Springfield VA always rotates tires as part of the service as well as Capital Hyundai - Jacksonville NC & Southern States Hyundai of Raliegh NC. Other than that the people at counter were polite and David service advisor was professional. Yet I will not bring this vehicle or any other Hyundai we have back to KOONS Hyundai of Woodbridge VA

DeQuan was so helpful!!! He was very quick with his response to the questions I had regarding the car I was interested in and was able to give me an out the door price breakdown over text/email since I live far away. I didnt end up buying this car, but seems like a great place to do business!!

The person the door for me told me someone would be with me shortly. While waiting another customer came in. The woman who went in the cashier room had seen me when she went in and when she came out she never acknowledged me and talked to the person that came in after me. This was highly disrespectful and disappointing. I’ve been taking my car there for service for almost 4 years and never had any issues until now. It’s making me look at taking my car elsewhere for service.

Mohammad Hassan was amazing

Great staff Martin is amazing

We walked in on Saturday after visiting three different dealerships. My husband was just looking. But when I spotted the G70 on the show room floor, I wanted to see if we fouled put the deal together. I enjoyed the staff we encountered. Carigan was a wonderful sales person. Very laid back and patient. I just wish the physical building was nicer. For the money a person spends on Genesis, I should feel like Im at Lexus. But the people are wonderful and Im excited about the new car! Go see Carigan in Woodbridge for a Genesis.

The absolute worst experience I’ve ever had in a service department. I hate this place so much when I left, I went straight to have car appraised so I can sell it and buy something from someone else. When I explained I had issue with their service department, the manager’s response was “that’s unfortunate.” At that point I knew I wouldn’t be heard so I left.

Horrible customer service! Never going back

FriendlyPrompt Professional Service

Good

Excellent service and very pleasant. Up front with the cost required. Recommend getting service done at the location.

Recomiendo este dealer a comparacion de otros no te sofocan y hay Buenos precios, lo mejor fue la atencion y paciencia q tuvo el vendedor busca a Ali Mandy, te hara facil todo y te dara opciones sobre lo que buscar.Gtacias koons Hyundai genesis.

MOHAME you are the best! Thank you for all of your help !!!!

Mohamed Hassan